ORANGE AND ROCKLAND UTILITIES, INC

Orange and Rockland Utilities, Inc.

Advanced Metering Infrastructure Metrics

July 31, 2018

Confidential
 Orange and Rockland Utilities, Inc.
Advanced Metering Infrastructure Metrics

Table of Contents
1. AMI Project Plan Update
2. Customer Engagement
2.1. DCX Portal
2.1.1. Customers using the AMI Portal
2.1.2. Customers identified to receive energy saving messaging
2.2. Awareness / Education
2.2.1. Near Real Time Data
2.2.2. Customer Knowledge of AMI
2.2.3. Targeted Energy Forum Presentations
2.3. Green Button Connect My Data
2.4. Time of Use and Time Variable Pricing
3. Billing
3.1. Estimated Bills
4. Outage Management
4.1. Emergency response labor reduction
4.2. Proactive power quality issue identification
4.3. Number of false outages resolved through AMI
5. System Operations and Environmental Benefits
5.1. Reduction in manual meter operations costs
5.2. Reduction in fuel consumption and emissions
5.3. Quantify kWh savings attributed to CVO
5.4. Environmental benefits due to CVO
6. Meter Deployment
6.1. Numbers of meters planned vs installed per month

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 Orange and Rockland Utilities, Inc.
Advanced Metering Infrastructure Metrics

1. AMI Project Plan Update

Orange and Rockland Utilities AMI Project Metrics:
Pursuant to its Distributed System Implementation Plan (“DSIP”) filing of June 30, 2016
(Chapter 3, Table 3.2), Orange and Rockland Utilities, Inc.’s (“O&R” or the “Company”)
submits this AMI Metrics Report (“Report”) for April 2018. This document, including the
attached AMI Metrics Tracker, (collectively the April 2018 Report) provides detail into each
specified metric.

Project Overview:
O&R began field deployment of AMI communications equipment (pole mounted Access
Points and Relays) in February 2017 and completed deployment of 129 devices in May 2017
in Rockland County. To date, these devices have been working well with only one device
powering off during the March 2018 winter storms. As part of the O&R AMI project plan,
the Company has begun to receive the “Extended” battery solution to support communication
devices. The standard battery for these devices provides up to eight hours of battery backup
power. The “Extended” battery solution will provide up to six days of battery backup. The
first of the extended battery installations (164) are expected to be deployed in October 2018.
O&R expects to commence the deployment of communication equipment in Orange County
in August 2018 (with 162 devices to be deployed by year end 2018). In Sullivan County,
O&R expects to commence the deployment of 367 devices in the first quarter of 2019

The Company began the deployment of AMI electric meter and gas module (collectively, the
meters) in July 2017. As of June 2018, the Company had deployed almost 102,000 meters
across Rockland County and 7,000 meters (new business and maintenance) across Orange
and Sullivan Counties. At the current pace, the deployment effort is on schedule. The O&R
AMI Team continues to actively monitor installation safety, quality, customer interaction,
customer engagement and the Opt-Out process. Rockland County meter deployment, which
is being directed from a warehouse in Stony Point NY, is expected to be complete by August
2019. The Company will direct Orange and Sullivan County meter deployment from a
warehouse in Waywayanda NY. The Company expects to commence field deployment of
meters by the meter installation vendor in Orange and Sullivan Counties in August 2018, and
complete such deployment by December 2020.

The backbone of any AMI project is the technology. O&R, in collaboration with
Consolidated Edison Company of New York, Inc. (“CECONY”), deployed the AMI Head
End System, Meter Asset Management System (associated data conversion and inventory
KIOSKS), Meter Data Management System, Profield Meter installation system and customer
system changes in May 2017. These system changes, which the Company continues to
monitor closely, are working well in support of the meter deployment, billing and customer
engagement efforts.
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Advanced Metering Infrastructure Metrics

The customer continues to be a major focus for the Company on this project. To date, the
Company has employed numerous focus groups, surveys, customer education events, home
shows and municipality events to convey the AMI message, engage customers and answer
questions. Through these events, the Company is seeing a clear shift toward deeper customer
engagement. The focus groups, surveys and home show interactions have also demonstrated
an understanding of AMI by a broader section of the customer base. The surveys showed an
increase in customer understanding of AMI from 33% in 2016 to 59% in 2017. Home Show
attendees were more confident in their understanding of AMI and were generally asking
more about when their meters would be installed. The more recent community events with
customers and elected officials have indicated a much higher rate of interest in the effort as
compared to one year ago.

The AMI Program is being managed through software updates and system enhancements
(Releases) to increase AMI functionality. The second release of AMI functionality occurred
on May 7, 2018. This release included automated meter hot socket alarms and utility
employee initiated meter interactions such as Power Status Verification, On Demand Reads
and Remote Connect/Disconnect. The third release of AMI functionality is scheduled for
September 2018. This third release will include automated remote meter connect/disconnect,
support of methane sensor deployment, AMI data integration into the Outage Management
System and support of the Smart Home Rate.

The O&R AMI project is on schedule and on budget. O&R continues to support and engage
both internal and external stakeholders regarding the AMI project. The Company is
committed to providing the information and tools necessary for customers to become
engaged energy consumers. Our customer engagement plan is designed to be adaptive in
order to meet the changing needs of our customers.

2. Customer Engagement
2.1. DCX Portal
2.1.1. Customers using the AMI Portal – As indicated in the Company’s AMI Metrics
Tracker this data will be provided in the 4Q 2018 report.
2.1.2. Customers identified to receive energy saving messaging – Customers with
commissioned meters will be receiving a welcome letter six weeks post
commissioning.
Welcome Letters Sent as of June 2018: 69,146

2.2. Awareness / Education

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Advanced Metering Infrastructure Metrics

2.2.1. Near Real Time Data – The date of this report is “as of June 30th” and customers
who had received an AMI meter were able to view their interval usage data on a
24 hour lag. On July 16th 2018 we completed Near Real Time Data and this
functionality is available to our customers through the My Account portal.

2.2.2. Customer Knowledge of AMI – In its Customer Engagement Plan, O&R

committed to conduct awareness surveys to establish a baseline. The Company
conducted customer surveys in September 2016 and November 2017 in Rockland
County. The Company will continue to conduct surveys throughout the
deployment to measure improvement.
Statistics:
2016 - 32% Awareness: 1,159 Online; 200 Telephone
2017 - 59% Awareness: 610 Online; 203 Telephone
2018 - 76% Awareness: 295 Online; 200 Telephone

2.2.3. Targeted Energy Forum Presentations - Over the past year, the Company has
participated in a multitude of outreach events and community forums to discuss the
Company’s Smart Meter Program and answer questions. The list below sets forth
the date and audience of the events:
02/25/17 Rockland County Home Show
02/26/17 Rockland County Home Show
02/27/17 Rockland County Home Show
03/15/17 Orange County Home Show
03/16/17 Orange County Home Show
03/17/17 Orange County Home Show
04/17/17 Mayor of Spring Valley, DPW and Public Safety Employees
04/20/17 Rockland County Fire Department Chiefs
04/27/17 Town of Ramapo Police Department, Building Department
05/11/17 Town Supervisor, OEM Officer, Highway Superintendent
05/08/17 Village Clerk of Wesley Hills
05/11/17 Village of Pomona Mayor and Village Clerk
05/12/17 Orange County Mayors, Supervisors, Clerks, Police, Highway, Building
Officials
05/17/17 O&R Retirees
05/17/17 Town Supervisor, Police Chief, Highway Superintendent
05/31/17 Town of Haverstraw Village Clerk, Village Treasurer
06/08/17 Town of West Haverstraw Mayor, Village Clerk
06/08/17 Village of Haverstraw Mayor, DPW Superintendent, Village Clerk
06/15/17 Village Clerk, Deputy Clerk, Village Secretary

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Advanced Metering Infrastructure Metrics

06/16/17 Town Council, Vicki Caramoante, Assistant to Supervisor Stewart

06/22/17 Village of Montebello Clerk, Deputy Clerk
06/26/17 Village of Suffern Mayor, Village Trustee
06/27/17 Village of Airmont Mayor, Village Clerk
07/03/17 Village of New Square Mayor, Village Clerk, Code Enforcement
07/05/17 Village of New Hempstead Village Clerk, Deputy Village Clerk
07/26/17 Orangeburg Fire Department
08/10/17 Town of Stony Point - Town Supervisor
08/30/17 Rabbi Hersh Horowitz – Village of Monsey
09/21/17 West Haverstraw Seniors' Association
10/04/17 Spring Valley Rotary Club
02/05/18 Rockland County Fire Department Chiefs
02/15/18 Senator David Carlucci's Senior Advisory Committee
02/23/18 Rockland County Home Show
02/24/18 Rockland County Home Show
02/25/18 Rockland County Home Show
03/16/18 Orange County Home Show
03/17/18 Orange County Home Show
03/18/18 Orange County Home Show
05/10/18 David Finkelstein Library
05/10/18 Sierra Club – New City Library
05/30/18 Orange County Senior Day

2.3. Green Button Connect My Data – O&R has no customers enrolled in Green Button
Connect at this time. The Company has received fourteen third party registration forms.
We have sent all a “Welcome E-mail” and they are pending review and approval.

2.4. Time of Use and Time Variable Pricing – To date, there have been no increases in the
Company’s existing Time of Use programs. The Company is working closely with
CECONY to monitor and understand their Innovative Pricing Pilots and how the results
from those pilots can be applied to O&R. The Company will continue to monitor the
existing Time of Use programs and report on AMI customer adoption rates in them.

3. Billing
3.1. Estimated Bills – The estimated Bills for the company as of June 30th is 1.5% for both
gas and electric services.

4. Outage Management

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Advanced Metering Infrastructure Metrics

4.1. Emergency response labor reduction – The Company will be reporting this metric when
the new Outage Management System is fully integrated with AMI, which is currently
scheduled for the end of 2018.

4.2. Proactive power quality issue identification – The Company will be reporting this
metric when the new Outage Management System is fully integrated with AMI at the
end of 2018.

4.3. Number of false outages resolved through AMI – The Company will be reporting this
metric when the new Outage Management System is fully integrated with AMI at the
end of 2018.

5. System Operations and Environmental Benefits

5.1. Reduction in manual meter operations costs – The Company will be reporting this metric
annually and data will be supplied April 30, 2019.

5.2. Reduction in fuel consumption and emissions – The company will be reporting this
metric annually and data will be supplied April 30, 2019

5.3. Quantify kWh savings attributed to Conservation Voltage Optimization (“CVO”) - As

indicated in the Company’s AMI Business Case, savings were to be phased in for CVO
starting in 2020. In April 2021, O&R will report kWh savings attributed to CVO for
2020.

5.4. Environmental benefits due to CVO – As indicated in the Company’s AMI Business
Case, savings were to be phased in for CVO starting in 2020. In April 2021, O&R will
report kWh savings attributed to CVO for 2020.

6. Meter Deployment
6.1. Planned installs vs Actual installs per month

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 Orange and Rockland Utilities, Inc.
Advanced Metering Infrastructure Metrics

New York
Planned Installed Actual Installs
Jul-17 771 599
Aug-17 9,834 7,261
Sep-17 12,511 10,364
Oct-17 12,552 12,435
Nov-17 11,793 11,692
Dec-17 8,996 11,101
2017 56,457 53,452
Jan-18 9,797 8,714
Feb-18 7,757 7,901
Mar-18 8,032 9,556
Apr-18 11,693 10,676
May-18 8,033 8,811
Jun-18 6,969 8,346
2018 ytd 52,281 54,004
TOTAL 108,738 107,456