Tough Times

Handbook

Living on a Limited Income in

Fort McMurray

2008/09
 FORWARD

This handbook is an attempt to list free, low cost and affordable programs in
Fort McMurray. If you have changes to your listing or would like to add your
agency to this publication, please complete page 54 and return it to:
Tough Times Manual, F.C.S.S.
3rd Floor, City Hall
9909 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
Or visit the website at: www.joininghands.ca and complete the online change
form.

This Tough Times Manual is

dedicated to all those
resilient people who are
coping with the pressures
of surviving in the Fort McMurray
economic climate of today.

You are a determined, resourceful

group who manage through sheer
determination and courage.
We hope this book will
help you survive
the tough times.

2
 Table of Contents

Emergency Numbers ......................................................................... Pg 4

Government Agencies......................................................................... Pg 5
Employment Services ........................................................................ Pg 6
Emotional Health ............................................................................... Pg 9
Budgeting/Financial Services ............................................................ Pg 16
Food Services .................................................................................. Pg 21
Clothing Services ............................................................................. Pg 23
Housing/Shelter ............................................................................... Pg 25
Health Care ..................................................................................... Pg 28
Support Groups ............................................................................... Pg 31
Resources for Children & Youth ........................................................ Pg 34
Parenting Services ........................................................................... Pg 40
Senior’s Services ............................................................................. Pg 42
Legal Services .................................................................................. Pg 44
Out of Town Accommodations .......................................................... Pg 46
Education ........................................................................................ Pg 47
Miscellaneous .................................................................................. Pg 49
Free Things To Do ........................................................................... Pg 51
Family & Community Support Services (F.C.S.S.) ............................... Pg 52
Updates/Changes to Tough Times Handbook .................................... Pg 54

3
 FORT McMURRAY EMERGENCY NUMBERS

Police ..................................................................
Fire ......................................................................
Ambulance .......................................................... 911
Alcoholics Anonymous ............................................................. 743-0099
Child Abuse Hotline ......................................... 1-800-387-KIDS (5437)
Children’s Services................................................................... 743-7416
Crisis Management ...................................1-800-779-5057 or 743-4357
Emergency Shelter................................................................... 743-4135
F.C.S.S. Counselling Services ................................................... 743-7910
Fort McMurray Food Bank ........................................................ 743-1125
Gamblers Anonymous (24hrs) ...................................... 1-800-665-9676
Hospital.................................................................................... 791-6121
Kids Help Phone ............................................................ 1-800-668-6868
Landlord and Tenant Board...................................................... 743-5000
Narcotics Anonymous .............................................................. 791-2525
Pastew Detox Centre ............................................................... 791-2525
Police (RCMP) .......................................................................... 799-8888
Poison Centre................................. 1-800-332-1414 or (403) 944-1414
Salvation Army Family Services ............................................... 743-4135
Sexual Assault Crisis Line ........................................................ 791-6708
Teen Health Services ............................................................... 791-6263
Unity House 24 hr (can call collect) ......................................... 743-1190
Victim Services......................................................................... 790-0600
Wood Buffalo Housing and Development Corporation ............ 799-4050

4
 Government Agencies

Alberta Provincial Government Municipal Government

Your Member of Legislative Assembly can Mayor Melissa Blake
assist individuals and groups with provincial 743-7009
matters. Maureen.mielke@woodbuffalo.ab.ca
7th Floor, 9909 Franklin Avenue
Fort McMurray, Alberta
Hon. Guy Boutilier (MLA) T9H 2K4
790-6014
gboutilier@assembly.ab.ca
Minister of Municipal Affairs Members of Regional
Constituency Office
Municipality of Wood Buffalo
#102, 9925 Biggs Avenue
Fort McMurray, Alberta Council
T9H 1S2 ♦ Mike Allen
♦ David Blair
♦ Mila Byron
♦ Sharon Clarkson
♦ Sonny Flett
Federal Government
♦ Sheldon Germain
Your Member of Parliament can help if you ♦ Gordon Janvier
have problems with: pensions, income tax, ♦ Phil Meagher
employment insurance, immigration and ♦ Renee Rebus
citizenship, congratulatory messages, ♦ John Vyboh
government red tape or want
congratulatory messages sent.

Brian Jean
Member of Parliament
743-2201
brian.jean@telus.blackberry.net
Constituency Office
102—9912 Franklin Avenue
Fort McMurray, Alberta
T9H 2K5

5
 Employment Services

ARE YOU LOOKING FOR EMPLOYMENT?

BE PREPARED TO:

• Get organized and work hard.

Resume tips:
• Update your resume.
► keep it short and easy to read
• Research the companies you would like to
work for. Know what they do and think ► type it neatly—check spelling and
about what skills and experience you have grammar
to offer them.
► include a short cover letter that
• Let family, friends and acquaintances highlights the skills and interests
know you are looking for work. Lots of you have that relate to the
jobs are never advertised. specific job you are applying for
• Check newspapers, bulletin boards and
visit the employment service centres here
to help you.

JOB HELP IN FORT McMURRAY

Skill Development
There are many agencies that will help you “brush up” on your present skills or develop
new ones through their programs. Some places to check are listed on the next page
(some of these places are targeted to specific populations so please read the description
before calling).

6
Alberta Employment/
Immigration
743-7192
1-800-661-3753
1-866-644-5135
Main Floor, Provincial Building
9915 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
Co-located with the federal office of
Service Canada, 1st floor
www.woodbuffalo.net
8:15 a.m. to 4:30 p.m.
Closed 12:00 to 1:00 p.m.
The Human Resources & Employment
Centre offers information to worker and
employer clients on job openings, labour
market conditions, available training
courses and employment and immigration
programs and services.
Assured Income for the Severely
Handicapped Program (AISH)
743-7106
7th Floor, Provincial Building
9915 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
AISH provides financial assistance,
supplementary assistance (child benefits
and personal benefits) and health-related
assistance to adults with a disability. The
disability must severely limit the ability to
earn a living and must be permanent.
Canada– Alberta Jobs
1-800-727-2925
Check the Alberta Learning Information
Service (ALIS) website www.alis.gov.ab.ca/
employment/main.asp
C.H.O.I.C.E.S. Employment
Services (Association for
Community Living) Fort
McMurray
791-3009
Athabasca Building
10010 Franklin Avenue
Fort McMurray, Alberta
T9H 2K6
e-mail: fmacl@shawlink.ca
8:30 a.m. to 4:30 p.m. Monday to Friday
Closed 12:00 to 1:00 p.m.
Choices is dedicated to helping individuals
with disabilities and limitations to find
employment.
Labour Market Info Hotline
780-422-4266
1-800-661-3753
www.woodbuffalo.net
8:15 a.m. to 4:30 p.m.
Assists Albertans in making informed
choices in regards to career and
educational decisions.
Learning Resources Centre
Toll Free across Alberta
310-0000 then 780-427-5775
or 780-427-2767
www.lrc.learning.govt.ca
Offers booklets and information to Alberta
residents at no cost. For example: The
Adult Back to School Planner and the Job
Seekers Handbook.
7
Metis Nation of Alberta—Fort
McMurray Employment Assistance
Services Centre
714-3029 Job Information
Bay 301 Tamarack Village Computer Kiosks/Bulletin
9612 Franklin Avenue
Fort McMurray, Alberta
Boards
T9H 2J9 • 5th Floor, Provincial Building
• River City Centre Mall (Plaza II)
Will assist anyone with job search activities.
Focuses on assisting primarily Metis clients • Nistawoyou Friendship Centre
within the Wood Buffalo Region in achieving • Keyano College
self-sufficiency in the labour market by • Fort McMurray Public Library
identifying employability needs and skills.
• Conklin
• Fort Chipewyan
YMCA Youth Connections
Resource Centre
791-7520
#201, 10011 Franklin Avenue
Fort McMurray, Alberta
T9H 2K7
www.ymca.woodbuffalo.net OTHER RELATED RESOURCES

Provides employment and career services to

youth between the ages of 15 and 24 at no
charge. Services include resume building, Alberta Government—Labour
career planning, interview skills, budgeting,
Issues
injury prevention and more. Call for further
310-0000 then 780-427-3731
information.
Offers information about employment
standards, workplace health and safety
YMCA Immigrant Settlement standards.
Services
743-2970
#201, 10011 Franklin Ave. Workers Compensation Board
Fort McMurray, Alberta 310-0000 then 780-498-4000
T9H 2K7
Deals with workplace safety and provides
Offers services to permanent residents to compensation for individual workers who
Canada. Services include information, are injured on the job.
orientation, supportive counseling,
interpretation and translation, referrals,
language classes (LINC) and a host program.

8
 Emotional Health

TAKING CARE OF YOUR EMOTIONAL HEALTH

It is important to take care of your emotional health as well as your physical health,
especially when facing stressful situations. It is tough to cope with loss, whatever it might
be. In the course of a lifetime we may face many losses— of a partner through divorce or
death; of other loved ones; of financial security; of housing or of a job.

If you are dealing with loss, your reactions can include a range of feelings — you may feel
sad, lonely, confused, resentful, angry or numb. These feelings often come and go and
just when you think you are doing better, they can hit all over again. Lots of things trigger
these feelings — sometimes we recognize what the triggers are and other times we do
not. It is important to accept what we are feeling. It is common to initially feel shock and
disbelief. You may think of it all as a bad dream. The hurt and pain of accepting the loss is
very real. Adapting to the void created by loss takes time and effort. You can feel
happiness again and learn to cope with loss.

Coping with Loss

■ Accept your feelings for what they are.

Physical Symptoms of Stress Feelings are not right or wrong—they
are just there.
You are feeling: ■ Talk about your feelings. Find a friend
• Tiredness you trust who will listen; call the SOS
• Digestive problems—feelings of Crisis Line at 743-4357 (HELP) or the
nausea SOS Rural Line at 1-800-565-3801.
• Change in eating habits (cannot ■ Accept help from family and friends.
eat or binge eating) ■ Get back into your normal routine as
• Problems concentrating much as you can.
• Memory problems ■ Postpone major decisions until you
• Sleep problems feel better. Take time to think about
• Nightmares what you will need when your life
• Tearfulness becomes more settled.
• Tightness in chest or throat ■ Exercise—take a walk; go for a swim.
■ Get professional help if you need it.

9
If you do not begin to feel better within a
reasonable time, you might want to
consider seeking professional help.
Who Can Help?
Psychiatrists
Are medical doctors who have
completed three years of residency in
psychiatry after other medical school
requirements. They are well trained in
psychiatric diagnosis, pharmacotherapy
(prescribing the appropriate
medications) and spotting medical
problems that could contribute to
mental health problems.
Psychologists (Chartered)
Are professionals who have completed
graduate degrees (Masters or
Doctorate) in psychology. As part of
their training they have worked in the
mental health field under strict
supervision. To be “chartered” (or
licensed) in Alberta they also have to
meet rigorous professional entry
requirements. Psychologists have
specific training in psychological and
educational testing and in a variety of
(talk) therapy techniques.
Clinical Social Workers
Hold a Master’s degree or above (MSW,
DSW) and have also received
supervision while working in a mental
health setting. They are also trained in
varying (talk) therapy techniques. These
individuals usually also hold the title of
“Registered Social Worker” (RSW) which
means they belong to a regulated body
of professionals. However, not all RSW’s
hold advanced degrees (MSW or DSW)
so ask about qualifications and training.
10
Registered Nurses and Registered
Psychiatric Nurses
Professionals who have graduated
from a 2-4 year program. Many hold
Bachelor Degrees in nursing or a
more advanced degree (masters or
doctorate). They have specific training
and experience working with clients
having mental/psychiatric issues. Both
are required to register each year with
their respective professional
organizations (AARN & RPNAA) which
also monitor continuing education.
Where to Find a Therapist
Places to find mental health professionals
include:
♦ The Yellow Pages
♦ www.fmresources.org
♦ Health Link 1-866-4080-link (5465) or
1-877-303-2642
♦ Family
♦ Friends
♦ Physician/Doctor
♦ Employee and Family Assistance
Program
♦ Professional organizations such as:
ACSW—Social Workers 1-800-661-3089
CAP—Psychologists 1-888-424-0297
AARN—Registered Nurses
1-800-252-9392
RPNAA—Registered Psychiatric Nurses
1-877-234-7666
College of Physicians and Surgeons of
Alberta 1-800-561-3899
If you have any questions or believe that
you are being treated in an inappropriate
or unethical manner, please contact the
regulating body of the individual (see list
above).
- Taken from Emotional Wellness Service Providers
Handbook developed by MENTHA
 QUESTIONS TO ASK
For the therapist: For yourself:

♦ What experience do you have ♦ Do I feel welcomed?

with my kind of problem?
♦ Do I feel accepted?
♦ What are your professional
qualifications? ♦ Does he or she treat me with respect?

♦ How long have you been in
practice?
♦ Is the process and my
information kept confidential?
♦ Does his or her office feel like a haven?
♦ Does the therapist really listen?
♦ Does he or she seem knowledgeable?

STRESS BUSTERS
1. Cut down or cut out caffeine (coffee, tea, chocolate and cola products)

2. Avoid alcohol and drugs

3. Regular exercise—gets rid of excess energy generated by stress—choose

something you like

4. Do something relaxing:
- go for a walk
- sit by the fireplace
- pat the cat
- listen to restful music

5. Get enough sleep

- go to bed earlier
- take short naps (less than 30 minutes)
- you should: wake refreshed, have good daytime energy,
wake naturally before the alarm

6. Pace yourself. Monitor your stress and energy levels and learn
when to ease up and take a break

11
 If YOU NEED HELP COPING
Agency fees vary, some waive fees altogether or have no fees. In Fort McMurray there
are a number of counseling choices where you can find a therapist. The agencies that
offer low or no fees are outlined below. Be sure to ask about fees when contacting the
agency of your choice.
AADAC (Alberta Alcohol & Drug
Abuse Commission)
743-7187
1-866-332-2322 Helpline (24 hrs.)
410—9915 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
AADAC offers assessment, counselling and
intensive treatment to Albertans who have
alcohol, drug and gambling problems. It’s
a provincial agency. AADAC and its funded
agencies offer treatment, prevention and
information services throughout Alberta.
Athabasca Tribal Council Child &
Family Services
713-3437
9206 McCormick Drive
Fort McMurray, Alberta
T9H 1C7
Family service agency serving the five
First Nation Bands: Mikisew Cree,
Athabasca Chipewyan, Fort McKay, Fort
McMurray #468 and Chipewyan Prairie
First Nations (under the Athabasca Tribal
Council). Assistance is provided in areas of
housing, childcare, health care and
education. There is no fee.
12
Canadian Mental Health
Association
743-1053
Bay 13c—36 Riedel Street
Fort McMurray, Alberta
T9H 3E1
Provides workshops, support groups and
educational materials and aids for mental
health clients to cope with their
environment. Courses and workshops
include parenting, anger management,
self-esteem for women, men and teens,
working with stress and the art of
friendship. Fees for programs range from
$20 to $40 and may be adjusted based on
your financial situation.
Child Abuse Hotline
1-800-387-KIDS
1-800-387-5437
24 hour Child Abuse Hotline,
Toll-free across Alberta
This service is for reporting concerns about
child abuse/neglect.
“God gives every bird its food, but he does not
throw it into the nest.”
- Josiah Gilbert Holland
Child & Youth Advocate
1-800-644-7609
803 Peace Hills Trust Tower
10011 - 109 Street
Edmonton, Alberta
T5J 3S8
www3.gov.ab.ca/cs/childrensadvocate
A component of Alberta’s Child Welfare
System. Their role is to represent children
in care and to protect their rights. See web
page for further information or call above
number.
Family Crisis Society
Crisis line: 743-1190
(Unity House)
Sexual Assault: 791-6708 (24 hr)
P.O. Box 6165
Fort McMurray, Alberta
T9H 4W1
Support and crisis intervention for women
and children experiencing abuse.
Family & Community Support
Services (F.C.S.S.)
Counselling Services
743-7910
1-800-973-9663 (Toll Free)
Regional Municipality of Wood Buffalo
3rd floor, 9909 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
Offers counselling to individuals, families,
couples, teens and children. Fees are
based on your financial situation and
ability to pay. Fees are waived for people
who are not able to pay.
Keyano College Counseling
Services
791-4801
For Keyano students and prospective
students—Career, Academic, Financial and
Personal Counselling.
Mark Amy Centre for Healing
Addictions Ltd.
780-334-2398
P.O. Box 5748
Fort McMurray, Alberta
T9H 4V9
In the native tradition, the Mark Amy
Centre will provide holistic treatment in a
healthy environment for people suffering
from addictions.
Mental Health Helpline
780-735-3633
Healthlink: 408-LINK (5465)
Situated in Ponoka—dealing mostly with
mental health and mental illness problems
and referrals for Central Alberta—but
accessible from anywhere in Alberta.
Mental Health Services
791-6194 or 791-6138
Assessment, consultation and treatment for
children, adolescents and adults
experiencing mental health problems.
Access to a mental health professional is
available 24 hours per day via referral of
the Emergency Room physician. Clinics
held with visiting specialist.
13
Moving on Support Group Some Other Solutions
(Some Other Solutions) 743-4357 (24 hour crisis line)
743-8605 1-800-565-3801 (Rural)
743-8605 (office)
For relationship loss. A closed group that 9912 Manning Avenue
runs weekly for six weeks. Call for details Fort McMurray, Alberta
of place and time. T9H 2B9
www.someothersolutions.ca

Provides crisis intervention, prevention and

Pastew Place Detoxification
postvention. Offers bereavement support.
Centre
791-2525
505 Sakitawaw Trail S.
START Program
Fort McMurray, Alberta
T9H 4P3 (Salvation Army)
743-4135
24 hours a day/7 days a week 9919 MacDonald Avenue
Provides detoxification and physical/ Fort McMurray, Alberta
emotional support for people experiencing T9H 1S7
the effects of substance abuse and/or
problem gambling. Call for further Provides outreach support to children and
information. adults who experience physical and mental
handicaps.

SASP—Students Assisting
Students Program
743-8605
9912 Manning Avenue
Fort McMurray, Alberta
T9H 2B9
The SASP program is designed to ensure all
students have access to counselling and
support services free of charge.
Sexual Assault Centre
791-6708
Provides crisis intervention, support,
referrals and education in the areas of
sexual assault/abuse. Sponsored by the
Fort McMurray Crisis Society.
The Act Program
(Assertive Community
Treatment)
791-6194
(Operated by Community Mental Health)
Provides support and opportunities to
individuals with severe and persistent
mental illness.
Criteria:
♦ Requiring support in maintaining
maximum independence.
♦ Transitioning from acute episodes to
independent living.
♦ Requiring immediate support and
assistance during crisis situations.
♦ Requiring regular monitoring of
mental status and level of
independence.

14
 Employee & Family Assistance Programs (EFAP)

These agencies are provided by some/select employers to offer counselling services to

their employees:

♦ Regional Municipality of Wood Buffalo

For Municipal employees and their families only
743-7910

♦ Personal Support Network

EFAP offered to a number of employers in town, for employees and family members
791-1757

♦ Suncor Employee Assistance Plan

Refer to Personal Support Network

♦ Syncrude Canada Ltd. Employee & Family Assistance Plan

790-6120

Other companies also provide EFAP services so check with your employer to see what
services may be covered by your benefit package.

Other Counselling Services Available in Fort McMurray

Access Counselling 790-0200

Advanced Counselling and Consulting Practice 790-0334

Bridge Builders Conciliation Services Inc. 880-6056

Denise Mannell, Chartered Psychologist 715-7211

Mental Health Services 791-6194

Tapestry Counselling & Consulting Inc. 880-6240

The Ferrance Group 791-7595

Wits End Family Mediation and Counselling 743-8648

15
 Budgeting/Financial Services

MEETING YOUR ESSENTIAL NEEDS

Food, shelter, clothing and health care are the basic needs we all have. If your income is
limited, it becomes difficult to meet these basic needs. You almost have to be a magician
to juggle all the bills and be able to get the necessities. Even then, sometimes it seems
impossible. It requires skill in planning how to best use your limited money.

When You Owe Money

Explain your situation to your
creditors (landlords, utility
company, credit card companies)
and see if you can work out a
payment plan that works for you.
Remember to keep your end of
the bargain if you do this. Do not
avoid your creditors.
If you are unable to pay off debts
you might want to talk to
Bankruptcy Trustees who offer a
free initial consultation.
Bankruptcy Trustees:
Cameron-Okolita 1-800-343-0040
KPMG 1-800-642-3824
There is help available:
Credit Counselling Services of Alberta
1-888-294-0076
A not-for-profit consumer service providing the
following:
♦ A free telephone information line
♦ Free workshops on debt management
♦ Debt repayment (including a consumer
repayment program such as the Orderly Payment
of Debts)
♦ Rebuilding credit and using it wisely
You can also get a free guide to budgeting called
Stretch Your Dollars: Budgeting Basics. You can
get a copy online at www.creditcounselling.com

BUDGETING

Do not carry your financial burden alone. Let your family and friends know you need to
budget and that you plan to avoid spending money on extras.

Here is a budgeting worksheet to help you figure out your budget. You can use it to work
out your total income, your basic expenses and other non-essential items you spend money
on. You can get your monthly balance by subtracting total expenses from total income. If
your monthly balance is a positive, you are saving money. If it is a negative number, you
are going into debt each month.

16
 BUDGET SHEET

M onthly Incom e (w ages,alim ony,child support,pensions,

socialassistance,A ISH ,EIetc.)

Expenses RentorM ortgage

O therH ousing Costs (property taxes,

contentinsurance,hom e insurance,etc.)
U tilities (w ater,sew er,garbage,electricity,
telephone)
H om e M aintenance (laundry,toiletries,
upkeep)
Transportation (carpaym ent,bus ortaxi
fees)
A uto U pkeep (gas,insurance,license,
parking)
M edical/D ental(A H C,prescription,
eyeglass,etc.)
Food (groceries,restaurantexpenses)

Clothes (and otherrelated shopping

expenses)
Books,online Services (internetservices)

Entertainm ent(cable,satellite,video/D V D
rentals,theater,vacation,travel,etc.)
D ebt(creditcards,schoolloans,Payday
loans,etc.)
O therM onthly Expenses (child care,
housekeeping,hobbies,etc.)
TotalExpenses

A m ountLeftO ver to (vacation,children’s education,new hom e,

Save RRSP’s etc.)

17
 FINANCIAL ASSISTANCE
Alberta Human Resources &
Employment—Income &
Support Services
743-7192
Offices that provide welfare payments,
employment help and other assistance for
people unable to provide for their own
basic needs. In Fort McMurray, the Human
Resources and Employment office is
located on the main floor of the Provincial
Building.
Employment Insurance (EI)
1-800-206-7218
Employment Insurance (EI) helps you
when you lose your job. It can provide
temporary income while you look for
another job, are sick, pregnant, or
adopting a child. The first thing you must
do when you are out of work is APPLY
RIGHT AWAY even if you do not have all
the necessary documentation.
There are two types of EI benefits: regular
benefits for people who are unemployed
and looking for a job; and, special benefits
if you can’t work because of illness, injury,
pregnancy, or adoption. Not everyone
qualifies for EI and certain conditions must
be met. If you become unemployed, you
should file an application for benefits at
your local Canada Employment Centre
immediately. If you have your Record of
Employment, take it, along with proper
identification, when you apply.
18
PENSIONS
Alberta Widows Pension
310-0000 then 780-422-4080
8th Floor, 10035—108 Street
Edmonton, Alberta
For widows and widowers ages 55 to 64.
Canada Pension Plan
1-800-277-9914
8:00 a.m. to 4:30 p.m. Monday to Friday
Health and Welfare Canada Information on
Old Age Security, Canada Pension Plan and
Disability Benefits
Income Security Program -
Human Resources Development
1-800-277-9914
#155 - 9700 Jasper Avenue
Edmonton, Alberta
Provides a full range of information on
benefits under the Canada Pension Plan
and Old Age Security programs, including
Old Age Security, Guaranteed Income
Supplement, the Allowance, Survivor
Allowance, Canada Pension Plan, Death
Benefit, Survivor Benefits, and Children’s
Benefits.
Veterans Affairs
1-866-522-2122
#940 - 9700 Jasper Avenue
Edmonton, Alberta
Provides benefits to eligible veterans, their
dependents and survivors.
 INCOME RELATED BENEFITS

Eligibility for the following benefits is based on your filed income tax returns. Depending
on your income level you may be eligible for any of the following:

♦ Alberta Blue Cross Subsidization

1-800-661-6995
790-3390 (Fort McMurray Office)

♦ Alberta Child Support Center

310-0000 then 780-415-0404
Family law information centre(s) that provide information on Federal Child Support
Guidelines, how to calculate child support and other family law matters.

♦ Alberta Child Health Benefit

1-877-469-5437 310-0000 then 780-427-6848
Under the Alberta Child Health Benefit, children in lower-income families
get free health benefits. Coverage includes dental care, eyeglasses,
prescription drugs, ambulance services and basic diabetic supplies.
Parents must apply to receive this benefit. There is no cost to enroll.

♦ Alberta Family Employment Tax Credit

1-800-959-2809
If you are a lower-income family with children under age 18, and one or both
parents work, you may be able to get the Alberta Family Employment Tax
Credit. The tax credit gives your family a payment twice a year, in July and
January, depending on your income.

♦ Alberta Health Care Subsidization

310-0000 then 780-427-1432
There are two programs that may help. Under the Premium Subsidy Program,
your monthly premiums are lowered. The amount your premium is lowered
depends on your taxable family income. Under the Waiver of Premiums
Program, you can have your health care insurance premiums eliminated for
up to six months if you are in financial trouble. The waiver is based on
your average family income for the three months before you apply.

19
 ♦ Child Support General Information (Dept. of Justice)
1-888-373-2222

♦ Child Disability Resource Link

1-866-346-4661
Many government departments provide support for children with
disabilities. To find out what supports and services are available,
call the toll-free number.

♦ Child and Youth Support Program

310-0000 then ask to be connected to Child and
Family Services Authority
If you are caring for a child that is not yours, financial help and
medical benefits may be available.

♦ Child Tax Benefit

1-800-387-1193

♦ GST Rebate
1-800-668-7436

♦ Subsidization of Alberta Health Care and Blue Cross

310-0000 then 780-427-1432

♦ Widow’s Spouse Allowance (Federal)

1-800-277-9914
For widows over 60 with low income.

20
 Food Services

Food is one of the necessities that allows for flexibility in spending. It is not a fixed cost
like rent. There are lots of ways to cut costs. It takes planning ahead and extra efforts in
shopping and preparing meals.

TIPS FOR CUTTING FOOD COSTS

♦ Consider how often you eat out—food costs go up when you eat out. Save
this for special occasions. Eating at home helps you stay within your
budget. Pack lunches for school children and working adults.

♦ Become familiar with the Canada Food Guide. It is a useful tool for meal
planning and for finding healthy and less costly protein options.

♦ Read the grocery flyers and shop for the specials. In Fort McMurray,
there is quite a range of prices in our grocery stores. Try to shop where
your dollar goes furthest.

♦ Compare store brands, generic brands and name brands for the best buys.

♦ Check the “reduced to clear” bins.

♦ Buy in bulk if you are shopping for enough people to use larger quantities
and freeze for future use. If you have access to a freezer, cook in
quantity.

♦ Try to plan your meals for a week at a time.

♦ Use coupons.

♦ Shop 15% off Tuesdays (first Tuesday of each month).

21
 EMERGENCY FOOD
Fellowship Baptist Church
Salvation Army Soup Kitchen
Soup Kitchen 743-4135
743-3747
9919 MacDonald Avenue
141 Alberta Drive
Fort McMurray, Alberta
Fort McMurray, Alberta T9H 1S7
T9H 1R2
Summer months (July and August)
Doors open 11:30 a.m. Tuesday and Thursday 11:30 a.m.—12:30
Food served 11:45 a.m. Location: The Salvation Army Mat Program
area
For anyone who needs a meal.
• Lunch served Monday to Friday from
All weekends and statutory holidays
September to June (use entrance by 11:30 a.m.—12:30
bus stop on Franklin Avenue) Location: The Salvation Army upstairs
• Barbecue offered 11:30 to 12:30 p.m.
shelter area
Monday, Wednesday, & Friday from
July to August (at back door)

Salvation Army Thrift Store

791-9903
Food Bank Association 9919 MacDonald Avenue
743-1125 Fort McMurray, Alberta
370 MacAlpine Crescent T9H 1S7
Fort McMurray, Alberta
T9H 4B1 Distributes free of charge baked good
Monday to Friday, usually ready about
Monday to Thursday 11:00 to 11:30 a.m. Availability and
8:00 a.m. to 4:00 p.m. quantity depends on donations each day.
Individuals: current documentation
required.

“Though no one can go back and make a

brand new start, anyone can start from now
and make a brand new ending.”
- Carl Bard

22
 Clothing Services

Buying clothing on a low income is a challenge but can be done.

♦ Shop carefully and take advantage of sales.

♦ Shop in the bargain stores and check out garage sales and the Salvation Army
Thrift Store.

♦ If you have clothes your children have outgrown, try swapping them with your
friends for other sizes.

♦ Take care of your clothes; follow washing instructions and repair them as they
need it (a stitch in time saves nine!).

♦ Similarly, keep your shoes clean and repaired and they will last a long time.

If you are able to get to a larger city, there

Coats for Kids and Adults Too
791-9903
9919 MacDonald Avenue
Fort McMurray, Alberta
T9H 1S7
are many more alternatives for good used
clothing and household goods.
In Edmonton, some non-profit agencies
that donate or sell at low cost are:

Operated by The Salvation Army each fall. Goodwill

8759—51 Avenue 944-0243
15020 Stony Plain Road 944-0563
11720—34 Street 944-0059
The Salvation Army Thrift Store 10455—80 Avenue 944-1041
791-9903
9919 MacDonald Avenue
Fort McMurray, Alberta IODE Thrift Store
T9H 1S7 466-4241
8941—82 Avenue
Provides clean, used clothing at a reduced
price.
KARA-Lot Second Hand Store
Drop off for donations Monday to Saturday 472-0610
from 9:00 a.m. to 4:30 p.m. 12739 Fort Road

23
Salvation Army Thrift Stores Second Story
469-8291 451-1645
5804 Terrace Road (Capilano) 10822—124 Street

477-1599 Second hand women’s wear. Consignment.

10125 Princess Elizabeth Avenue

475-8778 Value Village

12946—50 Street (Clairview) 468-1259
8920—82 Avenue

T.E. Bissell’s Thrift Shoppe 484-4177

440-1883 9540—163 Street
9232—34 Avenue
477-0025
471-6644 11850—103 Street
8818—118 Avenue
465-6941
10127—34 Avenue
The Mustard Seed
426-5600 You can find other thrift stores listed in the
10635—96 Street Edmonton SuperPages under “Second
Hand Stores”.

We Cope—Lynburn Centre
489-8602
7425—180 Street

Provides help for low income people/

families—offers an “Office and Dress for
Less Clothing Exchange” Tuesdays and
Thursdays, 11:00 a.m. to 5:00 p.m.
PRIVATELY OPERATED
Kid’s Stuff Etc.
468-8602
5212—86 Street
Second hand children’s clothes, maternity
wear, ladies wear, baby furnishings, and
toys. Consignment.
EBAY is another source of inexpensive
good quality clothing for both children
and adults. It is somewhat more
complicated to access though as you
need to be able to use the internet and
generally need to arrange payment
either with a major credit card or money
order. It certainly is an option and offers
some good deals but can be challenging.
Keep in mind too that the buyer must
pay shipping costs. However, if you are
dressing teenagers who would like brand
names, this may be an affordable
option.

24
 Housing/Shelter

When it comes to basic needs, housing costs take the largest chunk out of the family
budget. It is expensive to put a roof over your head—especially in Fort McMurray.
Unfortunately, our community has some of the highest housing costs in the country. If
your income is limited, you may be eligible for subsidized or affordable housing.

Landlord and Tenant Advisory Wood Buffalo Housing and

Board
743-5000
3rd Floor, 9909 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
www.woodbuffalo.ab.ca/landlord
Advises landlords and tenants with regards
to their rights and obligations according to
the Residential Tenancies Act (RTA).
Offers:
• Information & education sessions for
landlords and tenants
• Mediation for resolution to landlord/
tenant disputes
• Free information package including their
valuable “Question and Answers for
Landlords and Tenants” booklet—pick up
at the office.
Development Corporation
(WBHDC)
799-4050
Lower Level, Morrison Centre
9914 Morrison Street
Fort McMurray, Alberta
T9H 4A4
► If you are having a problem meeting
the high monthly rent payments each
month
► If your gross yearly income is below
$65,000 for a one bedroom
► If you are a couple or single individual
with one child and your gross yearly
income is below $76,500 for a two
bedroom
► If you are a couple or single individual
with two children and your gross yearly
income is below $88,500 for a three
bedroom or $91,500 for a four
bedroom……

For further information or to apply for one

of the housing options, please contact the
Morrison Centre Applications Office at 743-
4140.

25
Seniors Housing SPECIALIZED AND
791-1164
EMERGENCY HOUSING
Rotary House 10016 Fraser Avenue
Assisted living to seniors 65 years and
older. Rent based on income.
Centre of Hope
Araubasca House 10203 Main Street 743-3912
Seniors apartments for limited income -
65 years and older 7 days a week
8:30 a.m.—4:00 p.m.
Legion Manor 10116 Fraser Avenue
Seniors apartments for limited income—65 Drop in centre that provides social,
years and older medical and mental health services for the
homeless and underemployed population
of the community.

Family Housing
743-4140
Horizon House
Community Housing 791-3009
For low income families and individuals,
subsidized units according to family need A supportive transitional group home for
women with mental health illness that are
Affordable Housing connected to Mental Health Services at the
Housing for families with a working income hospital.

It is operated by Fort McMurray

Association for Community Living and
application may be made through them.
Marshall House
715-1870 Rent is $450.00 a month and includes
10095 Marshall Street housing and basic staples.
Fort McMurray, Alberta
T9H 1X6

Provides emergency shelter and

interim housing to assist individuals
and couples with getting established.

26
Salvation Army Emergency Salvation Army Mat Program
Shelter 743-4135
743-4135 9919 MacDonald Avenue
9919 MacDonald Avenue Fort McMurray, Alberta
Fort McMurray, Alberta T9H 1S7
T9H 1S7
Operates October 1st to March 31st, and
For men only and offers a bed and meals opens each evening at 5:00 p.m. Doors
on a first-come, first-served basis. Clients close at 11:00 p.m.
must be sober.
Accepts both men and women on a first
Doors open at 5:00 p.m. and close at come, first serve basis.
11:00 p.m. Clients must leave by 7:30
a.m. for the day. Lockers are provided so This program is specifically designed for
that personal items can be left during the clients who may be under the influence of
day. drugs and alcohol.

A hot, cooked meal is provided at 5:00

p.m.; breakfast is served in the morning
and a bagged lunch can be taken out.

Unity House
743-1190

Provides shelter and supportive services to

women and women with children who are
victims of domestic violence.

Also provides shelter to women who are

homeless.

“Old minds are like old horses; you must

exercise them if you wish to keep them in
working order.” - John Quincy Adams

27
 Health Care

Birthright Northern Lights Regional Health

743-5088 Centre (NLRHC)
Hotline: 1-800-550-4900 791-6161
200—10012B Franklin Avenue 7 Hospital Street
Fort McMurray, Alberta Fort McMurray, Alberta
T9H 2K6 T9H 1P2

Tuesday to Friday 12:00 to 2:00 p.m. Offers a range of services from basic
and Wednesday 7:00 p.m. - 9:00 p.m. health to sophisticated medical care.

Provides support to pregnant women in

distress. Free and confidential pregnancy
services. Some of the services offered include the
following:

Aboriginal Health
Health Link 791-6218
1-866-408-5465 # 243 (pager)
N.L.R.H.C.
Confidential health advice 24 hours a day.
Speak to a registered nurse who can 8:30 a.m. to 4:30 p.m.
answer your health questions (based on Monday to Friday
physician-reviewed information). Aboriginal Liaison Coordinator assists
Aboriginal inpatients, clients and their
families.

War Amps
1-800-268-8821 Audiology—Hearing Services
791-6016
Assists, protects, and binds together Rehabilitation Services
Canadian War amputees, as well as adult 5th Floor (N.L.R.H.C.)
and child amputees through financial
assistance, emotional support and 8:30 a.m. to 4:30 p.m.
information. Monday to Friday
Fees may be required for some services/
procedures. Full hearing counseling and
assessments for children and adults.
You can’t turn back the clock—but you can
Dispensing and servicing of hearing aids
wind it up again.
also provided.

28
Equipment Loan Program Parent & Child Resource Program
791-6215 791-6291 or 714-5616
(N.L.R.H.C.) 5th Floor (N.L.R.H.C.)

8:00 a.m.—4:00 p.m. 8:30 a.m.—4:30 p.m.

Monday to Friday
Fees may be required for damage deposit.
Loan service of medical equipment
necessary for activities of daily living.
Home Care Professional & Home
Support Services
791-6250
2nd Floor (N.L.R.H.C.)
8:30 a.m.—4:30 p.m.
Monday to Friday
Weekends and statutory holidays based on
assessed need.
Fees may be required for some services/
procedures. Assistance for individuals of all
ages requiring post-surgical care, long term
or palliative care, to live independently in
their own homes. Food care clinics for
those in medical need.
Monday—Friday
This resource is available for parents with
children under 6 years of age. Provides
developmental screening, individual service
plans, parent-infant and dad’s group—
Services provided in Anzac and Fort McKay
on a weekly basis. No fees.
Speech and Language Services
791-6275
5th Floor (N.L.R.H.C.)
8:30 a.m.—4:30 p.m.
Monday to Friday
Assessment, treatment, programming and
education for children and adults who have
or are at risk of developing communication
delays or disorders. Assessment and
treatment of feeding and swallowing
difficulties.

Lifeline
791-6108 to arrange for service
(N.L.R.H.C.)

9:00 a.m.—5:00 p.m.

Tuesdays and Wednesdays

24 hours per day emergency response

Personal emergency response system that
links people who are medically or otherwise
at risk to 24 hour assistance at the push of
a button.

29
Public Health Sexually Transmitted Disease Clinic
791-6247 791-6263
113 Thickwood Boulevard 113 Thickwood Boulevard
Fort McMurray, Alberta
T9H 5E5 8:30 a.m.—4:30 p.m.
Monday to Friday
Free sexually transmitted disease testing/
Communicable Diseases treatment/contact tracing. Public
791-6247 education and prevention. HIV/AIDS
113 Thickwood Boulevard testing/counselling.

8:30 a.m.—4:30 p.m.

Monday to Friday
Comprehensive programs for the Teen & Adult Health Clinic
prevention, education, surveillance, control 791-6263
and reporting of infectious diseases (ie: 113 Thickwood Boulevard
whooping cough, tuberculosis, measles,
and hepatitis). 8:30 a.m. - 4:30 p.m.
Monday to Friday
Awareness and education services
enabling individuals to make responsible
Dental Health and healthy choices about their sexual
791-6242 health (birth control, counselling &
113 Thickwood Boulevard referral, sexual health public education).

8:30 a.m.—4:30 p.m.

Monday to Friday
Dental education, preventative treatment,
screening and assessment for children.
Family Health Unit
791-6247
113 Thickwood Boulevard
8:30 a.m.—4:30 p.m.
Monday to Friday
Fees may be required for some services/
procedures. Services include support for
early maternal discharge, including
breastfeeding support, well baby clinics,
immunizations for all ages, infant car seat
safety checks. Also includes school
immunization program.
Primary Care Network (P.C.N.)
788-1765
111—9914 Morrison Street
Fort McMurray, Alberta
T9H 4A4
Programs offered include: adult weight
management program, diabetes program,
heart health program, cardiac
rehabilitation program, stroke program,
geriatric care, palliative care, women’s
annual health check and chronic disease
self-management. Physician referral
required.
It is better to hold out a hand
than to point a finger.

30
 Support Groups
Alberta Monitoring for Health
Program
1-800-267-7532
Offers financial assistance for certain
diabetic supplies for low income Albertans.
Alcoholics Anonymous (A.A.)
743-0099
International fellowship of men & women
who have a drinking problem. Offers
assistance to the public who have alcohol
related problems.
Alzheimer Association of Alberta
1-866-950-5465
791-3009
Provides support for families and those
living with Alzheimer’s disease. The Fort
McMurray location is in the Association for
Community Living building.
Birthright
743-5088
1-800-550-4900—hotline
#200, 10012B Franklin Avenue
Fort McMurray, Alberta
T9H 4W1
Tuesday—Friday 12:00—2:00 p.m.
Wednesdays 12:00—2:00 p.m.,
7:00 p.m.—9:00 p.m.
A crisis pregnancy centre.
Canadian Cancer Society
791-0174
Suite 203-10020 Franklin Avenue
Fort McMurray, Alberta
T9H 2K6
Provides support to cancer patients and
their families, education programs on
prevention and early detection and funding
for research.
Canadian Diabetes Association
1-800-563-0032
Offers a wide range of information and
services.
Canadian National Institute
For The Blind (Alberta/NWT)
1-800-365-2642
CNIB is a national, non-profit organization
providing rehabilitation services to blind,
deaf-blind and visually impaired
Canadians. The basic aim of CNIB is to
help anyone with a visual problem that
cannot be corrected using ordinary lenses
find ways to lead satisfying life.
“A ship in harbor is safe — but that is not what
ships are for.”
- John A. Shedd
31
Cancer Information Line
1-888-939-3333
Information for cancer patients and their
families, general public and healthcare
professionals: on prevention, all types of
cancer, cancer treatment, drugs and clinical
trials, dealing with side effects,
complementary therapies, and more…..
Fetal Alcohol Syndrome
00
The Northern Lights Regional Working
Committee has a Fetal Alcohol Syndrome
library that is open to the public at no cost
Monday to Friday from 9:00 a.m. to 4:00
p.m. It is located at the Fort McMurray
Association for Community Living (10010
Franklin Avenue).

Centre of Hope
743-3912
Gamblers Anonymous
1-888-GA-HELPS (424-3577)
7 Days a week, 8:30 a.m.—4:00 p.m.
www.albertaga.net
Drop in centre that provides social, medical
and mental health services for the homeless
Offers support to men and women with
and underemployed population of the
gambling problems.
community.

Chronic Pain Association of

Heart and Stroke Foundation of
Canada
1-780-482-6727 Alberta & NWT
#7, 10329—61 Avenue 1-888-HSF-INFO
Edmonton, Alberta T6H 1K9 1-888-473-4636
www.chronicpain.canada.com 780-451-4545 (Edmonton)

A self-help organization, can put you in

touch with a chronic pain support group in
your area. Huntington’s Support Group
743-9048

Cystic Fibrosis Foundation—

Edmonton & Northern Alberta
780-466-2265 HIV/Aids Society
743-9200
002-9908 Franklin Avenue
Family Voices Fort McMurray, Alberta
1-800-252-7556 T9H 2K5

“Families Helping Families” - a support Monday—Friday 8:30 a.m.—4:30 p.m.

group providing a collective family voice
advocating for inclusion of persons with
developmental disabilities in the
community—family voices ensure access to
required services.
Provides information, support and referral
to individuals and families infected and
affected by HIV/AIDS.

32
Kidney Foundation of Canada Multiple Sclerosis Society
1-800-461-9063 1-800-268-7582

Call if you have any questions about

Multiple Sclerosis.
Learning Disabilities Association
of Alberta
780-466-1011 Naranon
www.naranon.ca
Provides information and support for people www.nar-anon.org
with learning disabilities. Also provides
information on Attention Deficit Disorder. Support group for those affected by other’s
use of drugs.

Lung Association of Alberta and Narcotics Anonymous (Edmonton

NWT and area)
1-888-566-5864 791-2525
www.cana.ca
Financial & Administration—Smoke Free
Program in Schools such as Breath of Hope Similar to A.A.—offers assistance to men
& Blast. and women with drug problems.

New Beginnings—Women’s
Group on Family Violence
Men’s Outreach Program
791-5143 743-4698

Schizophrenia Society of Alberta

Multicultural Association of Fort 1-800-661-4644
McMurray
791-5186 Provides support for families and people
10003 Gordon Avenue (in the First suffering from Schizophrenia.
United Church)
Fort McMurray, Alberta

Promoting cultural diversity, Engaging and Support Group For Parents of

educating the public through cultural Autistic Children
intelligence, cross-cultural parenting, human 791-6291
rights and language workshops. Provide
resources and referrals for newcomers to Support accessed through the parent-child
help them make our community their home. resource program (N.L.R.H.C.).

33
 Resources for Children
& Youth
Canada World Youth
514-931-3526
1-800-605-3526
Canadaworldyouth.org
www.cwy-jcm.org
Monday to Friday
8:30 a.m.—5:30 p.m.
Eastern Standard Time
(Exchange Program) Offers 7-month
program for youths 17 - 20 (3 months of
volunteer work will be in Canada and 3
months of volunteer work will be in one of
20 different countries). Also International
internship Program for 19-29 year olds
which offers work exchanges. Also
women’s exchanges, etc. Fundraising
opportunities provided. Apply on-line or
call for application to be mailed.
Child & Youth Advocate
1-800-644-7609
803 Peace Hills Trust Tower
10011—109 Street
Edmonton, Alberta
T5J 3S8
www.gov.ab.ca/cs/childrensadvocate
For children receiving services under the
Child Welfare Act (Child, Youth and Family
Enhancement Act). Provides advocacy on
behalf of youth to ensure their rights,
interests and viewpoints are considered.
Advocacy may include assisting a youth to
express his/her views or to speak on their
behalf.
34
Children’s Centre
743-3309
The Children’s Centre addresses the needs
of children at risk in our community, by
working with their families to develop the
skills and confidence needed to succeed
with the education system and society. The
Centre provides programs and services to
meet the develop-mental needs of children
0—6 years. All services are free.
Consideration is given to families with one
or more of the following criteria:
• Families with low incomes
• Families headed by teenage parents
• Metis, Inuit, off-reserve First Nations
• Recently immigrated or refugee children
• Children in remote/isolated communities
• Children with developmental delays,
social, emotional or behavioral problems
• Children who have experienced abuse or
neglect.
Programs offered:
• Family School Liaison
• Headstart Preschool Program
• Nobody’s Perfect Parenting
• Fetal Alcohol Syndrome
• Food for Two Prenatal Program
Tuesday 11:00 a.m.—1:00 p.m.
Repeat moms Tuesdays at 12:45 p.m.
Lunch is provided
• Food for Two Postnatal Program
Thursday 11:00 a.m.—1:00 p.m.
Lunch is provided
These services are offered by Health Canada
& Northern Lights Regional Health Centre.
Please call to find out other services offered
through the Children’s Centre.
Educare Early Intervention
743-3464
231 Hardin Street
Fort McMurray, Alberta
T9H 2G2
Educareearlyintervention.com
Offers a community based Early
Intervention Program that provides
developmentally appropriate activities for
children, language enrichment and support
to preschool children and their families.
There is a monthly fee. Call for more
information.
Kids Help Phone
1-800-668-6868
www.kidshelpphone.ca
No fee. Toll-free, 24 hour bilingual and
anonymous phone counselling and internet
service for children and youth (0 to 21
years).
Children and teens phone or post on-line
questions about every issue imaginable,
including physical, sexual and emotional
abuse, drugs and suicide.
Mental Health Services
(Northern Lights Regional
Health Centre)
791-6161
Provides therapy for children experiencing
a range of problems (ie: depression,
socialization, attention disorders).
P.D.D-Person’s with
Developmental Disabilities
743-7459
Northeast Alberta Child & Family
Services
743-7416
www.northeastalbertacfsa.ab.ca
A Government agency dealing with the
well-being of children in Alberta.
Programs offered:
• Family Enhancement
• Child Protection
• Student Health Initiative
• Adoptions
• Foster Care
• Family Violence Prevention
• Child Care Subsidy
• Family & Community Resource Centres
which provide a range of community
programs, advocacy and rural services
to their residents.
Northern Alberta Crippled
Children’s Fund (children’s
ability fund)
780-454-9191
(long distance charges apply)
10024—124 Street
Edmonton, Alberta
T5P 4Y3
Provides individual and group funding/
grants to people with disabilities for
specialized equipment to enhance their
independence—since 1947.
Rainbow Society
780-469-3306 (Edmonton Office)
(long distance charges apply)
This group works to grant wishes for
terminally and chronically ill children. Call
for information.
35
Royal Canadian Legion Regional Municipality of Wood
Branch No. 165 Buffalo
743-2329 Summer Programs
9317 Huggard Street 743-7865
Fort McMurray, Alberta
T9H 1C4 Offers a wide variety of free activities for
www.abntlegion.com children & youth ages 2-18. Office open
May to August only.
The Legion sponsors youth to attend
various camps each year. Call for more
information.
The Dugout Coffeehouse &
Youth Centre
Shriners Club 780-715-0010
Justin Slade Youth Foundation & The
Provides assistance to sick and Dugout Coffeehouse & Youth Centre
handicapped children and their families. Haxton Centre
Contact your local Shriners Club for 10500 Morrison Street
information. Fort McMurray, Alberta
T9H 4Z8
dugoutadmin@telus.net

The Hub—A Family Resource Open 7 days a week

Sunday: 12:00—8:00 p.m.
Centre Monday & Tuesday: 8:30 a.m.—5:00 p.m.
791-7110
Wednesday & Thursday 8:30 am—8:00 pm
10020B Franklin Avenue
Friday & Saturday 8:30 a.m.—10:00 p.m.
T9H 2K6
www.thehubfrc.ca
The Dugout empowers young people of our
community to become successful in their
A “one-stop” drop in centre to help you and
lives. There are opportunities for the youth
your family to access services. It is a
to express themselves in a positive way
parent-child interactive facility. On site
through, music, drama, and art. We also
services and programs vary. Check the
offer a computer kiosk, with internet
posted schedule or call for information.
access, and a resource centre that is
Programming focuses on healthy child
accessible in a non-judgmental, non-
development and positive parenting.
threatening atmosphere. The
Examples of services:
Dugout houses a gaming area and a
♦ Parenting sessions
staging area that is available to showcase
♦ Drop in play sessions
musical and dramatic expression.
♦ Music and movement program
♦ Community resource information The Dugout provides the youth a positive
♦ Recreational activities information and safe place to hang-out and relax. The
objective is to bring community resources
Drop by for a personal tour! to the youth in a non-threatening
environment.

36
 ACTIVITIES
It can be expensive for children to take part in organized activities. Here is a listing of
some programs that are less costly. Good quality used sports equipment can sometimes be
found at low prices at the Salvation Army Store. Various sports groups offer exchanges in
the fall (ie: skates and hockey equipment). Some of the organized sports groups are able
to reduce or waive fees if a family’s budget is limited. Speak to the organizations directly
to check out their ability to do this.
Alberta Children’s Services—Child Fort McMurray Boys and Girls
Care Subsidy Program Club
310-0000 then 780-441-7127 791-7775
Local 743-7449 20 Riedel Street
Fort McMurray, Albertas
Provides financial assistance to families with T9H 3E1
preschool children who attend a licensed day
care centre, an approved family day home “Every Kid Has Potential”
or a licensed out of school care centre. A non profit, community based club for
youth. It is a safe place for children to go
and be supervised by qualified staff.
Big Brothers & Big Sisters of Fort
McMurray
791-2447 Programs:
12—36 Riedel Street Z.A.P. (Zany Afterschool Care Programs)
Fort McMurray, Alberta After school care for children ages 6 to 12,
T9H 3E1 Monday to Friday from 3:00 pm to 5:30 pm
www.bigbrothersbigsisters.ca/
woodbuffalo Wavelengths
Drop in program for children ages 10 to 17
Matches adults over the age of 18 with that runs from 6:00 pm to 9:00 pm,
children between the ages of 6 and 17 to weekdays and 12:00 to 5:00 pm Saturdays.
provide friendship/companionship to children
who would benefit from a positive role Girls Night Out
model in their lives. For 12-17 year old girls. Tuesdays

Fort McMurray Public Library
743-7800
9907 Franklin Avenue
Fort McMurray, Alberta
T9H 2K5
Offers various children's programs at a low
cost, books for children and adults for sale
at discounted prices, and internet services.
Junior Miss
For 8-12 year old girls. Saturday 12:00—
5:00 pm
Tots in Motion
Runs September to December and January
to April at either 10:00 am to 11:00 am or
1:00 pm to 2:30 pm. There is a $60 fee.

37
Girls Inc. of Northern Alberta Girl Guides of Canada
790-9236 743-1294
206, 10011 Franklin Avenue www.girlguides.ca
Fort McMurray, Alberta
T9H 3G4 An organization for women and girls
Fax: 743-8856 beginning age 5. Offers programs that
develop leadership and learning skills. Is
(formerly Big Sisters) Girls Inc. of fun, active and community oriented. In
Northern Alberta is a gender specific Fort McMurray, confidential financial
organization that provides a variety of assistance is available. Call for information.
programs to girls—their mandate is “To
Inspire All Girls To Be Strong, Smart and
Bold”.
YMCA Youth Connections
Girls Inc. provides research based, informal 791-7520
education programs that encourage girls to 10020 Franklin Avenue
take risks and master physical, intellectual Fort McMurray, Alberta
and emotional challenges. T9H 2K6

Major programs address math and science

education, pregnancy prevention, media
literacy, adolescent health, substance YMCA of Wood Buffalo
abuse prevention and sports participation. 790-9622
Programming is offered to all girls within 221 Tundra Drive
the Regional Municipality of Wood Buffalo. Fort McMurray, Alberta
For more information, please call. T9H 4S7
www.ymca.woodbuffalo.org
Girl’s Bill of Rights
• Girls have the right to be themselves and
Offers health, fitness, recreation, childcare,
resist gender stereotypes employment services and immigrant
• Girls have the right to express themselves
settlement services. Assistance is available
with originality and enthusiasm to help those who wish to become a
• Girls have the right to take risks, to strive
member, but are unable not unwilling to
freely, and to take pride in success pay the full fee. Contact 790-9622 for full
• Girls have the right to accept and
details.
appreciate their bodies
• Girls have the right to have confidence in
themselves and to be safe in the world
• Girls have the right to prepare for
interesting work and economic
independence

38
 CHILD CARE
Daycares & Preschools in Fort McMurray

Birchwood Child Development Centre (YMCA)

790-9532
190 Tamarack Way
T9K 1A1

Northeastern Alberta Children & Family Services Authority

743-7416
Offers subsidy to parents who qualify. Children must be in a regulated child care facility.

Ohpikown Centre (YMCA)

742-2384
9914 Penhorwood Street
T9H 3N3

Sunny Kids Daycare Center

713-2642
254 Gregoire Drive
T9H 4K6

Rainbow Daycare
743-6341
101 Gregoire Crescent
T9H 2L3
For children 19 months to 5 years of age.

Riedel Place Child Development Centre (YMCA)

743-5554
34—8820 Franklin Avenue
T9H 3N2

Thickwood Heights Preschool

791-7979
110 Eymundson Road
T9H 5A5

39
 Parenting Services
Adoption Options
1-800-770-3023
www.adoptionoptions.com
Licensed Adoption Agency. Free services to
birthparents.
Alberta Justice
310-0000 then 403-340-7187
743-7136
743-7380
Free workshops to help parents
understand how separation or divorce
affects them and their children.
♦ Parenting After Separation
♦ Focus on Communication in Separation
“Because Life Goes On —Helping Children
and Youth Live with Separation and
Divorce” is a Canadian publication to help
parents and their children going through
separation or divorce. For a free copy
check their website:
www.mentalhealthpromotion.com
40
Bosom Buddies
747-5859
E-mail: ppdoula@hotmail.com
doula_for_childbirth@hotmail.com
www.mom2momdoula.com
A peer-guided breastfeeding and postpartum
support group for new and expecting
mothers. This group focuses on common
breastfeeding questions and problem solving,
along with open discussion on other
parenting related topics such as infant sleep
help, starting solids, and routine building.
Meetings are every other Thursday at 7:00
p.m. at The Hub Family Resource Centre,
10020B Franklin Avenue. No registration is
required.
For more information on meeting dates and
cancellations, please view the Bosom Buddies
calendar at www.mom2momdoula.com.
Food for Two Prenatal and
Postnatal Program
743-3309
Bay C, Gregoire Plaza
254 Gregoire Drive
Fort McMurray, Alberta
T9H 4K6
A program that provides information on
education, child health, nutrition, home
management and communication.
Assists new mothers in accessing community
resources and agencies. Free milk coupons
and vitamins to moms with babies under
twelve months.
The Hub Resource Centre
791-7110
Support program for families and child-
care advocates. Educational opportunities
and workshops for childcare service
providers. Toy-lending library.
Mission: To provide effective support and
resources for the community and our
children.
Mission Statement: Honoring children,
engaging families and connecting
communities.
La Leche League of Edmonton
780-478-0507
Offers breastfeeding support and
information to all mothers and expectant
mothers.
Pre-Natal Classes
(Keyano College)
791-7792
Regular pre-natal classes (2nd and 3rd
trimesters only). A doctor’s referral is not
required. There is a fee for service
program—call for charges.
“Worry pulls tomorrow’s cloud over today’s
bright sunshine..”
- Mark Twain
Roots of Empathy Program
743-7917
3rd Floor, City Hall
9909 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
Working in partnership with a range of
stakeholders in the community, Roots of
Empathy fosters the development of
empathy, teaches emotional literacy and
strives to reduce levels of bullying,
aggression and violence. This program
prepares students for responsible and
responsive parenting, as it increases
knowledge of human development,
learning and infant safety in elementary
school children. To find out more, visit:
www.woodbuffalo.ab.ca/municipal_
departments/communityservices/fcss.htm
and follow the Roots of Empathy links.
41
 Senior’s Services
Alberta Aids to Daily Living
791-6250
310-0000 then 780-427-0731
Covering Hearing Aids and other medical
or surgical supplies for rehabilitation or
respiratory equipment. Costs based on
income. Check with local hospital.
Alberta Council on Aging
780-423-7781
A voluntary organization that seeks to
increase understanding of the impact of
aging on both society and individuals.
Works for individual and social change;
enhance the participation of the elderly in
mainstream society.
Alberta Health Care Insurance
310-000 then 780-427-1432
If you are a senior 65 years of age or
older, you may get help with the costs of
prescription drugs for you and your
dependants under the Coverage for
Seniors plan.
Alberta Senior Citizens Sport &
Recreation Associations
Alberta Seniors Games
403-297-2703—Calgary, Alberta
This voluntary action group promotes
sport, recreation and fitness development
for adults 55 and over. It acts as the
provincial voice of the Alberta Senior
Games.
42
Alberta Seniors Information Line
1-800-642-3853
Information about provincial benefits and
grants for senior citizens.
Arthritis Support Centre
1-800-321-1433
www.arthritis.ca
Sponsors a Arthritis Self-Management
Program & a 6 week course to help people
with arthritis gain control of their disease.
Fort McMurray City Transit
743-4157
Free for seniors over 65 years of age.
Government of Canada Income
Security Programs—Widow’s
Spouse Allowance
1-800-277-9914
For spouses between 60-64 with low
income. Alberta Seniors Toll Free line
provides information about Provincial
benefits and grants for seniors.
Lifeline Program
791-6108
Tuesday & Wednesday
9:00 a.m.—5:00 p.m.
Service for anyone who requires monitoring
in their home due to a medical or physical
need.
Meals on Wheels
790-0900
Provides a hot meal daily to seniors and
shut-ins experiencing difficulties in meal
preparation. Meals delivered daily at
noon.
Programs for Seniors
1-800-277-9914
Published by Alberta Community
Development. To obtain free copies of the
booklet call 1-800-277-9914.
Regional Municipality of Wood
Buffalo
Seniors Program
799-8673
Toll free 1-800-973-9663
3rd floor, 9909 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
To consult, advise and coordinate services
for seniors, senior groups and boards.
Rotary House Seniors Lodge
791-1160
10116 Fraser Avenue
Fort McMurray, Alberta
T9H 5E9
A seniors housing complex that provides
affordable assisted independent living for
seniors.
“Few minds wear out; most rust out.”
-Christian Nextell Bouee
Royal Canadian Legion
Branch No. 165
743-2329
9317 Huggard Street
Fort McMurray, Alberta
T9H 1C4
www.abnwtlegion.com
Ladies Auxiliary, Senior Support, Youth
Support, Veterans Service Bureau.
Specialized Transportation
(The Bus)
Registration/booking line
743-7909
RMWB, Water Treatment Plant
Provides door-to-door transportation for all
senior and handicapped citizens for
education, employment, medical or social
outings. Equipped with hydraulic lift and
wheelchair tie-ins. A minimal fee is
charged.
The Golden Years Society
743-4088
10111 Main Street
Fort McMurray, Alberta
T9H 2G6
Operates the Seniors Activity Centre.
Provides assistance to complete income
tax, pensions and benefit applications. Call
for a schedule of activities such as aquafit,
bowling, floor curling, booce, card games,
dances, fun-days and weekly luncheons.
Veterans Affairs Canada
780-495-3762
Provides a wide range of services and
benefits to eligible veterans and civilians,
their dependants and survivors.
43
 Legal Services
ATLAS Alberta Law Call Centre
1-866-845-3425 (toll free)
www.atlaslaw.ab.ca
8:00 a.m.—5:00 p.m.
Monday to Friday
Provides a centralized, easy to access
source of legal information, resource
referrals, and summary advice for
Albertans in need.
Bridge Builders Concilliation
Services
880-6056
Monday—Friday 8:30 a.m.—4:30 p.m.
By appointment only
Provides all types of mediation, arbitration
and other dispute resolution
Collaborative Family Law
Association
403-233-8547 (Calgary)
1-866-526-1100 (Medicine Hat)
For Lethbridge & all other locations,
visit the website at
www.collaborativelaw.ca
Lawyers focus on cooperation, not
confrontation. The collaborative approach
to problem solving allows for more creative
settlements.
44
Dial-A-Law
1-800-332-1091
Office hours: Monday to Friday
This is a free 24 hour service available from
a touch-tone phone. There are over 140
audio tapes that provide legal information
on a large range of topics.
Environmental Law Centre
780-424-5099
Toll free: 1-800-661-4238
A non-profit charitable organization that
ensures that the law serves to protect and
preserve the environment.
http://www.elc.ab.ca
Family Mediation Services
310-0000 then 403-340-7187
Offers information about:
♦ How to bring applications in Provincial
(Family) Court concerning custody or
access.
♦ Free mediation services to those who
qualify. In mediation, parents work
with a trained mediator who can help
them resolve parenting issues.
♦ Courses to improve communication
between parents who are living apart.
♦ Courses for parents of very young
children to help them focus on their
infants’ special needs when their
parents are not together.
Family Justice Services
743-7380
Free workshops to help parents understand
how separation affects them and their
children.
Lawyer Referral
1-800-661-1095
A phone referral service to assist those who
need legal advice. Caller is given up to 3
names of local solicitors in that field of law.
Court House—payment of tickets
Adult Court—Wednesdays
Duty Counsel—available Tues. am for youth
Law Society of Alberta
1-800-661-9003
Deals with complaints about a lawyer’s
conduct. Regulates the profession in the
public’s interest. Sets standards and
enforces them in Alberta.
Legal Aid Society of Alberta
743-7356
310-000 and ask to be
connected to a Legal Aid office
7th floor, Provincial Building
9915 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
www.legalaid.ab.ca
Provides financially eligible applicants with
serious criminal charges (mostly—some civil
or matrimonial) with lawyers who work in
private practice. (Repayment based on
financial means.)
Maintenance Enforcement
310-0000 then 780-422-5555
Toll Free in Alberta
Enforces maintenance orders for child
support and spousal support.
Native Counselling Services of
Alberta
780-451-4002
www.ncsa.ca
If you are an Aboriginal person, Native
Counselling Services of Alberta can give you
information about court procedures, your
rights and responsibilities and Legal Aid and
other help.
If you have been charged with a crime,
the Alberta Justice website has
information on legal resources and
court procedures. Go to
www.justice.gov.ab.ca/publications,
click on 2000, and look for the title
You’ve been charged with a crime:
What you need to know.
Alberta Justice has a book on family
violence, Victims of Family Violence—
Information and Rights. To get a copy,
go to www.justice.gov.ab.ca/
publications, click on 2000 and look for
the title. There is also a Victim of
Sexual Assault: Information Guide at
the same website. Click on 1999 and
look for the title.
45
 Out of Town
Accommodations
Calgary Foothills Hospital Ronald McDonald House—
403-944-1335 Edmonton
780-439-5437
South Tower. Book through the Foothills 7726—107th Street
Hospital. Located in the south tower. Edmonton, Alberta
Patients from out of town can stay at the T6E 4K3
“south tower”.
Offers accommodation to families of
children and youth under 18 years of age.
Hostelling International— Call for information.
Canada
www.hihostels.ca

This website provides access to information

about hostels across Canada. University of Alberta Hospital
Outpatient Residence (OPR)
In Alberta there are 17 hostels including: 780-407-6593
Edmonton
1-877-467-8336 Accommodation for families who have a
10647—81 Avenue member in the University of Alberta
Calgary Hospital. Check daily after 4:00 p.m. for
1-866-762-4122 availability. Priority is given to parents of
520-7th Avenue S.E. hospitalized children.
Call for information about rates and
making reservations. Rates:
$25 for single room ($600/month)
$40 for two people in a double room
Ronald McDonald House— ($960/month)
Calgary $10 for each extra person
403-240-3000 Limit 3 per room
111 West Campus Place N.W. Booking must be made through the Cross
Calgary, Alberta T3B 2R6 Cancer Institute.

Offers accommodation to families of

children & youth 19 yrs and under who are
receiving treatment in a Calgary hospital.
A referral from a hospital is required for
first time admission. Call for information.

46
 Education
Alberta Learning
310-0000 - 780-427-7219
www.learning.gov.ab.ca
Do you need a high school diploma?
There are two methods to obtain a high
school equivalency diploma without
returning to school.
Method One: Accumulated Credits
You should explore this option if you are
an individual who:
• Has attended high school in Alberta;
• Passed most of your high school
subjects;
• Are at least 18 years of age by
September 1 of the current year;
• Have been out of school for at least 10
consecutive months
A High School Equivalency Diploma is
issued when an individual accumulates
credits, as described below.
A minimum of 60 high school credits must
be gained through classroom in a school or
other approved institution accredited by,
or acceptable to, Alberta Learning. These
60 credits must be earned as follows:
⇒ English 30 or English 33 - 5 credits
⇒ at least one other Grade 12 course -
5 credits
⇒ at least one high school course in
mathematics - 5 credits
⇒ at least one high school course in
science - 3 credits
⇒ additional high school courses - 42
credits
A maximum of 40 additional credits can be
earned through any combination following:
⇒ additional high school courses
⇒ additional approved adult education
courses from recognized agencies,
such as public colleges, institutes of
technology, extension divisions of
universities, and adult evening
classes
Discretionary Credits
Credits can be awarded for maturity,
according to the following scale:
Age 21 to 24 (inclusive) 5 credits
Age 25 to 29 (inclusive) 10 credits
Age 30 and over 15 credits
A maximum of 5 credits can be awarded
for extensive travel.
A maximum of 5 credits can be awarded
for extensive reading or private study.
Call Alberta Learning at the above phone
number and ask to speak to someone in
the area of “Special Cases” to discuss your
individual situation.
47
Method Two: General Education High School Transcripts:
Development (GED) Tests You can obtain a copy of your official high
school transcript for a $10.00 fee for each
The GED test consists of five separate copy.
exams (Science, Social Studies, Reading,
Mathematics, and Writing) which are The transcript request form is available
generally administered over two days. An from high schools, post-secondary
equivalency diploma is awarded by Alberta institutions or from:
Learning to candidates who achieve a
passing grade (minimum Standard Score
of 450 points) on each of the five tests.
All candidates writing the GED tests for the Transcript Unit
first time must complete the entire battery. 780-427-5732
Toll free: 310-000 then
Eligibility 780-427-5818
In order to write the GED, you must: Fax 780-422-2137
⇒ be over 18 years of age 2nd floor, Capital Blvd.
⇒ Have been out of school for 10 10044 108 Street N.W.
consecutive months Edmonton, Alberta
⇒ Not have graduated from an T5J 5E6
accredited high school, or received a www.education.alberta.ca
high school equivalency diploma
Monday to Friday
The following non-refundable fees are 8:15 a.m.—4:30 p.m.
required at the time of registration:
First time writes $150
Re-writes $100

For information about writing the GED

tests in Fort McMurray contact:
Keyano College
Student Services/Testing Coordinator
791-4801 or 791-4838

48
 Miscellaneous

AUTOMOTIVE
TUTORING
SERVICES

Fort McMurray Composite High Write Break Adult Literacy

School Auto Club 791-8943
743-5800 (Jeannette Wanchuk)

Students in grades 10, 11 and 12 do ‘light’ One on one free confidential help with
automotive work, including oil changes, basic English as a second language (ESL).
regular maintenance and sand blasting. A
fee is charged for parts and labour at a
reduced rate.

BEAUTY CULTURE SERVICES

Fort McMurray Composite High

School
743-3440

Beauty culture students provide the

following services at a reduced cost:
• Hair cuts
• Colours
• Perms
• Scalp massages
• Pedicures
• Manicures
Bookings revolve around the school day
and availability. Call for information.

49
 DOCUMENTS
For some programs, you may need your
birth certificate, Personal Health Number,
Social Insurance Number, Alberta Student
Number or Notice of Assessment for
income taxes. If you don’t have these
documents, here’s how you can get them.
Birth Certificate
For people born in Alberta, you can apply
for a Birth Certificate at your local registry
agent office (see License and Registry
Services in the yellow pages). There is a
$20 fee for this service. Alberta registry
offices also charge an additional service
fee. To apply, you will need to give:
• Your full name.
• The full name and your relationship to
the person you need the certificate for.
• The date and place of birth of the
person you need the certificate for.
• The gender of that person.
• Full names of both parents of the
person, including the mother’s maiden
name.
• The place of birth of the parents, and
• The type and number of certificates
needed.
More information about ordering birth
certificates is online at www.gov.ab.ca/gs/
information/vs/births/certificates.cfm
For people not born in Alberta contact the
government of the province or country
where you were born. Go to
www.health.gov.sk.ca/
ps_vital_stats_directory.html to find
information on contacts in other provinces
or territories or in the United States.
50
Alberta Student Number
If you have gone to school in Alberta
recently, your Alberta Student Number will
be on your report cards or transcripts.
Information is also available online at
www.education.alberta.ca
Personal Health Number
Call the Alberta Health & Wellness at 310-
0000 then 780-427-1432. Visit: 10025
Jasper Avenue, Edmonton, Alberta
Write: Alberta Health and Wellness, P.O.
Box 1360, Station Main, Edmonton,
Alberta, T5J 2N3 www.health.alberta.ca
Social Insurance Number
Call the Government of Canada (Service
Canada) toll-free at 1-800-206-7218
Go to the Government of Canada website
at www.canada.gc.ca/cdns/wallet/
wallet_e.html and scroll down to Social
Insurance Number (SIN) Card.
www.service.canada.gc.ca
Notice of Assessment (income tax
information)
Contact the Canada Revenue Agency at
1-800-959-8281 toll-free.
Write or visit: Canada Revenue Agency,
Suite 10, Canada Place, 9700 Jasper
Avenue, Edmonton, Alberta, T5J 4C8
Residential Access Modification
Program (RAMP)
Provides funding up to $5,000 for
residential property modification for
wheelchair use.
310-000 then 780-427-5760
Free Things To Do

◊ Walk dogs at the S.P.C.A.

◊ Play with cats at the S.P.C.A.
◊ Walking trails
◊ Borealis Water Park
◊ Waterways Water Park
◊ Outdoor skating
◊ Cross country skiing
◊ Visit the public library
◊ Volunteer
◊ Have a beach day at Gregoire Lake
◊ Picnic at the Snye & feed the ducks
◊ Celebrate the past and Canada’s cultural
mosaic at Heritage Park
◊ Touch salt deposits left by ancient oceans or
stroll by sinkholes and karst formations in
Wood Buffalo National Park
◊ Play tennis at a neighborhood court or visit
a playground
◊ Watch the fireworks on Canada Day

51
Family and Community Support Services (F.C.S.S.) is a division of the Community
Services Department, Regional Municipality of Wood Buffalo. F.C.S.S. began as
Preventative Social Services in 1966. In 1967, just months after its creation, Fort
McMurray joined this innovative system of service delivery and in 1981 the name
Preventative Social Services was changed to Family and Community Support Services.
F.C.S.S. has operated successfully for over 40 years providing diverse social programs
within the Municipality of Wood Buffalo. Programs currently operated by F.C.S.S.
include:

Children & Youth Services 743-7917

Working in partnership with a range of stakeholders in the community to advocate, promote and
support preventative services for the well being of children & youth. This involves working with local
youth, and agencies serving youth to build capacity and increase preventative services. For
example, this program is involved in assisting community stakeholders in establishing a youth home
and associated support services for our community. Included as well is the Roots of Empathy
program, a well known and high profile anti-bullying program that fosters the development of
empathy, teaches emotional literacy and strives to reduce levels of bullying, aggression and
violence. This program prepares students for responsible and responsive parenting, as it increases
knowledge of human development, learning and infant safety in elementary school children.

Community Development 743-7948

The Community Development Program provides organizational development support for agencies
who provide community social services. Funding is available to qualifying community groups and is
applied for annually.

Community Plan on Homelessness 799-8647

The Community Plan on Homelessness is a three year plan in partnership with Municipal, Provincial
and Federal governments. Its primary purpose is to address the assets, as well as the gaps in
service, while working towards the vision of an inclusive community with opportunities for everyone
to have a healthy, safe place to live. To that end, the Municipality advocates for funding from
various partners and then, guided by the priorities of the Plan, re-allocates those dollars to agencies
to enhance and increase the services provided to the homeless and near homeless individuals.

Counselling Services 743-7910

Counselling services provides confidential services for children, youth, adults, seniors, couples and
families. More than 400 people per year access services provided by our professional, trained staff.
We have a sliding fee scale to insure that all residents have access to our services. We also offer an
internal/external Employee and Family Assistance Program (EFAP), Critical Incident Stress
Management and community education, training, and consultation. Family Counsellors assist people
with many different life challenges such as stress, self-esteem, parent-child concerns, age-related
issues, relationships, personal growth, grief & loss, cross-cultural issues and health & wellness.

MISSION STATEMENT
To enhance, strengthen and stabilize individual family and community life
by assisting persons to identify and act on their own social needs.

52
Emergency Social Services 743-7910
As part of the RMWB Municipal Emergency Plan and in partnership with various community
agencies, Emergency Social Services (ESS) is a response program intended to meet the immediate
and long term survival and psychological needs of individuals impacted by an emergency or
disaster. This may include the set up and operation of a community reception centre hosting basic
needs services such as registration and inquiry, personal services, lodging, clothing and food.

Landlord and Tenant Advisory 743-5000

The Landlord and Tenant Advisory Board vision is to “Encourage Landlords and Tenants to work
together to resolve issues.” We advise landlords and tenants on their practices, rights and
remedies based on The Residential Tenancies Act and Mobile Home Sites Tenancies Act of Alberta.

Rural Programming
The F.C.S.S. Rural Coordinators work with community groups in the outlying areas to promote and
encourage the development of stronger communities by preventative social programs. Support is
also provided for board development, budgets, human resource management and general
consultation.
• Fort Chipewyan, Fort McKay 780-799-8673
• Anzac, Conklin, Janvier 780-334-0416

Seniors Programming 799-8673

F.C.S.S. consults with community members and groups to determine appropriate methods of
service delivery and coordinate special projects. F.C.S.S. also support organizations, communities
and boards to access resources and expertise, advise internal/external clients and groups on
programming issues, facilitate public education and information sessions, and build and maintain
relationships and capacity as it relates to seniors. F.C.S.S. has programs in Anzac, Conklin, Fort
Chipewyan, Fort McKay, Fort McMurray and Janvier. These programs are operated through
volunteer boards in each community to ensure local decision making responds to the unique needs
of the respective communities and their seniors. The F.C.S.S. Senior Coordinator works with
community groups and organizations in urban and rural areas. The F.C.S.S. Senior Coordinator
promotes and encourages the development of stronger communities and enhances local social well
being by participating in the development of preventative social programs.

Social Planning 743-7923

The social planning program is responsible for the identification of community social needs and the
development of preventative, coordinated and community based strategies to respond to issues
and enhance social well-being. The social planning program works to support the development and
capacity of the voluntary sector and to provide information to support and enhance stakeholder
decision making, access to resources and policy development.

Family & Community Support Services (F.C.S.S.)

3rd Floor, 9909 Franklin Avenue
Fort McMurray, Alberta
T9H 2K4
Phone: (780) 743-7948
Fax: (780) 743-7025

53
 Application Form
Name of Organization

_____________________________________________________________

Mailing Address:

_____________________________________________________________

_____________________________________________________________

Phone Number: ______________________________________________

Website: ____________________________________________________

Hours of Operation

_____________________________________________________________

Information

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

Return to: Tough Times Manual, F.C.S.S., 3rd Floor City Hall, 9909 Franklin
Avenue, Fort McMurray, Alberta T9H 2K4

54
 Printing funded by the Community Partnership Enhancement Fund

This handbook can be found at:

www.woodbuffalo.ab.ca/Municipal Departments/
Community Services/FCSS/Social Support Services/
Tough Times Handbook

or

http://www.joininghands.ca

The Regional Municipality of Wood Buffalo assumes no

responsibility to any person or persons for the information
contained in this publication, nor shall it be held liable for any
damage caused to any person, whether negligently or otherwise.

55