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• the manager should possess skills for diagnosing the causes of human behavior at work,
interpersonal communication, and motivating and leading workers, the focus became
satisfying worker needs. If worker needs were satisfied, wisdom held, the workers would in
turn be more productive.
• Thus, the human relations school focuses on issues of communication, leadership, motivation,
and group behavior.
• The human relations school of thought still influences management theory and practice, as
contemporary management focuses much attention on human resource management,
organizational behavior, and applied psychology in the workplace.
The Behavioral School