AILYN ZURITA MORALES

964 DM Compound St. Heroes Del 96 Brgy.75 Caloocan City

09777747202
Azmorales1009@gmail.com

OBJECTIVES:

To obtain a position in your respectable company that would best fit my qualifications, and have an opportunity to give my contribution to
the company, share my knowledge and skills to improve myself and developed my sense of responsibility .

WORKING EXPERIENCE:
 Customer Service Representative
AT&T Mobility
SYKES ASIA
April 2018-August 2019
Duties & Responsibilities:

 Using AVAYA system in communication with clients.

 Receive calls in a professional manner while keeping and improving customer relations.
 Resolves customer’s concern and applying good customer services in a timely manner.
 Report and escalate to management as needed.
 Efficient handling of billing /retention and monitoring clients.
 Transitions to sales of new services and on-going promos.

 Customer Service Representative

Endurance Int’l – IPAGE
SPI CRM
September 2017- December 2017
Duties & Responsibilities:

 Using AVAYA system in communication with clients.

 Receive calls in a professional manner while keeping and improving customer relations.
 Resolves customer’s concern and applying good customer services in a timely manner.
 Report and escalate to management as needed.
 Efficient handling of Web Hosting and monitoring clients.
 Updates the client on the availability of new services and on-going promos.

 Customer Service Representative

FLIR
SPI CRM
October 2016 – Sept 2017
Duties & Responsibilities:

 Using AVAYA system in communication with clients.

 Receive calls in a professional manner while keeping and improving customer relations.
 Resolves customer’s concern and applying good customer services in a timely manner.
 Report and escalate to management as needed.

 Project Coordinator
(COMELEC)
IPLUS INTELLIGENT NETWORK INC.
January 2016- May 2016
Duties & Responsibilities:

 Coordinate activities, resources, equipment and information.

 Monitor and track project’s progress and handle any issues that arise.
 Issue all appropriate legal paperwork.
 Report and escalate to management as needed.

 Telemarketer
(Bayan Business- Bayantel Diliman)
SL TEMPS, INC.
October 2012- September 2015
Duties & Responsibilities:

 Marketing internet connection Digital subscriber line (DSL).

 Marketing internet connection Internet Access Services (IAS).
 Updates the client on the availability of new services and on-going promos.
 Telemarketer
(Metrobank Cards-Sales Department)
CALLSTAR SOLUTIONS INC.
January 2012 – May 2012
Duties & Responsibilities:

 Marketing credit cards, personal loan thru phone (AVAYA).

 Using AVAYA system in communication with clients.
 Efficient handling of CARDPAC for searching and monitoring clients.

 Telemarketer
(BPI Cards-Sales Department)
GOLDEN DOVE SOLUTIONS INC.
June 2011– January 2012
Duties & Responsibilities:

 Marketing credit cards, personal loan thru phone

 Efficient handling of CARDPAC for searching and monitoring clients.

 Telemarketer
(UNIONBANKCards- Sales Department)
INNOVATION SOLUTIONS INC.
March 2009- June 2011
Duties & Responsibilities:

 Marketing credit cards, personal loan thru phone

 Efficient handling of CARDPAC for searching and monitoring clients.

 Telemarketer
(CITIBANK and HSBC Cards – Sales Department)
POSITIVE RESPONSE VISIONS INC.
October 2006-MaRCH 2009
Duties & Responsibilities:

 Marketing credit cards, personal loan thru phone

 Efficient handling of CARDPAC for searching and monitoring clients.

CAPABILITIES & SKILLS:

 Highly organized individual. * Has Good Communication Skills.

 With time management Skills. * Fast Learner
 Can work under stress & time pressure. * Pro-active character in and out of work.
 Can do Multitasking * Self-motivated & detailed oriented.
 Computer Literate (MS Office).

EDUCATIONAL BACKGROUND:

Tertiary: Adamson University

San Marcelino, Ermita Manila
Bachelor of Science in Architecture
2000-2003

Secondary: South Eastern College

College Road Taft Avenue Pasay City
1996-2000

Primary: Juan Sumulong Elementary School

M.dela Cruz St. Pasay City
1990-1996

PERSONAL INFORMATION:

Date of Birth: September 06, 1983

Place of Birth: Manila
Citizenship: Filipino
Age: 34
Height: 5’2”
Weight: 75 lbs.
Civil Status: Single
Religion: Roman Catholic
 CHARACTER REFERENCES:

Patrick Paul Gatchalian

Division Head – Bayan Business
Bayan Telecommunications Inc.

Jofrey Marfil
Unit Head – Bayan Business
Bayan Telecommunications Inc.

Atty. Roberto S. Abad | 09123374302

Associate Justice
Supreme Court of the Philippines

Rixon Fauni | 09454023249

Supervisor
SYKES ASIA

I hereby certify that the above-mentioned information is true and correct with the best of my knowledge and faith.

AILYN MORALES
Applicant