Latihan Soal UTS SIM

1. Organisation's significant business relationships with customers, suppliers, and employees are digitally
enabled and mediated.
Answer : Digital firm
2. Intellectual property, core competencies, and financial and human assets - are managed through
digital means.
Answer : Key corporate assets
3. How a company produces, delivers, and sells a product or service to create wealth.
Answer : Business model
4. Links two or more computers to share data or resources, such as a printer.
Answer : Network
5. Global "network of networks" that uses universal standards to connect millions of different Answer :
Answer : Internet
6. Internal corporate networks based on internet technology
Answer : Intranet
7. set of interrelated components that collect (or retrieve), process, store, and distribute information to
support decision making, coordination, and control-- may also help managers and workers analyze
problems, visualize complex subjects, and create new products
Answer : Information System
8. captures or collects raw data from within the organization or from its external environment
Answer : Input
9. converts raw input into a meaningful form
Answer : Processing
10. transfers the processed information to the people who will use it or to the activities for which it will be
used
Answer : Output
11. A formal organization whose aim is to produce products or provide services for a profit- that is to sell
products at a price greater than the costs of production.
Answer : Business
12. Makes long-range strategic decisions about products and services as well as ensures financial
performance of the firm
Answer : Senior Management
13. carries out the programs and plans of senior management
Answer : Middle Management
14. responsible for monitoring the daily activities of the business
Answer : Operational management
15. A computerized system that performs and records the daily routine transactions necessary to conduct
business, such as sales order entry, hotel reservations, payroll, employee record keeping, and
shipping.
Answer : Transaction processing systems (TPS)
16. Designates specific category of information systems serving middle management.
Answer : Management Information Systems (MIS)
17. Focus on problems that are unique and rapidly changing, for which the procedure for arriving at a
solution may not be fully predefined in advance.
Answer : Decision-Support Systems (DSS)
18. They address non-routine decisions requiring judgement, evaluation, and insight because there is no
agreed on procedure for arriving at a solution.
Answer : Executive Support System (ESS)
19. are systems that span functional areas, focus on executing business processes across the business firm
and include all levels of management.
Answer : Enterprise Applications
20. Help manage relationships with their suppliers. Helps suppliers share information about orders so that
they can source and deliver goods efficiently.
Answer : Supply Chain Management (SCM)
21. A firm can exercise greater control over its suppliers by having:
Answer : more suppliers
22. The four basic strategies a company can employ to deal with competitive forces are:
Answer : (1) strengthen customer and supplier intimacy, (2) focus on market niche, (3) product
differentiation, and (4) low-cost leadership.
23. When a firm provides a specialized product or service for a narrow target market better than
competitors, they are using a ________ strategy.
Answer : market niche
24. ________ is the ability to offer individually tailored products or services using the same production
resources as bulk production.
Answer : Mass customization
25. An information system can enable a company to focus on a market niche through:
Answer : intensive customer data analysis
26. The Internet raises the bargaining power of customers by:
Answer : making information available to everyone
27. the primary activities of a firm include:
Answer : inbound logistics, operations, outbound logistics, sales and marketing, and service
28. The support activities of a firm include:
Answer : organization infrastructure, human resources, technology, and procurement.
29. Benchmarking
Answer : compares the efficiency and effectiveness of your business processes against strict
standards.
30. The most successful solutions or methods for achieving a business objective are called:
Answer : best practices
31. Ethics
Answer : refers to the principles of right and wrong that individuals, acting as free moral agents, use
to make choices to guide their behaviors.
32. Computer crime
Answer : is the commission of illegal acts through the use of a computer or against a computer
system.
33. any eyestrain condition related to display screen use in desktop computers, laptops, e-readers,
smartphones, and hand-held video games.
Answer : Computer vision syndrome (CVS)
34. stress induced by computer use. Its symptoms include aggravation, hostility toward humans,
impatience, and fatigue
Answer : technostress
35. Take the action that achieves the higher or greater value
Answer : Utilitarian Principle
36. The collection of physical parts of a computer system
Answer : Computer Hardware
37. A computer program or collection of programs (sets of instructions) that tell the hardware what to do.
Answer : Computer Software
38. The software that supports a computer's basic functions
Answer : Operating Systems
39. A computer network covering a small physical area
Answer : Local Area Network (LAN)
40. Any situation in which computing is done in a remote location rather than on your desktop or portable
computing devices
Answer : Cloud Computing
41. Computing power doubles every 18 months (and the price of computing falls by half every 18 months
Answer : Moores' Law
42. Grid Computing
Answer : Connects geographically remote computers into a single network to combine processing
power and create virtual supercomputer
43. Consumerization of IT
Answer : Concept that IT emerges in consumer markets first and spreads to businesses
44. IT infrastructures
Answer : Shared technology resources that provide the platform for the firm's specific information
system applications
45. Apps
Answer : Small pieces of software that run on the Internet, on your computer, or cell phone
46. Collection of related files containing records on people, places, or things. Prior to digital databases,
business uses file cabinets with paper files.
Answer : Database
47. Organize data into two-dimensional tables (relations) with columns and rows
Answer : Relational database
48. Specific type of software for creating, storing, organizing, and accessing data from a database.
Separates the logical and physical views of data
Answer : Database management system (DBMS)
49. A capability used to specify the structure of the content of a database. Used to create database tables
and to define the characteristics of the fields in each table
Answer : Data definition
50. SQL (Structured Query Language)
Answer : The most prominent data manipulation language used today
51. Database that stores current and historical data that may be of interest to decision makers
Answer : Data Warehouse
52. OLAP (Online Analytical Processing)
Answer : Supports multidimensional data analysis, enabling users to view the same data in different
ways using multiple dimensions.
53. Finds hidden patterns and relationships in large databases and infers rules from them to predict future
behavior
Answer : Data mining
54. What are the types of information that can be obtained form data mining?
Answer : Associations, Sequences, Classification, Clustering, Forecasting
55. Discovery of patterns and relationships from large sets of unstructured, text based data
Answer : Text mining
56. Protocol
Answer : A set of rules and procedures that govern transmission between the components in a
network
57. Network Operating Systems (NOS)
Answer : Special software that routes and manages communications on the network and
coordinates network resources.
58. Specialized communications processor that forwards packets of data from one network to another
network
Answer : Router
59. What are the four layers of the TCP/IP model?
Answer : Application, Transport, Internet, Network interface
60. Telecommunications network that spans a large geographical distance. May consist of a variety of
cable, satellite, and microwave technologies
Answer : Wide Area Network (WAN)
61. Network that spans a metropolitan area, usually a city and its major suburbs. Its geographical scope
falls between a WAN and a LAN
Answer : Metropolitan Area Network (MAN)
62. A hierarchical system of servers maintaining a database enabling the conversion of domain names to
their numeric IP addresses.
Answer : Domain Name System (DNS)
63. A secure connection between two points across the Internet to transmit corporate data. Provides a
low-cost alternative to private network
Answer : Virtual Private Network (VPN)
64. The communications standard used to transfer pages onto the web. The first set of letters at the start
of every web-address
Answer : HTTP (Hypertext Transfer Protocol)
65. Online community for expanding users' business or social contacts by making connections through
their mutual business or personal connections
Answer : Social Networking
66. What is security?
Answer : Policies, procedures, and technical measures used to prevent unauthorized access,
alteration, theft, or physical damage to information systems
67. What are the reasons systems are vulnerable?
Answer : Hardware problems, Software problems, Disasters, Use of networks, computers outside of
firm's control
68. Hardware problems
Answer : Breakdowns, configuration errors, damage from improper use or crime
69. Software problems
Answer : Programming errors, installation errors, unauthorized changes
70. Use of networks, computers outside of firm's control
Answer : Domestic or offshore outsourcing vendors, Mobile devices
71. What is war driving?
Answer : Eavesdroppers drive by buildings and try to intercept network traffic; With access to SSID,
has access to network's resources
72. What are the types of malicious softwares?
Answer : Malware, Computer virus, Worm, Trojan horse, SQL injection attack, Spyware, Keyloggers
73. Why is software vulnerable?
Answer : Commercial software contains flaws that create security vulnerabilities
74. Risk management
Answer : Determines level of risk to firm if specific activity or process is not properly controlled
75. Combination of hardware and software that prevents unauthorized access to network
Answer : Firewall

Latihan Soal UAS SIM

1. systems that span functional areas, focus on executing business processes across the firm, and include
multiple levels of management.
Answer : Enterprise Applications
2. Enterprise Resource Planning Systems (ERP)
Answer : integrate all departments and functions throughout on organization into a single IT system
(or integrated set of IT systems) so that employees can make enterprise wide decisions by viewing
enterprise wide information on all business operations
3. Systems for Linking the Enterprise
Answer : Enterprise Resource , Planning Systems (ERP), Supply Chain Management Systems(SCM),
Customer Relationship management Systems (CRM)
4. ERP are based on a suite of
Answer : integrated SW modules and a common central database
5. Legacy (standalone) Systems
Answer : information is not readily shared between systems (ex inbound logistics inventory
information is not shared with Operations)
6. Supply Chain 3 main links/sections
Answer : Upstream, Transformation (company's internal supply chain), Downstream
7. Customer Relationship Management Systems
Answer : capture and integrate customer data from the entire organization.
8. Cross-Selling
Answer : selling additional (complementary) products or servies
9. Up-Selling
Answer : increasing the value of the sale by selling a larger amount of size
10. Social CRM
Answer : incorporating data from social networking sources, Company social networks, Support
customer interaction via social media
11. E-commerce
Answer : Use of the Internet and Web to transact business; digitally enabled transactions
12. What are the three different types of E-commerce?
Answer : Business-to-consumer (B2C), Business-to-business (B2B), Consumer-to-consumer (C2C)
13. Ubiquity:
Answer : Internet/Web technology available everywhere: work, home, and so on, anytime
14. Global reach:
Answer : The technology reaches across national boundaries, around Earth
15. Information density
Answer : Large increases in information density—the total amount and quality of information
available to all market participants
16. Social technology
Answer : The technology promotes user content generation and social networking
17. When one party in a transaction has more information that is important for the transaction than the
other party
Answer : Information asymmetry
18. The price of a product varies depending on the demand characteristics of the customer or the supply
situation of the seller
Answer : Dynamic pricing
19. A website generates revenue by attracting a large audience of visitors who can then be exposed to
advertisements
Answer : Advertising revenue model
20. Wisdom of crowds
Answer : Is the process of taking into account the collective opinion of a group of individuals rather
than a single expert to answer a question
21. knowledge residing in the minds of employees that has not been documented
Answer : tacit knowledge
22. knowledge that has been documented
Answer : explicit knowledge
23. the set of processes developed in an organization to create, gather, store, maintain, and disseminate
the firm's knowledge
Answer : knowledge management
24. Knowledge Management Value Chain
Answer : 1.) Knowledge Acquisition
2.) Knowledge Storage
3.) Knowledge Dissemination
 4.) Knowledge Application
5.) Building Organizational and Management Capital
25. enterprise-wide knowledge management systems
Answer : general-purpose firm-wide efforts to collect, store, distribute, and apply digital content
and knowledge
26. knowledge work systems (KWS)
Answer : specialized systems built for engineers, scientists, and other knowledge workers charged
with discovering and creating new knowledge for a company
27. explicit knowledge that exists in formal documents, as well as in formal rules that organizations derive
by observing experts and their decision-making behaviors
Answer : structured knowledge
28. taxonomy
Answer : appropriate classification scheme -organize information into meaningful categories so that
it can be easily accessed
29. learning management system (LMS)
Answer : provides tools for the management, delivery, tracking, and assessment of various types of
employee learning and training
30. intelligent technique for capturing tacit knowledge in a very specific and limited domain of human
expertise
Answer : expert systems
31. Enhancing Decision Making:
Answer : repetitive and routine; involve definite procedure for handling so they do not have to be
treated each time as new (operational management)
32. Unstructured Decisions:
Answer : decision maker must provide judgement, evaluation, and insight to solve problem (senior
management)
33. Classical Model of Management:
Answer : 5 functions: planning, organizing, coordinating, deciding, and controlling
34. 3 Reasons Technology Fails:
Answer : information quality, management filters, organizational inertia and politics
35. Organizational Maturity: 5 Stages
Answer : stage 1: analytically impaired, stage 2: localized analytics, stage 3: analytical aspirations,
stage 4: analytical organizations, stage 5: analytical competitors
36. Infrastructure for collecting, storing, analyzing data produced by business, six elements: data from the
business environment, business intelligence infrastructure, business analytics toolset, managerial
users and methods, delivery platform, user interface
Answer : Business Intelligence
37. tools and techniques for analyzing data
Answer : Business Analytics
38. Decision Support Systems (DSS)
Answer : simplified representations or abstractions of reality, analysis types: "what-if", sensitivity,
backward sensitivity, goal-seeking, multidimensional/OLAP
39. Business Performance Management (BPM)
Answer : translates firm's strategies into operational targets (differentiation, low-cost producer,
scope of operation)
40. Big Data
Answer : massive datasets collected from social media, online and in-store customer data, etc
41. IS Project Management
Answer : A directed effort to plan, organize, and manage resources to bring about the successful
achievement of specific IS goals
42. The triple constraints of project management are:
Answer : time, cost, scope
 43. 5 major variables of project management are:
Answer : time, cost, scope, quality, risk
44. a quick model for deciding among alternative systems based on a system of ratings for selected
objectives
Answer : scoring model
45. The ____ consists of systems analysts, specialists from the relevant end-user business areas,
application programmers, and perhaps database specialists
Answer : project team
46. The ___ reviews and approves plans for systems in all divisions
Answer : IS steering committee
47. In using portfolio analysis to determine which IT projects to pursue, you would
Answer : balance high-risk, high-reward projects with lower-risk projects
48. The central method used in a scoring model is to
Answer : perform a weighted comparison of the criteria used to evaluate a system
49. The criteria used for evaluation in a scoring model are usually determined by
Answer : lengthy discussions among the decision-making group
50. The worth of systems from a financial perspective essentially revolves around the issue of
Answer : return on invested capital
51. a force in the environment to which businesses must respond and that influences the direction of
business
Answer : Business driver
52. form of business organization characterized by heavy centralization of corporate activities in the home
country of origin
Answer : Domestic exporter
53. the development of common expectations, shared artifiacts, and social norms among different
cultures and peoples
Answer : Global culture
54. form of business organization that concentrates financial management and control out of a central
home base while decentralizing most other processes and functions
Answer : Multinational
55. Making judgments and taking action on the basis of narrow personal characteristics via religion,
ethnic, regionalism or geopolitical position
Answer : PARTICULARISM

True or false

56. The growth of international trade has radically altered domestic economies around the globe.
57. Global business drivers can be divided into two groups: general cultural factors and specific business
factors
58. The growth of powerful communications technologies and the emergence of world cultures create the
condition for global markets.
59. Micromarketing describes the direct marketing of products to individuals rather than groups.
60. A powerful strategic advantage for a globalized firm is lowered cost factors in production.

Answer

56. True 57. True 58. True 59. False60. True