1. In which scenarios does HomeShop18 issue refunds?

Refunds are issued by HomeShop18 only when :

� The order is cancelled by the customer; or

� The customer returns a product and requests for a refund
Further Returns are not applicable on all the products of the Seller displayed on
HomeShop18.com. Please refer to our Return Policy.

2. What is the amount that is Refunded to me ?

If a customer returns the product and requests for a refund, the amount refunded
would be the Price paid for the product (the shipping charge will not be refunded)

3. How can I track the status of my refund after returning a product ?

Once we have received the returned product, our team will verify the nature of the
defect/damage. After validation, we will send you an acknowledgement via SMS to
your registered mobile number.

To check the updated status of your refund you can call our customer care number at
0120-6189818 (10.00 a.m. to6.00 p.m./ 7 days a week). If you are a registered
customer at www.homeshop18.com, then you can also check the status of your refund
in the 'My Account' section of our site.

4. How can I track the status of my refund after cancelling an order?

If your order is cancelled, then you will get acknowledgement via SMS at your
registered mobile number or via email at your registered email ID.

To check the updated status of your refund, you can call our customer care number
at 0120-6189818 (10.00 a.m. to 6.00 p.m. / 7 days a week). If you are a registered
customer at www.homeshop18.com, then you can also check the status of your refund
in the 'My Account' section of the site.

5. I've still not received the refund in my account even though HomeShop18 customer
care says that they have processed the refund. Why?
If you have received a mail/SMS from us confirming your refund request, then be
rest assured that we have initiated your refund request and are following up with
the financial organization for the same.

Sometimes, financial organizations & banks take longer than the promised time to
process the refund request internally. If this is the case, then kindly follow up
with them for your pending refund after providing them the reference number given
by HomeShop18 customer care.

Alternatively, you can also check the status of your refund online at
www.homeshop18.com in the 'My Account' section.

6. How long will it take to process my refund if I opt for a refund after returning
the product?
We will process your refund after receipt of the product by HomeShop18's Business
Partner / Seller. You will get an e-mail/SMS from HomeShop18 when your return is
accepted and your refund is processed.

7. How and where will I receive my refund amount?

Refunds on HomeShop18 are based on the mode of payment used to place the order
initially. Below are the refund modes initiated by us for various payment options:

a. Credit Card/ Debit Card/ Internet Banking

If Credit card, Debit card or Internet banking was used as the mode of payment
while placing the order, the price paid of the product will be refunded (excluding
the shipping charges) will be credited back to the respective credit/debit
card/internet banking account provided at the time of placing the order. We
initiate refund within a maximum of 4 working days after receipt of the product by
our Business Partner / Seller. However, it may take up to 7-10 working days for the
respective banks to process the refund and reflect in your credit/debit card
statement or internet banking account. Please get in touch with your bank directly
in case of any delays after the confirmation of refund by HomeShop18.

b. Cash on Delivery
If the order was placed using payment option as Cash on Delivery, we will refund
you the price paid of the product (excluding the shipping charges ) through NEFT,
cheque in favour of the "billing name" provided at the time of placing the order or
refund coupon.

c. Loyalty Bonus coupons

If you have used a Homeshop18 Loyalty bonus Coupon for placing an order the refund
provided to you would be of the price of the product excluding the value Loyalty
bonus as well as the shipping charges .
d. Refund Coupon
If you have used a HomeShop18 refund coupon for placing the order, refund would be
provided only in the form of a fresh HomeShop18 refund Coupon of the value
excluding the Shipping charges . The same cannot be redeemed either in cash or
cheque.
8. Can I get a refund for a part of my order?
Yes. You can request refund for a part of your order if the order contains multiple
sub-orders or products e.g. if you have bought a pair of jeans and a shirt as two
separate products then you can get a refund only for one of the products' i.e.
either the jeans or the shirt excluding the shipping charge borne . However, if a
product comprises multiple items as a bundle, the amount of individual items will
not be refunded e.g. if a bowl set comprising 4 bowls is bought by you, you cannot
get refund for a single bowl.

9. I received my refund cheque; however, my name is not as per the records. What
should I do?
You should intimate us about the mistake by getting in touch with us via e-mail at
care@homeshop18.com or over phone at our customer care number 0120-6189818 (10.00
a.m.to 6.00 p.m. / 7 days a week). Alternatively, you can a email us at
care@homeshop18.com Please do mention your order number and mobile number to help
us serve you better.

Within a maximum of 10 working days of our receiving your intimation, we will

dispatch you the fresh cheque in favour of the name requested by you.

10. I wanted to return a product. Will HomeShop18 refund the courier charges?
Yes, absolutely! In case you return the product via courier, we advise you to use a
reputed courier company which allows online consignment tracking. We will reimburse
the courier freight charges @ 10% of your order value (with a minimum of Rs. 100)
or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges,
if applicable, will be paid through a HomeShop18 Gift Coupon/Voucher of the
equivalent value. The courier charges will be reimbursed only after receipt of the
product by our Business Partner / Seller.

11. How do I track the refund of my money once I have sent the product back or it
has been collected from me?
Once we have received the product, our team will verify the nature of the claim
basis which it has been returned. On validation of the claim, we will update you by
sending a SMS to your registered mobile number. You can also call our customer care
number at 0120-6189818 (10.00 a.m.to 6.00 p.m. / 7 days a week) and check the
status of your refund. If you are a registered customer at www.homeshop18.com, you
can also check the status of your refund in 'My Account' section of your account.
12. Are all products on HomeShop18.com eligible for refund?
Yes. All products on HomeShop18.com are eligible for a replacement/refund except
the followingInnerwear, lingerie, vests, briefs, trunks, socks, mittens,
wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives,
flowers, furniture, bullion, precious jewellery, facemasks , remote-controlled toys
and their accessories, and any free/complimentary items received with the main
order.

12. What are the timelines for refund?

Mode of Payment Refund Mode Refund Time, upto
(From the date of cancellation of order/confirmation of receipt of product)
Credit Card Credit Card 4 working days
Net Banking Net Banking 4 working days
Debit Card Debit Card 4 working days
Gift Certificate / E-Voucher Gift Certificate / E-Voucher 10 working days
COD (Cash on Delivery) Demand Draft / Cheque 10 working days
Demand Draft / Cheque Demand Draft / Cheque 10 working days
However, it may take up to 7-10 working days for the respective banks to process
the refund and reflect in your credit/debit card statement or internet banking
account. Please get in touch with your bank directly in case of any delays after
the confirmation of refund by HomeShop18.

14. How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at
care@homeshop18.com or over phone at our customer care number 0120-6189818 (10.00
a,m,to 6.00 p.m. / 7 days a week). Alternatively, you can also send us a email at
care@homeshop18.com. Your order will be cancelled if it has not been shipped by our
Business Partner / Seller and we will refund the order value , as applicable.
Moreover, if the order has been shipped by our Business Partner / Seller but not
yet delivered to you, you may l cancel the order by contacting us as mentioned
above. Your refund will only be processed by us, as applicable, once we receive the
originally ordered product back from our courier / logistics partner.

15. In which scenario will my refund get declined?

Your refund may get declined if the product that is returned by you and received by
our Business Partner / Seller is not as per the process & guidelines given above
and as mentioned in our Return Policy