Question 1

Question
What are service agents used for when setting up an SAP Cloud for Customer system? Note: There
are 2 correct answers to this question.
Answer

o To create business users

o To assign accounts to business users
o To restore system default settings
o To scope the system

Question 2
Question
What is the difference between a business user and an employee? Note: there are 2 correct
answers to this question.
Answer

o Employees need to be assigned directly to the organizational structure; business users must
not
o Business users can be created using the data migration template; employees cannot.
o Business users can be assigned access rights and business roles; employees cannot.
o Employees can be assigned access rights and business roles; business users cannot.

Question 3
Question
A user reports an incident. The administrator determines that this incident needs to be reviewed by
SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?
Answer

o Respond to the requestor.

o Forward the incident to the provider.
o Confirm the incident.
o Take over the incident.

Question 4
Question
Which of the following items can you configure in the Sales Assistant tool in SAP Cloud for
Customer? Note: There are 3 correct answers to this question.
Answer

o Task
o Visit
o E-mail
o Service request
o Appointment

Question 5
Question
Which of the following steps can you perform when creating a broadcast? Note: There are 3 correct
answers to this question.
Answer
 o Define periodic scheduling.
o Enter broadcast recipients.
o Select a broadcast channel.
o Choose a report source.
o Create a new report view.

Question 6
Question
Which of the following administrative configuration tasks is mandatory when you set up SAP Cloud
for Customer?
Answer

o Set up work distribution.

o Set up territories.
o Set up the organizational structure.
o Set up integration.

Question 7
Question
You experience unexpected behavior in the system. Where in SAP Cloud for Customer can you find
the link to report an incident?
Answer

o Business Configuration work center

o Service control center
o Help center
o Administrator work center

Question 8
Question
Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There
are 3 correct answers to this question.
Answer

o Complete fine-tuning activities.

o Define the organizational structure.
o Create extension fields.
o Set up scoping.
o Assign reports to work center views.

Question 9
Question
To which of the following are hotfixes applied?
Answer

o To test tenants only

o To a set of tenants
o To production tenants only
o To an individual customer tenant only

Question 10
Question
What is the correct sequence of configuration activities for fine tuning sales opportunities?
Answer

o Assign activities -> Sales Phase -> Sales Cycle

o Sales Phase -> Assign activities -> Sales Cycle
o Sales Phase -> Sales Cycle -> Assign activities
o Sales Cycle -> Sales Phase -> Assign activities

Question 11
Question
What can you assign to a territory node? Note: There are 3 correct answers to this question.
Answer

o Contacts
o Accounts
o Employees
o Owners
o Business users

Question 12
Question
Which of the following can you assign using business roles?
Answer

o Managers to an organizational unit

o Account responsibilities to a user
o Access rights to a user
o Territories to an account

Question 13
Question
When would you use data migration templates instead of entering data manually? Note: There are 2
correct answers to this question.
Answer

o When integration has been scoped

o When the data volume is low
o When data must be loaded quickly
o When data is loaded from multiple applications

Question 14
Question
Which of the following elements can you use to set up routing rules for service tickets? Note: There
are 3 correct answers to this question.
Answer

o Escalation status
o Employee availability
o Order amount
o Product category
o Channel type
 Question 15
Question
Which of the following steps do you take in SAP Cloud for Customer to add a report to a home
page? Note: There are 3 correct answers to this question.
Answer

o Invoke the Adaption mode.

o Invoke the Edit mode.
o Import a page layout.
o Select a business role.
o Change the home page settings.

Question 16
Question
Which of the following features are controlled by the organizational structure in SAP Cloud for
Customer? Note: There are 2 correct answers to this question.
Answer

o Job definitions
o Party role determination
o Work distribution rules
o Approvals

Question 17
Question
Which of the following activities can you perform while creating a business object using the
administration work center? Note: There are 2 correct answers to this question.
Answer

o Assign the business object to other work centers.

o Define business object actions that can be executed by the end user.
o Add simple business logic.
o Enhance script files for the custom business object.

Question 18
Question
In the SAP Cloud for Customer for iPad app, which of the following items are available in offline
mode? Note: There are 3 correct answers to this question.
Answer

o Opportunity
o Product
o Library
o Visit
o Competitor

Question 19
Question
Where do you set up a custom report to appear in the SAP Customer Insight app?
Answer

o Home page
 o Business Analytics work center
o Adaptation mode
o Analysis work center

Question 20
Question
How can you give a business user access to a work center view? Note: There are 2 correct answers
to this question.
Answer

o Assign the business user to the organizational structure.

o Use business scoping to activate the work center containing the view.
o Create a business role that has access to the work center view and assign it to the business
user.
o Copy the access right from a business user who already has access to the work center view.

Question 21
Question
Where can you set up a preconfigured mashup in SAP Cloud for Customer? Note: There are 2
correct answers to this question.
Answer

o Screen Personalization
o Business Task Management
o Layout Adaption
o Master Template Maintenance

Question 22
Question
Which of the following tasks can you perform using the fine tuning activity for service processing
during business configuration? Note: There are 3 correct answers to this question.
Answer

o Assign tickets to the last processor.

o Manage business tasks for employee support.
o Disable the profanity check for outbound response.
o Define party roles for ticket handlers.
o Create or delete custom channels.

Question 23
Question
When would you create a new report view? Note: There are 2 correct answers to this question.
Answer

o When you are an administrator wanting to make a change for all users of the report.
o When you are an end user wanting to save a variation of the report that you can use.
o When you are an end user wanting to save a variation of the report that your team members
can use.
o When you are an administrator wanting to make a change for a specific user of the report.

Question 24
Question
For which of the following reasons would you create a business role? Note: There are 3 correct
answers to this question.
Answer

o You want to perform fine-tuning acitivities.

o You want to standardize system access.
o You want to set up a service agent for an administrator.
o You want to make custom reports available on the home page.
o You want to restrict drop-down list values for a specific group of users.

Question 25
Question
Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks.
Which activities should you only perform after production tenants have been upgraded? Note: There
are 2 correct answers to this question.
Answer

o Update the business configuration.

o Request new tenants.
o Apply SDK solution.
o Update fine tuning.

Question 26
Question
In HTML5, what can you do using the Field Definition link? Note: There are 2 correct answers to this
question.
Answer

o Hide an extension field from the master template.

o Add an extension field to a data source.
o Add an extension field to the page layout.
o Add an extension field to a form template.

Question 27
Question
When would you implement the Approval function in SAP Cloud for Customer? Note: There are 3
correct answers to this question.
Answer

o You want the direct approver of a business object to be the reporting line manager.
o You want different reviewers for a business object based on different conditions.
o You want another user to review a business object before it can be processed further.
o You want to define multiple review processes for the same business object.
o You want to define multiple review steps for the same business object.

Question 28
Question
Your customer wants to inform account owners every time an opportunity is created that exceeds a
specific value. Which is the most appropriate object to use?
Answer

o Price List
 o Task
o Workflow
o Approval

Question 29
Question
Which of the following objects deliver a default approval process? Note: There are 3 correct answers
to this question.
Answer

o Ticket
o Visit
o Opportunity
o Account
o Campaign

Question 30
Question
Which of the following texts can you adapt using the Language Adaption capability? Note: There are
3 correct answers to this question.
Answer

o User interface text

o Help text
o Extension field text
o Message text
o Fine tuning text

Question 31
Question
Which work centers are required when you initially set up SAP Cloud for Customer? Note: There are
2 correct answers to this question.
Answer

o Business Configuration
o Administrator
o Service control center
o Application and User Management

Question 32
Question
Which of the following functions can you perform using the Language Adaption tool? Note: There are
2 correct answers to this question.
Answer

o Translate notes entered by a user.

o Translate work center and view labels
o Export and import texts in SAP Cloud for Customer.
o Translate extension field labels.

Question 33
Question
Which of the following business objects can you create in SAP Cloud for Customer using Microsoft
Outlook? Note: There are 2 correct answers to this question.
Answer

o Contacts
o Visits
o Employees
o Appointments

Question 34
Question
During scoping, you have selected the option to allow multiple territories per account. How does this
impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct
answers to this question.
Answer

o The Define Exceptions step is unavailable.

o The system uses the first rule that applies when making territory assignment.
o Additional fields become available for territory determination.
o More than one set of territory rules becomes active.

Question 35
Question
What can you use to control user privileges in SAP Cloud for Customer? Note: There are 3 correct
answers to this question.
Answer

o Business configuration
o Approval process
o Work center view
o Code list restrictions
o Business role

Question 36
Question
Which of the following are supported as part of the standard packaged integration capabilities when
connecting SAP Cloud for Customer with SAP CRM? Note: There are 3 correct answers to this
question.
Answer

o Opportunities
o Social media profiles
o Currency conversion rates
o Service requests
o Recent orders

Question 37
Question
In the SAP Launch implementation methodology, which work streams are part of the project
verification Q-Gate? Note: There are 2 correct answers to this question.
Answer
 o Solution Design
o Integration Preparation
o Cloud Integration
o Solution Testing

Question 38
Question
Which of the following are data migration master data templates? Note: There are 3 correct answers.
Answer

o Business configuration
o Discount lists
o Campaigns
o Account hierarchies
o Personal addresses and contacts

Question 39
Question
You want to send automatic e-mail responses to your customers when a service advisor is assigned
to an incoming complaint. The e-mail responses should use your company branding template. Which
of the following steps must you perform in SAP Cloud for Customer to achieve this workflow
requirement? Note: There are 2 correct answers to this question.
Answer

o Define the rule type as an alert.

o Define notification placeholders.
o Define a condition for the Agent field.
o Define a rule for the individual Customer business object.

Question 40
Question
What must you consider when you want to upload master data to SAP Cloud for Customer using
templates? Note: There are 3 correct answers to this question.
Answer

o You can upload the data only once.

o You need to identify the data dependencies for the migration template.
o The template structure is predefined and cannot be changed.
o There is a template available for each object that allows tool-supported migration.
o You need to know the definitions of each of the field.

Question 41
Question
A user is assigned two work centers that contain the same view. In the first work center, the user has
unrestricted read and write access. In the second work center, the user has read only access. Which
access right does the user get for this view in both work centers?
Answer

o Unrestricted read access and restricted write access.

o Restricted read and write access.
o Unrestricted read and write access.
o Restricted read access and unrestricted write access.
 Question 42
Question
Which activity must you perform to enable mobile online integration with your SAP Cloud for
Customer tenant?
Answer

o Enable mobile Web services in SAP HANA Cloud Integration.

o Configure the URL under the options and settings of the mobile application.
o Download mobile Web services from the SAP store.
o Assign the Offline Mobile work center authorization to the user master.

Question 43
Question
What activities do you perform in the Administrator work center to enable a new social media
channel? Note: There are 3 correct answers to this question.
Answer

o Define the ticket priority with the social media channel provider.
o Create and schedule a social media import run.
o Select the social media channel service level.
o Set up access to your social media account.
o Select the channel type.

Question 44
Question
Which of the following steps can you perform when you create a new page layout? Note: There are
2 correct answers to this question.
Answer

o Add custom validation rules to a field.

o Make a field visible.
o Add a field.
o Create join fields.

Question 45
Question
Which of the following activities do you complete when creating an interactive dashboard? Note:
There are 3 correct answers to this question.
Answer

o Select data sources.

o Define key figure exceptions.
o Select report variants.
o Define access by business role.
o Define chart interaction.

Question 46
Question
Which of the following are features of custom report creation in SAP Cloud for Customer? Note:
There are 3 correct answers to this question.
Answer
 o Custom report creation is supported with a guided procedure.
o Variable selection is possible.
o Direct assignment of a report to a business user is supported.
o Custom calculated key figures are allowed.
o Custom reports can be created by all users.

Question 47
Question
When would you use the Notification function in SAP Cloud for Customer? Note: There are 3 correct
answers to this question.
Answer

o When users need to be informed about a task to be processed

o When users need to be informed about a customizing change
o When users need to be informed about a changed item
o When users need to be informed about an approval process
o When users need to be informed about new SAP Cloud for Customer features.

Question 48
Question
Your customer defines a person who is responsible for checking every SAP Cloud for Customer
upgrade. Upgrade notifications need to be sent via e-mail to this person. Which of the following
steps must you perform in SAP Cloud for Customer to set this up?
Answer

o Define the contact person in the Administration work center.

o Define the contact person in the Service Control Center.
o Define a new service agent.
o Update the contact details in your organization structure.

Question 49
Question
Which of the following elements can you configure when creating a custom dashboard? Note: There
are 3 correct answers to this question.
Answer

o Key figures
o Sources
o Characteristics
o Connections
o Layout

Question 50
Question
Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on
premise? Note: There are 2 correct answers to this question.
Answer

o Product master data

o Opportunities
o Account master data
o Territory Management data
 Question 51
Question
Which are the primary types of analytics features in SAP Cloud for Customer? Note: There are 3
correct answers to this question.
Answer

o Interactive dashboard
o Standard report
o Custom report
o Scorecard
o KPI

Question 52
Question
Which of the following standard party roles can you assign to an account via Territory Management?
Note: There are 3 correct answers to this question.
Answer

o Processor
o Employee responsible
o Account team member
o Primary contact
o Service technician

Question 53
Question
Which of the following settings are available in the Service and Social view of the Administrator work
center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
Answer

o Service ticket priorities

o Service levels
o Ticket templates
o Organizational work distribution
o Ticket routing rules

Question 54
Question
When using data migration templates for the initial load, which activities are parts of the migration
process? Note: There are 3 correct answers to this question.
Answer

o Upload data from the template file.

o Export data to a local file
o Realign territory data
o Align data fields with input fields
o Find and fix errors in the data file

Question 55
Question
An administrator wants to control the available field entries based on the user’s business role. Which
feature should the administrator use?
 Answer

o Adaptation
o Code list restriction
o Business configuration
o Personalization

Question 56
Question
Which of the following actions can you perform using the Administration Adaptation function? Note:
There are 2 correct answers to this question.
Answer

o Enter default extension field values based on business logic

o Validate values for an extension field based on another field
o Create extension field and define its properties.
o Create a code list restriction for standard and extension fields.

Question 57
Question
Which of the following options can you find in the Help Center pane in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.
Answer

o Report Incident
o Personalization
o Glossary
o Password Change
o Make SAP Cloud for Customer Better

Question 58
Question
To which of the following can you control access for sales representatives when you edit business
roles?
Answer

o Workflow
o Dashboard
o Work center view
o Report

Question 59
Question
To which of the following can you assign a custom report to control its visibility? Note: There are 2
correct answers to this question.
Answer

o User
o Job function
o Business role
o Work center
 Question 60
Question
Which elements can you define during fine tuning? Note: There are 2 correct answers to this
question.
Answer

o Account hierarchy
o Sales territory hierarchy level
o Routing rules
o Sales assistant

Question 61
Question
What must you do to ensure a successful integration between SAP Cloud for Customer and an SAP
on-premise solution? Note: There are 3 correct answers to this question.
Answer

o Configure pre-packaged integration content.

o Include SAP Business Warehouse integration requirements early in the project.
o Decide to use point-to-point or middleware integration.
o Ensure the project team includes functional and technical resources.
o Determine the number of custom fields early in the project.

Question 62
Question
How do you restrict the list of accounts for a territory realignment run?
Answer

o Select accounts using nested decision tables.

o Flag relevant accounts within the master data view.
o Select accounts manually from a list in the wizard.
o Define a selection for the Account Selection report.

Question 63
Question
Which of the following are optional while setting up a custom report that you want to make available
for end users? Note: There are 3 correct answers to this question.
Answer

o Assign the report to a role.

o Assign the report to a work center.
o Choose a data source.
o Maintain a condition.
o Create a key figure.

Question 64
Question
Which activities must you perform during the scoping process of an SAP Cloud for Customer
implementation project? Note: There are 3 correct answers to this question.
Answer

o Define integration to external IT systems.

 o Select business processes.
o Determine the relevant countries.
o Define the organizational structure.
o Define global access restrictions.

Question 65
Question
Your customer wants to implement a multi-step approval process for sales quotes based on the
account classification. Which of the following steps are mandatory to achieve this? Note: There are 2
correct answers to this question.
Answer

o Define a condition for the account classification in the approval process.

o Maintain the user ID of the approver in the approval process.
o Create a copy of the default approval process and maintain the copy.
o Define a condition to determine the approver in the approval process.

Question 66
Question
Which of the following tasks do you perform as part of the fine tuning activities for Territory
Management? Note: There are 2 correct answers to this question.
Answer

o Set up root node information.

o Assign territories to accounts.
o Add sub-nodes to the hierarchy.
o Define hierarchy levels.

Question 67
Question
For which of the following business requirements would you use the Personalization feature? Note:
There are 2 correct answers to this question.
Answer

o A sales manager wants different screen layouts assigned to two different business roles.
o An administrator wants to change a standard field label to a new value.
o A service manager wants to arrange the ticket queue with Assigned To as the first column.
o A sales representative wants to modify the screen layout.

Question 68
Question
You want to define a workflow rule. Which of the following is the correct sequence of steps you need
to perform?
Answer

o Enter Basic Data -> Define Conditions -> Define Actions -> Activate
o Enter Basic Data -> Define Actions -> Define Conditions -> Activate
o Enter Basic Data -> Review -> Define Conditions -> Activate
o Enter Basic Data -> Define Actions -> Review -> Activate

Question 69
Question
For which of the following can you enable ticket routing using work distribution rules? Note: There
are 2 correct answers to this question.
Answer

o Employee
o Organizational unit
o Business user
o Territory manager

Question 70
Question
Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are
2 correct answers to this question.
Answer

o Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets.
o Upload Microsoft Excel workbooks to SAP Cloud for Customer.
o Publish Microsoft Excel workbooks to the Microsoft Sharepoint from SAP Cloud for
Customer.
o Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE).

Question 71
Question
Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 3
correct answers to this question.
Answer

o Bing Maps
o Hotmail
o Google Maps
o InsideView
o SAP Jam

Question 72
Question
Which of the following objects can you design as an administrator under the Business Analytics work
center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
Answer

o KPIs
o Scorecard
o Data sources
o Mashups
o Key figures

Question 73
Question
You want to automatically assign employees to business objects using party roles. Where can you
do this?
Answer

o In the territory hierarchy nodes

 o In the activity list
o In users and access management
o In the organizational structure

Question 74
Question
What are reasons to integrate SAP Cloud for Customer with SAP ERP and SAP CRM? Note: There
are 2 correct answers to this question.
Answer

o To enable real-time pricing for SAP Cloud from SAP on-premise solutions.
o To improve the system performance of SAP cloud and SAP on-premise solutions.
o To run subsidiaries through SAP cloud solutions with shared master data.
o To update products and customer data from SAP cloud to SAP on-premise solutions.

Question 75
Question
What can an administrator track using the Content Transfer tool?
Answer

o Change to data sources

o Change to layout adaptations
o Changes to form templates
o Changes to master data

Question 76
Question
Which of the following can you use to restrict the values of a dropdown list? Note: There are 3
correct answers to this question.
Answer

o Business role
o Business document
o Extension field
o Business field
o Access rights

Question 77
Question
On which environments can you use integration flows? Note: There are 2 correct answers to this
question.
Answer

o SAP BusinessObjects Business Intelligence

o SAP HANA Cloud Integration
o SAP Data Services
o SAP NetWeaver Process Integration

Question 78
Question
What is a workflow rule used for? Note: There are 2 correct answers to this question.
Answer
 o To define and activate an approval process
o To set up the organizational work distribution
o To set up automatic e-mail notification
o To define and activate rules for automatic field updates

Question 79
Question
From which work center can you request a production tenant? Note: There are 2 correct answers to
this question.
Answer

o Business Configuration work center

o Application and User Management work center
o Service Control work center
o Administrator work center

Question 80
Question
What is the purpose of creating a business role in SAP Cloud for Customer?
Answer

o To create predefined workflow distribution rules

o To create predefined access rights
o To group predefined organizational units
o To group predefined accounts

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