Ashley Salvan

1103/04, Bhakti Park, Wadala East, Mumbai- 400037, Maharashtra, India

+91 9582969698/ +91 9702800198
Ashley.salvan@hotmail.com

A committed, flexible, success driven and self

Personal motivated individual dedicated to transforming
Profile business processes in a challenging environment,
Possess’ Strong Analytical, interpersonal and conflict
management skills with ability to develop and
maintain exceptional business and client
relationships.

Experience TCS eServe Limited (erstwhile Citigroup Global

Services)
Processing Executive- Credit Card Operations
(Mar 2010-May 2010)

 Processing of Lost and Stolen cards

 Processing of Fraudulent transactions prevention
 Excessive authorizations decline/approval
 Reset of card holder’s online banking password
 Trouble shooting of online banking problems.
 Processing transaction disputes for card holders.

Core Competencies

 Strong Analytical ability

 Extensive domain knowledge
 Effective Client Management & People Management skills
 Expertise in proactive identification of customer
requirements
 Understanding of all UK Laws & Regulations

The Influx Group (Franchisee of Support Direct

India Pvt. Ltd)
Executive Team Leader- (July 2009 – Nov 2009)

 Brand Building for Clients and their products

 Lead and apply strategic and tactical decisions for
Operational Engagement and Management
 Hiring and Recruitment of Marketing Executives
 Team Building
 Training and development of fresh hires
 Responsible for delivery of Service to meet Client
expectations
 Accountable for Sales Strategy in generating Revenue
 Responsible for Sales delivery and Target achievement

Core Competencies

 Strong Analytical ability

 Extensive domain knowledge
 Strong People Management Skills
 Expertise in Strategizing
 Orientation towards Learning and Development

ICICI Bank Pvt Ltd

Assistant Manager- Retail & Branch Banking (Sept
2008-June 2009)

 Subject Matter Expert on all areas of Retail Banking

Operations.
 Implemented changes, trained users and developed
procedure manuals.
 Solved Business Queries
 Minimised pendencies
 Responsible for completion of end of day activity
 Responsible for achieving daily targets
 Handling of a team to deliver superior client delivery

Core Competencies
 Thorough knowledge and understanding on Banking
Platforms
 Expertise on end to end operations of Payment processing
 Extensive knowledge on the authorisation systems and
operations.
 Strong domain knowledge on Retail banking
 Expertise in analyzing and understand processes and
identifying risks associated with processes.
 Identification of risk mitigants and implementation of
controls.
 Using Structured and logical methodologies for capturing
business requirements and needs.
 Strong Execution abilities of identified customer

Page 2 of 3
 requirements and proactive decision making to avoid
disruptions in service.

Education Pursuing PGDBM (International Business) from

Institute of Management &Technology, Ghaziabad-
(2010-2012)
Bachelor of Engineering from K.J.Somaiya College of
Engineering, Mumbai (2008)
Higher Secondary from St. Xavier’s College, Mumbai (2003)
Senior Secondary from Holy Family high School, Mumbai
(2001)

Technical Operating Systems: Windows, MS-DOS

Qualificati Office Applications- MS Office, MS Project, MS Visio
on

Extra Active Participation in School, College and Inter Collegiate

curricular competitions including singing, elocution, debate etc
activities Active Participation in Various Sports events
&
Interests Hobbies and Interests include Sports, Music, Graffiti

Personal Date of Birth: 6th Jan 1986

details Marital Status: Single
Languages Known: English, Hindi & Marathi
Nationality: Indian
Passport: Held in Possession

Page 3 of 3