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CHAPTER-1
INTRODUCTION:-
Direction marketing is an interactive marketing system that uses one of more
advertising media to affect a measure response or transaction at any location.
Today many direct marketers like Hindustan lever, Modi industries, Amway and
Diotec etc. See direct marketing as playing broader role that of building a long-
term relationship with the customers. Direct marketing can be defined as to reach
the prospect at the right moment and receives higher readership. Direct marketing
permits the testing of alternative media in search of the cost-effective approach.
Direct marketers can measure response to decide. Which have been the most
profitable?
In the field of direct marketing Amway has played a very vital role. Amway
is a unique company. It is defined by a fundamental philosophy of helping people
help themselves. It provides unique opportunities, which offers individuals from all
walks of life to build a business of their own by selling a wide range of quality
products to consumers on a person-to –person basis.
OBJECTIVES:-
1. The current project report will help the persons interested in direct marketing
comparing with their talent and abilities.
2. This project reflects how sincerity and hard work is followed by high
rewards.
3. This project helps the interested persons to explore the leisure time and
convert it into a productive time.
4. It will help to clear the shadow before customers as regards to the benefit to
direct marketing.
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Amway –A New Horizon In Direct Marketing
SCOPE :-
This project report is confounded to some basic aspects of Amway, the pioneer in
direct marketing due to the characteristics of requiring limited time and cost. This
report reflects the role of Amway in the field of direct marketing. This report is
mainly based on secondary data. However, this project will be very helpful for
further research.
LIMITATION :-
While preparing this project, I have faced some difficulties. Hence, they are the
limitations of this project:-
1. This project report is limited due to the vast concept of direct marketing.
Which cannot be explained in such limited spaced project?
2. Some of the personal problem like lack of sufficient founds and sufficient
information also limited this project.
3. The data’s on Amway is only provided to its members. Which itself a very
hard task for me to collect these information’s without being a member of it.
METHODOLOGY :-
The project study is complied from various Newspapers, Amagram, Newsgram
(Amway mazagines), journals and agent’s manual etc.
The most important source of information this project came’s from Amway’s
agent’s manual. The secondary data are explained with examples through the help
of table and diagrams. In this report some mathematical symbol like %
(percentage), (Ratio) etc. are used for calculation.
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CHAPTER PLAN
CHAPTER -1 : Introduction
CHAPTER-2 : Amway-A New Horizon In Direct Marketing
CHAPTER – 3 : Amway Sale And Marketing Plan
CHAPTER-4 : Financial Analysis
CHAPTER-5 : Conclusion
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CHAPTER-2
AMWAY-A NEW HORIZON IN DIRECT
MARKETING
INTRODUCTION TO PROJECT
Our objective of the study is to understand the Amway’s operations in
international marketing with respect to PESTLE analysis, SWOT analysis,
Marketing Mix (Product, Price, Place, Promotion, Packaging and People) and also
we have compared its operation domestically and internationally. To understand
the former part, we have visited ‘Amway India’ and gathered appropriate
information with regards to project.
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BENEFITS TO CUSTOMER:
The form of marketing goods of services directly to customers takes place.
Convenience
Personalized attention
A good section of products
Ability to examine the products for a person of time protected by a customer
refund policy.
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Amway –A New Horizon In Direct Marketing
Many people have chosen direct selling because they want to have their own
business. But can not do it for the following reasons:-
Legal problems.
Maintaining of accounts
Limitations of markets.
Because they like and believe in the product, which are of absolute of
premium quality.
Because, they like being on IBO (independent business owner) and working
at the spare time.
Because they like the supplemental family income or like making huge side
income to fulfill their dreams and ambitions.
Because of its world wide recognition.
Because for enjoying networking and meeting people and of cause, love to
help others.
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Amway –A New Horizon In Direct Marketing
A distinguished lineage:- companies across the world, run on the twin rails
of profit and growth. But some companies are driven differently. At Amway our
philosophy is defined by commitment. Trust enduring relationships and the ideal of
perfection above profit. From a humble beginning in 1959, using an old gas
station, Amway the brain child of co-founders rich Devos and Jan van Andel, is
now one of the world’s largest and successful Direct selling companies. Between
then and how. Amway corporation has grown into a us multi billion dollar
company managed by over 12000 employees. It operates across 88 countries and
territories, through a sales- force of over 3 million Distributions. The company
manufactures 450 products, and markets more than 3000 internationally reputed
brands. Over 500 R &D scientists and professionals ensure the exceptional quality
of our products across 5 product lines:- Home care, personal care, Home Tech,
Cosmetics, Nutrition and Wellness. Conscious of its global responsibilities as
mature and reputed corporate citizen, Amway binds its Distributors to operate their
business in concert with the Rules of conduct. The code of ethics and the Rules of
conduct defines best business practices mandatory for Distributors. Amway’s code
of Ethics and its sales and marketing plan have set standards for the Direct selling
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Independent distributor force more than 40,00,000 world wide and more
than 50,00,000 in India.
In the first three weeks of operations, it has already surpassed the total turn
of all other networks- marketing companies active in India market for the
last few years.
1. Freedom:
Provides most conductive environment to live, work, achieve and grow.
Operate as independent business people.
Conduct a full-time or part-time business.
2. Family:-
Our primary social structure provides values, framework for growth and
ability to thrive.
Family- owned business, passed on to generations.
An attempt to strengthen family ties.
3. Hope:-
Power to transform lives positively.
Opportunity to establish and run a business irrespective of social status,
profession or educational background.
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Amway –A New Horizon In Direct Marketing
Benefits to consumer:
The company offers world-class produce, Which exceeds consumer expectations.
The consumer benefits from the Amway sales model because it ensures
convenience and reliability.
Salient Features:-
No formalities:- Amway offers any one, any where entrepreneurship and the
opportunity to own an opportunity to own an independent business as an
independent Amway distributor.
Realizing self worth:- Amway helps people from all walks acquire a sense of
self worth.
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Best in usage value and quality:- Amway products are unique usage and I
quality. A key feature of Amway products is their highly concentrated formulation
which offers excellent. Value-for-money. Another attribute of Amway products
are produced by small/ cottage manufactures across the country. Most of them
never find a marlset. For want of a distribution and sales option for small
manufactures.
Ease of ordering: Picks up the phones and order the products you need
Ease or return: A distributors has the freedom to quite the business and products.
The opportunity:-
The best payment opportunity in the world, considering its “Low cost” low risk
and high return “profile”.
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Amway –A New Horizon In Direct Marketing
AMWAY –INDIA
INTRODUCTION:-
Amway India was established in 1995. It commenced commercial operations
in may 1998; it started work in the social sector in 1996. In the brief period since
launch, it has emerged as the country’s largest direct selling company. Over
3,50,000 entrepreneurs have adopted the Amway business opportunity; several of
them have grown to become successful business leaders.
COMMITMENT:-
To make a significant contribution to the communities in which we live and works
throughout the world. Amway is not limited to corporate bottom lines; the
company is a nature corporate citizen. For over 40 years, across the globe, we have
been sensitive to the needs of the communities in which we operate.
Reorganization for this has come from several governments and organizations
including the United Nations.
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Over 450 unique, high-quality products carry the Amway name in the areas
of nutrition, wellness, beauty and home, as well as commercial products and a
variety of services (from which 105 products are offered in India). In addition,
Amway independent business owners in selected markets sell additional brand-
name goods through local merchandise catalogues, plus a variety of services and
educational products. All products are backed by a customer satisfaction guarantee.
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Cosmetics
Our skin is the outward appearance of who or what we are , or what we would like to be.
But it is more than a simple cover. It is the largest organ of our body - a complex and
dynamic system that is vital to our health and reflects it as well.
Artistry®
Artistry® is one of the world’s top five largest-selling prestige brands of facial skin care
and colour cosmetics.
Attitude®
All products of Attitude contain Skin Vitalizing Complex that synergistically combine to
cleanse, Replenish & Moisturize the skin making it soft & supple.
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Home Care
Amway’s Home Care Brands provide complete cleaning systems that fit with everyone’s
needs. Their versatile, effective product systems offer the features and benefits
consumers want. No matter what your lifestyle, Amway’s Home Care products make
light work of your cleaning chores.
SA8®
SA8 Gelzyme is India's only 3-in-1 laundry detergent which pretreats, cleans and softens.
LOC®
LOC High Suds is a multipurpose household liquid cleaner.
Dish Drops®
Dish Drops is a concentrated hand dishwashing liquid with a powerful "Triadic
Detergency System".
Personal Care
Amway Personal Care products have built global reputation based on their world-class
research and development. These products are designed to deliver the ultimate grooming
experience and the confidence that lasts long.
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Glister®
Glister Toothpaste is a revolutionary Multi-Action Toothpaste with Sylodent that
offers seven benefits.
Persona®
Persona Premium 3 in 1 Soap is a complete soap for the entire family promises
refreshing confidence.
Satinique®
Satinique Advanced Range with unique Ceramide Infusion System uses nature's
own renewing technology to rejuvenate, strengthen and protect your hair.
Dynamite®
Dynamite's range of male grooming products, formulated internationally is
designed to deliver the ultimate grooming experience.
G&H®
G&H Range enriched with the goodness of Glycerine and Honey, deeply nourishes
and hydrates the skin for a healthy glow.
Apart from this Amway also deals in Air purifiers and Water purifiers, Jewellery,
Electronics, & Insurance products.
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Manufacturing Strategy
Almost all Amway India products are manufactured in the country through
third party contract manufacturers. With the exception of Cosmetics range
(Artistry*) and some products in Nutrition and Wellness category, all Amway
India products and bottles are manufactured in India.
The products match Amway’s global quality standards. They carry a tamper-
proof seal and a ‘100% Money Back Guarantee'. If not completely satisfied with
the product, the consumer can return it for a refund. Amway products are
environment friendly, and are not tested on animals. Amway encourages the return
of its used product bottles for re-cycling and to prevent their misuse.
To bring the identified contract manufacturers’ production facilities and
skills to international standard, Amway has invested in excess of US$ 4 million
(approx. Rs. 17 crore). The transfer of this state-of-the-art, world-class technology,
has been free of cost.
XOOM : Concertrate
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BUffuo
Nutrilite : Daily
Nutrilite : Kinds
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conformance checklists.
Formulation
The flavors and fragrance used in Amway products do not use carcinogenic (
cancer causing) compounds.
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CHAPTER -3
AMWAY SALE AND MARKETING PLAN
The sales and marketing plan is the cornerstone of the Amway business. It
encourages distributors to sell products and sponsor other distributors through an
extensive system of Awards and Rewards that recognize the increasing amount of
effort required to achieve higher performance levels. To build a successful
distributorship, distributor must sell products and sponsor other individuals as
distributors.
The Amway is private co operative organization. The Amway Sales and
Marketing Plan put you in control, allowing you the flexibility to work where and
when you want, giving you time for family and friends as well as the opportunity
to earn a good income. It adapts easily to your needs and ambitions, and grows
with them, offering you all the personal support and assistance you require to
become the Business Owner you want to be. With Amway you are Connected to
the global leader in multilevel marketing, with over 40 years of experience,
Supported by great products and people who will help you succeed, and finally In
Control of your life.
The Amway Sales and Marketing Plan is a low risk, low start-up cost
business opportunity that is open to everyone. It allows you to build your business
through retailing products and sponsoring other people who, in turn, can retail
products and offer the business opportunity to others. By passing your sales and
marketing knowledge to your developing team, you not only build your own
business network but also enable others to build one of their own.
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High-quality Away product are the key to your success- your customers will
like them and use them and recommend them to other. Because Awway products
are “ Consumable “ you will be providing regular replenishment to your
consumers, giving tyou the opportunity to demonstrate lost of other. Amway
products as will any of your distributors who merchandise products to their
customers. In addition, you have the opportunity to receive commissions from
Amway based on monthly product volume. Amway products are the foundation
open which your business growth will occur. Satisfied Amway customers not only
help your business to grow in terms of product sales, they are also an excellent
source of potential distributors because they know the products and use them
regularly.
One must have to develop his skills to help his customers purchase Amway
products and then establish long – term relationship with them by providing
excellent service.
Product knowledge
Finding Customers
Approaching Customers
Creating Merchandising
Helping Customers to purchase
Finalizing the purchase
Maintaining customer relationship
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Distributors purchase product from Amway at distributor cost and them sell these
products at a higher price ( not more than printed MRP). Distributors keep this
difference which is the retail sales profit.
2. Performance incentive :
It is the unit amount assigned to each product. It is an effort index which puts
emphasis on the units sold and the selling price. Each month PV is totaled in order
to determined the performance incentive bracket. These bracket range from 3% to
21%.
50PV
50PV
50PV
50PV 50PV
50PV
50PV
50PV
50PV 50PV 50PV
50PV
50PV
50PV 50PV
50PV
50PV
50PV
50PV
Example
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Activities Include :
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CHAPTER-4
FINANCIAL ANALYSIS
Meaning of financial statement
Summary report that shows how a firm has used the funds entrusted to it by its
stockholders (shareholders) and lenders, and what is its current financial position.
The three basic financial statements are the (1) balance sheet, which shows firm's
assets, liabilities, and net worth on a stated date; (2) income statement (also called
profit & loss account), which shows how the net income of the firm is arrived at
over a stated period, and (3) cash flow statement, which shows the inflows and
outflows of cash caused by the firm's activities during a stated period. Also called
business financials
be invested in. When looking at a specific company, the financial analyst will often
focus on the income statement, balance sheet, and cash flow statement. In
addition, one key area of financial analysis involves extrapolating the company's
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Financial Results of Amway India for the Year ended 31st 2011
Particulars 9 month Quarter Quarter Year Year
ended 31st Ended31st Ended31st Ended31st Ended31st Oct
July 2011 Oct 2011 Oct 2010 Oct2011 2010
1. Income from 8754.6 2476.2 2167.1 11230.8 9812.5
operation
2.Other income 123.6 16.2 135.0 139.8 273.2
3.Total Expenditures
a.Staff cost 17773.5 322.1 622.1 2395.6 2395.6
b.Advertising cost 345.6 135.2 138.8 480.8 616.2
c.Other cost 2898.2 658.3 912.3 3556.5 3222.1
d.Diminution in 0.22 0.12 4.1 0.34 4.1
the value of
investments
4. Interest 254.5 31.2 28.0 285.8 273.9
5. Depreciation 409.4 102.3 120.3 551.7 533.9
6. Profit before tax 3451.28 943.18 471.4 394.46 3015.8
7. Provision for tax (NET) 1173.44 320.68 186.7 1494.12 1172.8
8.Deferred tax (NET) 162.3 45.6 13.5 116.7 89.3
9. Net profit 2440.14 576.9 271.2 3017.04 1932.30
10.Paid-up equity share 1458.3 1458.3 1458.3 1458.3 1458.3
capital (Face value of Rs
10 per share
11.Reserve Excluding ----- ---- --- --- 9139.5
revaluation reserve
12.Dividend per share( in ---- ---- --- 4.0 3.3
Rupees)
13.ESP basis & diluted 1.9 13.3
14. Aggregate of non- 466500(32) 4665600(3 5833333(40%) 4665600.(32 5833333(40%
promoters share holding: 2%) %) )
number of shares
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CHAPTER-5
FINDINDING, SUGGESION, CONCLUSION &
BILIOGRAPHY
FINDING
To be connected to an Amway Independent Business Owner (IBO) in your
area, or to learn more about Amway’s great products or our business opportunity,
sign up as a customer or to start your own business.
Also, learn more about the Independent Business Owners Association
International (IBOAI). For over 50 years, the IBOAI has been the official
advocacy organization for IBOs. Visit www.iboai.com for more information.
If you want to take your skill-set to the next level and find free Amway
leads, you first need to believe that it is possible to become a successful Amway
marketer. The mind is a powerful thing and if you believe that you can become
successful, you will.
Before we go into discussing how you can find Amway leads, let's discuss
your mindset. To be able to get even just one lead, you first need to start to believe
in yourself. If you do not have the proper mindset, that will carry over to your
prospects and will net you little if any results.
SUGGESTIONS
Trial packs should be used because customer must have to introduce the
product. Once customer gets idea about product he comes to know
advantages of products.
The products should be cheap the home delivery system takes at least two
days to deliver the products so the delivery should be instant.
There must be multiple options for purchasing the products for distributers
like online, tale and instant purchasing.
In every city, the Amway office should be situated in such a location so that
it is in reach of all distributers.
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CONCLUSION
Amway Corporation has succeeded for almost four decades due to its
proper, ethical and honorable addition to the return market price. It is a world
leader in direct marketing for it outstanding characteristics ranging from business
opportunities with versatile qualitative products to different kinds of rewards to its
members, It has also taken various social welfare activities for developing the
human value. In 1962 Amway became an international company when it’s first
foreign affiliate in 60, making the Amway opportunity available in more than 100
countries and six continents. He was Sanjay Jain of Balesore, who fist grought the
Amway business to Odisha.
Today direct selling is $ 85 Billion a year industry, with more than 25
million sales people worldwide “ Rich Devos” and “Jay Van Andel ” where
staunchly committed to the Direct Marketing concept from the very beginning.
Perhaps family member Nan Van Andel summed it up best when she said, “
You have to want Amway to go on, not for your self interest, but because Amway
helps people to help themselves. The Amway opportunity has been a God sent for
the millions of people to help whose lives have been touched by this business and
who have discovered some thing of value that could never found anywhere else”.
A key element to this success is the reorganization by govts. To Amway as
an ideal model of marketing system.
The main objective of Amway foundation is to develop the people to an extent,
where they will enjoy both time and monetary freedom so, when Amway
distributors succeed, Amway succeeds.
If we will observe the 44 years history of Amway, we will be of no wander that it
is “ The best business opportunity in the world”.
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BIBLIOGRAPHY
www. amway.com
www.amwayindia.com
www.google.com
www.amway financialanalysis.com
TANKS
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