Avaya IP Office Configuration

AVAYA
IP Office Basic Configuration

Release 9.1
Installation & Configuration

Phil Pattington
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12/07/2016
Notice of Rights
All rights reserved. No part of this manual,

including interior design, may be reproduced or
translated into any language in any form, or
transmitted in any form or by any means
electronic, mechanical, photocopying, recording
or otherwise, without prior written permission of
Amlex Associates Ltd.
This manual is subject to the condition that it

shall not, by way of trade or otherwise, be lent,
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prior consent of Amlex Associates Ltd,
incomplete nor in any form of binding or cover
other than in which it is published and without a
similar condition including this condition being
imposed on the subsequent receiver.
All brand names and product names used in this

book are trade names, service marks,
trademarks or registered trademarks of their
respective owners.
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Copyright Amlex Associates Ltd 2

12/07/2016
The IP Office System is a modular system

supporting up to 384 sets on a single unit.
Used in a Small Community Network this
can expand to 1000 users over 32 nodes
With the advent of the IP Office Server
Edition this has expanded even further.
Server Edition uses a standard Server
running Linux to support the IP Office
Application as well as VoiceMail Pro and
One X Portal. In addition the Server Edition
can be used in a Virtualised environment.
In the modular system the base unit has 8

external module ports plus 4 option slots
which support Phone and Trunk cards
and/or a 4 port expansion card to add extra
external modules.
The system supports Analogue, Digital and

IP sets including generic SIP units. In
addition it can be connected via IP trunks
(H323 or SIP).
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IP Office Rel 9.0 12/07/2016
The IP Office Main Unit has four expansion

bays for Expansion Cards as well as eight
expansion ports to connect Expansion
Modules.
A four port expansion card may be added to

allow up to 12 Expansion Modules.
The main unit houses the System SD card

which has a secure partition on it containing
the System Serial No. This is used to control
the software licensing of the system.
NOTE:- Do not Format an IPO SD card in a

PC or this secure partition maybe lost.
The basic IPO Configuration has an onboard

(Embedded) Voicemail system which can
also supply simple Auto Attendants as well
as some announcements.
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IP Office Rel 9.0 12/07/2016
|Here you can see the connections to the

IPO 500v2 and the SD card slots.
Two SD card slots – One for the System SD

card and an Optional slot for a backup card
which adds storage and expansion for
Voicemail and options for Upgrading the
system.
Two RJ 45 ports for connection to WAN &

LAN ports (LAN1 & LAN2). The IPO can act
as a basic router between the two ports.
The serial port (RS 232 ) is an alternate

option to control the device but is limited in
its use. Possible remote dial in support.
Eight Expansion ports are available on the

chassis to allow connection of Expansion
Modules (Similar size to IPO v5 see next).
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IP Office Rel 9.0 12/07/2016
There are several different types of

Expansion Module which allow either 16 or
30 additional sets (Analogue or Digital ) or
16 analogue trunks to be added to the
system.
These Modules area similar size to the IPO

500v2 and can be rack mounted alongside
the central unit. Expansion Modules are not
remotely located.
Note there are specialised units to allow for

the connection of Nortel BCM/7000 Digital
phones.
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IP Office Rel 9.0 12/07/2016
The Expansion Cards only fit in the IPO 500

v2 chassis and add connections for Digital
Analogue sets as well as Trunks.
Combo Cards off a selection of connections

on one card
Base Cards offer support for sets plus Trunk

support using daughter cards.
The four port Expansion card adds 4

Expansion ports for systems when the
maximum number of Expansion Modules is
required. It is installed in slot 4.
VCM cards support DSP resource to allow

IP to TDM conversion.
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IP Office Rel 9.0 12/07/2016
Trunk cards such as the singleport Port PRI

. These cards are added to base cards and
utilise the 4 RJ45 connections on the far
right hand side of the card.
PRI, Analogue and BRI otions are available .
The Unified Communications Card is in

essence a Linux server on a Card. It allows
for the deployment of Voicemail Pro & One
X Portal on Linux instead of Windows and
also removes the requirement for a separate
server.
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IP Office Rel 9.0 12/07/2016
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IP Office Server Edition allows significant

increases in capacity up to 2500 users. The
system is hosted on one or more Linux
servers with IPO 500 units connected to
support Analogue & Digital connections.
Additional servers increase capacity and

allow redundancy in the system.
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IP Office Rel 9.0 12/07/2016
Shown are the different License and

Hardware options with their relative
capacities.
IP Office 500v2 can also be networked

together to create a Small Community
Network (SCN) supporting 1000 users. Thus
it is possible to create many diverse
solutions to suit customer requirements.
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The IPO 500v2 as a standalone unit can be

fully configured to support up to 384 users
as shown here.
The two examples show configurations with

and without the expansion port card.
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The first job with the IP Office is to install the

Manager software on a suitable PC ready to
connect to the IP Office system.
The Manager is a large piece of software

and includes the Monitor and System Status
applications. (Make sure you select them
during the install).
The Binary files for the IP Office are

included in the Manager software and are
loaded onto the manager PC. Thus when it
is required to upgrade a system the files are
sent from the IP Office Manager PC to the
relevant system.
If it is required to keep multiple revisions of

software this can be done by selecting a
new folder to keep them in. When required
these alternate releases can be selected
using the PREFERENCES menu,
DIRECTORIES tab.
Note also that the configuration backups are

also saved to the IP Office programme
directory by default.
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IP Office Manager is the configuration tool

for the IP Office system and can be used
edit an existing system configuration or to
open a saved configuration file.
It can also be used to create an offline

Configuration ready to load to an IP Office.
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To access the configuration of an existing

system use either the OPEN
CONFIGURATION FROM SYSTEM link
from the welcome page. Alternatively use
the FILE menu or the network Icon
(Arrowed).
The Manager will broadcast to locate IP

Office systems. This can be limited by
changing the UNIT/BROADCAST
ADDRESS as shown.
After selecting the IP Office system (tick

box) you are presented with the login
dialogue as shown.
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NOTE: - IP Office Server Edition follows the

same pattern for users and passwords but in
addition has logins for the underlying Linux
Server.
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Using the HELP Button found on each page

of the IP Office Manager will display help
relevant to the specific page being viewed.
In addition topics can be searched for
specific information.
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To erase an existing configuration select the

option from the FILE / ADVANCED menu.
This will prompt you to select the system to
reset and then request the Username and
Password before rebooting the system.
This process can take 5-6 minutes as the

system will be rebooted.
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A new or defaulted system will generate a

new configuration based upon the modules
installed into it at boot up.
It will assign extensions in the 2XX range

depending upon the cards and modules
installed. It will also configure a default Hunt
Group MAIN on Extn 200.
If Trunks are present they will be given basic

configuration information and assigned to
the Inbound and Outbound line groups 0.
Note there will be a number of errors shown

in the error pane as here. This is because
the system will configure to the hardware
available without regards t the licenses
installed. Also some information will need to
be added such as the Emergency Short
Code.
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It is likely that extension numbers will need

to be changed to suit an existing dial plan
and this is done using the Renumber Tool
as shown.
This is accessed from the Manager menu

TOOLS / EXTENSION RENUMBER.
The Extensions to be affected are defined

and the new start number.
Note this will also update the default user

names assigned to extensions but not the
default Hunt Group.
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To adjust the Hunt Group to match the new

extn range select the HUNT GROUP icon in
the Navigation Pane and edit the extension
number.
At this point it is advisable to also adjust the

Name to something unique within the
network as then the hunt group can be used
across all systems when they are networked
together.
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The IP addressing of the system is

accessed from the System link in the
Navigation Pane. In this document we are
only using the LAN 1 interface so will only
concern ourselves with that. Remember
there is a second LAN 2 interface (WAN)
which may also be used.
By default the IP Addresses will be

192.168.42.1 & 192.168.43.1 for LAN 1 and
LAN 2.
Set the IP Address and Subnet mask as

required and also set the DHCP mode. In
this instance DHCP is set as a Server i.e. It
will serve IP addresses to other devices.
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In this screen you can see where the IP

Address range for the DHCP Pool are
assigned.
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Finally we can define an IP Route to enable

the IP Office to Route IP traffic, (Data or
Calls) to other Networks.
Here we are adding a Default route so the

system can connect to the internet via the
Router at 192.168.0.1 connected to LAN1.
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In order to add the licenses to the system we

need to establish the Dongle Serial Number
which is shown on the System Page.
This is the serial number embedded into the

system SD card and is used to license the
system. All licenses will be locked to this
number.
We can also change the system name at the

top of this page to something more
recognisable.
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The system Licenses are generated from an

Excel spreadsheet supplied with the system
SD card. As you can see the license takes
the form of a string of Alpha-Numeric
characters which can be manually added
one at a time to the system through the
Manager application.
In addition Licenses can be exported or

imported in bulk to populate the system.
WebLM is the centralised License Manager

used in Avaya Aura. Thus in a large
organisation the benefits of centralised
license management can be extended to the
IP Office equipment if requied.
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Alternatively if the licenses are already in a

CSV file format they can be Imported to the
system in one action.
To do this select the IMPORT option from

the FILE / IMPORT/EXPORT menu.
Navigate to the correct folder containing the

file using the LOOK IN ( ... Button ) dialogue
and select the License option with the tick
box and import the licenses.
The configuration will need to be sent back

to the system for the licenses to become
active and the system will need to reboot.
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To save the configuration back to the system

select either the option from the FILE menu
or the Floppy disk Icon in the toolbar.
The dialogue shown will appear which will

show if the changes can be Merged into the
running system or if it will need to be
rebooted for the changed to take effect.
If a reboot is required there are a couple of

options as to when this will take place.
The Configuration cal also be saved to the

disk of your PC for storage or offline
configuration.
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If you are required to upgrade a system then

you will first need to check if a new license is
required ( Change of release ).
Assuming this has been done then you will

need to install the updated Manager
software which will include the new Binary
files for the IP office.
Once this is done select the UPGRADE

option from the FILE menu as shown here.
The system Password will be required and

the new files are downloaded to the IP
Office and it will then be rebooted to bring
the software into service.
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If required the system SD card can be

upgraded from a PC loaded with the
updated Manager software.
This will necessitate shutting down the IP

Office to remove the SD card .
For this operation the ADVANCED /

RECREATE IP OFFICE SD CARD menu
option is used.
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Every extension has a User assigned to it

plus there is a NoUser which is used for
logged out extensions.
For extensions linked to physical cards i.e.

Digital & Analogue sets the users are
automatically generated . For SIP & IP Sets
this can also be an automatic or a manual
process.
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IP Office Rel 8.0 12/07/2016
The Sets shown here have been generated

automatically and the Handset type will be
updated when a set is plugged in.
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The User is where the real information is

configured, e.g. The User name passwords
for login or Voicemail, Buttons etc. etc.
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To add VoIP extensions first ensure the

settings shown are configured, which allow
sets to register correctly.
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Here an Avaya h.323 set is being added to

the system.
The BASE EXTENSION number is assigned

at this point. The Extension ID is
automatically assigned by the system and is
an internal address.
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On the VoIP tab make sure the “ALLOW

DIRECT MEDIA PATH” option is selected to
allow the Voice stream to be sent directly
from set to set which is the most efficient
option.
By default all Codecs are selected but this

can be altered if required.
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With the set added you can then create a

User to assign to the extension. You will
also need to assign a PROFILE as this
defines what the extension User can do .
The POWER USER option allows for most
access and is the highest level of user.
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Jumping to the TELEPHONY tab we can

add a Supervisor Login Code which is used
to log the set into the system.
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MCIPADD= is the H.323 Gatekeeper

(Callserver) address. Normally, this is the
IP Office Unit's LAN1 address.
MCPORT= is the RAS port address for

initiating phone registration.
TFTPSRVR= is the TFTP Server IP

Address. Normally, this is the IP address
of the PC running Manager.
TFTPDIR= is the TFTP Server directory

where the IP phone files are located. This
entry is not required if those files are in the
TFTP server's default directory.
HTTPSRVR= is the HTTP Server IP

Address. Normally, this is the IP address of
the PC running Manager.
HTTPDIR= is the HTTP Server directory

where the IP phone files are located. This
entry is not required if those files are in the
HTTP server's default directory.
VLANTEST= is the number of minutes

phones should attempt to register on a
specific VLAN before defaulting back to
VLAN 0. This field is optional. A setting
of 0 disables the fallback to registering on
VLAN 0.
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Adding a SIP set is much the same as the

H323 set but again ensure the
PROVISIONING option is selected.
Add a User to the extension and you should

then be able to log the set in.
NOTE :- Remember you have to save the

configuration back to the IP Office before the
changes will show up.
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Here is the SIP Soft phone used on the IP

Office versions prior to 9.1. Be careful
logging this set in as it uses different
information to the H323 sets.
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IP Office Rel 9.0 12/07/2016
On Release 9.1 the SIP softphone changes

to Avaya Communicator which also has
options for Presence & Messaging.
Here you can see the Communicator

installed and started for the first time. Use
the menu icon (3 horizontal lines) to select
the SETTINGS option.
Here you need to input the IP Office

SERVER ADDRESS and if you are using it
the PRESENCE SERVER address. We also
need to input the DOMAIN (Here we have
used the server address but this could be a
specific domain) and select the
TRANSPORT TYPE.
In this instance we have selected TLS for

the Transport Type which gives us secure
communications. However when you then
try to login you will get the message
displayed that the Security Certificate is
missing. The Certificate is needed to allow
TLS to function so we will need to install it to
the PC so we can logon.
If we select TCP instead we should be able

to logon successfully but the messages from
the server to the client will be unencrypted.
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To export the Certificate from the IP Office

so we can install it to the relevant PC’s we
first go to the security setup by selecting
from the Manager application FILE /
ADVANCED / SECURITY SETTINGS. This
is the programme used to setup users and
administrators of the IP Office.
By selecting the SYSTEM entry and then the

CERTIFICATE tab option as shown you can
see the installed certificates on the system.
By clicking the VIEW button as shown this
will open the IP Office certificate as shown
far right. We select the DETAILS tab on the
certificate window and here you will see a
button COPY TO FILE. This will allow us to
create a small certificate file which can then
be installed on the relevant PC’s as
required.
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After clicking on the COPY TO FILE button

you will be taken to the EXPORT WIZARD
to create the .cer file.
First we select the format we want the

certificate in (X.509 in this case) and then
we select where we want to save the file.
When completed you will have a small .cer

file which you can now use to install the
certificate to any PC’s that require it.
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To install the Certificate merely double click

on the .cer file you created and it should
open as shown.
Then using the INSTALL button you need to

select where you want to store the
certificate, just for the current user or for the
local machine and very importantly the
folder in which its to be kept. It must be
stored in the TRUSTED ROOT
CERTIFICATION AUTHORITIES folder so
the application can find it and use it to
establish secure communications.
Make sure you close and reopen the

Communicator application so it can access
the newly installed certificate and you should
be able to logon successfully.
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In addition to the Communicator for PC there

are also versions for Android and IoS.
This allows SmartPhone users to register a

set on the IP Office and use that via a
suitable WiFi connection.
Here we can see the Android version setup

which is much the same as the PC version
however, please note that we are using Port
5060 and have not ticked the box for
SECURE CONNECTION. This means we
will be using TCP instead and messages will
be un-encrypted. To use this option we
would need to import the Certificate to the
device as we did on the PC. The method of
installing the certificate can be different of
different devices.
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Time Profiles are a way of automating call

routing / auto attendants etc by time of day.
The Time profiles can contain time of day

information or specific dates for example
you might want to create Time profiles for
Office hours, Night hours, Weekends as well
as Bank holidays.
Time profiles can be used to route calls or

change announcements etc.
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Hunt Groups are used to manage calls and

can be setup in a variety of ways.
Different call schemes are available and
extensions can be added or removed as
required.
Collective All available phones in the User
List ring simultaneously.
Collective Call Waiting This is a Collective
hunt group as above but with hunt group call
waiting also enabled When an additional call
to the hunt group call is waiting to be
answered, users in the group who are
already on a call will receive call waiting
indication. On phones with call appearance
buttons, the call waiting indication takes the
form of an alert on the next available call
appearance button. On other phones, call
waiting indication is given by a tone in the
speech path (the tone is locale specific).
The user's own Call Waiting On setting is
overridden when they are using a phone
with call appearances. Otherwise the user's
Call Waiting On setting is used in
conjunction with the hunt group setting.
Sequential Each extension is rung in
order, one after the other, starting from the
first extension in the list each time.
Rotary Each extension is rung in order,
one after the other. However, the last
extension used is remembered. The next
call received rings the next extension in the
list.
Longest Waiting The extension that has
been unused for the longest period rings Notes
first, then the extension that has been idle ______________________________________________________________
second longest rings, etc. For extensions
with equal idle time, 'sequential' mode is ______________________________________________________________
used. ______________________________________________________________
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Here are some further options for Queuing

and the method of call allocation.
Additionally there are options for call
overflow when the primary Hunt Group is to
busy to field all the calls .
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Here are the options for Fallback, voicemail

and recording for a Hunt Group.
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Finally announcements and Music on Hold

can be added to the Hunt Group scheme to
enhance the callers experience.
Note the option to record the

announcements to be played during
queuing.
To Record Announcements use the

Shortcodes :-
*91<Hunt Group No.>#

*92<Hunt Group No.>#
For 1st and 2nd announcements.
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IP Office Rel 9.0 12/07/2016
IP Office has its own embedded Voicemail

system which is selected in the System
section as shown here.
Note that other Locales may be added to the

system for different language support.
Note the option for DTMF 0 Breakout.
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Voicemail may be forwarded or copied to an

E-Mail address or an alert sent. To support
this the system needs to be configured with
a SMTP server to forward the messages.
The E-Mail address is configured on the

User screen as well as the message
required.
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The Embedded Voicemail supports basic

Auto Attendants as shown here.
If you want to add a specific greeting before

the Menu Options announcement you need
to assign a Time Profile and add a
Recording name before recording the
announcement using the Short Code
highlighted.
The last option is the Menu Announcement (

*8401 here) where the different key press
responses will be offered .
The Actions Tab is where these options will

be programmed .
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On the Actions Tab we define the different

options and what they will actually do.
Highlight the key you wish to define and

then use the Edit button to select the Action
from the drop down menu as shown .
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To access the Auto Attendant we need to

create a Short Code or assign it to an
inbound trunk route.
The Short Code will allow you to test the

attendant is working correctly before
assigning it to a route.
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Short Codes are used throughout the

system to route and manipulate calls.
The slide shows the strict hierarchy of

interpretation of short codes on the system .
Some Short Codes are purely used to

control system features but many are used
to simply send calls to outbound trunks or
divert inbound calls to specific endpoints.
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Here are a couple of examples used to

collect Voicemail.
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Beware may not work correctly if in Intuity

Mode on Embedded Voicemail.
Here we are collecting from a Hunt group

mailbox and therefore we have added the
Source Number to the User account to
enable access. ( HSales). The first entry
V352 is to allow automatic access to the
Users voicemail.
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This is a specific key sequence used to

select the correct mailbox to record system
announcements for a specific Hunt Group.
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Here the short code has been used to set up

a DIAL PAGING option.
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12/07/2016
This list shows the valid characters available

within the Short Code.
Notes
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______________________________________________________________
______________________________________________________________

12/07/2016
The different modules for lines such as PRI

and Analogue will be used to generate a
basic configuration on the system which can
then be setup more specifically.
Lines are defaulted to the Incoming and

Outgoing Group ID 0 which is used by the
default ARS entry.
It is important to split the lines into specific

Group ID’s to manage the system correctly.
Here we are using the ID 5 for both Inbound
and Outbound.
The lower screen shows the information and

options specific to the Analogue circuits
provided. A PRI Line would have a similar
page used to define the setup of the PRI
channels.
Notes
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______________________________________________________________
______________________________________________________________

12/07/2016
PRI lines are used to connect to the Public

network or to another system. Lines are
programmed using the screen shown and
the correct Line type must be used as well
as selecting the correct number of Channels
as these are controlled by a license.
Notes
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______________________________________________________________

12/07/2016
Calls need to be routed correctly when they

enter the system and we use the Incoming
Call Routes for this.
These are associated with the Line Group ID

as discussed earlier so that different lines
can have different treatments applied.
Here the Line Group 5 is setup to accept any

Voice call as we are not checking for CLI
etc. On the Destinations tab we are routing
the call according to the Time Profiles set to
either the MAIN hunt group or Voicemail.
The default Destination is defined by “.” and

this means use the incoming digits to route
the call e.g. DDI
Notes
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______________________________________________________________
______________________________________________________________

12/07/2016
The ARS is used to create multiple options

for outbound call completion.
In the default configuration the ARS 50:Main

is created to route outbound calls to Line
Group 0.
As you can see in the example the ARS

51:xxx is accessed from the Short code 9xxx
(lower screen shot)
Within 51:xxx options are set for out of

Service Routes as well as Time Profile
routes. Finally the lower dialogue shows the
numbers to be routed and via which Line
Group. In this example 112 is sent as an
Emergency number Via Line group 5 whilst
anything else ( ? ) is sent as an ordinary
dial again to Line Group 5.
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
The System Status application is accessed

either from your PC where it is installed or
via the File Menu in the Manager application
or by Web browsing to the IP Office itself.
Once logged into the application you can

check the status of the system, Alarms etc
as well as watching call progress. This
makes it a useful tool in troubleshooting
issues.
In addition it has an option to look at the IP

networking of the system and test
connectivity which can be very helpful in
resolving IP Set and IP Trunk problems.
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
System Monitor is installed along with the IP

Office Manager and is a lower level tool than
the System Status application.
Once connected to the Monitor the most

important thing to do is to set the FILTERS
correctly to ensure only the data you want is
displayed.
Monitor is ideal for resolving SIP & H323

connection issues and in addition Monitor
has several preset Status screens to check
the status of SIP sets etc.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Voicemail Pro is an external Voicemail

system which adds functionality to the
overall system.
Here we see an installation on a Windows

system . The prompts are much the same as
other software but one thing to note is that
the system needs an Administrator level
account to run the service.
The software is a client server system but it

is usual to install the both the server and
Client on the host system. The client is then
installed on any other system as required.
Notes
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______________________________________________________________
______________________________________________________________

12/07/2016
Once the installation completes it will offer

the option to add E-Mail information but at
this point leave this blank as it can be
configured later.
The important thing is to say yes to starting

the service running. VM Pro will take a short
while before it is fully running so be patient
before logging into the VM Pro Client.
Notes
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______________________________________________________________
______________________________________________________________

12/07/2016
The IP Office itself has to be setup to point

to the VoiceMail Pro server rather than the
embedded server and this is done from the
System page within the Manager software.
Select the Voicemail type as Voicemail

Lite/Pro and add the IP address of the of the
server as shown here.
Note also the option here to allocate

channels to the different types of service
supported by the voicemail server. This can
ensure that Announcements and Auto-
Attendants are always available.
Notes
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______________________________________________________________
______________________________________________________________

12/07/2016
Once the server is installed and allowed to

start up you can connect to it with the VM
Pro client.
If you connect from the server itself you

should not have to login to get access but if
you use the client from another machine use
the Administrator/Administrator IPO login
when connecting. Also ensure you select the
correct VM Pro server on the network.
On the right you can see the User Mailboxes

from the system.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
From the ADMINISTRATION Menu you can

select the PREFERENCES option where the
system’s setup is defined.
Note the options for message storage length

& Debug level. Message The time a
message should be stored is also
configurable as shown.
If you are going to use the Voicemail to E-

Mail option select the EMAIL Tab as shown
here and first disable the MAPI option and
then add the SMTP mail server to be used to
forward messages.
Note the BACKUP & RESTORE Tab for

setting up backups for the voicemail server.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Some changes to the configuration require

the server to be restarted. In order to do this
use the VOICEMAIL SHUTDOWN option in
the FILE menu.
Once the server has stopped it is restarted

by opening the SERVICES control panel
from the ADMINISTRATIVE TOOLS
selecting the Voicemail Pro service and
using the start option.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Voicemail pro can support complex call

flows using Menu’s to collect information as
well as utilising Database access, multiple
Variables and Conditions to test inputs or
values retrieved.
The example here is a simple Auto

Attendant with 3 options for call transfer and
an option to restart the process by dialling 0.
The Voice prompt is recorded via telephone

and is linked to the MENU action itself (See
Next Page), whilst the START is always
required and the TRANSFER actions are
used to Blind transfer the call to a
destination e.g. an extension or Hunt group.
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Here we can see the MENU action being

edited.
On the ENTRY PROMPTS Tab we click the

green + to add a new prompt and here we
have selected to use a telephone to record
the prompt.
On the TOUCH TONES Tab we select the

numbers we want to allow as options in the
call flow. Note these will then become
results on the MENU Action which can be
linked to other actions such as the
TRANSFER.
Notes
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______________________________________________________________
______________________________________________________________

12/07/2016
Here you can see the destinations being

added to the SPECIFIC Tab of the
TRANSFER actions.
Note there are also Tabs if we wanted to

add further prompts e.g. “ Your call is being
transferred to Extension 351”
Once the Actions are connected together

using the CONNECTOR tool (Light Blue
diagonal line on toolbar Arrowed) the
Module is made active using the Menu
option FILE/SAVE & MAKE LIVE.
Finally to access the Module we create a

Short Code on the IP Office using the
FEATURE VOICEMAIL COLLECT and the
name of the Module
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Completed Modules may be imported and

exported from the VM Pro system so they
can be used on different systems. However
be aware that they may need to be edited to
correctly point to files and recorded prompts
when moved.
Here we see a Module being imported into

the system but Conditions may also be
saved and moved.
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
In this Module we have a condition which

checks a variable to see if it is equal to or
greater than zero.
Conditions are created and edited using the

Condition editor and can be used for date
checking as well as arithmetic functions.
In the Module shown here the flow is as

follows:-
• START POINT
• DATABASE OPEN
• Opens the Acct database
• ENTER ACCT NUM
• Prompts for & collects 5 digits
• DATABASE EXECUTE
• Finds matching Acct
• DATABASE GET DATA
• Retrieves Acct information
• Name & Balance
• TEST CONDITION BALANCE
• Tests the Variable $DBD(0)
• If Greater or Equal to 0 sends to
SPEAK BALANCE
• If Less than 0 sends to
ASSISTED TRANSFER
COLLECTION
• SPEAK BALANCE
• Text to Speech Acct Balance
• ASSISTED TRANSFER
• Transfers to Hunt Group Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
One X Portal can be installed on a Windows

system or can be hosted on the Linux
Applications server.
Here we see an installation on a Windows

system. There are few inputs but NOTE:-
One X Portal uses special ports to deliver

the web pages and it is usual to have to
create special rules on the Windows firewall
to allow these Port Numbers to be accepted
from other systems. Without this access
being granted you will only be able to
access the web pages from the server itself.
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Special URL’s are required to access the

pages to login to the One X Portal site.
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
One X Portal must be configured after

installation to ensure it points to the correct
IP Office system and Voicemail system.
After logging in to the Administrator screen

(Administrator/Administrator) accept the
license as shown.
The next screen will show the default IP

Address for an IP Office so you need to edit
this to point to the IP address of your own
system. Once done click on the CHECK IP
OFFICE(S) and the boxes should change to
a green background as shown.
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Once the IP Office is established click on the

ADVANCED INSTALLATION Radio button
as shown and the dialogue will expand.
Next add the IP Address of the Voicemail

server you are using as arrowed here.
Then click the CONFIGURE FOR IP

OFFICE(S) button and finally the NEXT
button which will move you to the lower
screenshot.
Click the EXTRACT USER LISTS button

followed by the NEXT button when it
becomes available.
Notes
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______________________________________________________________
______________________________________________________________

12/07/2016
On the STEP 4 screen shown top left click

the SYNCHRONISE DIRECTORIES button
and the NEXT button when it becomes
available.
You will then be prompted to change the

Default Password which you can skip if you
choose.
Finally you will see the screen a the bottom

showing the “Providers” configured on the
system. Click the GET ALL button and
check that all of the “Providers” point to the
correct devices and are showing Green (
connected ). Be careful to check all of the
providers as there are 2 pages ( 6 in total).
If all shows correctly log out and try logging

in as a One X Portal user .
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Using the correct URL login to a User

enabled for One X Portal use.
Note the Portal can be used to place calls or

listen to e-mails etc.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
IP Office systems are linked together using

the concept of a Small Community Network
which shares information automatically.
H323 Trunks are created to link to the other

systems in the network. These should have
their own Group ID numbers and can be
arranged in a Mesh or Star configuration.
(Ideally Mesh)
These form the transport mechanism

between systems and in addition they allow
for information about sets and Hunt groups
from other nodes to be passed around. Thus
as soon as the trunks are in place all
extensions should be available on all
systems.
NOTE:- all names and extension numbers

need to be unique across the network to
allow this automation to run correctly.
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Here the System Status application is

showing the Trunk summary as well as the
Topology map for the Network.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Here you can see that the hunt group can

now add sets from other systems enabling a
wider distribution of calls.
Assumes all the Hunt groups and users

have unique DN’s and names etc.
Notes
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______________________________________________________________
______________________________________________________________
______________________________________________________________

12/07/2016
Within the SCN another IP Office can be

designated as a Fallback system to allow
registration of its sets in the event of its
failure. This is set as shown here on the
H323 Line screen.
This adds a high degree of redundancy to

the SCN network.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
IP Office Server Edition expands the

capacity of the system up to 2000
extensions.
In this section we will create a Server edition

system using the DEMO software included
on the installer. The example is done using
a Vmware “virtualised” environment but
much of the process would be the same if
installing on a physical server.
First we are open the VMware Player and

select Create a New Virtual Machine. The
Operating System will be Linux and we will
defer the install of the O/S as you see far
right. This would be like booting a CD
installer in a Physical environment.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
The next few dialogue boxes will enable you

to name the machine and select the size of
the Hard Disk, Memory etc. prior to the
installation.
Clicking the Customise Hardware button

shown here will allow selection of Memory,
Processors etc. (See Next)
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
Select at least 4GB of Memory for the Virtual

Machine and 2 processors. Also be sure to
select a “Bridged” network connection so
that the configured Virtual Machine will be
accessible from the LAN the Host machine
is connected to.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
Finally select the .ISO file ( the CD/DVD

Image of the installer) wherever it is located
on the host system. Thus when the Virtual
Machine is started it will look to the ISO file
as the Boot device and commence the
installation.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
One of the first things it will ask is if you want

to check the Media before installation.
Generally you can skip this step especially if
you have used the file/CD/DVD previously.
Say yes to discard all data on the drive you

are installing on ( the Virtual Machine Hard
Drive).
You will be prompted for Country and

Keyboard etc and asked to confirm the
license and installation.
On the screen requesting the Name enter a

suitable option and click on the button lower
left to Configure Network. This will show the
dialogues at the bottom of the diagram
allowing a new IP Address to be entered if
required.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
As we will be using the IPO Demo system

which already has IP Addresses embedded
in it we will have to change IP addresses
later. But the example shows changing it
from the default setting to 192.168.0.220
and adding a DNS setting.
When you continue with the install you will

also be prompted for a “root” password for
the system. For this example we will use
“Avaya_123” which will meet complexity
rules etc.
The installation will start once all this is done

but it will ask for one further confirmation so
make sure you have acknowledged that
before leaving the system. The Lower
screen shot shows the actual install screen.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
The Ignition Process sets up the system with

the correct hardware and addressing etc.
To access the Web Manager add the Port

number 7070 to the IP address of the server
e.g.
Https://192.168.0.220:7070
Accept the License information and click

next.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
First you will set the server type, Primary,

Secondary or Expansion.
As we only have one server it must be set to

Primary. Also we have no hardware to add
so we can skip that step.
If required we could change the IP

addressing here but we can leave it as it is
for now.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
Set the Time Zone and Companding Law

and then enter the Passwords for the
different accounts. We will use the following
:-
root Avaya_123
Administrator Avaya_123
System CS1000+r6
Generate a new certificate when prompted,

this is used to secure communications with
the server.
Check the information and then apply the

settings, as you can see this can take up to
8 minutes so be patient.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
The system is now installed and can be

used, however we are going to convert it to
the IP Office Demo .
If you wanted to login you can web browse

to the IP address of the server and you
should get the first screen shot offering
connection to the Web Manager or Self
Administration.
Login to the IP Office Web Manager so we

can convert to the IPO Demo software.
Login with the Administrator user and if
asked accept background synchronisation..
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
From the Menu highlighted select Platform

View and if there is a Certificate error use
the Highlighted Icon to open the Platform
View in a new window.
When the Platform view shows select the

UPDATES Tab to view the installed
software on the server.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
On this page you can see the Installed

software on the server. As we want to use
the IPO Demo suite we first need to uninstall
IP Office .
Once IP Office is uninstalled install IPO

Demo and then IPO Demo Config. The
system will reset after this and again it could
take several minutes so be patient.
NOTE:-
As we have now installed the Demo Config
the IP address and Passwords will be set to
those of the Demo Config not the ones we
have previously entered. This means we will
have to reset the IP Address of the system
once again.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
The System is now setup with the Demo

Suite and we must therefore access it via
the following address:-
HTTPS://192.168.42.230:7070
Login with Administrator/Administrator and

the system will then prompt for new
passwords. Enter these as follows :-
Administrator Avaya_123
Security Avaya_123
System CS1000+r6
Click SAVE to complete the operation.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
Access the Platform View as before and

click on the System button to view the page
shown.
Enter the new IP Address information to suit

the network and click on the button to Save
them. The system should restart the
connection and you should now be able to
connect to the system on the new address.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
Test the connection using the IP Office

Manager.
When the Server Edition screen (Below) is

shown click on the Configuration button to
access the system configuration.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
Here we are adding a SIP Line to connect

from one IP Office to another.
We need to add a SIP Line and then

configure the Credentials and URI as you
can see here. The Password would be used
connecting to a SIP provider or a secure
system but we will not need it as we are not
ticking the box for Registration Required.
Add the Incoming and Outgoing Groups in

the SIP URI and select the Display
Names/Contact etc.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
Select the Transport tab and here we enter

the IP Address of the system we wish to
connect to. Leave the Protocol as UDP .
Switch to the SIP Line tab and ensure that

the In Service and Check OOS options are
selected. Add a domain name .
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

IP Office Rel 9.0 12/07/2016
To access the SIP trunk we can create a

Short Code 7N which is setup to Dial the
SIP trunk by the IP Address as shown.
For the Incoming Route we have set the

Incoming Number to xxxx i.e. any 4 digits
and then on the Destinations tab we can set
the Destination to #. This means that the call
will route to whatever 4 digits are sent, thus
we should be able to call any extension on
the system direct.
Notes
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

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AVAYA

IP Office Basic Configuration

Installation & Configuration

All rights reserved. No part of this manual,

This manual is subject to the condition that it

All brand names and product names used in this

Copyright Amlex Associates Ltd 2

The IP Office System is a modular system

In the modular system the base unit has 8

The system supports Analogue, Digital and

Copyright Amlex Associates Ltd 3

The IP Office Main Unit has four expansion

A four port expansion card may be added to

The main unit houses the System SD card

NOTE:- Do not Format an IPO SD card in a

The basic IPO Configuration has an onboard

Copyright Amlex Associates Ltd 4

|Here you can see the connections to the

Two SD card slots – One for the System SD

Two RJ 45 ports for connection to WAN &

The serial port (RS 232 ) is an alternate

Eight Expansion ports are available on the

Copyright Amlex Associates Ltd 5

There are several different types of

These Modules area similar size to the IPO

Note there are specialised units to allow for

Copyright Amlex Associates Ltd 6

The Expansion Cards only fit in the IPO 500

Combo Cards off a selection of connections

Base Cards offer support for sets plus Trunk

The four port Expansion card adds 4

VCM cards support DSP resource to allow

Copyright Amlex Associates Ltd 7

Trunk cards such as the singleport Port PRI

PRI, Analogue and BRI otions are available .

The Unified Communications Card is in

Copyright Amlex Associates Ltd 8

Copyright Amlex Associates Ltd 9

IP Office Server Edition allows significant

Additional servers increase capacity and

Copyright Amlex Associates Ltd 10

Shown are the different License and

IP Office 500v2 can also be networked

Copyright Amlex Associates Ltd 11

The IPO 500v2 as a standalone unit can be

The two examples show configurations with

Copyright Amlex Associates Ltd 12

The first job with the IP Office is to install the

The Manager is a large piece of software

The Binary files for the IP Office are

If it is required to keep multiple revisions of

Note also that the configuration backups are

Copyright Amlex Associates Ltd 13

IP Office Manager is the configuration tool

It can also be used to create an offline

Copyright Amlex Associates Ltd 14

To access the configuration of an existing

The Manager will broadcast to locate IP

After selecting the IP Office system (tick

Copyright Amlex Associates Ltd 15

NOTE: - IP Office Server Edition follows the

Copyright Amlex Associates Ltd 16

Using the HELP Button found on each page

Copyright Amlex Associates Ltd 17