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eQPR

TRAINING
Created August 22, 2006
TEMA QD; Quality Control Management
eQPR web site – Quality Problem Reports
Quality Improvement Requests

Welcome to eQPR training. eQPR is a 2-way web based application for Toyota and
it’s suppliers. This training covers the Toyota non-conforming product
documentation used in mass production called Quality Problem Reports (QPRs) &
Quality Improvement Requests (QIRs) and how eQPR will be used to manage
them. This training is confidential and should only be used by supplier to Toyota.

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eQPR – Training Topics
1. eQPR – Background and Purpose
2. Definitions
3. Access
4. Roles
A. Supplier Roles
5. eQPR System Overview
6. Notifications

This training will cover 6 distinct areas including: the Background and purpose of
eQPR, a list of common definitions, obtaining access to eQPR, user roles and how
they are assigned, an eQPR system overview, and email notifications.

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eQPR – Training Topics

eQPR – Background & Purpose

eQPR will be used to communicate mass production QPRs and QIRs from all
Toyota North American Manufacturing Companies.

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eQPR – Background & Purpose

BACKGROUND

In the past, QPRs and QIRs were faxed or emailed to the supply base. The
methods were inconsistent from site to site and documents were sometimes difficult
to read.

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eQPR – Background & Purpose

PURPOSE

eQPR
NAMC
Supplier

eQPR was created to improve both Toyota’s, & the supplier’s, ability to manage the
QPR and QIR process by minimizing the effort and time required to issue, respond,
disposition and track QPR’s & QIR’s. eQPR will also manage a common business
process for all Toyota North American Manufacturing Companies and their supply
base.

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eQPR – Background & Purpose
Form Mass Production
QPR O
QIR O
Notice of Nonconformance x
QTR x
FQPR x
FQPR Re-Issue x
PCR x
WRPR x
ERB x

Again, eQPR will manage mass production Quality Problem Reports (QPRs) &
Quality Improvement Requests (QIRs) as well as the countermeasures provided by
suppliers to both forms.

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eQPR – Background & Purpose

September October
25 2 9 16 23 30
TMMK
TMMI
TMMBC
TMMWV
TMMAL
TABC
NUMMI Tentative
TMMC Tentative
TMMTX TBD

eQPR will be phased into production across all North American manufacturing
companies. The schedule here details the target dates for start of production at
each site, NAMCs will not be able to field questions until after their SOP date.

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eQPR – Training Topics

Definitions

We will now take a look at some definitions commonly used in this training.

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eQPR Definitions
• Audit Trail – A detailed history of the actions surrounding a QPR or QIR
• BES – Toyota Manufacturing plant Back End System, used to populate eQPR data
• Cancel – QPR or QIR removed from database, does not apply any longer
• CCI – Centralized Contact Information database is used by suppliers to populate detailed contact
information
• Dashboard – Visual management tool used to indicate document status
• eQPR – Web application to communicate mass production QPRs & QIRs as well as receive
countermeasure communication from the supply base
• ICF – Inspection Control Function (QE)
• Initial QPR or QIR – Nonconformance document sent to suppliers immediately when a non-
conformance is found, for quick communication and containment.
• IOF – Inspection Operation Function (Receiving Inspection)
• LT/CM – Long Term Countermeasure
• NAMC Administrator – Person at NAMC responsible for NAMC administration of eQPR
• NCD – Non-Conforming Documents
• Official QPR or QIR – Nonconformance document sent to suppliers after ICF review and approval
• Personalized NCD List – List of documents on home page based on saved search criteria
• QPR – Quality Problem Report
• QIR – Quality Improvement Request
• Reject – Document is returned to previous user (supplier or internal) for updates/corrections
• Roles – Determined by access, allows users to have different capabilities during the lifetime of a QPR or
QIR.
• SQAM – Supplier Quality Assurance Manual
• ST/CM – Short Term Countermeasure
• Supplier Administrator – Person at supplier responsible for TS.com, eQPR and CCI access and upkeep
• Task List – List of documents that require an action be taken by the logged in user
• TS.com – www.toyotasupplier.com

This list of definitions is for your reference during training and during the everyday
use of eQPR.

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eQPR – Training Topics

Access

This section of training gives detailed instructions for gaining Access to eQPR

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eQPR Access

SUPPLIER ACCESS
‰ Three Step Process
1. Obtain ToyotaSupplier.com access*
2. Obtain eQPR application access
3. Have a role assigned in CCI

* Note – It is important to identify the administrator of your company


for ToyotaSupplier.com prior to obtaining access.

Supplier must complete a 3 step process. First obtain ToyotaSupplier.com access,


then obtain eQPR application access, and finally the administrator will assign the
user a role in CCI – CCI is the Centralized Contact Information database on
ToyotaSupplier.com.

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eQPR Access

‰ Step 1 - Obtain ToyotaSupplier.com access

If the supplier already has a ToyotaSupplier username and password


they would skip to step 2.

Contact their Company’s TS.com Administrator and request


ToyotaSupplier.com access. They will receive a username and
password.

Suppliers must have TS.com access prior to getting eQPR access!

Step one is to obtain ToyotaSupplier.com access, if the supplier already has a user
name and password on ToyotaSupplier.com they would skip step 1. The supplier’s
company administrator for ToyotaSupplier.com can grant access to the website.
Step 1 must be completed before step 2 because eQPR is an application within
ToyotaSupplier.com. Again, the supplier’s internal administrator is the contact for
new access to ToyotaSupplier.com not Toyota. If suppliers do not know whom at
their location is the assigned administrator they can look in CCI, located on
ToyotaSupplier.com or contact a Toyota North American Manufacturing Company
and request an individual look in CCI.

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eQPR Access

‰ Step 2 - Obtain eQPR application access


Contact their Company’s TS.com administrator and request eQPR
access.

Now the supplier has Read Only access to the eQPR website.

Step 2 may be completed at the same time as Step 1. The supplier’s administrator
to TS.com can grant access to eQPR. Completing step 2 gives Read only access
to eQPR. Note: The data that is entered into eQPR is populated from all Toyota
Manufacturing sites in North America.

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eQPR Access

‰ Step 3 – Have a role assigned in CCI


Your assigned role in CCI will determine your level of access within eQPR.
Read/Write +
Read/Write Access Read Only
Countermeasure Submittal
Quality Engineer Plant Manager
Production Control Supervisor Quality Manager/Supervisor
Production Manager
Project Program Manager
All other CCI Roles
Quality Shift #1, #2, #3
Daily Production Control
Shift #1, #2, #3
(+ backups)
Proto-Type Quality Assurance

Supplier users must sign up for each supplier code they represent
(5 digit)

Step 3 is making sure the contact information in Toyota’s Centralized Contact


Information database, CCI, is up to date and accurate. This table shows which
persons assigned to CCI roles have Read/Write access as well as access to submit
a Countermeasure. Only two roles at a supplier 5 digit code may submit a
countermeasure in eQPR; these two roles are the PLANT MANAGER and the
QUALITY MANAGER/SUPERVISOR – again, supplier users must be assigned
these roles in CCI to have this ability. Your Supplier Administrator will be able to
sign up users within CCI.

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eQPR Access
Step 3a – Locate CCI Application
Go to ToyotaSupplier.com and find CCI once you have signed in.

The images here show ToyotaSupplier.com and the location of CCI within
ToyotaSupplier.com. All suppliers with ToyotaSupplier.com access can go to CCI
and update their individual contact information. Contact information should be
current and accurately reflect a supplier’s position within their company.

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eQPR Access
Step 3b - Sign up with a user role in CCI
To find out more information on how to update CCI data go to the Help
section within CCI.

To find out more information on how to sign up or how to update the information in
CCI go to the Help section within CCI – circled here.

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eQPR – Training Topics

Roles

We will now take a look at Roles within eQPR.

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eQPR Roles
Supplier Users
eQPR was developed based on “roles’ rather than individual titles.
The Centralized Customer Information database located on
ToyotaSupplier.com allows suppliers to sign up for different roles in eQPR.
Read/Write +
Read/Write Access Read Only
Countermeasure Submittal
Quality Engineer Plant Manager
Production Control Supervisor Quality Manager/Supervisor
Production Manager
Project Program Manager
All other CCI Roles
Quality Shift #1, #2, #3
Daily Production Control
Shift #1, #2, #3
(+ backups)
Proto-Type Quality Assurance

Supplier Roles will be based on how the user is identified in Toyota’s Centralized
Contact Information database, located on ToyotaSupplier.com. This table shows
supplier’s CCI roles with their access capabilities. Suppliers have been requested to
ensure their users are signed up with their correct role within CCI. The supplier
administrator to TS.com can set up users with roles in CCI.

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eQPR – Training Topics

eQPR System Overview

We will now take a short look at the Business Process in a system overview for
QPRs and QIRs.

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eQPR System Overview
All Business Processes are in accordance with SQAM guidelines – SQAM should be
used to answer all business process questions.

SQAM Location on TS.com

All questions with a QPR or QIR should be addressed directly to the Toyota
Manufacturing Plant.

The business process eQPR follows is in accordance with Toyota’s Supplier Quality
Assurance Manual or “SQAM” – SQAM should be used to answer all questions on
the business process. SQAM can be found electronically on ToyotaSupplier.com or
on Toyota’s intranet. Suppliers have been directed to submit all questions pertaining
to a QPR or QIR directly to the Toyota Manufacturing Plant.

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eQPR System Overview
All Business Processes are in accordance with SQAM.

Section 3.1 in SQAM

Future revisions of SQAM section 3.1 will capture any impact eQPR will have to the QPR
or QIR business process.

Specifically, section 3.1 in SQAM should be followed when utilizing eQPR to


process non-conforming documents. Future revisions of section 3.1 will capture
any impact eQPR will have to the QPR or QIR business process.

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eQPR System Overview
eQPR SCREEN REVIEW FOLLOWS
1. Home Page
A. Task List
B. Dashboard
C. Personalized NCD List

2. Search
3. Countermeasures
4. Audit Trail

We will now take a look at screen shots of eQPR and how internal users can
manage QPRs and QIRs within eQPR.

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1. Internal User Home Page

User Information and


Announcements from Toyota

A. Task List identifies QPRs or QIRs that require user action

B. Dashboard reflects
status of documents Color of action
listed in the shown determines if Links to Search,
Personalized NCD document is waiting User Management,
List. Hover over each on NAMC or Training, Updating
section to see targets. supplier for action personal profile

C. Personalized NCD list is based Retrieve saved searches and set one as
off saved search criteria default, personalized user management
(sortable)

Every user will be presented with this homepage when logging into eQPR. The
Task List is individualized to the person logging in and shows documents that
require their action. The dashboard reflects the documents in the user’s
Personalized NCD List which is reflective of saved searches that user has
established.

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eQPR
A. Task List
The Task List is the individual users action items – these are a list of QPRs &
QIRs that the user has been assigned to or needs to take action on.

This document is awaiting a LTCM


Submission

This document needs to have ship


info populated

The task list in eQPR is the individual users action items. It will list QPRs and QIRs
that the user has been assigned to and needs to take action on. The specific action
that the user is required to take is dependant on where in the process the document
is located.

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eQPR
B. Dashboard
External View - QPR
Use On-Time, At-Risk, Late to
help manage QPRs & QIRs
QPR can be in two different events
i.e. Awaiting STCM & Awaiting LTCM

Aqua shaded steps are supplier responsible

LT/CM Part Ship


information is a required
field but can be updated
after a LTCM has been
submitted Shaded areas are being
managed internally by Toyota

The External Dashboard will visually track document status for suppliers. It will let
them know when documents are approaching a due date or if they are late on a due
date based on where that document is in the business process.

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2. Search Screen Can pull up previously saved searches
and view/modify criteria

To start a search choose


QPR or QIRs to search on
Add search
criteria from
drop down
box

User can select output


columns for search by clicking
or un-clicking boxes

Order the results of your Select Search to


search outputs complete a search

Save your search results and give it


a name, these will be saved by
individual users

Download Search Results Results are sortable


to Excel by criteria

The Search screen allows users to set up individualized searches for documents.
Users can download results or save results which allows each users to customize
the data shown on their own dashboard and personalized NCD List.

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3. STCM Section

Select Edit STCM prior to being


able to populate the fields

Supplier can add


attachments

Select an action, click submit after selecting an action

Suppliers will have the opportunity to add a short term countermeasure when a
QPR is assigned to their 5-digit code. Click Edit STCM and populate as required.
Once all required fields are completed select the appropriate action and finally click
submit.

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Click Edit LTCM to create a LTCM
Click edit LTCM Plan to create a
LTCM Plan

3. Long Term
Countermeasure section
Suppliers will click on “add an activity”
to add a 2nd,3rd, etc activity to LTCM or Ship Information fields are
plan required fields to be filled in prior
to closing a QPR or QIR

Supplier can add Supplier can also add pictures as in-


attachments to LTCM line images (2 per LTCM)

Select appropriate action and click submit

Click Edit LT/CM or Edit LT/CM Plan and then fill in the required fields to populate
the document. Once all the fields are populated select the appropriate action and
click submit.
LTCM Plan should be used if the Long term Countermeasure is unknown but a plan
has been created to determine the LT/CM.

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eQPR
Update Data
All fields on a Short Term or Long Term Countermeasure can be updated prior to
releasing it to the Toyota NAMC.
Only certain fields can be updated by suppliers in eQPR after releasing a Long
Term Countermeasure for a QPR or a QIR.

Only certain fields can be updated by a supplier after a long term countermeasure
has been released. The screen shot shows the fields that can be updated, these
fields must be filled in prior to closing a QPR.

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eQPR
Print documents in PDF with
these links

To print documents use the Print feature in the eQPR toolbar when looking at a
nonconforming document. Each document will be downloaded into Acrobat Reader
and printed in a format similar to the document as seen in SQAM.

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4. Audit Trail Screen

Click on +/- button to expand or collapse daily audit log entries

Audit trail will be used to track actions to a QPR or QIR, all modified fields,
notifications, views, etc will be tracked.

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eQPR

E-mail Notifications

A. Automatic
B. Manual

There are two types of email notifications within eQPR.

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eQPR
A. Automatic Notifications

Automatic email notifications will be sent to suppliers when certain events in


the QPR or QIR process occur. See below for the events and the recipients.
Release 24 hour
Official No Official notice
S/A Rank B/C Rank S/A Rank B/C Rank response Response Update LT CM effective
Notification Times Initial Initial Initial Official Official required Required Official Cancel Reject STCM Rejection date

Supplier CCI Roles QPR QPR QIR QPR QPR QIR QIR QPR/QIR QPR/QIR QPR QPR/QIR QPR/QIR
Quality
Manager/Supervisor X X X X X X X X X X X X
Quality Engineer X X X X X X X X X
Daily Production
Control Shift #1 X X X
Daily Production
Control Shift #1 Back X X X
up
Daily Production
Control Shift #2 X X X
Daily Production
Control Shift #2 back X X X
up
Daily Production
Control Shift #3 X X X
Plant Manager X X X
Production Manager X X X
Quality Resident
Engineer X X X
Quality Shift #1 X X X
Quality Shift #2 X X X
Quality Shift #3 X X X

FROM CCI

There are different times when an automatic notification will be sent to the supplier
– this table lists all the different circumstances and the roles in CCI who will receive
an automatic notification.

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eQPR
B. Manual Notifications

eQPR contains an email notification feature which can be used by the NAMC or the
supplier. Manual notifications should only be sent about the QPR or QIR it is being
sent from. Sending a manual notification does not defer the time being tracked to
submit countermeasures or stop the clock on the problem solving process. It
should be used only as a tool to help efficient problem solving. All verbiage sent via
the manual notification feature in eQPR will be documented in the Audit Trail.

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Conclusion

Thank you for your attention during this training.

The following section show a step by step QPR


process within eQPR.

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QPR Storyline

Initial QPR goes


to Supplier’s
Task List

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QPR Storyline

Supplier to submit Temporary


Countermeasure

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QPR Storyline

The Official QPR will arrive


in the supplier’s Task List

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QPR Storyline

The Suppler will either


enter a LTCM Plan or a
LTCM and release back to
the NAMC

Countermeasure Part
Ship Information may
be entered at a later
date if it is unknown at
the time the LT/CM is
entered

Only the Supplier Quality Manager or the Supplier Plant Manager


(as listed in CCI) may Release a LTCM or LTCM Plan

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QPR Storyline

Because Ship Information was not


initially entered the QPR is still in the
Supplier’s Task List

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QPR Storyline

The supplier is required to enter the


ID Method for Permanent C/M Parts
and the Effective Arrival Date

Click submit to save

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