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Kabul University
Kabul, Afghanistan
June, 2019
Final Year Project Proposal
1. Investigators
(FAN)
Farkhunda Wali Asma Momand Nazila Kakar
Fourth year Student in Computer Fourth year Student in Computer Fourth year Student in Computer
Science, Software Engineering Science, Software Engineering Science, Software Engineering
department, Kabul University department, Kabul University department, Kabul University
Email:Farkhunda.zaher@gmail.com Email: asma.momand2016@gmail.com Email: Nazila.kakar@gmail.com
2. Title of Project
Customer Relationship Management System (CRM)
3. Mentor
Assistant Professor Ramazan Ali Bahrami in department of Software Engineering,
Computer Science, Kabul University.
Email: bahram.ramazanali@gmail.com
Contact: 0791965968
4. Introduction:
A CRM system helps businesses keep customer contact details up to date,
track every customer interaction, and manage customer accounts. It is
designed to help businesses improve customer relationships and also
Customer Lifetime Value (CLV). This is vital because of the vast amount of
such data businesses generate daily.
The issue of customer data raises a challenge which CRM systems exist to
address. Every time someone picks up the phone and talks to a customer,
goes out to meet a new sales prospect, or follows up a promising lead, they
learn something new and potentially valuable. Traditionally, all this data went
into analogue or unconnected media such as notebooks or laptops, or
even just stayed in people’s heads.
With no CRM...
These methods make it all too easy for details to get lost or forgotten, or for a
meeting or phone conversation not to be followed up on as promised.
Choosing which leads or prospects to focus on can be a matter of guesswork
rather than a rigorous exercise based on fact. Worse still, if an individual
holding access to key customer information were to leave, then all their
knowledge could walk out of the door with them.
As well as presenting new products, email sent, meeting held and daily, weekly and
monthly deliveries, informing about an event, storing big contracts information, adds,
CRM systems can also be used to add notes, schedule follow-ups and organise the
next steps that need to be taken. This ensures that opportunities to close deals or grow
customer accounts won’t be missed. Using our system will help Taza to keep their
important customer in their hands and they won’t be compelled to find new and useful
customers.
7. Target Groups
Taza dairy company.
All customers of Taza Company.
8. Strategies
Analysis
Design
Development
Implementation
9. Approach
Scrum is the method of software development we are using to build our
system where the system is designed, implemented and tested until the
product is finished as our clients demanded. It involves both development and
maintenance. Our system is defined as finished when it satisfies all of its
requirements. When working with a scrum methodology, start with what is known
and then track the progress, changing your actions as needed.
g7. Information to be Derived/Deliverables X
To develop a tool that automates the card issuance of a bank. The project will aim for
end-to-end security, to avoid duplication of data and ease the approval or rejection of
data.
Q2. If any customer forgets his/her password, what he/she must does?
Answer: if a customer forgets her/his password, he /she only needs to click on the
report a problem option in the system and write her/his problem to the admin and after
reading the problem admin will reset her/his password.
Q3. Why your system is effective and efficient for Taza dairy company?
Answer: Customer Relationship Management system (CRM) is a business
strategy that attempts to grow the vendor-customer value by providing better
services. Our system will do the same for the Taza dairy company. CRM systems
collect data from customers and facilitate a fast response to the needs of the
customers. This system will help Taza dairy company to recognize and specified
their important and useful customer. It will also help customers to get inform
about updates of Taza dairy company daily, weekly or monthly.