Shashank

Kharkwal
Contact: +91-8744842626
E-Mail: shashank.kharkwal@gmail.com
|Product Management| Product Development|

Industry Preference: IT, Telecom/ISP/Consumer Electronics

Profile Summary

• A result-oriented professional offering over 7.5 years of a successful career with diverse roles distinguished
by commended performance in:
Product Management Product Development Quality Management
Vendor/Supplier Management Process Improvement Product Testing
Technical Support Client Relationship Team Management
• Successfully sourced factories for product development
• Resourced courier and logistic partner
• Helped in Network setting and basic queries of our team
• Gained experience in working with start-up from scratch
• Successfully communicated with internal/external clients to determine specific requirements and expectations; managed
client expectations as an indicator of quality
• Incisive acumen in implementing product with complete accountability of documentation and execution of varying sizes
of customizations, implementation of standard processes and maintenance & up-grading existing product
• Resourceful in establishing & nurturing strong rapport with key clients / stakeholders and developing suitable products
for them as per their requirements



• Successfully completed Product Development Life Cycle with-in the give timeframe
• Successfully sourced factory for various products
• Sourced successfully courier and forwarding partner in my current role
• Being as a part of Exmart team, developed and implemented various processes
• Successfully controlled runtime issues for FOTA and Software requirement in Android
• Visited China to control production time issues and quality check
• Assigned to test APK and CRM backend for new process
• Prepared Software customization sheets as per market requirement
• Validated prototype assembly unit as per Datawind Standards at VMC Systems, Hyderabad
• Installed testing line as per requirement (In contract manufacturer end)
• Conducted a training session to technical support team which is located on Cochin and Mumbai
• Provided a support to distributors PAN India
• Visited Kathmandu, Nepal to resolve technical issues of our client and rectified their issues successfully
• Installed Maestros Thermal Printer in tablet
• Installed Hungama App and their utility in tablet
• Finished testing at BSNL, Bangalore for data bundling and solve their queries related with tablet

Organizational Experience

Since Aug’17 with C-EXMART TECHNOLOGY (P) LTD. as Assistant Product Manager
Project: Exmart
Period: Aug’17-Till Date
Role: Assistant Product Manager

Key Result Areas:
• Coordinating and developing products with manufacturing units
• Performing pre-launch testing as per market requirement
• Key person for e-commerce APK & platform set-up
• Assign to finalize vendors and supplier for new verticals
• Providing:
o Prelaunch testing and fix them with the help of R&D team
o Escalation query support to service department, related with newly launched product
o APK and CRM backend panel testing for new assignment
• Preparing software customization sheet as per market requirement
• Verifying product material before manufacturing
• Working with supplier, software developer to close all the issues before production
• Testing & integrating of sales tracking on all new products
 • Handling team and key person for product development and delivery process
• Assigned to handle custom clearance process and their required information
• Synchronizing with factory and sales team for documentation as per market
• Managing/finding vendors for our new verticals
• Handling e-commerce platform along with our China as well as India team.
• Providing technical documentation for government approvals
• Managing final firmware approval, performing process check for mass production
• Supporting administrative team as per their requirement.
• To Provide all the service and product report to our team

Since Mar’17 with Tiptel Informatics Pvt. Ltd. as Assistant Product Manager
Project: Tiptel
Period: Mar’17-Till Aug’17
Role: Assistant Product Manager
Key Result Areas:
• Development of products with manufacturing units
• Performed pre-launch testing as per market requirement
• Involved in Network setup of in the office premises.
• Provided:
o Product related issues reported on newly launch products to vendor for solution & close issues within TAT
o Escalation query support to service department
• Preparing software customization sheet as per market requirement
• Verifying product material before manufacturing
• Controlling production (run time) issues on Feature Phones
• Worked with supplier, software developer to close all the issues before production
• Testing & integrating of sales tracking and VAP application on all new products
• Providing technical documentation for distributor and government approvals
• Visiting and analysation of manufacturing unit’s pre-production
• Managed final firmware approval; performing quality check during mass production

Since Dec’14 with Global Distribution FZE, Dubai, UAE as Product & Quality Engineer
Project: i.onik
Period: Dec’14-Till Jan’17
Role: Product & Quality Engineer
Key Result Areas:
• Coordinated and developed products with manufacturing units
• Performed pre-launch testing for Software and OTA as per market requirement
• Providing:
o Product related issues reported on newly launch products to vendor for solution & close issues within TAT
o Escalation query support to service department
o Provided support on Network and Firewall related query.
• Prepared software customization sheet as per market requirement
• Verification of product material before manufacturing
• Controlled production (run time) issues on Android and Windows Tablet, Smartphones, Feature Phones & PC Stick
• Worked with supplier, software developer to close all the issues before production
• Provided technical documentation for distributor and government approvals
• Managed final firmware approval; performing quality check during mass production

Since Nov’13-Nov’14 with Basic Comtech Pvt. Ltd., New Delhi as Testing Engineer
Project: Vidyut
Period: Nov’13-Nov’14
Role: Testing Engineer

Key Result Areas:
• Presented product demo in front of various authority
• Provided:
o Product issues report of newly launch products to vendor for solution
o Final firmware approval; provided escalation query support to service department
o Software testing and debugging of android devices
• Implemented new research on tablet; tested on PCBA level with the help of R&D team

Since Feb’12-Nov’13 with Datawind Innovations Pvt. Ltd., New Delhi
Project: Ubislate & Pocketsurfer
Period: Feb’13-Nov’13
Role: Testing Engineer

 Key Result Areas:
• Completed product development of new tablets and smartphone
• Collaborated with business and R&D teams to implement required changes as per client requirement
• Provided:
o Technical training to MSP & distributor; provided technical training in various part of India and Nepal
o Technical documentation for tender and government approvals
• Provided software testing and debugging of android devices
• Debugged main board of tablets with the help of supplier and R&D team
• Provided functional testing of products; presented product demo in front of distributor & various authority

• Implemented new research on tablet; tested on PCBA level with the help of R&D team
• Attended multiple seminars and technical events for product demo and sales.
• Worked with:
o Maestros and Smidr team to install their utility
o SAP and Hungama team as per their utility

Academic Details

• B.Tech. (Electronics & Communication) from Gautam Budha Technical University, Lucknow in 2011

Technical Skills

Tools: MTK Droid Tools, Dragon Face, Phoenix Suit Tool, SP Flash Tool, Multi Update Tool, Download Tool,
SN Writer, R K Batch Tool, AI
OS: Android, Windows & MTK Proprietor
Language: Basics of C, Basics of Verilog HDL
Software: MS Office

Personal Details

Languages Known: English and Hindi
Hobbies: Listening to music, reading books, travelling.
Communication Address: 202, Plot No.1059,
Niti Khand-I, Indirapuram
Ghaziabad, U.P. India