WEB-BASED APPOINTMENT MANAGEMENT SYSTEM

A Research Project by

MAOMAY, JOSHUA KIM

MANALO, JOHN PAUL
CAYABYAB, ANA LIZA F.

Submitted to the College of Computer Studies

Laguna State Polytechnic University – Los Baños Campus

Partial Fulfilment in System Analysis and Design

And Web Development

November 2019
 CHAPTER 1
INTRODUCTION
People work to live and working is not easy especially when people eke out a living from other
people business. In some cases, disputes arises between the employers and employees because of
unfair labor practices and misconducts. In order to steer clear of this scenarios, people need
comprehensive service for the resolution of disputes concerning industrial relations and employments
rights. Thus, therefore forming the National Labor Relations Commission playing crucial role in
maintaining peace for the common good.
The National Labor Relations Commission (NLRC) is a quasi-judicial body which symbolizes the
common front organized by government, labor and management to expeditiously resolve labor disputes
thru the process of mediation, conciliation and compulsory arbitration. The NLRC is attached to the
Department of Labor and Employment for program and policy coordination. It plays a vital role in the
government's program of promoting and maintaining industrial peace thru the speedy dispensation of
labor justice and development of an effective dispute settlement machinery. It is committed to
institutional integrity demonstrated by competence, personal commitment and deep sense of public
sense.
Their mission is to resolve labor dispute in the fairest, quickest, least expensive and most
effective way possible. And vision is to deserve public trust as a quasi-judicial agency by way of a fair,
equitable disposition of labor cases at a lesser cost.

Labor dispute adjudication started during the Commonwealth period when the "contract labor law" act
was passed by the U.S. Congress on January 23, 1885 and was enforced in the Philippines on June 6,
1899. The law initially placed labor cases under the jurisdiction of the Court of First Instance
On 14 October 1972, President Ferdinand E. Marcos, during Martial Law period and by virtue of
Proclamation 1081, issued P.D. 21, creating, among others, an interim National Labor Relations
Commission composed of three (3) members, with the Undersecretary of Labor or duly authorized
representative as Chairman and the Director of Labor Relations and the Director of Labor Standards or
their duly authorized representative, as members.
The Interim Commission exercised original and exclusive jurisdiction over all matters involving
employer-employee relations including all disputes and grievances which may otherwise lead to strikes
and lock-outs under R.A. 875; all strikes overtaken by Proclamation 1081; and all pending cases in the
Bureau of Labor Relations.
The interim NLRC existed for two (2) years, until the passage of P.D. 442.
Because of short and inadequate rules, most of the tempo of CIR proceedings under R.A. 875, was
dictated by the Rules of Court often to the disadvantage of the working man. This was especially so in
labor cases involving unfair labor practice (ULP) which was criminal in nature under the law.
It was for that reason that P.D. 442, abolishing the CIR and the Interim NLRC, was issued on
November 1, 1974.
The NLRC, under P.D. 442, is under the administrative supervision of the Secretary of Labor and was
composed of a Chairman representing the public, two members representing the workers and two
members representing the employers (Art. 261, P.D. 442). The Commission has the exclusive appellate
jurisdiction over all cases decided by the Labor Arbiters (which are under the administrative supervision
of the Chairman) and compulsory arbitrators (Art. 265, P.D. 442).
The decisions of the Commission, although final and unappealable, can be elevated to the Supreme
Court by petition for certiorari on questions of law; and in cases where national interest is involved,
appealable to the Office of the President upon the recommendation of the Secretary of Labor (Art. 302,
P.D. 442).
But before P.D. 442 became effective on November 1, 1974, it was further amended by P.D. 570-A on
November 1, 1974 which provided the following features:
The composition of the Commission was increased to seven members, enabling it to sit in two (2)
Divisions. It was composed of a Chairman, two (2) members representing the public and two (2)
members representing the employers. The Divisions were each chaired by a government
representative.
It added to the Commission the power "to enjoin any or all acts involving or arising from any case
pending before it; which, if not restrained forthwith, may cause grave or irreparable damage to any of
the parties to the case or seriously affect social or economic stability."
The original and exclusive jurisdiction of Labor Arbiters over ULP cases; those that workers
may file involving wages, hours of work and other terms and conditions of employment; all money
claims of the worker, including those based on non-payment or underpayment of wages, overtime
compensation, separation pay and other benefits provided by law or appropriate agreement, except
claims for employees' compensation, social security, medicare and maternity benefits; violation of labor
standard laws; cases involving household services; termination cases; and cases arising from any
violation of Art. 265 of the Labor Code, including questions involving the legality of strikes and lockouts.
http://www.nlrc.dole.gov.ph/abtNlrc.php
However, the court in San Pablo City was composed of five staff. The Labor Arbiter, Labor Arbitration
Associates, stenographic reporter, and the Sheriff. The court is equipped with one personal computer,
one printer, log books and a file of documents. The way of storing and collecting data are done
manually. They are using Microsoft Word and Microsoft excel in processing documents.
All labor cases data were gathered manually using pen and log books by the stenographic reporter and
transferred to Labor Arbitration Associates to encode it again in Microsoft Excel for their monthly report.
All these laborious work was done in a day to day basis.
OBJECTIVES OF THE STUDY
After a comprehensive study about National Labor Relations Commissions, a variety of
plight emerged. As observed, NLRC needs innovation in terms of process flow. They are repeatedly
gathering data manually. So the researchers thought of a remedy to the problem to expedite their work
using the system brought by technology. The advantages of having a system analyst and design
combined with web development system is the main objective of this study.
The advantages are:
 To expedite the work done manually with the use of technology and multifarious knowledge in
system analysis and design, saving time, money and effort.
 It offers a quality service to its user
 To lessen the workload of NLRC staff
 It offers an implication for information and monitoring of labor cases.
This is to create value for the organization, which for most agency means increasing productivity. Many
failed systems have been abandoned because the analysts tried to build a wonderful system without
clearly understanding how the system would fit with an organization’s goals, current business
processes, and other information systems to provide value. An investment in an information system is
like any other investment. The goal is not to acquire the tool, because the tool is simply a means to an
end; the goal is to enable the organization to perform work better so that it can earn greater profits or
serve its constituents more effectively. file:///E:/New%20folder/systems-analysis-and-design-with-uml-5th-
edition.pdf
An automated web-based appointment management system can lend itself to
capturing a large quantities of data. Wherein multiple types of data can be collected at the same time at
traffic speed. https://www.researchgate.net/figure/Advantages-and-disadvantages-of-manual-and-
automated-surveys-AASHTO-2006_tbl1_322644620
SIGNIFICANCE OF THE STUDY
 In order to attest the significance of a study, it should be answered with the nine (9)
“wH” questions: what, when, where, who, whom, which, whose, why and how.
These are the questions when answered will bring enlightenment to the user about the significance of
the study. It will reveal the hindrance in smooth-sailing process so that it can be resolved as soon as
possible.
1. What are the common problem being encountered during working hours?
 Filing was done like old days
 Laborious repetition of process done during encoding of data
 Not all hand written are legible
 Erroneous or misspelled information
 Lack of information during filing up of forms
 Complainants are unaware about the names of forms
 Records are sometimes misplaced at the office
 Documents are sometimes forgotten
 Slow flow of process because of time consumed during filing
 Outmoded custom of process
 Tiresome monitoring; time consuming, stressful traffic jams, wasted efforts
 Records/ documents are cumbersome to carry (for arbiter only) in making decision
2. When does the problem occur?
 It started during the filing and ends in making and sorting monthly reports
3. Where in the process is commonly committing error?
 Whenever the complainant leave a record with illegible penmanship
 Whenever the stenographer forgot to list down the case number of each labor case
 Whenever the SEnA officers overlook some data written in log books
4. Who is in charge of the reporting?
 The Labor Arbitration Associates and the stenographic reporters were the persons in
charge in reporting.
5. Whom data reports is the most crucial and critical?
 The Labor Arbitration Associates is the person in charge in reporting monthly labor
case so it is crucial for the stenographer reporter to give an accurate and complete
data to the LAA.
6. Which of the process is the most tiresome or burdensome?
  The encoding of data that was done manually and repeatedly was the most tiresome
for every staff in the court.
7. Why do they need the system?
 They badly need the Web-based Appointment System to expedite their work and
minimize mistakes.
 It will help them to lessen their work load.
 Through the system, more problem will be solve. More time will be saved, more efforts
will not be wasted because technology will give way to answer all of it.
8. Whose effort will lessen?
 This system is for the good of all including the data itself and the labor arbiter.
9. How will the user benefit from using the system?
 They will no longer experience laborious repletion of work and will lessen their work
load
 It will expedite the work because they will no longer need to encode it again when
making a report
 It will help to avoid any erroneous or misspelled words or information.
 Perchance the hard copy records are misplaced, there will be a soft copy back-ups for
records
 Records will be easy to review whenever it is needed.
 A copy of pleadings will be sent to a centralized email address as a repository so that
both parties’ pleadings will be seen by the labor arbiter for decision making purposes.

SCOPE AND LIMITATION OF THE STUDY

This system is implemented for all the complainants who want to complain their
employers. The users can input the data only if they have an access to the security of the web page.
Once they have the password to access the site, they would not need to manually get the data or
record because it would be done automatically after each transaction.
All the functions that were set and every details revealed were ascertained and
approved by the SEnA representative of NLRC.
The step by step process done manually was the basis in creating the Web-based
Appointment System for NLRC, the only difference is that with the Web-based appointment system the
process was being expedited using technology. There will be no redundancy in encoding the reports
because it will be auto-generated.
 Only the admin can access the web-page for editing the database. The researchers
are not allowed to make a function for the minutes of the meeting and the releasing of the decision but
the researchers are requested to make a function similar to the manual routine of the office work. The
confidentiality of the case is a must. Only the court and both parties to the case are allowed to view the
pleadings.
DEFINITION OF TERMS
Admin Person capable of encoding data, editing and

reviewing the data. It can also approve the

access of both parties of the case on the web

base by creating accounts for them.

Appointment Management System Is a computerized appointment management

used to store data, manage reports and

setting an appointment.

Code Igniter Is an open-source software rapid

development web framework, for use in

building dynamic web sites with PHP.is a

powerful PHP framework with a very small

footprint, built for developers.

Data Visualization A general term that describes any effort to

help people understand the significance

of data by placing it in a visual context.

Patterns, trends and correlations that might

go undetected in text-based data can be

exposed and recognized easier with data

visualization software.
JQuery Is a concise and fast JavaScript library that

can be used to simplify event handling, HTML

document traversing, Ajax interactions and

animation for speedy website development.

Login It refers to the entering of identifier

information, registered user way of gaining

access to the additional content of the

website not available to unregistered guest.

SEnA Single Entry Approach- an approach is an

administrative approach to provide a speedy,
impartial, inexpensive and accessible
settlement procedure for all issues/
complaints arising from employer-employee
relations to prevent them from ripening into
full blown disputes.
PHP Is a rifting language designed for Web

development, and also used as general-

purpose programming language.

Appointment Agreement as to time and place of meeting,

date, engagement, interview, tryst, visit..

NLRC The National Labor Relations Commission

(NLRC) is a quasi-judicial body which

symbolizes the common front organized by

government, labor and management to

expeditiously resolve labor disputes thru the

process of mediation, conciliation and

 compulsory arbitration. The one who will use

the web-based system.

Statistical Reports Displays all past, present and upcoming

complaints held in NLRC which can be
viewed in a month.
Sublime Text Provides build systems to allow users to run

external programs. Examples of common

uses for build systems include: compiling and

executing tests.

Use case diagram is a representation of a user's interaction with

the system that shows the relationship

between the user and the different use

cases in which the user is involved. A use

case diagram can identify the different types

of users of a system and the different use

cases and will often be accompanied by other

types of diagrams as well. The use cases are

represented by either circles or ellipses.

Web-Based Systems A variety of system being used to deliver

information and services by using internet

Web browser which will be the platform of the

system to be created.

Xampp is a free and open source cross

platform webserver solution stack package

developed by Apache. It help to create a

web-based management system.

JavaScript JavaScript is dynamic, high-level scripting

language and considered to be one of the

core three technologies of the world wide

web. It is considered an important part of a

web application. It is used for adding

functionalities and making web pages

interactive. In simple words, it informs the

browser about a certain activity or event that

occurred and changes the web page as a

response to that event, for example, a click

on a button.

HTML Hypertext markup language (HTML) is used

for creating web pages and web applications.

It describes the structure of the web pages.

Information from the HTML documents is

sent to the web browser to render or display

on the multimedia pages. Html used to

describe the structure of a document by

presenting a document in a heading,

paragraph, image, list, links and other objects

like that. Web browser presents the HTML

document by using its tags.

CSS It is important to make HTML pages attractive

to the users and for this purpose, developers

choose colors, nice fonts, and different

layouts. All this work is done by the CSS. In

short, CSS is used for styling of a HTML

document. It is designed in such a way that

enables separation of content and

presentation so that it makes easier any

change of content without interfering with a

design. It also enables multi web pages to

share the single CSS file for styling to reduce

repetition and complexity.

 CHAPTER II

Review of Related Literature

Information systems is collection of hardware, software, data, people and procedures that
are designed to provide the right information the user needs to do their task more
effectively, to the right person and at the right time (Davis and Yen, 1998).Information
system is important for any business because the business needs to have accurate
information and need to have the technology as a tool for solving problems and at the same
time increasing the productivity and the quality of doing business. Businesses today use
information system and use the available they understand the importance of maintaining
and updating data electronically (Davis and Yen, 1998).Using information system
formanaging information in the law firm such as Single Entry Approach appointment system
and hearing scheduling appointment is not only to save time or reduce cost, but also a way
to support and improve the law firm information to be more accessible and flexible
(modifying, saving, deleting, updating etc) for system users and storing data efficiently. In
addition, it improves the quality of data control (Liu and Zhu, 2007).
On the other hand, information system works to interact with the system databases, financial
module, scheduling module and the entire system modules. Therefore, to get the best
implementation, the health care system should be able to interact with several medical health care
staff (physicians, nurses, medical device users, financial and the administrators), which is the
conducted way to get a good insight how health care system working and will be more effectively
and efficiently for managing the information (Song et al.,2007).
Health care information system is looking at patients, in order to represent their health information
history and provide the flexibility and accessibility for patient information to be more reachable by
the authorized person (Rogers et al., 2006).The challenge here is how the information system can
represent and manage the entire information in the health care such as patient information, patient
consultation history, patient appointment, doctor's schedule, payment, products and medicines,
and document. In addition, how an integrated system can provide the accessibility to the right and
accurate information for any patient in the health care center. Moreover, how the system can
provide the accessibility for patients to allow them confirm their own appointment by themselves.