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40 Troubleshooting
301 Troubleshooting by failure code, Part 1
40
PC78US-8 40-301 1
SEN04809-00
40-301 2 PC78US-8
SEN04809-00
PC78US-8 40-301 3
SEN04809-00
40-301 4 PC78US-8
SEN04809-00
PC78US-8 40-301 5
SEN04809-00
40-301 6 PC78US-8
SEN04809-00
PC78US-8 40-301 7
SEN04809-00
40-301 8 PC78US-8
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PC78US-8 40-301 9
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40-301 10 PC78US-8
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PC78US-8 40-301 11
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40-301 12 PC78US-8
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User code Failure code Eng. Ne and Bkup speed sensor error
Trouble
E10 CA115 (Engine controller system)
Contents of
• Abnormality occurred in Ne speed sensor circuit and Bkup speed sensor circuit simultaneously.
trouble
Action of
• None in particular.
controller
Problem that
• Engine cannot be started (if engine has been stopped).
appears on
• Engine stops (if engine has been running).
machine
Related
information
PC78US-8 40-301 13
SEN04809-00
User code Failure code Charge air press sensor high error
Trouble
E11 CA122 (Engine controller system)
Contents of
• High voltage was detected in charge (boost) pressure sensor circuit.
trouble
Action of
• Fixes charge (boost) pressure (400 kPa {4.08 kg/cm 2}) and continues operation.
controller
Problem that
appears on • Acceleration performance of engine drops.
machine
• Signal voltage of charge (boost) pressure sensor can be checked with monitoring function.
Related
(Code: 36501 Boost pressure sensor voltage).
information
• Method of reproducing failure code: Turn starting switch ON.
40-301 14 PC78US-8
SEN04809-00
PC78US-8 40-301 15
SEN04809-00
User code Failure code Charge air press sensor low error
Trouble
E11 CA123 (Engine controller system)
Contents of
• Low voltage was detected in charge (boost) pressure sensor circuit.
trouble
Action of
• Fixes charge pressure (101 kPa {1.02 kg/cm 2}) and continues operation.
controller
Problem that
appears on • Acceleration performance of engine drops.
machine
• Signal voltage of charge (boost) pressure sensor can be checked with monitoring function.
Related
(Code: 36501 Boost pressure sensor voltage).
information
• Method of reproducing failure code: Turn starting switch ON.
40-301 16 PC78US-8
SEN04809-00
PC78US-8 40-301 17
SEN04809-00
40-301 18 PC78US-8
SEN04809-00
PC78US-8 40-301 19
SEN04809-00
40-301 20 PC78US-8
SEN04809-00
PC78US-8 40-301 21
SEN04809-00
40-301 22 PC78US-8
SEN04809-00
PC78US-8 40-301 23
SEN04809-00
40-301 24 PC78US-8
SEN04809-00
PC78US-8 40-301 25
SEN04809-00
User code Failure code Charge air temp. sensor high error
Trouble
E15 CA153 (Engine controller system)
Contents of
• High voltage was detected in charge (boost) temperature sensor circuit.
trouble
Action of
• Fixes charge (boost) temperature (intake air temperature) (70°C) and continues operation.
controller
Problem that
appears on
machine
• Signal voltage of charge (boost) temperature sensor can be checked with monitoring function.
Related
(Code: 18501 Boost temperature sensor voltage)
information
• Method of reproducing failure code: Turn starting switch ON.
40-301 26 PC78US-8
SEN04809-00
PC78US-8 40-301 27
SEN04809-00
User code Failure code Charge air temp. sensor low error
Trouble
E15 CA154 (Engine controller system)
Contents of
• Low voltage was detected in charge (boost) temperature sensor circuit.
trouble
Action of
• Fixes charge (boost) temperature (intake air temperature) (46°C) and continues operation.
controller
Problem that
appears on
machine
• Signal voltage of charge (boost) temperature sensor can be checked with monitoring function.
Related
(Code: 18501 Boost temperature sensor voltage)
information
• Method of reproducing failure code: Turn starting switch ON.
40-301 28 PC78US-8
SEN04809-00
PC78US-8 40-301 29
SEN04809-00
User code Failure code Ambient air press. sensor high error
Trouble
E11 CA221 (Engine controller system)
Contents of
• High voltage was detected in ambient pressure sensor circuit.
trouble
Action of • Sets atmospheric pressure sensor to default value (52.44 kPa {0.53 kg/cm 2}) and continues opera-
controller tion.
Problem that
appears on • Output drops.
machine
• Signal voltage of ambient pressure sensor can be checked with monitoring function.
Related
(Code: 37401 Ambient pressure sensor voltage)
information
• Method of reproducing failure code: Turn starting switch ON.
40-301 30 PC78US-8
SEN04809-00
PC78US-8 40-301 31
SEN04809-00
User code Failure code Ambient air press. sensor low error
Trouble
E11 CA222 (Engine controller system)
Contents of
• Low voltage was detected in ambient pressure sensor circuit.
trouble
Action of
• Sets oil pressure to default value (52.44 kPa {0.53 kg/cm 2}) and continues operation.
controller
Problem that
appears on • Output drops.
machine
• Signal voltage of ambient pressure sensor can be checked with monitoring function.
Related
(Code: 37401 Ambient pressure sensor voltage)
information
• Method of reproducing failure code: Turn starting switch ON.
40-301 32 PC78US-8
SEN04809-00
PC78US-8 40-301 33
SEN04809-00
40-301 34 PC78US-8
SEN04809-00
PC78US-8 40-301 35
SEN04809-00
40-301 36 PC78US-8
SEN04809-00
PC78US-8 40-301 37
SEN04809-00
40-301 38 PC78US-8
SEN04809-00
PC78US-8 40-301 39
SEN04809-00
40-301 40 PC78US-8
SEN04809-00
PC78US-8 40-301 41
SEN04809-00
40-301 42 PC78US-8
SEN04809-00
PC78US-8 40-301 43
SEN04809-00
40-301 44 PC78US-8
SEN04809-00
PC78US-8 40-301 45
SEN04809-00
40-301 46 PC78US-8
SEN04809-00
PC78US-8 40-301 47
SEN04809-00
©2008 KOMATSU
All Rights Reserved
Printed in Japan 10-08 (01)
40-301 48
SEN04810-00
40 Troubleshooting
302 Troubleshooting by failure code, Part 2
40
PC78US-8 40-302 1
SEN04810-00
40-302 2 PC78US-8
SEN04810-00
PC78US-8 40-302 3
SEN04810-00
40-302 4 PC78US-8
SEN04810-00
PC78US-8 40-302 5
SEN04810-00
40-302 6 PC78US-8
SEN04810-00
PC78US-8 40-302 7
SEN04810-00
40-302 8 PC78US-8
SEN04810-00
PC78US-8 40-302 9
SEN04810-00
40-302 10 PC78US-8
SEN04810-00
PC78US-8 40-302 11
SEN04810-00
40-302 12 PC78US-8
SEN04810-00
PC78US-8 40-302 13
SEN04810-00
40-302 14 PC78US-8
SEN04810-00
PC78US-8 40-302 15
SEN04810-00
40-302 16 PC78US-8
SEN04810-00
User code Failure code Charge air temperature high torque derate
Trouble
E11 CA488 (Engine controller system)
Contents of • Temperature signal of boost pressure/temperature sensor exceeded control upper temperature
trouble limit.
Action of
• Limits output and continues operation.
controller
Problem that
appears on • Engine output lowers.
machine
Related • Boost temperature can be checked with monitoring function. (Code: 18500 Boost temperature)
information • Method of reproducing failure code: Start engine.
PC78US-8 40-302 17
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40-302 18 PC78US-8
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PC78US-8 40-302 19
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B. Check with machine monitor (Fault history function, monitoring function, and reduced cylinder mode function) Good NG
3 Check of failure code / / / /
Check of monitoring information
Standard value
Code Displayed item Checking condition Unit Measured value Good NG
(Reference value)
40-302 20 PC78US-8
SEN04810-00
*1 – *10:
See Testing and adjusting, "Special functions of machine monitor", Monitoring items table.
*: A limit value is the value mentioned above, but a standard value in normalcy is "0 cc/min. (no leak)".
Rating or equivalent:
Relieve the circuit under the following condition.
1) Engine: Full throttle
2) Mode: P
3) Boom: Raise
PC78US-8 40-302 21
SEN04810-00
Related
• Method of reproducing failure code: Start engine.
information
40-302 22 PC78US-8
SEN04810-00
PC78US-8 40-302 23
SEN04810-00
User code Failure code Eng. Bkup speed sensor phase error
Trouble
E15 CA731 (Engine controller system)
Contents of
• Engine Bkup speed sensor circuit detected abnormality in phase.
trouble
Action of
• Controls with signals of engine Ne speed sensor.
controller
Problem that
• Running engine stops (when Ne speed sensor is also abnormal).
appears on
machine • Stopped engine cannot be started (when Ne speed sensor is also abnormal).
Related
• Method of reproducing failure code: Start engine.
information
40-302 24 PC78US-8
SEN04810-00
PC78US-8 40-302 25
SEN04810-00
Related
• Method of reproducing failure code: Start engine.
information
40-302 26 PC78US-8
SEN04810-00
PC78US-8 40-302 27
SEN04810-00
40-302 28 PC78US-8
SEN04810-00
PC78US-8 40-302 29
SEN04810-00
User code Failure code Throttle Sens. sup. volt. high error
Trouble
E14 CA2185 (Engine controller system)
Contents of
• High voltage was detected in throttle sensor power supply (5 V) circuit.
trouble
Action of • Sets throttle angle with signal other than throttle sensor signal and continues operation (depending
controller on each model).
Problem that
appears on • Engine speed cannot be controlled with fuel control dial.
machine
Related
• Method of reproducing failure code: Turn starting switch ON.
information
40-302 30 PC78US-8
SEN04810-00
PC78US-8 40-302 31
SEN04810-00
User code Failure code Throttle sens. sup. volt. low error
Trouble
E14 CA2186 (Engine controller system)
Contents of
• Low voltage was detected in throttle sensor power supply (5 V) circuit.
trouble
Action of • Sets throttle angle with signal other than throttle sensor signal and continues operation (depending
controller on each model).
Problem that
appears on • Engine speed cannot be controlled with fuel control dial.
machine
Related
• Method of reproducing failure code: Turn starting switch ON.
information
40-302 32 PC78US-8
SEN04810-00
PC78US-8 40-302 33
SEN04810-00
40-302 34 PC78US-8
SEN04810-00
PC78US-8 40-302 35
SEN04810-00
40-302 36 PC78US-8
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PC78US-8 40-302 37
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Configuration drawing
40-302 38 PC78US-8
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PC78US-8 40-302 39
SEN04810-00
40-302 40 PC78US-8
SEN04810-00
PC78US-8 40-302 41
SEN04810-00
40-302 42 PC78US-8
SEN04810-00
PC78US-8 40-302 43
SEN04810-00
40-302 44 PC78US-8
SEN04810-00
PC78US-8 40-302 45
SEN04810-00
40-302 46 PC78US-8
SEN04810-00
PC78US-8 40-302 47
SEN04810-00
©2008 KOMATSU
All Rights Reserved
Printed in Japan 10-08 (01)
40-302 48
SEN04811-00
40 Troubleshooting
303 Troubleshooting by failure code, Part 3
40
PC78US-8 40-303 1
SEN04811-00
40-303 2 PC78US-8
SEN04811-00
PC78US-8 40-303 3
SEN04811-00
40-303 4 PC78US-8
SEN04811-00
PC78US-8 40-303 5
SEN04811-00
40-303 6 PC78US-8
SEN04811-00
PC78US-8 40-303 7
SEN04811-00
40-303 8 PC78US-8
SEN04811-00
PC78US-8 40-303 9
SEN04811-00
40-303 10 PC78US-8
SEN04811-00
PC78US-8 40-303 11
SEN04811-00
40-303 12 PC78US-8
SEN04811-00
PC78US-8 40-303 13
SEN04811-00
User code Failure code Swing right PPC pressure sensor abnormality
Trouble
E20 DHSAMA (Pump controller system)
Contents of
• Signal voltage of swing right PPC pressure sensor circuit is below 0.3 V or above 4.5 V.
trouble
Action of • Fixes swing right PPC pressure at 0 MPa {0 kg/cm2} and continues control.
controller • If cause of failure disappears, system resets itself.
Problem that
• Automatic decelerator cannot be reset.
appears on
• Swing right performance lowers.
machine
If 5 V circuit (3) and ground circuit (1) of pressure sensor are connected inversely, pressure sensor
will be broken. Accordingly, take extreme care when checking.
Related
• Swing right PPC pressure can be checked with monitoring function.
information
(Code: 09002 Swing right PPC pressure)
• Method of reproducing failure code: Turn starting switch ON or start engine.
40-303 14 PC78US-8
SEN04811-00
PC78US-8 40-303 15
SEN04811-00
User code Failure code Swing left PPC pressure sensor abnormality
Trouble
E20 DHSBMA (Pump controller system)
Contents of
• Signal voltage of swing left PPC pressure sensor circuit is below 0.3 V or above 4.5 V.
trouble
Action of • Fixes swing left PPC pressure at 0 MPa {0 kg/cm2} and continues control.
controller • If cause of failure disappears, system resets itself.
Problem that
• Automatic decelerator cannot be reset.
appears on
• Swing left performance lowers.
machine
If 5 V circuit (3) and ground circuit (1) of pressure sensor are connected inversely, pressure sensor
will be broken. Accordingly, take extreme care when checking.
Related
• Swing left PPC pressure can be checked with monitoring function.
information
(Code: 09001 Swing left PPC pressure)
• Method of reproducing failure code: Turn starting switch ON or start engine.
40-303 16 PC78US-8
SEN04811-00
PC78US-8 40-303 17
SEN04811-00
40-303 18 PC78US-8
SEN04811-00
PC78US-8 40-303 19
SEN04811-00
40-303 20 PC78US-8
SEN04811-00
PC78US-8 40-303 21
SEN04811-00
User code Failure code Swing holding brake solenoid system disconnection
Trouble
E03 DW45KA (Pump controller system)
Contents of • When output to swing holding brake solenoid was turned OFF, disconnection was detected in cir-
trouble cuit.
Action of • None in particular. (Since no current flows, solenoid does not operate.)
controller • If cause of failure disappears, system resets itself.
Problem that
appears on • Machine cannot swing (Swing holding brake is not reset).
machine
• If solenoid and wiring harness are normal, operator can swing machine by setting swing holding
brake release switch in release position (Swing holding brake does not work, however, when
machine stops).
Related • Keep swing lock switch in OFF position and swing holding brake release switch in release position
information during troubleshooting.
• Operating condition of swing holding brake solenoid can be checked with monitoring function.
(Code: 02300 Solenoid 1)
• Method of reproducing failure code: Turn starting switch ON.
40-303 22 PC78US-8
SEN04811-00
PC78US-8 40-303 23
SEN04811-00
User code Failure code Swing holding brake solenoid system short
Trouble
E03 DW45KB (Pump controller system)
Contents of
• When output to swing holding brake solenoid was turned ON, short circuit was detected in circuit.
trouble
Action of • Turns output to swing holding brake solenoid OFF.
controller • Even if cause of failure disappears, system does not reset itself until starting switch is turned OFF.
Problem that
appears on • Machine cannot swing (Swing holding brake is not reset).
machine
• If solenoid and wiring harness are normal, operator can swing machine by setting swing holding
brake release switch in release position (Swing holding brake does not work, however, when
machine stops).
Related
• Keep swing holding brake release switch in release position during troubleshooting.
information
• Operating condition of swing holding brake solenoid can be checked with monitoring function.
(Code: 02300 Solenoid 1)
• Method of reproducing failure code: Start engine + Swing with left work equipment control lever.
40-303 24 PC78US-8
SEN04811-00
PC78US-8 40-303 25
SEN04811-00
40-303 26 PC78US-8
SEN04811-00
PC78US-8 40-303 27
SEN04811-00
©2008 KOMATSU
All Rights Reserved
Printed in Japan 10-08 (01)
40-303 28
SEN04812-00
40 Troubleshooting
304 Troubleshooting by failure code, Part 4
40
PC78US-8 40-304 1
SEN04812-00
40-304 2 PC78US-8
SEN04812-00
PC78US-8 40-304 3
SEN04812-00
40-304 4 PC78US-8
SEN04812-00
PC78US-8 40-304 5
SEN04812-00
40-304 6 PC78US-8
SEN04812-00
PC78US-8 40-304 7
SEN04812-00
40-304 8 PC78US-8
SEN04812-00
PC78US-8 40-304 9
SEN04812-00
40-304 10 PC78US-8
SEN04812-00
PC78US-8 40-304 11
SEN04812-00
40-304 12 PC78US-8
SEN04812-00
PC78US-8 40-304 13
SEN04812-00
40-304 14 PC78US-8
SEN04812-00
PC78US-8 40-304 15
SEN04812-00
User code Failure code Wiper motor drive forward system short
Trouble
— DY2DKB (Pump controller system)
Contents of
• When output to wiper motor drive forward side was turned ON, short circuit was detected in circuit.
trouble
Action of • Turns output to wiper motor drive forward side OFF.
controller • Even if cause of failure disappears, system does not reset itself until starting switch is turned OFF.
Problem that
appears on • Windshield wiper does not operate.
machine
Related
• Method of reproducing failure code: Turn starting switch ON + Set wiper switch to INT or ON.
information
40-304 16 PC78US-8
SEN04812-00
PC78US-8 40-304 17
SEN04812-00
User code Failure code Wiper motor drive reverse system short
Trouble
— DY2EKB (Pump controller system)
Contents of
• When output to wiper motor drive reverse side was turned ON, short circuit was detected in circuit.
trouble
Action of • Turns output to wiper motor drive reverse side OFF.
controller • Even if cause of failure disappears, system does not reset itself until starting switch is turned OFF.
Problem that
appears on • Windshield wiper does not operate.
machine
Related
• Method of reproducing failure code: Turn starting switch ON + Set wiper switch to INT or ON.
information
40-304 18 PC78US-8
SEN04812-00
PC78US-8 40-304 19
SEN04812-00
©2008 KOMATSU
All Rights Reserved
Printed in Japan 10-08 (01)
40-304 20