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AIDS TO COMMUNICATION
NAME CALLING “Only and idiot would say that.” “You stupid
‘Branding” the other person fool.” “What can you expect from a bureaucrat?”
WITHHOLDING RELEVANT “You’ll love this project” (not saying how much
INFORMATION (with a trap at the end) work is involved).
UNTIMELY ADVICE (when the person just “If you’d just straighten up your desk, you would
wants to be heard.) not be in this panic.” “Why didn’t you do it this
way?” “Just ignore them.”
REFUSING TO ADDRESS THE ISSUE “There’s nothing to discuss. I can’t see any
problems.”
You must, you have to Why don’t you, it would be best if OK Know-it-all, you spilt brat Don’t worry, you’ll feel better
You’d better, if you don’t then. Do you realise, the facts are What you need is, You’re nothing but…
What’s wrong with you is
You should, you ought to: You are wrong, you are acting stupidly why…who…how
1. Criticising
2. Name Calling
3. Diagnosing JUDGING
4. Praising Evaluatively
5. Ordering
6. Threatening
7. Moralising SENDING SOLUTIONS
8. Excessive / Inappropriate Questioning
9. Advising
10.Diverting AVOIDING THE OTHER’S CONCERNS
11.Logical Argument
12.Reassuring
.