Job Description

Designation: Assistant Manager/Deputy Manager/Manager

Location: Hyderabad/ Pune

Job Summary:
Manage daily activities of notices received from the agencies to ensure accurate and timely processed
transactions and effective responses to related inquiries. Develop strong working relationships with US Staff
business partners to enhance overall team effectiveness. Monitor and forecast production volumes and
adjust resources accordingly. Identify and communicate opportunities and risks through analyzing
department performance and processes. Present ideas and challenges to US Leadership Staff and work
with peers to implement solutions. Develop associate talent through continual assessment and coaching.

Key Responsibilities:
 Ensure Team achieves stated objectives (i.e., SLAs, metrics, etc.)
 Provide leadership for trainer and team of Amendment Specialists
 Provide coaching/counseling
 Monitor Associate performance and provide feedback, coaching and counseling as needed
 Interface with US Leadership and Staff
 Provide feedback/recommendations (regarding process, service, etc.) to US Leadership Staff

Knowledge and Skill Requirements:

 5 to 8 years of experience with at least 2 years in a people managers role
 Excellent interpersonal skills required
 Excellent verbal/written communication skills required
 Financial Services experience preferred
 Client service experience is highly desirable
 Excellent organizational skills
 Payroll and/or payroll tax experience desired
 Very good Analytical / Problem solving and decision making skills
 Attention to detail.
 Flexible, adaptable, proactive and self-motivated
 Track of excellent team bonding, positive attitude, self motivated, motivates peers and ready to
learn new things and take up projects proactively and bring it to logical conclusion.