MGT613 Qui Z4 Forfinal

MGT613 Quiz #4 without repeated questions
Solved by
Anam Aslam
Question # 1 of 15 ( Start time: 01:13:37 AM ) Total Marks: 1
The cost of a particular plan for a given period can be computed by using which one of
the following expressions?
Select correct option:
Output cost + hire/layoff cost + inventory cost – backorder cost
Output cost + hire/layoff cost + inventory cost + backorder cost
Output cost - hire/layoff cost + inventory cost + backorder cost
Output cost + hire/layoff cost - inventory cost + backorder cost
PG#137
Cost for a ( current) period equals Output Cost ( Regular +OT+ Subcontract) +
Hire/Layoff Cost+Inventory Cost + Backorder Cost

The companies that are competing on cost, their chance to gain the competitive advantage
over their competitors is:
Based on flexibility
Based on uniqueness of their products
Based on reliability of scheduling
Based upon low cost leadership
Q#9
http://wps.prenhall.com/bp_heizer_opsmgmt_9/77/19791/5066546.cw/-
/5066554/index.html

Which one of the following is the most significant disadvantage of standardization?
Frozen designs
Interchangeable parts
Reduced variety (mid Question)
Customized parts

External failure cost also includes:
Litigation costs
Process redesigning costs
Employee training costs
Rework costs
Failure costs include internal failure costs such as rework, scrap and external failure
costs such as recalls, warranty, litigation,
http://www.wfu.edu/~akinc/bus241/download/cost_of_quality.htm

A machine that fills cereal boxes will not put exactly the same amount of cereal in each
box by a small fraction. This is because of which of the following variation?
Common cause
Assignable cause
Special cause
None of the above
Process Variation
All processes exhibit variation. For example, a machine that fills cereal boxes will not
put exactly the same amount in each box.

If the costs of inspection are higher than costs of obtaining the sample ____________
sampling should be used?
Single
Double
Multiple
Random
Where inspection costs are higher than costs of obtaining the sample, multiple samples
are carried to ensure that a good or bad result can help terminate the sample testing thus
ensuring savings in inspection cost.

CBR stands for which one of the following?
Commercial Board of Revenue

Central Board of Recycling
Central Board of Renovation
Central Board of Revenue
The three major business functions necessary to all organizations are:
Accounting, personnel, operations

Marketing, finance/accounting, operations
Marketing, accounting, personnel
Marketing, finance, operations
/5066511/index.html
Q#2

Which of the following is an internal failure cost?
Liability cost
Interest cost
Rework cost
Loss of future business cost
Failure costs include internal failure costs such as rework, scrap and external failure
costs such as recalls, warranty, litigation,
http://www.wfu.edu/~akinc/bus241/download/cost_of_quality.htm
Patterns of time series that repeat themselves after a period of days or weeks are called:
Seasonality
Random variation
Cycles
Trends
http://wps.prenhall.com/bp_heizer_opsmgmt_9/77/19791/5066649.cw/content/index.html
Q#15

Which of the following shows of the quality and timing specific end items for a
scheduled horizon?
Simulation model
Master schedule
Aggregate plan
Critical path model
PG#138
Master schedule: The result of disaggregating an aggregate plan; shows quantity and
timing of specific end items for a scheduled horizon.

A digital camera assured to work accurately up to the specified period of time is an
example of which of the following?
Reliability
Durability
Safety
Aesthetics
PG#49
Reliability: The ability of a product, part, or system to perform its intended function
under a prescribed set of conditions
PG#102
Reliability - consistency of performance
Technology has impacted the work place by:
Adding to the existing geographical barriers for recruiting

Increasing the cost of telecommuting
Increasing the amount required to be spent on training
Unifying the workforce to a common skill level
http://highered.mcgraw-
hill.com/sites/0072402857/student_view0/chapter10/multiple_choice_quiz.html
Q#10

Parabolic, exponential and growth are element of:
Linear trends
Non linear Trends
Forecast accuracy
None of the above
PG#41

Generally an Operations Manager should NOT inspect the process for defects_________.
Before the supply of finished goods
Before a costly operation
Before manufacturing high volume products
Before purchasing raw material

pG#119
Which one of the following layout type is associated with a supermarket?
Fixed Position layout

Process layout (mid)
Product layout
Cellular layout

Which probability distribution is used most extensively in dealing with forecasting
errors?
Normal
Exponential
Beta
Pareto
hill.com/sites/0073041912/student_view0/chapter3/interactive_quiz.html
Q#10

Identify the set of factors that affect the choice of a strategy for aggregate planning.
Cost and corporate profits (mid)

Cost and location analysis
Cost and capacity constraints
Cost and training of employees

Which one of the following layout type is associated with a restaurant?
Fixed position layout

Process layout
Product layout
Hybrid layout (mid)

In time series forecast the population shifts, changing income and cultural changes refers
to:
Trend
Seasonality
Cycle
Irregular Variations
PG#37
Trend - long-term upward or downward movement in data often relates to population
shifts, changing incomes, and cultural changes.
Which one of the following mathematical expressions can be used to compute output
capacity?
OT/CT
CT/OT
CT+OT
CT-OT
PG#85
OC Output capacity = OT/ CT

Which one of the following manufacturing process is associated with high volume car
manufacture?
Job shop
Assembly line (mid)
Batch
Automation

The disadvantages of specialization to management include all of the following
EXCEPT:
More turnover
More difficult to teach the job
More absenteeism
Minimum responsibility
Q#6

Which of the following is an example of an output of aggregate planning?
Facilities layout
Demand forecast
Projected inventory
Overtime cost
http://www.google.com.pk/#sclient=psy&hl=en&source=hp&q=Which+of+the+followin
g+is+an+example+of+an+output+of+aggregate+planning%3F+++Select+correct+option:
++++++Facilities+layout+++Demand+forecast+++Projected+inventory+++Overtime+co
st+++&aq=f&aqi=&aql=&oq=&pbx=1&fp=2cb48911598117af&biw=800&bih=456
SEE (PPT)

________ is central to the philosophy of continuous improvement:
Management involvement
Employee involvement
Organization’s operations
Problem solving
It is important to note that employee involvement is central to the philosophy of
continuous improvement.
http://totalqualitymanagement.wordpress.com/2009/09/01/continuous-improvement-the-
essence-of-kaizen/

Which one of the following is true about Taguchi approach?
To test the robustness of a design (mid)

To articulate the “voice of the customer”
To reduce the degree of automation
To create a concurrent design
Page #52
If the products and services match up with the designer’s specifications, then which
quality perspective of TQM is met?
Quality of design
Quality of conformance
Quality of use
Quality of service after delivery
Page #112
Quality of conformance: The degree to which goods or services conform to the intent of
the designers

A double sampling plan specifies all of the following Except
Size of the initial sample

Size of second sample
Lot size
Double acceptance number
Page # 128
A double sampling plan specifies the lot size, the size of the initial sample, accept/reject
criteria
for the initial sample, the size of the second sample and a single acceptance number.

In which of the following layouts, work stations are arranged according to the general
function they perform without regard to any particular product?
Product
Process (mid paper)
Fixed-position
Storage

Which one of the following is a measure of productivity that involves measuring inputs
and outputs using a common unit of measurement?
Multifactor (mid paper)

Partial
Single
Total
Which one of the following factors makes a forecast LESS perfect?
Randomness (mid paper)

Non serious attitude
Non availability of data
Un qualified personnel

Which of the following is a difference of service organizations as compared to
manufacturing organizations?
Manufacturing organization are more specialized then service organizations

Manufacturing firms have more variety then service organizations.
Service firms are more flexible then manufacturing organizations
Manufacturing decisions are made by maximizing the profit potential (mid paper)

Reliability and safety of service is ensured through which of the following?
Quality in design
Quality in system
Quality in equipment
Quality in training
Page # 108
Quality in design ensures the safe as well as reliable operations of
the service.

The method that considers several variables related to the variable being predicted is:
Exponential smoothing
Weighted moving average
Multiple regressions
Moving average
http://www.slideshare.net/birubiru/lecture-07-forecasting-causal-forecasting-models-
regression-analysis
/2288740/index.html
Q#4
Which of the following depicts the overall production rate and size of the workforce
required to meet the demand?
Aggregate plan
Master production schedule
Master requirements plan
Capacity requirements plan
Once the aggregate plan has been developed to give an overall production rate for the
planning period, it is handed to production personnel.
http://www.ehow.com/about_5070710_advantages-aggregate-production-plan.html
Developing the Aggregate Plan
 Calculate the size of the workforce needed
 Calculate period-to-period inventory levels, shortages, expected hiring & firings,

and overtime
 Calculate period-by-period costs, then sum for total costs of the plan
 Evaluate the plan’s impact on customer service and human resource issues
http://www.slideshare.net/ahmad1957/aggregate-planning-presentation-776636

Productivity refers to the ratio of output to input, in your views what are the measures by
which productivity can be increased?
Inputs increase while outputs remain the same

Outputs decrease while inputs remain the same
Inputs and outputs increase proportionately
Inputs decrease while outputs remain the same

Which of the following is a time ordered diagram that is used to determine whether
observed variations are abnormal?
Control charts
Scatter diagram
Histograms
Pareto charts
PG#120
Control Chart: A time ordered plot representative sample statistics obtained from an on
going process (e.g. sample means)
One more reference
a time-ordered diagram that is used to determine whether observed variations are
abnormal
control charts
http://www.proprofs.com/flashcards/tableview.php?title=costs-poor-process-
performance-quality

What would be the output capacity if an assembly line operates for 7 hours per day with a
cycle time of 2.0 minutes?
210 units per day
3.5 units per day
0.004 units per day
14 units per day
OC = Output capacity = OT/CT = 7/2.0 = 3.5
Which one of the following is NOT a key internal factor in formulating operations
strategy?
Competition
Financial resources
Human resources
Products and services
Page # 16
MPS stands for which of the following?
Material Production Schedule

Master Planning Schedule
Material Planning Schedule
Master Production Schedule

With regard to a regression-based forecast, the standard error of the estimate gives a
measure of:
Required time to derive the forecast equation

Validation time period of the forecast
The maximum error of the forecast
Variability around the regression line
/2288740/index.html
Q#7
The total weight assigned to actual occurrences should be equal to:
0
1
2
3
Robustness of a product is _____________ related with the probability of failure.
Directly
Inversely
Linearly
Positively

Which one of the following is the correct order of layout types from low volume/high
variety to high volume/low variety?
Fixed position, process, cell, product

Fixed position, cell, process, product
Fixed position, process, product, cell
Process, fixed position, cell, product

Which of the following forecasting techniques induce personal bias in a forecast?
Qualitative
Quantitative
Associative
Trend forecast
Page # 34
As a manager, you have defined the purpose of the forecasts. What should be the next
step in forecasting process?
Choose a forecasting technique.

Determine the purpose of the forecast.
Set up a time horizon or a time limit (mid paper)
Collect and analyze the appropriate data.

Organizational strategy is different from operations strategy because it is;
Prepared by middle managers

Narrower in scope
Longer in time horizon
All of the above
Page # 14
Which one of the following factors provides a basis for comparing alternative forecasting
techniques?
Time dimension
Reliability factor
Degree of accuracy
Measuring units
Pg#34
Accuracy. Forecasts should be accurate. In fact it should carry the degree of
accuracy, so the users are aware of the limitations of the forecast. This will also
help the end users to plan for possible errors and provide a basis for comparing
the forecast with other alternative forecasts.

Which one of the following refers to a decision environment in which relevant
parameters have known values?
Certainty
Uncertainty
Risk
Bounded rationality
Page # 25
Certainty: Means that the relevant parameter such as costs, capacity and demand have
known
values.
Services differ from manufacturing in all the following ways EXCEPT:
Customers typically interact directly with the service delivery process
Consumption and production take place simultaneously.
Services are intangible.
Services can be stored.

The chances of the batch containing acceptable level of quality will be rejected is known
as?
Acceptance risk
Consumer risk
Producer’s risk
Rejection risk
Page # 131
Producer’s risk: the probability that a lot containing the acceptable quality level will be
rejected
Which one of the following is a disadvantage of a process layout?
A variety of processing requirements

Use of individual incentive system
Minimizing material handling costs
Equipment utilization rate is high
Page # 82
Which one of the following refers to the maximum output that a firm can produce under
ideal conditions?
Design capacity (mid )

Effective capacity
Capacity planning
Utilization rate

A tool to measure effective use of resources and usually expressed as the ratio of output
to input is known as;
Production ratio
Productivity
Reliability
Operations ratio
Productivity is a measure of the effective use of resources, usually expressed as the
ratio of output to input

More routine purchasing, handling and inspection is an example of:
Customization
Mass Customization
Standardization
None of the above
Advantages of Standardization
1. Fewer parts to deal with in inventory & manufacturing
2. Reduced training costs and time
3. More routine purchasing, handling and inspection procedures
4. Orders fillable from inventory
5. Opportunities for long production runs and automation
6. Need for fewer parts justifies increased expenditures on perfecting designs and
improving quality control procedures

___________ is a mean of translating customer requirements into the appropriate
technical requirements for each stage of service development
Quality function development

Robustness
Poka-Yoke
Quality function deployment
http://books.google.com.pk/books?id=-
ClR8ptaMZkC&pg=PA94&dq=Quality+function+deployment+++translating+customer+
requirements&hl=en&ei=s58YTsqgDIfvsga6nYnEDw&sa=X&oi=book_result&ct=result
&resnum=1&ved=0CCgQ6AEwAA#v=onepage&q=Quality%20function%20deploymen
t%20%20%20translating%20customer%20requirements&f=false

As preventive measures improve quality, _______ costs decreases.
Failure
Appraisal
Operating
Opportunity
A preventive measures improve quality, appraisal costs decrease, because fewer
resources are needed for quality inspections and the subsequent search for the causes of
any problems that are detected
http://xisspm.files.wordpress.com/2011/07/chap-1-concept-of-quality-tqm.pdf

Tools like Decision trees and Graphical sensitivity analysis are being used for what
purpose?
For the evaluation of the alternatives

For analyzing decision problems
For making optimistic decisions
Non of the above
page # 28
Two visual tools used for analyzing decision problems include
Decision Trees
Graphical Sensitivity Analysis

Techniques having numerical data include which of the following?
Subjective inputs
Qualitative technique
Quantitative technique
Delphi method
________ method of evaluation of quality allows the inspectors to make decisions about
whether a product / service meets the specifications?
Measuring attributes
Measuring variables
Measuring dimensions
None of the above
http://books.google.com.pk/books?id=oMjLPc6LwbwC&pg=PA215&dq=The+method+
allows+inspectors+to+make+a+simple+yes-
no+decision+about+whether+a+product+or+service+meets+the+specifications&hl=en&e
i=pa8cTrfIOYrKrAeZ2dneCw&sa=X&oi=book_result&ct=result&resnum=1&ved=0CC
gQ6AEwAA#v=onepage&q=The%20method%20allows%20inspectors%20to%20make
%20a%20simple%20yes-
no%20decision%20about%20whether%20a%20product%20or%20service%20meets%20
the%20specifications&f=false
Which one of the following is a key benefit of process plant strategy?
Economies of scale (mid paper)

Diseconomies of scale
Product variety
Task specialization

A strategy that is narrower in scope and in more detail is:
Organizational Strategy
Time and Quality Strategy
Operational Strategy
Manufacturing/Service Strategy
page # 15
Operational Strategy is
Narrower in scope and in more detail

Which one of the following refers to a team having representatives from different
functional areas of the organization?
Traditional work group

Self-directed team
Cross-functional team (mid paper)
Self motivated team
______________ is a wave like variations of more than one year’s duration.
Cycle
Trend
Seasonality
Random variation
Page # 37
Cycle – wavelike variations of more than one year’s duration these occurs because of
political, economic and even agricultural conditions

An example of a business/industry that uses batch flow process structure is:
Commercial printer
Heavy equipment (mid paper)
Automobile assembly
Sugar refinery

Which of the following is NOT a mark of a good layout in manufacturing?
Bottleneck operations
Straight line flow patter (or adaption)
Work stations close together
Open plant floors (high visibility)
Q#5
Which one of the following refers to the volume of output at which total cost equals total
revenue?
Optimal operating rate

Break even point (mid paper)
Feasible volume
Utilization

Which one of the following is not the property of the Naïve forecast?
Simplicity of usage
Costly
Quick and easy to prepare
Easily understandable
page # 36
Naive Forecasts
·Simple to use
·Virtually no cost
·Quick and easy to prepare
·Data analysis is nonexistent
·Easily understandable
A technique that averages the number of recent actual values and forms a new value is
called:
Moving average
None of the above
Page # 37
· Moving average – A technique that averages a number of recent actual values, updated
as new values become available.
Which of the following influences on the sales of a product is the most difficult to
forecast?
Seasonal
Trend
Nonlinear trend
Cyclical
Q#8
Who introduced the use of statistical control charts for monitoring production?
G.S. Radford
W. Shewhart
F.W. Taylor
K.Ishikawa
Page # 101
W. Shewhart of Bell Technologies introduced the Statistical process control charts.
Ali dialed Customer Service Representative of WARID who very friendly and sociably
responded his queries. Which dimension of service quality is referred to in this example.
Responsiveness
Courtesy
Reliability
Convenience
Page # 104
ABC organization, actively engaged in continuous improvements, trains its work teams
to use the PDCA for problem solving. The documentation of process by analyzing data,
setting of qualitative goals comes in which of the following stage of PDCA?
Plan
Do
Check
Act
Page # 116
Which of the following management level is responsible for long-range capacity
planning?
Lower management
Middle management
Top management (mid paper)
All the management levels

What would be the total backorder cost if 100 units of a product ‘A’ are ordered back
where the back order cost is Rs. 2 per unit?
Rs. 102
Rs. 50
Rs. 98
Rs. 200
Back Order = Back Order Cost per Unit X Number of Backorder Units
= 2 * 100 = 200
Which one the following formula or function can be used to measure the performance?
Flexibility + profit+ operations

Work + profit + value
Quality + speed + flexibility (mid paper)
Profit + Incentives + standards

Which one of the following is a type of layout where equipment, machinery and people
are moved as required?
Product layout
Fixed position layout
Process layout
Hybrid layout
Page # 80
Fixed Position layout. A Layout in which the product or project remains stationary, and
workers, materials, and equipment are moved as needed
Collaborative Planning, Forecasting, and Replenishment (CPFR) a Web based tool used
to coordinate demand forecasting, ____________ and inventory replenishment between
supply chain trading partners.
Production and purchase planning

Demand and supply planning
Quantitative forecasting
Demand management
Page # 32
Collaborative Planning, Forecasting, and Replenishment (CPFR) a Web-based tool used
to coordinate demand forecasting, production and purchase planning, and inventory
replenishment between supply chain trading partners.
Capacity options are focused on:
Backorders
New demand
Matching demand period by period page # 135
Promotion
Page # 135
Capacity Options: The common capacity options primarily focus on.
1. Hire and layoff workers
2. Overtime/slack time
3. Part-time workers
4. Inventories
5. Subcontracting
6. Maintain a level workforce
7. Maintain a steady output rate
8. Match demand period by period
9. Use a combination of decision variables
ISO 9000 actually consists of how many documents?
Four
Five
Six
Seven
http://books.google.com.pk/books?id=oMjLPc6LwbwC&pg=PA236&dq=ISO+9000+act
ually+consists+of+five+documents&hl=en&ei=FLEYTursGIntsga5jammDw&sa=X&oi
=book_result&ct=result&resnum=1&ved=0CC8Q6AEwAA#v=onepage&q=ISO%20900
0%20actually%20consists%20of%20five%20documents&f=false
Question # 2 of 15 ( Start time: 08:07:34 PM ) Total Marks: 1
Which one of the following mathematical expressions can be used to compute
availability?
(MTBF)/ (MTBF+MTR) (mid paper)

(MTBF)/ (MTBF-MTR)
(MTR)/ (MTBF+MTR)
(MTR)/ (MTBF-MTR)

Identify the mathematical expression to determine the number of workers in a given
period. Where a = Number of workers at the end of previous period, b = Number of new
workers at the start of the current period, c = Number of laid-off workers at the start of
the current period
a+b-c
a+b+c
a-b+c
a-b-c
Page # 137
Number of workers in a period equals Number of Workers at the end of the previous
period PLUS Number of new Workers at the start of the current period - Number of laid
off Workers at the start of the current period

In which one of the following decision environments it is impossible to assess the
likelihood of various future events?
Certainty
Uncertainty (mid paper)
Risk
Bounded rationality

Which of the following statement correctly explains the role of operations management?
Sustain the company’s operation

Protect the company’s operation
Project the company’s operation
All of the above
Page # 1
The role of an OPERATIONS MANAGER is to sustain, protect, and
project the company’s operations side.

Which one of the following is the focus of predetermined motion time system?
Individual human motions that are used in a job task

Determining the length of time it will take to undertake a particular task
Determining the amount of time a worker spends on various activities
Providing standard times for micro motions such as reach, move and release

ABC Freight Company is overflowed with customer complaints of poor quality services.
To achieve quality in the services being provided, managers can make use of which of the
following strategy?
Cost leadership strategy

Statistical process control strategy
Service differentiation strategy
Conditional service guarantee strategy
Page # 108
Statistical Process Control is one important tool to ensure that Service Quality is
achieved before a defect is introduced in the service being offered or product being
manufactured.
What would be the total cost of inventory if a firm holds 1000 units of a product ‘A’,
where the carrying cost is Rs. 5 per unit?
Rs. 200
Rs. 995
Rs. 5000
Rs. 1050
Carrying Cost per Unit X Average Inventory
=1000*5=5000

Six Sigma is primarily centered towards all of the following except:
Cost cutting
Continuous improvement
Time saving
Quality improvement
Page # 114
Six Sigma Programs are always directed towards quality improvement, cost cutting and
time saving.
Which one of the following refers to using some of the components of old products in the
manufacture of new products?
Remanufacturing
Robust design
Automation
Manufacturability
Page # 51
Which of the following provide guidance and directions for carrying out operations?
Tactics
Strategies
Policies
Mission
Tactics are methods and actions used to accomplish strategies. They provide guidance
and direction for carrying out actual operations, which need the most specific and
detailed plans for decision making in an organization.
Completion of any operations depends upon the slowest process in the assembly line.
What operations managers need to do in order to be successful?
Target and eliminate bottlenecks

Identify the bottlenecks
Make slowest process more slow
Non of the above
Eliminating Bottlenecks - Our operation is only as fast as our slowest process. To be
successful, we need to target and eliminate bottlenecks.
http://www.gaebler.com/Operating-Your-Startup-Business.htm

Which of the following is a system designed to coordinate all activities and information
needed to complete business processes?
Enterprise resource planning (mid)
Supply chain management
New product development
Customer relationship management

Operations based strategy involves all activities except;
Supply chain management

Quick response to customer needs
Flexibility and inventory management
Identifying customer wants and needs
Page#11
Which of the following statements describes an order-qualifier characteristic?
A competitive dimension used to make final decision among competitors

A factor which directly and significantly contribute to winning business
A factor which increases the profitability of the organization
A factor perceived as a minimum standard as a potential for purchase

Increase in inspection results in the increase of which cost?
Prevention costs
Appraisal costs
Inspection costs
Rework costs
Page#119
With increase in inspection activities the cost of inspection increases.
The operational strategy must be in line with the:
Department goals
Organizational goals
Management goals
None of the above
Thus it can be said that planning the systems more of a job of a senior manager, birds
eye view and has ORGANIZATIONAL STRATEGY in it where as planning the use of
the system is an OPERATIONAL STRATEGY
Decision Tree is read from:
Right to left
Left to right
Top to bottom
Bottom to top
Page#29
Decision Trees
The tree is read from left to right

In operations management the time required to react appropriately to a competitor’s
strategies or technology up gradation is called:
Processing time
Changeover time
Response Time
Planning time
PG#18
Planning Time: The time required to react to a competitive threat, or to adopt new
technologies, or to approve changes to an existing facility
Organizations that produce something other than physical products are called:
Cultural goods transformation
Data transfer groups
Transformation organizations
Service organizations
Which one of the following is not a step of decision process:
Specify objectives
Determine the product of chance probabilities
Analyze and select alternative
Implement and monitor the result
PG#24
The type of processing structure that is used to produce gasoline, chemicals, and steel is
known as.
Job Shop
Batch
Assembly Line
Continuous Flow
Which ONE of the following forms a bridge between two islands of Engineering and
Management?
Production Engineering
Operations Management
Industrial Management
Operations Engineering
PG#2
Operations management of XYZ accepts and rejects the batches of items on the basis of
predetermined standards. This technique is known as____________
Acceptance sampling
Rejection sampling
Multiple sampling
None of the above
PG#128
Acceptance sampling is an important form of inspection applied to lots or batches of
items before or after a process, to judge conformance with predetermined standards.
Similarly Sampling plans are the plans that specify lot size, sample size, number of
samples, and acceptance/rejection criteria
All of the following are dimensions of service quality Except:
Assurance
Responsiveness
Intangibles
Reliability
PG#105
Releasing products with defects should be informed to the customers. This statement
comes under ______ frame work.
Legal
Ethical
Environmental
None of the above
PG#46
Ethical: Operations Manager should understand that he is under Contractual agreement
not to exhibit unethical behavior. Releasing products with defects should be informed to
the customers.
Which one of the following is the first step in line balancing?
Specify the sequential relationship among tasks. (mid)

Determine the required cycle time.
Determine the minimum number of workstations.
Determine the desired output

Which one of the following correctly explains the elements of a good forecast?
Timely, having a purpose, accurate, written, reliable, meaningful

Timely, accurate, judgmental, correctness, verbal, simple to use
Timely, accurate, reliable, meaningful, written, simple to use (mid)
Timely, accurate, reliable, consistent, meaningful, written, simple to use
Which of the following is NOT a dimension of quality that makes a company
competitive?
Performance
Special features
Leadership
Reliability
PG#102
Which one of the following is NOT the input in the transformation process?
Informations
Services (mid)
Facilities
Materials

Generally most of the values in control charts fall within which range of standard
deviation?
+/- 1
+/- 3
+/- 4
+/- 5
PG#122
In terms of operations management the forecast which projects a company’s sales is
called:
Economic forecast
Technological forecast
Demand forecast
Associative model
Q#2
Which one of the following is an example of a short range plan?
Machine loading
Back order
Facilities layout
Product design
PG#133
Short-range plans (Detailed plans)
1. Machine loading
2. Job assignments

What would be the total backorder cost if 800 units of a product ‘A’ are ordered back
where the back order cost is Rs. 8 per unit?
Rs. 6400
Rs. 808
Rs. 100
Rs. 792
PG#137
Back Order Back Order Cost per Unit X Number of Backorder Units
= 8*800
=6400
Which one of the followings is the most closest to the linear regression?
Trend projection method of forecasting
Weighted moving average forecasting
Simple moving average forecasting
Naïve forecasting
Q#14
All are six sigma teams except:
"Black belts"
Master "black belts"
"Green belts"
Master "green belts"
PG#114
Six Sigma Team
1. Top management
2. Program champions
3. Master “black belts”
4. “Black belts”
5. “Green belts”

The systematic plan of action with defined resources is called:
Competitiveness
Strategy
Productivity
Flexibility
PG#9
Strategy is an elaborate and systematic plan of action with defined resources

In statistical process control, some tools are used primarily to detect production of
defective products / services or process changes. What those tools are known as?
Regression charts
Pareto charts
Control charts
Histograms
SPC primarily involves using control charts to detect defective services or products or to
indicate that the process has changed
http://www.cyberessays.com/Term-Paper-on-Statistical-Process-Control/4570/

Which of the following is not the true representation the concept of time series model?
Moving averages
Naïve approach
Linear regression
 Time-Series Forecasting
 Decomposition of a Time Series
 Naive Approach
 Moving Averages
 Exponential Smoothing
 Exponential Smoothing with Trend Adjustment
 Trend Projections
 Seasonal Variations in Data
 Cyclical Variations in Data

The ultimate goal of rough-cut capacity planning is:
Determining feasibility of a master schedule

Determining feasibility of a cost volume analysis
Achieving efficiency in the processes
Approximating inventory requirements
Pg#137
Rough-cut capacity planning: Approximate balancing of capacity and
demand to test the feasibility of a master schedule.

Time based strategies include:
Planning and processing time

Product/service design and Change over time
Delivery and Response time
All of the above
PG#18
Which one of the followings appears to provide the best prospect for increases in
productivity?
Management
Raw materials
Labor
Capital
The best prospects for increasing agricultural productivity will come from efforts to
modernize the management of the smallholder sector.
http://www.epu.gov.my/chapter3?p_p_id=56_INSTANCE_8xG4&p_p_lifecycle=0&p_p
_state=maximized&p_p_mode=view&page=3

Capacity planning involves answering all of the following questions EXCEPT:
What kind of capacity is needed?

How much is needed?
When is it needed?
Who is going to decide?
PG#64
Capacity planning
1. What kind of capacity is needed?
2. How much is needed?
3. When is it needed?

Which one of the following forms of productivity has units of output per dollar input?
Capital
Energy
Labor
Machine

Overall broad picture of the organization is depicted by its _______ that provides detailed
and broader scope.
Operations strategy
Organizational strategy
Marketing strategy
Manufacturing units
PG#14
Organizational strategy is
An over all big picture for the whole organization.
Longer in time horizon
Less detailed and broader in scope.

Operational strategies mostly function on two dimensions that are:
Quality management and Service/Manufacturing Strategy
Quality and Operation Management
Service/Manufacturing Strategy and Functional Management
Operation and Functional Management
PG#15
Operational strategies mostly function on two dimensions of quality management and
service/manufacturing strategy.
Which one of the following is the goal of work sampling?
Individual human motions that are used in a job task
Specifying the content and methods to perform a job

Which of the following is NOT usually considered a general characteristic of a service?
Degree of customer contact is high

Production and sales cannot easily be separated functionally
Many services involve both tangible and intangible outputs
Production and consumption can always be separated

_____ allows the managers to anticipate the future so that they can plan accordingly.
Planning
Controlling
Forecasting
Organizing
PG#31
Forecasting allows the manager to anticipate the future so then can plan accordingly.
Which one of the following management functions is based on forecasting?
Planning
Organizing
Leading
Controlling
Forecasting: Management function begins with forecasting. It is the scientific
process of looking forward which is based on past performance, current analysis
and future trends. Planning is based on forecasting.
To make operations strategy effective it should be:
Independent of the organization’s strategy

Consistent with the organization’s strategy (mid)
Developed by a first line manager
Independent of time dimension

Which one of the following is an example of a long range plan?
Machine loading
Backorders
Facilities layout
Work schedule
PG#133
Which of the following factors are important for choosing a strategy for aggregate
planning?
Cost and company policy

Cost and layout decision
Company policy and layout decision
Company policy and capacity options

Pg# 135
The organization needs to consider two factors before choosing a
strategy
1. Costs
2. Company/Corporate Policy
TQM is being criticized on the basis of factors which show:
Weak implementation of TQM practices or strong management perspective
Strong implementation of TQM practices or weak management perspective
Weak implementation of TQM practices or weak management perspective
Strong implementation of TQM practices or strong management perspective
PG#11
TQM Philosophy is often criticized for reasons which show weak implementation or poor
management perspective.
The type of processing structure that is used for producing discrete products at higher
volume is:
Continuous Flow
Assembly Line
Batch
Job Shop
Which of the following time fences in a Master Production Schedule (MPS) allows many
variations in products with multiple changes?
Fixed time fence
Moderately firm time fence
Frozen time fence
Flexible time fence
Types of Time Fences
 Frozen
– No schedule changes allowed within this window.
 Moderately Firm
– Specific changes allowed within product groups as long as parts are
available.
 Flexible
– Significant variation allowed as long as overall capacity requirements
remain at the same levels.

Which of the following takes information from the Master Production Schedule to
evaluate its feasibility?
Aggregate plan
Material requirements plan
Rough-cut capacity plan
Capacity requirements plan
Pg#137
Rough-cut capacity planning: Approximate balancing of capacity and
demand to test the feasibility of a master schedule.
The productivity measure output/ (labor + machine) will be named as:
Partial measure
Multifactor measure
Total measure
None of the above
PG#19
Following are all examples of distinctive competencies EXCEPT;
Price
Quality
Planning
Flexibility
PG#14
Maintaining quality is the responsibility of ______ in the organization.
Quality Control Department
Top Management
Operations Department
Everyone
PG#112
Quality Control Department cannot be held responsible for Quality alone. Quality is the
responsibility of each and every individual working for the organization.
ABC Company practices Six Sigma approach in its manufacturing. The company might
have implemented this approach in how many stages?
Ten
Seven
Five
Eleven
PG#115
The forecasting model that is based upon estimates of salesperson's expected sales is
likely to be called ________.
Delphi method
Sales force combination
Consumer market survey
Panel of executive opinion
Q#5
Materials, land, energy and human and capital resources are the examples of:
Inputs
Transformation
Outputs
Productivity
PG#2
Inputs include materials, inventory, services, land, and energy, human and capital
resources.

Which of the following is NOT a characteristic of product layouts?
High material handling costs (mid)

Sequential arrangement of machines
Standardized output
Continuous production system

Which of the following is NOT an emerging trend in the workplace?
Increasing workplace diversity
Decreasing work schedule flexibility (mid)
Increasing number of part time jobs
Increasing use of temporary labor

Strategy design process in initiated by:
Corporate strategy
Needs of the customer
Operations Strategy
All of the above
PG#14
The forecasting time horizon that would typically be easiest to predict would
be:
Medium-range
Long-range
Short-range
Intermediate range
/2288740/index.html
Q#1
A product ‘A’ is specified to work well up to 30 degree Celsius temperature and 30%
humidity. What would these specifications represent?
Reliability factor
Standard conditions
Normal operating conditions
Standard operating procedure

__________ is a set of standards governing documentation of a quality program
ISO 9000
ISO 14000
ISO 9002
ISO 9004
PG#114
ISO 9000: Is a set of international standards on quality management and quality
assurance, critical to international business.

Who introduced the use of statistical control charts to Japanese manufacturers?
Edwards Deming
Joseph Juran
Kaoru Ishikawa
Philip Crosby
Ref:Pg#116:
The PDCA Cycle (shewhart Cycle/Deming Wheel) ( The concept of the PDCA Cycle
was first introduced by Walter Shewhart, the leading statistician, who also developed
statistical process control).It was taken up and promoted very effectively from the 1950s
on by the famous Quality Management authority, W. Edwards Deming, and is
consequently known by many as `the Deming Wheel'. It is a continuous process and
enables the operations manager to check the work at various stages.
http://en.wikipedia.org/wiki/W._Edwards_Deming
Sequence of data points that are measured typically at successive times at regular time
intervals is known as:
Moving average
Time series
Forecasts
Time series data is a sequence of data points typically measured at successive times and
may be spaced at uniform time intervals.
http://www.dbta.com/Articles/Editorial/Trends-and-Applications/Managing-Time-Series-
Data-with-Informix-76454.aspx
In the “Check” stage, team analyzes the data collected during the ____ stage to find out
how closely the results correspond to the specifications of ____ stage.
Do, Plan
Plan, Do
Do, Check
Plan, Check
PG#116
In six sigma process, ________ stage comes after the “Analyze” stage
Control
Improve
Choose
Monitor
PG#115
1. Define
2. Measure
3. Analyze
4. Improve
5. Control

Which of the following is determined by the Lot Tolerance Percent Defective?
The lower limit on the percent of defects that the consumer is willing to accept
The upper limit on the percent of defects that the consumer is willing to accept
The middle limit on the percent of defects that the consumer is willing to accept
The total percent of defects that the consumer is willing to accept
PG#130
Lot Tolerance Percent Defective (LTPD): Upper limit on the percentage of defects a
customer is willing to accept (a property of the consumer)

_______________is the bringing together of engineering design and manufacturing
personnel early in the design phase.
Reverse engineering
Concurrent engineering
Manufacturability
Serviceability
PG#153
Concurrent engineering is the bringing together of engineering design and manufacturing
personnel early in the design phase.

Which one of the following formulae can be used to compute value?
(Quality + Speed – Flexibility) / Cost

(Quality + Speed+ Flexibility) / Cost
(Quality + Speed - Cost) / Flexibility
(Quality + Speed+ Cost) / Flexibility

Most of the organizations adopt a defensive design R&D Strategy in an attempt to
prolong the life of the product by employing new packaging, redesigning it, improving its
reliability. This is __________ phase in product life cycle.
Growth
Maturity
Saturation
Decline
DECLINE: In this phase, most of the organizations adopt a defensive design R&D
Strategy in an attempt to prolong the life of the product by employing new packaging,
redesigning it, improving its reliability
What are the chances of the batch containing defect exceeding LTPD will be accepted is
known as?
Acceptance risk
Consumer risk
Producer risk
None of the above mentioned

 Consumer’s risk: the probability that a lot contained defectives exceeding the
LTPD will be accepted
http://www.google.com.pk/search?hl=en&source=hp&q=chances+of+the+batch+cont
aining+defect+exceeding+LTPD+will+be+accepted+is+known+as+Consumer+risk+
&oq=chances+of+the+batch+containing+defect+exceeding+LTPD+will+be+accepte
d+is+known+as+Consumer+risk+&aq=f&aqi=&aql=f&gs_sm=e&gs_upl=901131l92
0786l0l22l13l2l2l0l0l854l2266l0.2.3.1.6-
1l9&biw=800&bih=456&cad=cbv#sclient=psy&hl=en&source=hp&q=chances+of+t
he+batch+containing+defect+exceeding+LTPD+will+be+accepted+is+known+as+Pr
oducer+risk+&aq=f&aqi=&aql=&oq=&pbx=1&fp=2cb48911598117af&biw=800&b
ih=456
(PPT)

Which of the following ensures that the design meets the performance characteristics that
are specified in the product concept?
Functional design (mid)
Production design
Service design
Product design

Which one of the following is an example of site related factors that affect location
decision?
Transportation
Quality of life
Location of new markets
Location of raw materials
PG#96
Site Related Factors
•Land
•Transportation
•Environmental
•Legal
Which one of the following correctly represents a set of time series forecats?
Averaging, cycle, seasonality, random variations

Trend, seasonality, exponential smoothing
Trend, cycle, seasonality, moving average
Trend, cycle, seasonality, random variations (mid)

Which one of the following is a characteristic of a continuous process?
High lead times
Short process times
The ability to handle high variety
The ability to handle high volumes (mid)

Manufacturability is the ease of fabrication and/or assembly which is important for:
Cost and Productivity

Productivity and Quality
Cost and Quality
Cost, productivity and Quality
PG#51
Manufacturability is the ease of fabrication and/or assembly which is important for:
i. Cost
ii. Productivity
iii. Quality

Mismatch between manager’s expectations of service quality and service quality
specifications comes in gap ________
1
2
3
4
PG#106
Gap 2
specifications

The systematic processing of data to yield information is a part of __________.
Management science
Information sciences
Industrial engineering
Scientific management
http://www.google.com.pk/search?hl=en&source=hp&q=chances+of+the+batch+containi
ng+defect+exceeding+LTPD+will+be+accepted+is+known+as+Consumer+risk+&oq=ch
ances+of+the+batch+containing+defect+exceeding+LTPD+will+be+accepted+is+known
+as+Consumer+risk+&aq=f&aqi=&aql=f&gs_sm=e&gs_upl=901131l920786l0l22l13l2l
2l0l0l854l2266l0.2.3.1.6-
1l9&biw=800&bih=456&cad=cbv#hl=en&q=The+systematic+processing+of+data+to+y
ield+information+is+a+part+of++Information+sciences&um=1&ie=UTF-
8&tbo=u&tbm=bks&source=og&sa=N&tab=wp&fp=a7f45afe84adb93a&biw=800&bih
=456

Which of the following statements corresponds to an order-winning characteristic?
A factor which may be significant in other parts of the organization

A factor which gives an organization a competitive edge (mid)
A factor which serves as a minimum standard for purchase
A factor which increases the profitability of the organization

Which one the following is an assumption of center of gravity method?
The quantity to be shipped is variable

The quantity to be shipped is fixed (mid)
The quantity carries no value
The quantity to be shipped should be extraordinarily high

Which one of the following is an outcome of Maximin criterion?
The best of the worst possible payoff (mid)

The best possible payoff
The best average payoff
The least of the worst regrets

Which of the following functions of an organization consists of all activities directly
related to production of a good or service?
Operations
Marketing
Accounting
Finance
Page#7
The Operations function consists of all activities that are directly related to
production of a good or service
In exponential smoothing model, a denotes:
Smoothing constant
Previous forecast
Forecast error
Actual forecast

Which one of the following is an application of simple exponential smoothing?
Establishing durability
Finding reliability
Scheduling services (mid)
Quality improvement

___________ is a philosophy of continually seeking ways to improve operations
Poke – yoke
Kaizen
Robustness
Quality deployment Continuous improvement, based on Japanese concept called
KAIZEN, is the philosophy of continually seeking ways to improve operations.
http://totalqualitymanagement.wordpress.com/category/management-of-process-quality/

Which ONE of the following statement correctly explains the difference between
operations management (OM) and operations research (OR)?
OM relies on mathematical modeling and OR focus on practical scenarios.

OM is more powerful to improve the whole system OR relies on mathematical modeling.
OM is relies on practical scenarios and Or relies on Mathematical modeling.
OM relies on mathematical modeling and OR is considered to be one of the critical tools
of mangers.
PG#1
OR relies on mathematical modeling and OM relies on practical scenarios/industrial
cases.
The relationship between quality and probability of acceptance is:
Linear
Not linear
Directly proportional
Inversely proportional
PG#130
As the lot quality decreases, the probability of acceptance decreases, although the
relationship is not linear.

In which of the following layouts, work stations are arranged according to the general
function they perform without regard to any particular product?
Product
Process
Fixed-position
Storage
In a Process layout, work stations are arranged according to the general function they
perform without regard to any particular product.

___________ is a mean of translating customer requirements into the appropriate
technical requirements for each stage of service development
Quality function development

Robustness
Poka-Yoke
Quality function deployment
http://books.google.com.pk/books?id=dcLkiXWg2gcC&pg=PA1&dq=Quality+function+
deployment+++translating+customer+requirements+into+the+appropriate+technical+req
uirements+for+each+stage+of&hl=en&ei=pbkZTtUxksPxA96OoTI&sa=X&oi=book_res
ult&ct=result&resnum=1&ved=0CCgQ6AEwAA#v=onepage&q=Quality%20function%
20deployment%20%20%20translating%20customer%20requirements%20into%20the%2
0appropriate%20technical%20requirements%20for%20each%20stage%20of&f=false

Suppose an operations manager is having a pessimistic approach of decision making
under uncertain conditions. What approach he will follow for decision making?
Maximin
Maximax
Laplace
Non of the above
PG#26
Often the managers and employees have _________ centered appraoch towards their
business
Process
Product / service
Customer
Management
PG#106
Managers and employees have a very internal process-oriented view of their business, it
is tough to break this view and to see things the way the customer does

An organization has described its distinctive characteristics. So, what is the next step in
formulating the strategy?
Productivity Measures
Environmental scanning
Selecting the market segment
Competitor’s distinctiveness
Ref:Pg#15
Service Organizations in Pakistan function with a very detailed and elaborative
Operations Strategy. It is important to identify the Strategy Design Process and able to
recognize the concepts associated with Strategy Formulation. Service Organizations are
no exceptions and work diligently to identify, nurture and protect their
distinctive competencies. Service Organizations are busy carrying out detailed
environmental scanning and also periodically carryout SWOT Analysis.

Which of the following refers to changing the job role of one worker with another?
Job rotation (mid)

Job enlargement
Job enrichment
Job design

The frequency of capacity choice decisions is influenced by all of the following factors
EXCEPT:
Stability of demand
Technological changes
Competitive forces
Cost factor

Forecasts help managers by reducing the degree of:
Accuracy
Precision
Uncertainty
Reliability
http://books.google.com.pk/books?id=FLz8z8fI-
OwC&pg=PA41&dq=Forecasts+help+managers+by+reducing+the+degree+of+Uncertai
nty&hl=en&ei=3-QZTs7RCs7u-
gbVm9zXBw&sa=X&oi=book_result&ct=result&resnum=8&ved=0CE0Q6AEwBw#v=
onepage&q=Forecasting%20aim%20at%20reducing%20the%20area%20of%20uncertain
ty&f=false

What would be the required cycle time for a process that operates 9 hours daily with a
desired output of 300 units per day?
0.03 minutes
1.8 minutes (mid)
2700 minutes
291 minutes

All of the following are examples of Qualitative forecasting except:
Judgmental
Delphi Method
Consumer Survey
Naïve Forecasting
Naive forecasting is Quantitative forecasting

Which one of the following is TRUE about work sampling?
It describes individual human motions that are used in a job task
It involves determining the length of time it will take to undertake a particular task
It involves determining the amount of time a worker spends on various activities
It providing standard times for micro motions such as reach, move and release

Units of output per shift is:
Energy Productivity
Machine Productivity
Labor Productivity
Capital Productivity

Who emphasized quality in terms of inspection and gauging?
G.S. Radford
W. Shewhart
F.W. Taylor
W.E. Demig
Ref: Pg#101
Frederick Winslow Taylor the father of scientific management brought back the concept
of quality by incorporating product inspection as well as focusing on the importance of
manufacturing management.
If a firm subcontracts 600 units of a product ‘A’, with the subcontracting cost of Rs. 6 per
unit. What would be the total subcontracting cost?
Rs. 100
Rs. 594
Rs. 3600
Rs. 606
Subcontract: Subcontract Cost per Unit X Subcontract Quantity
6*600=3600
Management of ABC service providing organization wants to improve the gap between
manager’s expectations of service quality and its specifications. For removing this
difference; what the managers are supposed to do first?
Quality of service should be determined
Customer’s perception of service should be determined
Customer’s needs and wants should be determined
Marketability of service should be determined
specifications
To implement a system to improve this gap, management must first understand exactly
what the customer wants.
Identify the time span covered by aggregate planning.
3-7 months
2-10 months
2-12 months
4-8 months
Pg#133
Aggregate planning: Intermediate-range capacity planning, usually covering 2 to 12
months.
Which one of the following is the goal of method analysis?
Dividing and analyzing a job (mid)
Check individual human motions used to perform an operation

Which method of forecasting is the most widely used?
Regression analysis
Adaptive forecasting
Exponential smoothing (mid)

Which chart is used for controlling the proportion of defective products / service
generated by the process?
p-chart
c-chart
R-chart
X- chart
PG#124
p-Chart - Control chart used to monitor the proportion of defectives in a process
ISO 14000 is a series of how many standards?
Three
Five
Seven
Ten
http://books.google.com.pk/books?id=oMjLPc6LwbwC&pg=PA236&dq=ISO+14000+is
+a+series+of+five+standards+that+cover+a+number+of+areas.&hl=en&ei=Ce4ZTvSJGI
TG-
QbTlsHYBw&sa=X&oi=book_result&ct=result&resnum=1&ved=0CCsQ6AEwAA#v=o
nepage&q=ISO%2014000%20is%20a%20series%20of%20five%20standards%20that%2
0cover%20a%20number%20of%20areas.&f=false

Total Quality Management stresses on all of the following principles except:
Customer satisfaction
Employee involvement
Continuous improvement in quality
Quality as competitive advantage
PG#111
Which one of the following strategies specifies how the firm will employ its production
capabilities to support its corporate strategy?
Tactical
Operations
Manufacturing
Production
Operations Management is concerned with the operations strategy, which specifies how
the firm will employ its production capabilities to support its corporate strategy
http://wiki.answers.com/Q/What_would_you_distinguish_operation_management_from_
management_and_organizational_behavior_as_thought_at_your_university

“Business forecasting is only used for predicting demand”. This statement is
Totally right
Totally wrong
Partially right
None of the above
PG#31
Business Forecasting is more than just predicting demand.
Seagate, a disk driver manufacturer advertises that its high performance disk drivers have
a mean time failure of 1.2 million hours. If the disk lived upto that claim, it would come
under which TQM customer driven dimension of quality?
Value
Fitness for use
Conformance to specification
Quality in design
PG#102

Which one of the following statements is NOT correct about cycle time?
It represents daily operating time divided by desired production
It is the maximum allowable time at each work station
It determines the time often items take to roll off in assembly line
It is the time required to complete a product from start to finish(mid)

Which stage comes after the “compare” stage of control process?
Measure
Evaluate
Correct
Monitor
PG#121
The process selection should take into account all of the following EXCEPT:
Capacity planning
Design of work systems
Production forecasts
Selection of technology
PG#77
Process Selection refers to the way an organization chooses to produce its good or
services. It takes into account selection of technology, capacity planning, layout of
facilities, and design of work systems.
Which one of the following is NOT a key external factor in formulating operations
strategy?
Economic conditions
Human resources
Political conditions
Legal environment
PG#15
Which one of the following is used to produce gasoline and petroleum products?
Job Shop
Batch processing
Assembly line
Continuous processing

The pioneers of transforming management to scientific domain are:
Fredrick Taylor
Lillian and Frank Gilbreths
Henry Fayol
Both A & B
PG#1
Frederick Taylor and Gilbreths (Lillian and Frank Gilbreth) are pioneers of transforming
management to scientific domain.

Which one of the following is a productivity measure based on all inputs?
Capital productivity
Multifactor productivity
Partial productivity
Total productivity
PG#19
Total measure is the output/(total inputs)
All of the following are examples of transformation process EXCEPT:
Cutting
Packing
Facilitating (mid)
Labeling
Which of the following favors adopting a “go for it” strategy?
Maximin
Maximax
Minimax regret
Laplace
PG#26
The main constituents of the Quantitative methods of forecasting are?
Sales force composite
Panel of executive opinion
Q#3

Which one of the following forecasts is quick and easy to prepare?
Time series
Delphi
Naïve
Associative
PG#36
Naive Forecasts
·Simple to use
·Virtually no cost
·Quick and easy to prepare
Which of the following statements is TURE about production system?
A user of resources to transform inputs into some desired outputs

Enhancing value added services
Only desired output in the form of products or manufactured goods
Making efficient use of Internet technology
PG#5
Where as production system refers specifically to only desired output in the form of
products or manufactured goods
As the time horizon increases the accuracy of the forecast:
Decreases
Increases
Is not affected with time horizon
None of the above
PG#33
Forecast accuracy decreases as time horizon increases

The forecasting model that attempts to predict the future value based on the past data is
known as:
Delphi Method
Time series Analysis
Associative Models
Naïve Forecasting
PG#35
Time series forecasting models try to predict the future based on past data

Forecasting or prediction for organizations will always be:
Failure
Success
Sometimes failure and sometimes success
Complex

All of the following are steps in forecasting process EXCEPT:
Determine the purpose of the forecast

Establish a time horizon
Assigning weights to the criteria
Monitor the forecast
PG#34
In forecasting, planning the use of system relates to the ______ plans.
Long term
Short term
Both long and short term
None of the above
http://books.google.com.pk/books?id=Q5tWH0II0HIC&pg=PT32&dq=In+forecasting,+p
lanning+the+use+of+system+related+to+the+long+term+plans&hl=en&ei=mfoZTtuLJM
eq-
gbQrpTYBw&sa=X&oi=book_result&ct=result&resnum=10&ved=0CFsQ6AEwCQ#v=
onepage&q=Forecasts%20have%20two%20primary%20uses%3A%20to%20help%20ma
nagers%20plan%20the%20system%20and%20also%20to%20help%20them%20plan%20
the%20use%20of%20the%20system.%20Planning%20the%20system%20itself%20is%2
0long-range%20planning%3A&f=false

What are the ways to promote growth of any organization in terms of its output?
Bring additional inputs into production

Increase productivity
Both A & B
Non of the above
There are essentially two ways to promote growth in output:
 bring additional inputs into production; or

 increase productivity.
http://en.wikipedia.org/wiki/Productivity

Which of the following is the main source of a poor decision making by the managers?
Failure to check their facts

Failure to plan for unexpected events
Failure to connect the problem to the overall strategy
All of the above
http://zengerfolkman.wordpress.com/page/4/

The concept of Agile organization refers to:
Flexibility
Quality
Quick Response
Profitability
Quick response aka Also known as Agility and an organization on this basis is often
known as Agile Organization)

_____ means that the relevant parameters such as cost, capacity and demand have known
values.
Risk
Certainty
Uncertainty
None of above
PG#25
Certainty: Means that the relevant parameter such as costs, capacity and demand have
known values.

Productivity ratios are used for planning workforce requirements, scheduling equipments
and _________.
Satisfying customers
Financial analysis
Management decisions
None of the above
PG#19 ·Productivity ratios are used for
Planning workforce requirements
Scheduling equipment
financial analysis
A term strategy is referred to as
The goal that is to be achieved

A functional area of the firm
An action plan to achieve a mission
The purpose for which an organization is established
The business's strategy refers to the coordinated plan of action
http://en.wikipedia.org/wiki/Management
Strategies – are the roadmaps (plans) for reaching the goals
 Action plan to achieve mission
 Shows how mission will be achieved
 Provide focus for decision making

Which one of the following is used to generate consensus forecast?
Delphi method
Time series method
Associative model
Pg#35
Delphi method: Managers and staff complete a series of questionnaires, each developed
from the previous one, to achieve a consensus forecast.

Increases in productivity are difficult to achieve if one of the following situation occurs
The task is more intellectual and personal

The task is more quantitative and repetitive
The task is more physical and tangible
The task is more good-producing and standardized

Forecasting accuracy has_______ relation with time horizon.
Inverse
Linear
Direct
Parallel
PG#33 Forecast accuracy decreases as time horizon increases
Characteristics like taste, feel, expertise, image or reputation relates to -----------.
Subjective inputs
Objective inputs
None of the given options
REF qualitative Definition
Associated with the subjective quality of a thing or phenomenon, such as feel, taste,
expertise, image, leadership, reputation.
http://www.businessdictionary.com/definition/qualitative.html

The industrial revolution came into;
1770
1920
1911
1815
Industrial Revolution: 1770s to 1830s
http://www.theglasgowstory.com/storyc.php

Which one of the following is NOT a business application of forecasting?
Budgeting
Capacity planning
Inventory management
Quality control
Page#31 Forecasting in business forms the basis for budgeting and planning for capacity,
sales, production, inventory, manpower, purchasing and more.

Within the operations function, which one of the following is a long-term management
decision?
Control decision
Non-operational decision
Strategic decision
Tactical decision

Group Consensus relates to which of the following judgmental forecasting technique?
Sales force
Consumer surveys
Delphi method
Executive opinions
PG#35
Those significant characteristics that service customers perceive as minimum standards of
acceptability to be considered as a potential purchase is called:
Order Winners
Order Qualifiers
Order Takers
None of the above
Pg#15
Order qualifiers are those significant characteristics that service customers perceive as
minimum standards of acceptability to be considered as a potential purchase
The method that uses explanatory variables to predict the future is known as:
Delphi method
Naïve forecast
Associative model
Judgmental forecast
(Handout page 35) Associative models - uses explanatory variables to predict the future
for example demand for a small car may be dependant upon increase in price of petrol or
CNG
The ratio of the real value of output to the combined input of labor and capital is called:
Labor Productivity
Capital Productivity
Energy Productivity
Multifactor Productivity
http://www.pc.gov.au/research/productivity/primer/measures
Multifactor productivity is the ratio of (the real value of ) output to the combined input of
labour and capital.

For which of the following approaches, the forecast of any period equals the previous
period’s forecast?
Delphi method
Naïve forecast
Associative model
Judgmental forecast
http://ids355.wikispaces.com/Ch.+3+Forecasting
Which of the following includes the quantitative methods of forecasting?
Sales force composite

Jury of executive opinion
http://cwx.prenhall.com/bookbind/pubbooks/heizer2/chapter4/multiple1/deluxe-
content.html

Flexible operations comes under the example of:
Strategy
Tactics
Mission
Goals
Page#13
Productivity refers to the ratio of output to input, in your views what are the measures by
which productivity can be increased?
Inputs increase while outputs remain the same

Outputs decrease while inputs remain the same
Inputs and outputs increase proportionately
Inputs decrease while outputs remain the same
http://wps.prenhall.com/bp_heizer_opsmgmt_9/77/19791/5066511.cw/content/index.
html

Planning workforce requirements, scheduling of the equipment and financial analysis are
the major uses of__________.
Productivity ratios
Productivity Growth
Multifactor productivity
Operations strategy
PG#19
Productivity ratios are used for
Financial analysis

Four important pillars capital, quality, ________ and technology. are responsible for
positively as well as negatively affecting on the Productivity of the organization.
Customers
Process
System
Management
PG#20
Productivity stands tall on four important pillars of Capital, Quality, Management and
Technology. These pillars are also responsible for positively as well as negatively
affecting the Productivity of the Organization.
“What business are we in?” This statement will come under:
Mission Statement
Goals
Tactics
Strategies
PG#12 Mission Statement answers the question “What business are we in?”

Which one of the following is NOT used for decision making under uncertainty?
Maximax
Mmaximin
Mminimax regret
EMV criterion

How organizations assure that the designed strategy is giving the required output or
results?
Increase in demand of the product

By measuring the productivity
Environmental scanning
Raw materials are effectively used
(Video lec time 34.07)

Which of the following forecasting technique is used when introducing new products,
services, new features and new packaging?
Associative model
Focus group
Judgmental forecast
Pg#35 ·
When introducing new products, services, new features, new packaging, judgmental
forecasts are used in preference over quantitative techniques.
The subjective inputs obtained from sources such as consumer surveys, sales staff,
managers and executives are the classification of ______ forecast.
Judgmental
Time series
Associate models
Naïve
Pg#35 Judgmental - uses subjective inputs meaning that a judgmental forecast rely on
analysis of subjective inputs obtained from various sources, such as consumer surveys,
the sales staff, managers and executives, and panels of experts.

Which of the following is not an attribute to classify services?
Tangibility
Perishability
Simultaneity
Degree of Customer Contact
Which one of the following is an implication of laplace approach of decision making?
The best of the worst possible payoff

The best possible payoff
The best average payoff
The least of the worst regrets

Organizational strategies relate to which of the following sets of factors?
Survival, profitability, growth rate and market share (mid)

Profitability, survival, lead times and target market
Quality, operating resources, growth rate and market share
Scheduling, profitability, lead times and survival

Which of the following statement is NOT correct with respect to models in operations
management?
Models are easy to use, less expensive
Models have specific objectives
Models don’t have the standardized format
Models enables “what if” questions
PG#4

Productivity ratios are used in;
Planning work force requirements
Scheduling equipments
Financial analysis
All of the above
Productivity ratios are used for
Financial analysis

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MGT613 Quiz #4 without repeated questions

Question # 2 of 15 ( Start time: 01:14:59 AM ) Total Marks: 1

Question # 3 of 15 ( Start time: 01:15:50 AM ) Total Marks: 1

Question # 4 of 15 ( Start time: 01:16:57 AM ) Total Marks: 1

Question # 5 of 15 ( Start time: 01:18:14 AM ) Total Marks: 1

Question # 6 of 15 ( Start time: 01:19:35 AM ) Total Marks: 1

Question # 7 of 15 ( Start time: 01:21:02 AM ) Total Marks: 1

Commercial Board of Revenue

Accounting, personnel, operations

Question # 10 of 15 ( Start time: 01:22:54 AM ) Total Marks: 1

Question # 12 of 15 ( Start time: 01:24:37 AM ) Total Marks: 1

Question # 13 of 15 ( Start time: 01:25:56 AM ) Total Marks: 1

Adding to the existing geographical barriers for recruiting

Question # 15 of 15 ( Start time: 01:27:39 AM ) Total Marks: 1

Question # 1 of 15 ( Start time: 01:45:32 AM ) Total Marks: 1

Before manufacturing high volume products

Before purchasing raw material

Fixed Position layout

Question # 3 of 15 ( Start time: 01:48:10 AM ) Total Marks: 1

Question # 4 of 15 ( Start time: 01:49:34 AM ) Total Marks: 1

Cost and corporate profits (mid)

Question # 5 of 15 ( Start time: 01:51:04 AM ) Total Marks: 1

Fixed position layout

Question # 6 of 15 ( Start time: 01:52:13 AM ) Total Marks: 1

Question # 8 of 15 ( Start time: 01:53:42 AM ) Total Marks: 1

Question # 9 of 15 ( Start time: 01:54:09 AM ) Total Marks: 1

Question # 10 of 15 ( Start time: 01:55:06 AM ) Total Marks: 1

Question # 11 of 15 ( Start time: 01:56:22 AM ) Total Marks: 1

Question # 12 of 15 ( Start time: 01:57:53 AM ) Total Marks: 1

To test the robustness of a design (mid)

Question # 14 of 15 ( Start time: 01:59:49 AM ) Total Marks: 1

Size of the initial sample

Question # 15 of 15 ( Start time: 02:01:17 AM ) Total Marks: 1

Question # 1 of 15 ( Start time: 03:28:07 AM ) Total Marks: 1

Multifactor (mid paper)

Randomness (mid paper)

Question # 3 of 15 ( Start time: 03:29:16 AM ) Total Marks: 1

Manufacturing organization are more specialized then service organizations

Question # 5 of 15 ( Start time: 03:30:59 AM ) Total Marks: 1

Question # 6 of 15 ( Start time: 03:32:15 AM ) Total Marks: 1

 Calculate the size of the workforce needed

 Calculate period-to-period inventory levels, shortages, expected hiring & firings,

Question # 8 of 15 ( Start time: 03:33:59 AM ) Total Marks: 1

Inputs increase while outputs remain the same

Question # 9 of 15 ( Start time: 03:34:40 AM ) Total Marks: 1

Question # 10 of 15 ( Start time: 03:35:54 AM ) Total Marks: 1

Material Production Schedule

Question # 13 of 15 ( Start time: 03:38:12 AM ) Total Marks: 1

Required time to derive the forecast equation

Question # 1 of 15 ( Start time: 03:55:38 AM ) Total Marks: 1

Fixed position, process, cell, product

Question # 2 of 15 ( Start time: 03:56:09 AM ) Total Marks: 1

Choose a forecasting technique.

Question # 4 of 15 ( Start time: 03:56:43 AM ) Total Marks: 1

Prepared by middle managers

Question # 6 of 15 ( Start time: 03:57:25 AM ) Total Marks: 1

Question # 8 of 15 ( Start time: 03:58:32 AM ) Total Marks: 1

A variety of processing requirements

Design capacity (mid )

Question # 12 of 15 ( Start time: 04:02:07 AM ) Total Marks: 1

Question # 2 of 15 ( Start time: 04:28:34 AM ) Total Marks: 1

Question # 3 of 15 ( Start time: 04:29:51 AM ) Total Marks: 1

Quality function development