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The Western on the other hand are known for their efficiency
and productivity. Mixing both East and West therefore could only
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experience to the Casino/Resorts in Macao and point east, EASTERN
HAWAII lends a fresh and vibrant touch that combines the local
Western responsiveness.
be perceived by its guest as being the first and only choice when
complex –spa, golf course, a major hotel with at least 300 rooms
and approval of our guest. All our efforts are directed to this
end.
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EASTERN HAWAII LEISURE COMPANY LIMITED
VISION
MISSION
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4. OPTIMAL RETURNS- We are committed to deliver only optimal
EMPLOYEES BEHAVIOR
area.
even before they ask or request for it. Doing a task where
goals.
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8. DUTIFUL AND RESPONSIBILITIES – Attention to details in
1. All employees will treat any and all guest request with a
spontaneous attitude.
to immediately.
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9. Sanitation methods as provided by health authorities will
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EASTERN HAWAII LEISURE COMPANY LIMITED DUTIES AND
RESPONSIBILITIES
all the needs of the guest are given in accordance with the
provides the standard supplies that are necessary for the room
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ROOM RATES(per day)
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EASTERN HAWAII LEISURE COMPANY LIMITED ORGANIZATIONAL
CHART
BOARD OF DIRECTORS
PRESIDENT
KIM WONG
MANILA PURCHASING
AUDITOR
HRD AND ADMIN GAMING ASST.MANAGER BRIAN AHN
MANAGER OPERATION BENEDICT
JOSEPHINE BONILLA MANAGER- WONG
CRISTINA ZANG
COST ACCOUNTANT
HUMAN RESOURCE
I.T ROOMS DIVISION
ADMIN -LOCAL
PURCHASING
-OVERALL TRAININ -CCTV -FRONT OFFICE -WAREHOUSE
- CHINESE CANTEEN -GUEST SERVICES
-CAFETERIA -HOUSEKEEPING
-CLINIC GAMING -LAUNDRY ACCOUNTANT
SECURITY F AND B DIVISION
-GAMING TRAINING
-VIP SECURITY OPERATION GENERAL CASHIER
-SIGMA SECURITY -SERVICE
-KITCHEN
FLEET MOTORPOOL -STEWARDING
SPA/PARLOR
ENGINEERING
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HOUSEKEEPING ORGANIZATIONAL CHART
ASST. MANAGER
SUPERVISOR
TEAM LEADER
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HOUSEKEEPING DEPARTMENT RULES AND REGULATIONS
book.
All out of stock items, damage, lost during your shift must
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B. Maintain the par stocking level of linen and housekeeping
pulled out.
effectively.
The reception clerk will record the item in the lost and
finder.
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Housekeeping will issue a monthly memorandum to front
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HOUSEKEEPING DUTIES AND RESPONSIBILITIES
officer itself.
company.
with honesty.
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ROOM ATTENDANT DAILY CLEANING TASK
amenities.
Cleaning of rooms;
Casino;
work area.
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Night shift duty is responsible to wash and clean all
designated areas.
Multi-tasking.
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GUIDELINES ON MANDARIN KITCHEN
use immediately.
intended use.
station organization.
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CHINESE RESTAURANT BUFFET SERVICE
ALCOHOLIC BEVERAGE
(SPECIAL)
VR Merlot 750ml-----------------------------------Php450.00
Franzia 750ml-------------------------------------Php680.00
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MANDARIN KITCHEN ORGANIZATIONAL CHART
Supervisor
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Front Office Do's and Don'ts
possible opportunity.
or interrupt.
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FRONT OFFICE ORGANIZATIONAL CHART
Supervisor
Receptionist
Bellman
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LEARNING INSIGHTS
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LEARNING INSIGHT
daily routine has been change into something unusual for me. I
day ahead, and give out the best upon my working hours. I will be
working 400 hours it may take month a half, and within those days
days which made it more essential but I’ve noticed that there are
you’re first time. For many reason, and lot of stuff playing on
and get my point. I reminded myself that I’m not here to be lazy,
industry.
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In the beginning working with people you have just first
Hard inside that you can’t say you want to say you can’t work
and listener to the people I worked with. As the days goes on,
don’t only seek for food you serve but the service you provide.
as you work hard. I was able to learn how to accept small or big
practicum.
a great memory to remember. All the working days, learn that the
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situation or the task that has given to you. Need to learn from
love what we’re doing, it became easier and easier every day.
As a trainee you will never avoid those who are strict and
what they popularly called kill joys. Sometimes you may handle
all the works that I do, to be humble and always eager to learn,
PAMELA
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LEARNING INSIGHT
morning, with our Dean Angelica A. Sinco and Professor Sammy Kaye
to start my work with. The very first person I met aside from
Miss Dona was Mr. Mark William Tecson who was a manager of the
very difficult. I didn’t know what to do this day and I was shy
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friend who advised me not to get shy. He’s right! Nothing is
along with our dress codes and personal appearances. She even
KITCHEN
operation where both raw and cooked food are stored, prepared and
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cooking them up. I also learned how to make a shake through
same time, never have I noticed that I was already gaining a lot
future.
that time despite the fact that I was new to applying what I have
how things are done in this department and luckily, I was able to
breakfast platter. I was very lucky to have been sent out at the
different types of juices and give them out to the customers who
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Lounge. I also washed plates and other equipment in the kitchen.
I was also tasked to wipe all the utensils right after washing
them. And then, I was relieved on duty in Casino 1 and was tasked
to look after the plates and cups coming from the Chinese guests.
because I was in this area the past days. Aside from the typical
chores I was usually tasked, this time, I have dealt with Chinese
tasked to clear and reset the tables, collect the utensils, and
deal with when you are already sweating but still hearing
complaints from customers. This was also the time when I and my
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our assignments before leaving out of work. Before checking out,
buffet area; depending on the section that one was assigned with.
HOUSEKEEPING DEPARTMENT
rooms. We were also asked to map the floors, pull out the
beddings from Total Quality Control villa and move them out to
cleaning, amenity check and the like. Aside from that, I also
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glass doors and windows. My experience in this department was
there. My first day here was very nerve-breaking and I felt very
in/out orders. I was the one asked to take calls from the guests
explaining the amenities and rates at the same time. There were
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It is where all launder able fabrics used in a hotel are taken
EARL
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LEARNING INSIGHT
I knew that I could really learn a lot from this company and the
and how focus they are on their work. They want to make sure that
all the office works are done well and proper. It was really one
there doesn’t want us to call them “MA’AM” or “SIR “but they want
refused because we weren’t used to call them “ATE “or “KUYA”, and
was when they give us advice about working and how to apply. I
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meaningful, from answering calls, serving and many more related
to works. But more than anything else I really realized that the
hours was hard for me at first, because, I wasn’t used to it. But
works, and was able to adjust with the new environment and with
the different people in the office. Could really only give good
views about Eastern Hawaii, they open their arms by accepting OJT
because of the task and work given to me. Some may be easy and
some may be not but one thing is for sure, I listen and I learn.
diverse personalities.
DANMARK
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LEARNING INSIGHT
same too , we learned how to set up and bushed out the assisted
learned a lot of my first day, Auntie Tina one of the staff who
mango sago I’m comfortable with her because she is friendly kind
and nice she is always at the vegetable room I always go with her
kitchen even all of the staff are there are girls and boys, I
because sir AV teach me All staffs are happy person and very
become happy to. I also learned how to make a fruit salad and how
to serve water from the guest and even taking order, I also
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juice, orange juice and pears juice I also assigned in casino
just like the past day I also learned when the guest are done
When operation is done, we empty the table and clean the area.
Then after that we set-up again the buffet table. Some of the F
During the operations at the dining area, I’m the one who is
empty shaping dish. I’m happy because I know how to bash-out and
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HOUSEKEEPING
Sun Villa and sea cost, sea breeze, staff house and staff house 2
Office, Chinese lunch, coffee shop, and public CR. After 5 days,
the VIP rooms by mopping the floor and cleaned their CR. I also
DENMARK
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SWOT ANALYSIS
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EASTERN HAWAII COMPANY LIMITED
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FRONT OFFICE DEPARTMENT
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FOOD AND BEVERAGE DEPARTMENT
Areas Concern Strengths Weaknesses Opportunity Threats
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HOUSEKEEPING DEPARTMENT
OPERATIONAL The employee are cooperative Lack of man power/ employee. Send employee to training Slow response due to lack of
STRUCTURE and responsible in doing their Rushing of work. regards to their work. employee.
duties. Employee position are not
Strictly follow working hours. relevant to educational;
qualification.
Facilities and Resourceful employee despite of Lack of modernized equipment Acquisition of better Lack of modernized
equipment not having enough tools. in cleaning. equipment. equipment slows down the
Crowded office. operation.
Operational Employee are responsible to Lack of employee. Improve employee relation. Employee could not perform
system and their task. Lack of man power/cooperation. Send employee for training desired task due to lack of
procedure Employee are resourceful due to regarding to their work. equipment.
Employee position are not
lack of equipment. relevant to educational
qualification.
Manpower Employee properly finish their Lack of room boy. Send employee for training Presence of “sipsip”
Scheduling task. Employee position are not regarding to their work. system.\
Presence of “bayanihan system”. relevant to educational Lack of employee result to
qualification. slow efficiency of work.
Work atmosphere Rooms are not fully Malfunction of equipment Maintaining good Guest complains.
and interpersonal furnished/well ventilated. present in rooms. communication with co-staff.
relationship Immediate response for the need Employee complains for their
of guest. area/task assigned.
Good communication with co-
staff/cooperative staff.
Use of material Use of cart for room service. Lack of lines and pillow case. Proper use of material is Lack of materials slow result
resources maintained. poor job performance and
result guest complaints.
Sanitation and Cleanliness and orderliness of Use of dirty linens cleaning Provision of sanitary material Unsanitary and dirty
procedure office is maintained. rooms for room make up. for cleaning rooms. comforters result to guest
Employees maintain the complaint and disatistaction.
cleanliness in the
room,stair,hallways and other
areas of establishment.
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CONCLUSION
hotels and leisure companies around the locality. Having our On-
we never expected. And whatever our future brings us, the lessons
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RECOMMENDATION
them the chance to get out in the open in the actual working
tools and equipment’s will develop the students during the actual
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watched within the working environment. Besides, proper gesture
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EVALUATION
FORM
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RESUME
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EARL BRIAN S. LAPEÑA
Flourishing, Gonzaga, Cagayan
Mobile No.09352885673
Email Address: brayant_e@ahoo.com
OBJECTIVES:
To use my skills in the best possible way for
PERSONAL REFERENCES:
Vizcaya
Gender : Male
EDUCATIONAL BACKGROUND:
2014-2018
2009-2013
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Primary: Banganan Elementary School
2003-2009
PERSONAL CHARACTERISTICS
*Hardworking
*Patient
*Loyal
*Customer Service
SKILLS:
*Cooking
*Skirting
*Cocktail Mixing
*Flare tending
SEMINARS ATTENDED
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Personality Upliftment And Professionalism with Career
Guidance
Cagayan State University- Gonzaga Campus
October 12, 2013
CHARACTER REFERENCE:
Applicant
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DEMARK A. NUÑEZ
Ipil, Gonzaga, Cagayan
Mobile No.: 09162978755
Email Address:denmark000006@yahoo.com
OBJECTIVES:
PERSONAL PROFILE:
EDUCATIONAL ATTAINMENT:
TERTIARY:
SECONDARY:
Ipil national High School
Ipil Gonzaga, Cagayan
2009-2013
ELEMENTARY:
Ipil Elementary School
Ipil, Gonzaga, Cagayan
2004-2009
SPECIAL SKILLS:
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CHARACTER REFERENCES:
Denmark Nuñez
Applicant
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DANMARK S. TACTAC
09751740132
tactacdanmark@yahoo.com
EDUCATION
Gonzaga, Cagayan
2017
PERSONAL BACKGROUND
Cooking, Baking
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REFERENCES
Associate Dean
Gonzaga, Cagayan
+639479905309
Instructor I
Gonzaga, Cagayan
+639152983135
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PAMELA A. BUMATAY
Lasam St. Paradise Zone Gonzaga,Cagayan
Mobile Number: +639 972246270
Email :phampritz@yahoo.com
OBJECTIVES
Seeking for a challenging On-the-Job Training where I can enhance
and develop my capabilities, skills and continuously acquire new
learning’s that could make me more competitive in the field of
Hospitality Industry Management.
EDUCATION
ORGANIZATIONS
Chairman, 2015-2017
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PERSONAL BACKGROUND
REFERENCES
PAMELA BUMATAY
Applicant
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