MY E.

G SERVICE BERHAD Private & Confidential

Internal Audit Department Audit of Agents at Johor Bharu

Audit of Agents located in Johor Bharu

Audit fieldwork date : 26 February – 2 March 2018 and 12 – 16 March 2018
Number of Agents involves : 80 Agents

Details of Audit Findings

Based on our review on the operation controls, security and safety and compliance, the following discrepancies were noted:-

No. Audit Findings Risk Impact Recommendation Person In Charge Response

4. Improvement Required on Routine Check of Kiosk Located at Agent 
Unauthorized access to the To rectify this issue, technical/ Technical Team Response
kiosk as the kiosk’s door operation team is to ensure the
From our observation of all Kiosk located at each individual Agents, the unable to be locked. following:- Discrepancies Noted 1
following lapses were noted:-  Unable to trigger  Kiosk cabinet is in proper Lim boon kwong
unauthorized access to condition i.e. magnetic and Kiosk magnetic lock problem –
No. Discrepancies Noted Agent Involved kiosk due to alarm not abloy lock is functioning. due to no voltage /
1. Kiosk’s magnetic lock and/ or  Lim Boon Kwong functioning. Kiosk’s door must be locked
abloy lock were spoiled.  Loss of LKM papers. at all times. Discrepancies Noted 2
2. LKM printer were not  Lim Boon Kwong  Slow down/ disruption of  Alarm system installed at Printer order on 28/11/2017 at
functioning 
operation process due to Kiosk is functioning. MRF. And it will send to HQ for
3. Kiosk’s biometric device not in 
printer faulty.  Technical/ Operation team is repair.
order
to ensure kiosk in a good printer always stop in halfway
4. Kiosk’s alarm were not able to
be armed  Ariffin Al Attas Agency condition in order to when printing roadtax .
 Lim Boon Kwong accelerate/ smoothen the Currently agents used printer 5040
5. Kiosk’s abloy key and/ or operation. form their other branch for
alarm key were not found  To perform periodic temporary usage.
inspection on LKM printer
to ensure LKM printer is Discrepancies Noted 4
functioning normally.
Due to no power / voltage running
to the alarm sensors. Need to
rewiring back.
 MY E.G SERVICE BERHAD Private & Confidential
Internal Audit Department Audit of Agents at Johor Bharu

APPENDIX 1
Summary of Issues Noted at Individual Agents

Audit Audit Findings

No. Agent Name Location
Date VLS Technical Operation
1. 26.02.18 Hari Bahagia Enterprise Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
(A09111)
2. 26.02.18 MY Esystems (A09109) Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.

3. 26.02.18 TDJ Management Taman Desa 1. Final agreement were not sighted at No discrepancy noted. No discrepancy noted.
Services Jaya agent’s premise.
2. Staff, Erra Fazira Bt Abdul Wahid and Nur
Idatul Fitri Bt Sebeli were not registered
under KPKK.
4. 26.02.18 Lim Boon Kwong Taman Johor 1. Agreement expired in September 2015. 1. Kiosk alarm were not able to be armed. Maintenance and Visitor Logbook not sighted
Jaya Latest Agreement were not sighted. 2. Kiosk’s magnetic lock spoiled. at agent’s premise.
2. Staff, Rossalina Bt Mansor, and Shaarmini 3. LKM printer were not functioning.
A/P Pucheerapah were not registered under
KPKK.
5. 26.02.18 Syabas Wangi Enterprise Pasir Gudang No discrepancy noted. No discrepancy noted. Maintenance and Visitor Logbook not sighted
at agent’s premise.
6. 26.02.18 Carwins Auto Sdn. Bhd. Johor BahruFinal Agreement were not received from Kiosk alarm were not able to be armed. No discrepancy noted.
MYEG HQ.
7. 27.02.18 Seri Wawasan Enterprise Pasir Gudang Final agreement not sighted at agent’s premise Kiosk’s abloy lock were spoiled. Maintenance and Visitor Logbook not sighted
at agent’s premise.
8. 27.02.18 Jet La Enterprise Johor Bahru Staff, Haidanabila Bt Arshad were not Alarm key and abloy key were not found at No discrepancy noted.
registered under KPKK. Agent’s premise. Kiosk’s door were not locked
and armed.
9. 27.02.18 RMD Agency Masai Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.

10. 27.02.18 Best Vision Motor Sdn Johor Bahru No discrepancy noted. Kiosk’s alarm were not able to be armed. LKM logbook were not update since 27 April
Bhd 2017.
11. 27.02.18 Secured Empire Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
Enterprise
12. 27.02.18 JB Southern Motor Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
13. 27.02.18 Power Zone Agency Johor Bahru No discrepancy noted. No discrepancy noted. No discrepancy noted.
 MY E.G SERVICE BERHAD Private & Confidential
Internal Audit Department Audit of Agents at Johor Bharu

Audit Audit Findings

No. Agent Name Location
Date VLS Technical Operation
14. 27.02.18 Ins & Roadtax Services Johor Bahru Final agreement not sighted at agent’s premise Magnetic and abloy lock were spoiled and No discrepancy noted.
Agency kiosk’s door were not locked.
15. 27.02.18 Marin Grp Resources Taman Johor Final agreement not sighted at agent’s premise No discrepancy noted. 1. Maintenance and Visitor Logbook were
Jaya not updated since 18 May 2011.
2. Cancellation of LKM Logbooks were not
updated since 10 December 2011.
16. 27.02.18 MH Jaya sdn bhd Taman Johor Staff, Siti Syafqah Bt Kamaruzzaman,were not No discrepancy noted. Maintenance and Visitor logbook were not
Jaya registered under KPKK. updated since 6 April 2017.

17. 27.02.18 Tony Best Agency Taman Johor Staff, Nurul Nabila Ain Bt Othman and No discrepancy noted. Maintenance and Visitor Logbook were not
Jaya Jamilah Binti Najib were not registered under consistently updated.
KPKK

18. 27.02.18 TCCL Sdn Bhd Taman Johor Final agreement not sighted at agent’s premise No discrepancy noted. Maintenance and Visitor Logbook were not
Jaya updated since 11 September 2017.
19. 28.02.18 Ex-Date Network Johor Bahru No discrepancy noted. No discrepancy noted. LKM Logbook were not sighted at agent’s
premise.
20. 28.02.18 Laris Com Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
21. 28.02.18 LJA (M) SDN BHD Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
22. 28.02.18 Prepaid Technologies Johor Bahru No discrepancy noted. No discrepancy noted. No discrepancy noted.
23. 28.02.18 Auto Lumina Sdn Bhd Johor Bahru No discrepancy noted. Kiosk’s biometric device were not functioning Audit unable to ascertain the accuracy of
normally. information updated in Maintenance and
Visitor Logbook as Customer Service Form
(CSF) were not available for audit review.
24. 28.02.18 LL & MM Agency Kota Tinggi Final agreement not sighted at agent’s premise No discrepancy noted. Maintenance and Vsitor logbook were not
consistently updated.
25. 28.02.18 Malaysian Enterprise Kota Tinggi Final Agreement were not received from No discrepancy noted. Maintenance and Visitor Logbook were not
Company MYEG HQ. updated since 2 January 2018.
26. 28.02.18 Osmotrade Sdn Bhd Kota Tinggi No discrepancy noted. No discrepancy noted. Maintenance and visitor logbook were not
consistently update.
27. 01.03.18 Carwins Auto Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
28. 01.03.18 UMW Toyota Motor Johor Bahru No discrepancy noted. No discrepancy noted. No discrepancy noted.
29. 01.03.18 Southern Pioneer Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
Agency
 MY E.G SERVICE BERHAD Private & Confidential
Internal Audit Department Audit of Agents at Johor Bharu

Audit Audit Findings

No. Agent Name Location
Date VLS Technical Operation
30. 01.03.18 Autofin Associates Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. Maintenance and Visitor Logbook were not
consistently updated.
31. 01.03.18 TDJ Management Pasir Gudang Final agreement not sighted at agent’s premise No discrepancy noted. Maintenance and Visitor Logbook were not
Services updated since 22 December 2017.
32. 01.03.18 Setia Risk Management Pasir Gudang 1. Final agreement not sighted at agent’s No discrepancy noted. No discrepancy noted.
& Advisory premise.
2. Staffs, Nurul Khusna Bt Mohd Zaini and
Amira Bt Suhaimi were not registered
under KPKK
3. Kiosk were not under CCTV surveillance.
33. 01.03.18 PERNIAGAAN HALIM Johor Bahru Final Agreement were not received from 1. Kiosk alarm were not able to be armed No discrepancy noted.
HAZIM MYEG HQ. 2. Abloy lock spoiled
3. Not received Chop ‘Batal’ from MYEG
34. 01.03.18 RIYA VENTURE SDN Masai Final Agreement were not received from No discrepancy noted. Maintenance and Visitor Logbook were not
BHD MYEG HQ. updated since 14 September 2017
35. 01.03.18 Arif Delima Taman Johor Final Agreement were not received from No discrepancy noted. No discrepancy noted.
Jaya MYEG HQ.
36. 01.03.18 Ikhlas Managemenet & Permas Jaya Final agreement not sighted at agent’s premise No discrepancy noted. Maintenance and Visitor Logbook were not
Services consistently updated.
37. 02.03.18 CTC Sport Auto Johor Bahru Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
38. 02.03.18 MEWANA (A09031) JOHOR Final agreement not sighted at agent’s premise No discrepancy noted. Maintenance and Visitor Logbook were not
BHARU sighted at agent’s premise

39. 02.03.18 KULIS AUTO SDN PASIR Kiosk were not under CCTV surveillance. No discrepancy noted. Maintenance and Visitor Logbook were not
BHD GUDANG consistently updated.
40. 02.03.18 ARIFFIN AL ATTAS PASIR No discrepancy noted. Kiosk alarm were not able to be armed. No discrepancy noted.
AGENCY GUDANG
41. 02.03.18 FELDA TRADING PASIR 1. Final agreement not sighted at agent’s ‘Batal’ stamp were not received from MYEG. Maintenance and Visitor Logbook were not
SDN BHD GUDANG premise. updated since 30 November 2017
2. Kiosk were not under CCTV surveillance
42. 02.03.18 Osmotrade Pengerang No discrepancy noted. No discrepancy noted. Maintenance and Visitor Logbook were not
updated since 22 February 2017
 MY E.G SERVICE BERHAD Private & Confidential
Internal Audit Department Audit of Agents at Johor Bharu

Audit Audit Findings

No. Agent Name Location
Date VLS Technical Operation
43. 02.03.18 Southern Pioneer Desaru 1. Final agreement not sighted at agent’s No discrepancy noted. Maintenance and visitor logbook were not
Agency premise consistently update.
2. Staff, Fatin Nur Afiqah Bt Azlan were not
registered under KPKK
44. 12.03.18 Asajaya Agency Johor Bharu Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
(A09011)
45. 12.03.18 Umc Auto (A09087) Johor Bharu Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.

46. 12.03.18 Ex-Date Network Taman Nusa Final agreement not sighted at agent’s premise 1. Magnetic and lock were spoiled and No discrepancy noted.
Bestari kiosk’s door were not locked.
2. LKM printer were not functioning.
47. 12.03.18 KJN Resources Kempas 1. Final agreement not sighted at agent’s No discrepancy noted. Maintenance and Visitor Logbook not
Management & Services premise consistently updated.
2. Staff, Siti Aishah Binti Atan were not
registered under KPKK
48. 13.03.18 Al-Barr Premier Senai Final agreement not sighted at agent’s premise No discrepancy noted. LKM Logbook not updated since 2 October
2015
49. 13.03.18 Kh Risks Management Skudai 1. Final agreement not sighted at agent’s No discrepancy noted. No discrepancy noted.
premise
2. Staff, Wong Chia Jin were not registered
under KPKK
50. 13.03.18 Lian Hong Insurance Pontian No discrepancy noted. No discrepancy noted. No discrepancy noted.
Agency
51. 13.03.18 Challenge Agency Ii Johor Bahru No discrepancy noted. No discrepancy noted. No discrepancy noted.
52. 13.03.18 Zul Auto Trading & Taman Ungku Final agreement not sighted at agent’s premise LKM printer were not functioning LKM logbooks were not updated since 24
Services Aminah October 2017.
53. 13.03.18 Alex Tay Agency Taman Ungku Final agreement not sighted at agent’s premise No discrepancy noted. 1. Maintenance and Visitor Logbook were
Aminah not consistently updated.
2. Cancellation of LKM Logbooks were not
sighted
3. Agents not submitted monthly Borang
Hasil for January and February.
54. 13.03.18 Jia Maju Motors Taman Ungku 1. Final agreement not sighted at agent’s 1. Magnetic and abloy lock were spoiled. No discrepancy noted.
Aminah premise Kiosk’s door were not locked.
2. Staff, Laila Azwa Bt Zahbahar,were were 2. LKM printer were not functioning.
not registered under KPKK
 MY E.G SERVICE BERHAD Private & Confidential
Internal Audit Department Audit of Agents at Johor Bharu

Audit Audit Findings

No. Agent Name Location
Date VLS Technical Operation
55. 13.03.18 Chan Mui Yin Johor Bharu No discrepancy noted. No discrepancy noted. No discrepancy noted.

56. 13.03.18 Syed & Faridah Ii Kluang Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
Enterprise
57. 13.03.18 Agensi Faiz & Faris Johor Bharu Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.

58. 13.03.18 Suntat Agency Johor Bharu Final agreement not sighted at agent’s premise No discrepancy noted 1. Maintenance and Visitor Logbook were
not sighted.
2. LKM Logbook were not sighted at agent’s
premise.
3. Cancellation Logbook were not sighted at
agent’s premise.
59. 14.03.18 Ex-Date Network Taman Ungku Final agreement not sighted at agent’s premise LKM printer were not functioning Maintenance and Visitor Logbook were not
Aminah sighted at agent’s premise.
60. 14.03.18 Ex-Date Network Taman Bukit Final agreement not sighted at agent’s premise Abloy lock were spoiled. No discrepancy noted.
Indah
61. 14.03.18 Zafaz Agency Skudai Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
62. 14.03.18 Wang Sheng Motor Senai No discrepancy noted. No discrepancy noted. No discrepancy noted.
Trading
63. 14.03.18 First Mrp Management Senai Final agreement not sighted at agent’s premise 1. Magnetic and abloy lock were spoiled No discrepancy noted.
2. LKM printer were not functioning
64. 14.03.18 Agency Kurnia Ayer Hitam No discrepancy noted. No discrepancy noted. Maintenance and Visitor Logbook were not
consistently updated
65. 14.03.18 Asajaya Agency Yong Peng Final agreement not sighted at agent’s premise LKM printer were not functioning 1. Maintenance and Visitor Logbook were
not updated since 14 December 2017.
2. LKM Logbooks were not updated since 2
November 2017.
66. 14.03.18 Akjb Sales & Services Tampoi Staff, Teo Mei Hui were not registered under No discrepancy noted. No discrepancy noted.
Sdn Bhd KPKK
67. 14.03.18 Ex-Date Network (M) Johor Bahru Final agreement not sighted at agent’s premise Kiosk’s abloy key, alarm key and magnetic No discrepancy noted.
Sdn Bhd card were not sighted.
68. 14.03.18 Setia Services Agency Johor Bahru Final agreement not sighted at agent’s premise Abloy lock were spoiled. No discrepancy noted.
 MY E.G SERVICE BERHAD Private & Confidential
Internal Audit Department Audit of Agents at Johor Bharu

Audit Audit Findings

No. Agent Name Location
Date VLS Technical Operation
69. 14.03.18 Lim Seng Gelang Patah 1. Final agreement not sighted at agent’s No discrepancy noted. LKM and Cancellation of LKM Logbook were
premise. not available for audit review
2. Kiosk were not under CCTV surveillance
70. 15.03.18 Challenge Agency Johor Bahru Final Agreement were not received from Kiosk’s alarm key were not available and No discrepancy noted.
MYEG HQ claimed by agent were missing.
71. 15.03.18 Agensi Soon Lee Pontian No discrepancy noted. Kiosk’s abloy lock were spoiled. 1. LKM Logbook were not updated since 26
October 2016
2. Cancellation Logbook were not
consistently updated.
72. 15.03.18 Jia Maju Motors Sdn Tampoi Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
Bhd
73. 15.03.18 Myesystems Ii Johor Bahru No discrepancy noted. No discrepancy noted. No discrepancy noted.
74. 15.03.18 SMS Insurance Agency Johor Bharu Final Agreement were not received from No discrepancy noted. No discrepancy noted.
MYEG HQ
75. 15.03.18 Panchor Auto Enterprise Johor Bharu Final agreement not sighted at agent’s premise No discrepancy noted. Maintenance and Visitor Logbook, LKM
Logbook, Cancellation of LKM Logbook and
CSF were not available for audit review.
76. 15.03.18 M. Ganesen Agency Johor Bharu Final agreement not sighted at agent’s premise No discrepancy noted. Maintenance and Visitor Logbook, LKM
Logbook and Cancellation of LKM Logbook
were not update since 2 January 2017, 10
February 2017 and 11 December 2016
respectively.
77. 16.03.18 D Putra Enterprise Johor Bharu Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.

78. 16.03.18 Sq Agency Johor Bharu Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.

79. 16.03.18 Owyong Motor Sdn Bhd Batu Pahat Final agreement not sighted at agent’s premise No discrepancy noted. No discrepancy noted.
80. 16.03.18 Perniagaan Halim Hazim Johor Bahru Final Agreement were not received from No discrepancy noted. No discrepancy noted.
MYEG HQ