Rufino De Asis Lanting Jr

Al Thani Bldg 51-8, Al Attiya Residence 2, Al Khubaib St., Al Mansoura,

Doha, State of Qatar
rufinolanting@yahoo.com | rufinolanting@gmail.com
+974 3377 2170

CAREER OBJECTIVE

To uphold and level up my knowledge and skills to a firm that values and
offers importance to their employees for career success and to the company
as well.

WORK EXPERIENCES
PROFILE
Job Title : Office Administrator
Graduate of Cum Laude in Bachelor of Company : Quest Management Services
Science in Business Administration Major Address : Al Muthana Complex, Salwa Road, Doha, QA
in Operations Management, Class of Duration : 24-Oct-2016 to Present
2011 at STI College Alabang.
Job Description:
SUMMARY OF QUALIFICATIONS
 Assists the Managing Director and Chairman in overseeing the
 Articulate and keen to details overall performance of the company.
 Has an excellent time management  Handles and provides support to (5) partner companies.
skills  Provides support to partner companies in their PRO services.
 Good English communication skills  Creates invoices to be billed to clients for payment of PRO
both oral and written services with corresponding service fees.
 Hardworking with strong  In-charge of overall coordination with partner companies and
presentation and organizational skills PRO in regard to PRO works such as processing of labour quotas,
 Can work under pressure with work visas, new and renewal of residency permit etc.
minimum supervision  Ensures the renewal and updating of government licenses of all
 Fast learner and can easily adapt the partner companies annually such as Commercial Registration,
fast moving environment Trade License (Baladiya), Computer Card and Tax Card.
 Very good analytic skills  Monitors the renewal and up to date list of sponsored employees
 Can manage/handles a team and act and renewal of their residency permits.
as a team-player as well  Prepares cheque for payments when necessary
 Prepares and submits weekly management report to Managing
PERSONAL INFORMATION director and Chairman regarding the pending works for each of
the partner companies with the PRO.
Age : 27  Formulates management financial report weekly and monthly
Civil Status : Single basis to be submitted to the Chairman.
Date of Birth : 13-July-1990  Other tasks and duties may require.
Place of Birth : Manila, Philippines
Nationality : Philippines Job Title : Service Desk Team Lead
Height : 5’8” Rank : Assistant Manager
Weight : 74 kgs Department : Business Service Desk – Operations and
Language : English & Filipino Management Division - IT Group
Company : Philippine National Bank
EDUCATIONAL BACKGROUND Duration : 04-May-2014 to 16-Sep-2016

TERTIARY: Job Description:

Class of 2007 – 2011  Trains, motivates and coaches Service Desk Analysts
 Assists GSD Head in scheduling of Service Desk Analyst for 24 x
STI College - Alabang 7 support.
Bachelor of Science in Business  Receives, logs calls and prepares incident report/ticket
Administration Major in Operations  Provides first level support to end users by identifying,
Management diagnosing, and applying first level solution to the problem
reported over the phone or through e-mail
 Assesses impact and prioritizes level of problem reported
 Escalates problem that cannot be resolved at level one to level
two support (Technical Support, Network Engineer and
Application Programmer)
 TRAININGS ATTENDED
 Microsoft Outlook 2010 End User
Training (January 2013)
 Anti-Money Laundering Compliance
Awareness
 Trust Banking Products
 PNB and ABC product knowledge
program
 Customer Care Service Training
 Information Security Awareness
 Corporate Security Training
 Business Continuity Plan / Disaster
Continuity Plan training program
AWARDS / RECOGNITIONS
 Perfect Attendance (Year 2012)
 Perfect Attendance (Year 2013)
Dean’s Lister
 A.Y 2010-2011 – 1st and 2nd
Semester
 A.Y 2009-2010 – 1st Semester
 A.Y 2008-2009 – 1st and 2nd
Semester
 A.Y 2007-2008 – 1st and 2nd Semester
Best in Global and International
Trade
A.Y 2010-2011
Best in Productivity and Quality
Tools
A.Y 2009-2010
Best in Basic Computer Concepts
A.Y 2007-2008
CHARACTER REFERENCES
Ian Waddell
Quest for Flooring Co. W.L.L
General Manager
+974 6674 2802
Johanna A. Maceda
Marketing Convergence Inc.
AVP for Operations and Support Services
+63 917 589 9339
Winny Cañete
Philippine National Bank
SAVP and Division Head
+63 917 873 7579
Iza Krizzia Orjalo
Philippine National Bank
Head of Business Service Desk
Department
+63 917 438 0614
 Handles tracking of incident report/ticket by following up with
level two support
 Provides feedback to the end users on the status of the reported
problem
 Solicits feedback from the end users on the resolution applied to
the reported problem
 Handles creation of knowledge base on FAQ to assist end users
 Ensures of keeping track of incident report/ticket and closed
within the agreed SLA with internal support teams
 In-charge for the creation of daily outage incident reports to be
submitted to Department/Division Heads
 Prepares and submits regular/standard problem reports to
Department/Division Heads
 Supervise (3) staffs (Service Desk Analysts)
Job Title : Operations Supervisor
Rank : Supervisor
Department : Operations and Support Services
Company : SM Advantage - Marketing Convergence Inc.
Duration : September 2013 to April 2014
Job Description:
 Handles points transfer requests for all channels
 Develops “Audit and Billing report” for all points transferred
accounts
 Handles and resolve all incoming emails and special cases for
MCS unit
 Validates resolved/processed lost accounts
 Consolidates and request all exception accounts for callouts
 Consolidates and request accounts for card blocking
 Validates and monitor weekly report for MCS unit
 In-charge for the creation of monthly “Analysis and Comparative”
report for all work assignments of MCS Unit
 In-charge for the generation of monthly consolidated concerns
and issues for all branches nationwide
 In-charge for the creation of comprehensive Year-end report for
MCS unit
 Creates comprehensive report and presentation for the Year-end
Planning session
 Supervise four (4) staffs
Job Title : Operations Assistant
Rank : Rank and file
Department : Operations and Support Services
Company : SM Advantage - Marketing Convergence Inc.
Duration : September 2011 to September 2013
Job Description:
 Handles all loyalty accounts for Provincial branches
 Processes lost and misspelled accounts for all loyalty members of
Provincial branches
 In-charge for processing the renewal of all regular SM Advantage
Card of SM employees nationwide
 Creates audit and billing report for all processed renewal cads of
SM employees
 Creates weekly report for Provincial branches
 Generates comprehensive monthly report for Provincial branches
 In-charge for the generation of monthly consolidated concerns
and issues for Provincial and Mega Manila branches
 Resolves and links blocked accounts to proceed in card printing
 Resolves daily exception report