CONSTRAINTS IN PROVISION TIME OF HOSPITAL

MEDICAL RECORD DOCUMENTS

Ajeng FK, Thinni R, Djazuly C, Eka NHPS
Haji Hospital, Surabaya, Indonesia
Departement Health Policy and Administration, Faculty of
Public Health, Universitas Airlangga, Indonesia
Master Program In Health Policy and Administration, Faculty of
Public Health, Universitas Airlangga, Indonesia

INTRODUCTION
Witing time in provision time of hospital
medical record documents remains to be an
issue that need to be solved. Some constraints
need to be analysed in order to know the
factors causing the long waiting time of
outpatient medical record
AIMS
To analyze the long-time provision for outpatient medical
records based on the theory of constraints.
METHODS
document This was an observational study by following 100 medical

provision. record documents and officers consisting of medical record

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officers and registration officers.
RESULTS
Result found that the average waiting time of medical
record document provision is 54.84 minutes with average
registration period of 5.93 minutes and time for finding and
making of the medical record document is 48.91, while the
standard time of medical record document provision is <20
minutes. Constraint was found in the process of medical
record document provision, including the time to find the
medical record document, numbering waiting time to the
filling room, and the waiting time of the distribution of
medical record document after the tracer.
CONCLUSION
Observation and analysis in the path of outpatient medical
record document provision service by comparing the
standard time and the real time of the service, it was found
that the main problem of the long waiting time of outpatient
medical record document provision was the numbering
waiting time to the filling room and make (for new patient)
medical record document and distribution waiting time.