Chapter 1

Introduction

A canteen is a place where they serve to food. At the canteen

we can eat here or drink . At canteen different meal, snacks, and drinks

product are sold. A school utilize a canteen to meet food and Nutritional

needs of its students in order for them to have a energy in to accomplish

the task that they would do for the day. The canteen staff and the

personnel are the people who run the canteen. They are the one who
interacts to the student and ask for their order. They are the one who

serves to our foods. They are so responsible to the facility so that the

student make feel comfortable and satisfied to their surroundings. The

products that are commonly sold in the canteen are junk foods, biscuits,

burgers, pancakes, different kinds of beverages, different kinds of meals.

Food plays a big role in a students in everyday. Without food we don't

have energy to do activities. This is where the students get their energy to

have the ability to work their body and mind and overcome school
activities.

This study mainly focuses on the level of the satisfaction of the Junior and

Senior High School students of New Era University ( Pampanga Branch )

when it comes to the food and services of the school's canteen. We have

chosen to study this topic because as a student we need a place where we

are able to feel comfortable and satisfied during our break times and lunch

times. Therefore, we thought that studying the canteen's food and services

is very relevant and beneficial to whoever may come across our research.
 Statement of the problem

This study is set out to address this following question :

1. What is the satisfaction level Junior and Senior High School in the school

canteen as to the following:

A. Facilities

B. Price

C. Cleanliness of Canteen

2. How canteen staff served as?

3. What approach of the canteen service makes the students makes feel

satisfied?

4. How they are treat us?

Assumption
 This study was undertaken of the assumption that the respondents

have their different levels of satisfaction about the school canteen food and

service.

Scope and Delimitation

This research is attempt to determine the student satisfaction in the terms

of the canteen services provided: such as Foods, Facility, Price of Foods,

and cleanliness of the canteen. Also attempts to describe the traits of the

Canteen Staff to the students. This is also attempts to identify the best

action to be undertaken to improve New Era University ( Pampanga Branch

) canteen services.

The researcher limited this research to the Junior and Senior High School

students of New Era University ( Pampanga Branch ) who were randomly

chosen to answer the researcher's questionnaire.

 Significance of the Research

For The Students

This research would helped to have a detailed analysis of satisfaction of

canteen and services. The results would give ideas and knowledge to their

classmate about the level of satisfaction and they would evaluate own.

For Parents

This research would give the parents knowledge and ideas about their

children's level of satisfaction in the canteen's food and service. And also

they would be aware of how the canteen staff treats their childrens and how

affect to their children when they consume food.

For School Management

This research would helped to the school to get ideas and knowledge about

the satisfaction of the school canteen food and services. The result may

give them ideas to do adjustment and to improve.

Definition of terms
For the better to understand our topic this are the several terms

Canteen - a small store or restaurant ,in a factory or school where food and

meals are sold

Students - a person who is learning at a college or university

Canteen Staff - a canteen or cafeteria in a company, establishment, etc, for

members of staff to eat at.

Product - an article or substance that is manufactured or refined for sale.

Price - the amount of money expected, required, or given in payment for

something.

Facility - a place, amenity, or piece of equipment provided for a particular

purpose.

Service - the action of helping or doing work for someone.

Satisfaction - fulfillment of one's wishes, expectations, or needs, or the

pleasure derived from this.

Meal - any of the regular occasions in a day when a reasonably large

amount of food is eaten, such as breakfast, lunch, or dinner.