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2018’s Most Sought After

Management Skills Guide


• You are nimble and can change plans quickly, but you are not flighty.
• You see information as a tool to be used, not as power to be hoarded.

Management may suit your personality, but there are certain skills that complete the package and
ensure you are ready to take the lead.

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Essential Skills of the Manager:
What does
it take to lead? 1
Leadership — You’ve got to be able to
Leadership may come naturally to some, but effective
management requires a well-rounded set of skills set priorities and motivate your team
developed and honed in the classroom as well as the members. This involves self-awareness,
workplace. Highlighting the personal traits that are self-management, social awareness and
suitable for a career in management is step one on
your way to the top.
2 relationship management. Be a source of
Communication — Become a student of energy, empathy, and trust. And remember
effective communication in all its applications, that effective leaders work daily to develop
including one-on-one, small group, large group, team members through positive feedback,
email and social media. Realize that the most constructive feedback, and coaching.
important aspect of communicating is listening.

Ten Personal Attributes of 3 4


Effective Managers: Collaboration — Serve as a role model for working together.
Support cross-functional efforts and model collaborative behaviors
Communication — Become a
student of effective communication in all
to set the example for your team members. its applications, including one-on-one,
• You have confidence in yourself and your abilities. You are happy with who you are, small group, large group, email and social
but you are still learning and getting better.
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media. Realize that the most important
• You are something of an extrovert. You don’t have to be the life of the party, but you aspect of communicating is listening.
can’t be a wallflower. Management is a people skill - it’s not the job for someone Critical Thinking — Strive to understand where and how
who doesn’t enjoy people. your projects fit into the bigger picture to enhance your effec-
• You are honest and straightforward. Your success depends heavily on the tiveness. Review priorities in light of larger goals. Translate this 6
trust of others. understanding into meaningful goals and objectives for your Finance — Learn the language of
• You are an includer, not an excluder. You bring others into what you do. team members. numbers. Managers must strive to
You don’t exclude other because they lack certain attributes. understand how company funds are


You have a “presence.” Managers must lead. Effective leaders have a quality about
them that makes people notice when they enter a room. 7 invested and to ensure that these
investments earn a good return for
• You are consistent, but not rigid; dependable, but can change your mind. You make Project Management — Everything that we the firm. While you do not need to be
decisions, but easily accept input from others. do that is new in an organization is created in the an accountant to be a manager, it is
• You are a little bit crazy. You think out-of-the-box. You try new things, and if they fail, form of projects. Today’s managers understand and imperative that you learn and apply the
you admit the mistake, but don’t apologize for having tried. leverage formal project management practices to basics.
• You are not afraid to “do the math.” You make plans and schedules and work ensure timely completion and proper control of
toward them. initiatives.
3 Increasing Emphasis On Empathetic Leadership

Value-driven Gen Y and Gen Z talent will continue to leave command-and-control cultures for
collaborative workplaces. The value of leadership empathy will be sky-high in 2018. The ability
to understand, relate to and be sensitive to employees, colleagues and communities will be
paramount. We will see an even greater emphasis on listening, relating and coaching to drive
effective leadership. - Loren Margolis , Training & Leadership Success LLC

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4 Focusing On Individual Growth

How is leadership With so much focus on diversity and inclusion, we may have overlooked the value and power of
separation. I say 2018 will be the year of individual growth. The steady stream of dramatic

changing? events in 2017 have forced us all to ask some tough questions about life, and I think many will
turn to their employers for help and support in clarifying one’s purpose and how to actualize
one’s full potential. - Derrick Bass, Jr. , Clarity Provoked

In the ever-changing world of business, managers need to come equipped with a 5 Leading By Actions And Examples
versatile and adaptable set of skills to remain competitive and stay in touch with
Leaders have long gotten away with vocally supporting policies and procedures, but their
current management trends.
actions say otherwise. That tide will turn. With so much light being shed on unacceptable
behavior in all workplaces, leaders will begin to understand they need to not only hold their
Leadership Trends teams accountable for proper behavior, but hold themselves accountable as well.
- Lesha Reese , Lesha Reese, LLC
That Will Shape Organizations In 2018

1 Encouraging All Team Members To Be Brand Ambassadors 6 Turning Organizations Into A Truly Customer-Centric Business

Leaders are starting to recognize that every employee is an opportunity to provide the market While leaders have been discussing being “customer-centered” or “customer-focused” for
insights into the culture, quality and standards of the organization. By leveraging social media, a while, in 2018 it’s time to walk the talk. With robust customer feedback mechanisms and
particularly LinkedIn, every employee can become an ambassador. Those messages can be reporting, there is simply no excuse for not adapting to what customers really want today. Cus-
hugely amplified by the employees. It’s effectively free PR but more powerful, because it’s tomers are no longer loyal to a brand, they’re loyal to experiences that work for them. Talking is
authentic and believable. - Tyron Giuliani , Selling Made Social not enough. It’s time to act. - Jeannie Walters , 360Connext

2 Investing In Human Capital Development 7 Embracing ‘Work-Life Blend’

Industry leaders, such as Apple and Amazon, are recognizing how working from home helps
Leaders and companies will recognize the long-term benefit of focusing on human capital acquire and retain top talent. But this is just one part of the equation. In 2018, companies will
development. Taking a vested interest in helping employees thrive in all areas of their lives recognize that work-life blend is key. They won’t just opt for bean bag chairs and ping pong
(not just work), will create more engagement, productivity and overall happier employees. tables, but create jobs and schedules that allow staff to better blend their work and lives to
- MJ Impastato , H2H Systems reduce burnout and increase output. - Kyle Elliott , Kyle Elliott Consulting
8 Paying Attention To Internal Factors That Are In Their Control

To make better decisions, we crave certainty. However, smart leaders I work with are
recognizing nothing’s certain in the outside world. In 2018, the winners will be those who
redirect their attention to what’s happening inside their organizations, getting clear on who
they want to be and what success looks like. Focusing first on what’s in their control will help
them make decisions that matter. - Darcy Eikenberg , Red Cape Revolution

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9 Proactively Elevating And Retaining Women Leaders

It may come as no surprise, but one of the major leadership/management issues for 2018 will
likely involve proactive efforts to elevate or retain women leaders. Another likely trend will be What will set you apart
developing new, creative strategies for retaining skilled staff. Low unemployment and a lack of
skilled workers is expected to continue to be a challenge for businesses in 2018. in the workplace?
- Rick Gibbs , Insperity

10 Implementing Agile Talent


By harnessing cutting-edge management skills, you can finally take the steps and
With the rise in freelancers and remote work, companies will be moving more towards the make the strides to get ahead. Lifelong learning is essential for you to adapt and
implementation of policies and procedures to work with agile talent. Organizations will need to thrive in a leadership position. You have to constantly sharpen your management
train their managers to effectively onboard and utilize the agile talent to complete projects expertise to ensure that your ability matches your ambition.
more efficiently while maintaining a strong organizational culture. - Manpreet Dhillon , Veza
Learning is easier now than it has ever been; it’s all online, and always accessible. Working professionals
can advance their careers and equip themselves with the skills and knowledge needed to compete on the
upper levels of the corporate ladder. For every manager in the making, or those already leading the way,
11 Having An Objective Outsider career progression is now a click away.

Many companies are great at in-house training and coaching, and there is great value in
working in the same environment as your coach or mentor. However, it’s oftentimes difficult to
be objective when you are seeing the same people every day. Your perception gets clouded
Management Development Programme
Take the lead with an online Management Development Programme. Tap into leading
and it becomes hard to be impartial around team challenges or feedback. Having an
management mindsets that will take your expertise to the next level. A programme
independent outsider helps all gain clarity. - Frances McIntosh , Intentional Coaching LLC
designed for aspiring managers and junior professionals who are ready to rise up in
the corporate world. Succeed at your pace, on your schedule, completely online.

12 Promoting Continuous Education Management


Development Programme.

MORE INFO

As the business landscape persistently grows in competitive intensity, every organizational


member must be smarter. Therefore, continuous learning will be at the forefront of Senior Management Development Programme
management’s agenda to gain and sustain a competitive advantage. Learning will not be Keep your career on the rise with an online Senior Management Development
confined to formal training performed within the business. Learning will extend to a growing Programme. Harness specialist knowledge and next-level management practices
number of online micro-learning platforms. - Steven Maranville , Maranville Enterprises--The that ensure continued career growth. A programme designed for experienced working
Venture Creation Corporation professionals who want to continue a successful climb in their management careers.
Senior Management Succeed at your pace, on your schedule, completely online.
Development Programme.

MORE INFO
Sources:
Leadership Trends That Will Shape Organizations In 2018
(https://www.forbes.com/sites/forbescoachescouncil/2018/01/30/14-leadeship-trends-that-will-shape-organizations-in-2018/#147c44c35307)

1. Encouraging All Team Members To Be Brand Ambassadors 7. Embracing ‘Work-Life Blend’


- Tyron Giuliani , Selling Made Social - Kyle Elliott , Kyle Elliott Consulting

2. Investing In Human Capital Development 8. Paying Attention To Internal Factors That Are In Their Control
- MJ Impastato , H2H Systems - Darcy Eikenberg , Red Cape Revolution

3. Increasing Emphasis On Empathetic Leadership 9. Proactively Elevating And Retaining Women Leaders
- Loren Margolis , Training & Leadership Success LLC - Rick Gibbs , Insperity

4. Focusing On Individual Growth 10. Implementing Agile Talent


- Derrick Bass, Jr. , Clarity Provoked - Manpreet Dhillon , Veza

5. Leading By Actions And Examples 11. Having An Objective Outsider


- Lesha Reese , Lesha Reese, LLC - Frances McIntosh , Intentional Coaching LLC

6. Turning Organizations Into A Truly Customer-Centric Business 12. Promoting Continuous Education
- Jeannie Walters , 360Connext - Venture Creation Corporation

Ten Personal Attributes of Effective Managers:


(https://www.thebalance.com/how-to-be-a-better-manager-2275273)

Essential Skills of the Manager:


https://www.thebalance.com/what-is-a-manager-2276096)

2018’s Most Sought After Management Skills Guide