

04 Sep How To Collect Customer/Employee

Feedback With Chatbot Surveys?
Posted at 12:56h in Customer Feedback, Employee Engagement by Astha Jain

Nowadays, Honest Employee feedback is very necessary for any good

company. However, it may be di cult to do at the times just like the fear of
getting a warning by the management, or believe that their advice will not be
heard. In this write-up, you will get three e ectual ways to collect candidate
experience feedback, and how to come up these barriers.

Your employees are the most precious assets for you, thus it makes normal
sense that their feedback is signi cant for any manager to know exactly, and
learn from. The given three methods are very important that will help you to
collect important feedback from your team and improve the overall culture and
welfare of your company.

1. Standard employee performance reviews

Doing conversion with the employees is a great way to collect employee
feedback on engagement, and satisfaction. Though, there may be some
disadvantages.  If reviews are calculated so far and some, employees might
 g p y g
experience like their input is not valued precisely, or may not talk about months
old issues.

This is signi cant to make an environment for open honesty where they can talk
about things without the panic of being warned. Employee reviews may lead to
worry about a few people, thus ensure that focus is a common objective and
making language feedback can help it and take out some useful information in
the procedure.

2. Team meetings
Although the one-on-one meeting is very important, you can collect employee
feedback from doing daily team meetings. It is very easy to share and o er input
in a group setting. By organizing team meetings, you can provide valuable
feedback to support employees to speak out, when they experience that they
have the full hold up of their fellow colleagues. Continuous stand-up meetings
may have big returns depending on their structure and how they are really
performed.

3. Suggestion box
The suggestion box is a new way of getting honest feedback of employee. The
privacy of a suggestion box can provide a big source to collect employee
feedback. It permits your employees to know that their suggestions are welcome.
You should examine it on a regular basis and address any issues posted
otherwise it will be nothing than collecting dust from the box, and your
employees will be cheated.
 Regular Employee Surveys-

Employee feedback surveys are the most e ectual methods of getting

feedback from your employees. Here are some of the important factors to
collect quality feedback.

1. Are you happy with the organization? This question has the possibility to know
about the employee.
2. Noticing speci c topics with the targeted questions is an excellent way to repeat
deep thought on a topic and o ers more potential for an honest reply.
3. The regularity of employee surveys is a key factor to collect quality feedback.
4. Receiving a suitable balance between the survey length and frequency can make
complete task and help to improve the quality of the feedback.

Tags: ai, chatbots, customer, employee, engagement, feedback, sur vey,

Xane AI

 }
Share Print page

Connect
Delhi Office Amsterdam Office Follow Us
About Us
1995, Sector 45, Rigakade 10,   
Blog Gurgaon, 122003 1013 BC Amsterdam, © 2017 Pro ormance
India The Netherlands Technologies Pvt. Ltd.
Contact Us
M:+91-9873493987 M:+31-0612420027 All rights reserved.

Privacy Policy Email us at

xane@xane.ai