SUJATA MAHAJAN

Mobile – 91+9767151318 Email: - sujata_j9@rediffmail.com

PROFESSIONAL OBJECTIVE:
To join a team of quality professionals working in a highly innovative environment, to utilize my
Educational background and experience that would be mutually beneficial for the advancement
of the organization and further growth in my career.

Total retail work experience – 10 yrs.

WORK EXPERIENCE

Organization: Enrich Salon & Academy

Designation: Salon Manager

Duration: 29th June 2013 to 21st June 2014

Job Responsibility:

 Handling unisex salon at Aundh.

 Total manpower of 20
 Taking overall responsibility of salon for smoother functioning
 Responsible for inventory and marketing tie-ups
 Taking feedback and resplving customer queries.
 Achieving the yearly targets and monitoring them
 Proper training of staff and managing the accounts of the store.

Organization: YLG Salon & Spa. (R & R Salons Pvt ltd. ).

Designation: Store Manager

Duration: 6th June 2011 to 30th Oct 2012

Job Responsibility:

 Handling the ladies salon & spa at Central mall Bund garden.
 Responsible for the entire store operations with manpower of 13.
 Managing the appointments & repeat customers back to the salon.
  Promoting the offers with all the marketing techniques internally & externally
by doing various tie –ups.
 Handling all the accounts & store expenses monthly basis.
 Controlling the inventory & audit on regular basis.
 Handling the opening and closing schedule of the store.
 Reporting directly to the operations manager with the daily sales & other reports.

Organization: Lavasa Corporation Ltd. (HCC group ).

Designation: Business Development Executive - Retail

Duration: 29th March 2010 to March 2011

Job Responsibility:

 Responsible for smoother functioning of the souvenir, bamboo & other

stores yet to open in future.
 Getting the vendors for the store and variety of merchandise in the store.
 Also managing the kiosks during the events held in Lavasa.
 Managing two staff with proper scheduling and monitoring them.
 Handling the entire Store Operating Processes.
 Checking the store display and size wise arrangement done in the store.
 Giving feedback to the merchandiser about the merchandise.
 Handling the opening and closing schedule of the store.
 Responsible for the cash collection and submission to the accounts.

Organization: MEGAMART (ARVIND BRANDS ).

Designation: Concept Manager

Duration: 19th May 2008 to 6th Aug 2009

Departments Handled: Cosmetics, fragrances, sunglasses, watches, ladies & men’s casual.

Job Responsibility:

 Responsible for smoother functioning of the floor.

 Checking the manpower availability.
 Allocating targets to CSA’s and daily monitoring them to achieve them.
 Maintaining the grooming standards of the CSA’s.
 Handling the entire Store Operating Processes.
 Checking discounts and offers running in the store,
 Checking the floor presentation according to the Plano gram & cleanliness on the floor
Cash counter, trial rooms, toilets and housekeeping person availability.
 Giving feedback to the merchandiser about the merchandise.

Organization: HOBBY IDEAS (PIDILITE INDUSTRIES LTD).

Designation: Store Manager

Duration: 1st March 2007 to 13 April 2008

Job Responsibility:
  It is India’s first craft & hobby store.
 Location – Pune (2700 sq.ft).
 It includes sections like Home Craft, Kids Craft, Boys Craft, Moulding Craft,
 Paper Craft, Accessories, Calligraphy, Magic Sets, Bead Craft, Glass Craft
 Fabric Craft, Books Craft & Games.
 Proper check on manpower, security & housekeeping in the store.
 Handled workshops & demos in the store.
 Responsible for all the administration in the store.
 Had to leave the job as the store got closed.

Organization: SHOPPERS’ STOP PVT. LTD.

Designation: Department Manager

Departments Handled: Kids, Home, Ladies Ethnic & western , Ladies Footwear & Handbags

Duration: 6th August 2003 to 22nd December 2006

Job Responsibility:

 Responsible for smoother functioning of the floor.

 Checking the manpower availability.
 Allocating targets to CCA’s and daily monitoring them to achieve them.
 Maintaining the grooming standards of the CCA’s.
 Checking the floor presentation according to the Plano gram, cleanliness on the floor
cash counter, trial rooms, toilets and housekeeping person availability.
 Giving feedback to the merchandiser about the merchandise
 Also handled service areas like First Citizen Desk & Customer Service Desk.

Job Responsibility at First Citizen Desk

 My virtual job was handling First citizen customers (Loyalty programme of Shoppers’ Stop).
 Dealing with their point system and queries related to the First citizen Card.
 Regular mailing them regarding the in-store offers and also out-store offers
 Also handling the team members at the desk for smoother functioning of the desk.
 Basic focus to retain service standards for all the first citizens.

Job Responsibility at Customer Service desk

 Taking care of alterations, exchanges & customer’s complaints.

 Also handling the gift wrapping counter.
 Handling all customer issues, repairs taken & suggestions taken from customers.
 Also manning the desk with the team members.

Training:

 I have undergone training regarding the Buying and Merchandising.

 Also taken training for First citizen & Customer Service Desk regarding all the job
Responsibilities.
 I have also taken training for all the CCA’s regarding Product knowledge on the floor,
First Citizen & Customer Service Desk.
 Achievement: Every year Top 10 CCA are selected for the Baby Kangaroo Exam
Potential Development programme for CCA’s) on the basis of overall
 Performance in the store and was selected for that which I successfully cleared out.

EDUCATIONAL DETAILS:

 PGDBA from Symbiosis Center for Distance Learning

 Pursued Certificate in Retailing and Retailing Principles from the City and Guilds
Of London Institute
 Passed B.H.Sc. (Textiles and Clothing) From S.N.D.T College
With higher second class.
 Completed Fashion Designing Diploma from Career Forum Institute (Camp)
 Passed H.Sc. From S.N.D.T College with higher second class.
 Passed S.S.C.From Vidya Niketan School with first class.

COMPUTER SKILLS - Completed basic computer course from Aptech.

Completed Adobe Photoshop & Coreldraw from Aptech.

PERSONAL DETAILS - Date of birth - 9th JULY 1981

Marital status - Married
Hobbies - Painting, music, reading, browsing on net, travelling.
Citizenship - Indian
Languages - English, Hindi & Marathi
Address - Row House no.9, 480/B, Daivyog Soc, Parvati ,
Pune -9.

PERSONAL STATEMENT

I’ am a confessed workaholic & Chronic Learner, would like to excel in the field of Service
And be an achiever in this Competitive world by the means of quality and commitment.

Place:

Date:

Sujata Mahajan