Академический Документы
Профессиональный Документы
Культура Документы
PROJECT GUIDELINES
Note
2. Contact details of all the relevant people of Middle Earth are mentioned in this section. Should
you have any issues during the entire course, feel free to write to the concerned person.
3. Detailed guidelines on project work are mentioned. Project should be strictly as per the
mentioned format.
4. Break up of marks and overall evaluation details are also documented in this section for your
reference.
Workshop - 2 days
Project - 60 Days
Stage 1:
The first step in our comprehensive learning process is a two day workshop which would
introduce you to the concepts pertaining to the course. The workshop is an interactive session
facilitated by qualified and experienced faculty with a number of exercises, best practices and
cases to enhance applied learning.
It will assess your understanding of the concepts as per certification standards. The project
should have high degree of workplace relevance. It should be comprehensive in terms of the
steps involved. The project could be done in the current organization of the participant or he/she
can choose a previous/dummy organization in a specific industry and complete the project
The detailed guidelines to complete the project are given in section 2 of this guide and the
project should be strictly as per the project guidelines. Support can be taken three levels –
assessment team, project guide, faculty (see 1.3 for complete details)
Stage 3- Certification:
The certification process- post project submission would take around 5 weeks from the date of
submission of the project. The participants have to submit a soft copy of their project for
evaluation. Post evaluation, the certificate would be dispatched to the address mentioned in the
project submission form which you would have to submit along with the soft copy of your
project. A confirmation of the address would be sought before dispatching the certificates.
All the WHRB participants would be sent their individual CAMI certificates and their WHRB
Licentiate/ Fellowship certificate only on successful completion of the course.
Soft copy of the courseware cannot be sent by MEHR to any participants due to copy right
issues. Do use the hardcopy given to you during the program for reference during the project
Middle Earth reserves exclusive rights on all the projects submitted and the projects may be
uploaded on the web. Kindly do not mention the name of the company or any
confidential data in the project.
The project should be a bonafide work of the candidate and must have been submitted
exclusively to MEHR. Any project which is found to be copied or plagiarized would not be
evaluated and the candidate has to re-submit it.
All the projects have to be strictly as per the project guidelines mentioned in the Project
guide. All the projects should be in single Word document. If you use any Excel/scanned
PDF file, please embed it to the document. All support documents for the project, if any, can
also be embedded. Assignments in any other formats would not be accepted.
Late Fee: The project has to be submitted within 60 days of the completion of the
workshop. Late submission attracts a penalty of $10 per week for participants outside India/
Rs.500 per week for participants in India and post 3 weeks from the deadline a re-
certification fee of $100 for participants outside India /Rs.3000 for participants in India needs
to be paid. All requests regarding late submission have to be written to
assessmentsupport@middleearthhr.com
2 people are allowed for doing a single project in case they have attended the program
together. They need to submit the project at a time by mentioning the details of both the
participants in the Project Submission Form.
A project can be resubmitted in case the person obtains ‘Fail’ grade. One can also resubmit a
project by paying an extra $25 in case his/her marks are low.
The evaluation process takes 5 weeks as it goes through 3 checkpoints - the first level check
is done by the assessment support team to check completeness of the project as well as the
project submission forms. The second level check is done by an external Verifier who
verifies and assigns a score. After verification transcript is prepared & is kept with the
assessment team for the random audit purpose. After which the certification is prepared,
signed and sent to you. So do be patient and if you would like a status on the project do write
to the assessment support.
.
1.3. The Three Levels of Support for Project ( stage 2 ) and certification ( stage 3 )
Level 1:
For details regarding certification process, templates, project deadlines, submission please write to
assessmentsupport@middleearthhr.com
Level 2:
For any technical assistance on specific project related queries on CLDM write to
projectguidecldm@middleearthhr.com
Level 3:
The final level of support is your faculty for this program. For any complex queries, please write to
your faculty.
The project/ assignment would be marked at 100 marks. Each assignment is broken up into
sections and each section carries specific weightage. Missing out any section in your project
will affect your final evaluation scores.
Step 1: Write 3 detailed Job descriptions along with a detailed key responsibility areas or key
deliverable along with Academic qualification and experience criteria.
Step 2: Along with the KRA’s also mention any other tasks which people in that role handle.
Step 2: Identify the knowledge, skill, traits required to do the respective tasks. After pin
pointing all the knowledge, skills and traits, segregate them into broad competencies required to
effectively perform the role
Step 3: Identify at least 8 competencies relevant for the said position. It can be Functional,
Technical and Behavioral
Section 4- BARS
Step 1: Once the critical competencies for a job are identified, behavioral indicators which
demonstrate each competency have to be identified. For example, for communication skills
competency, behavioral indicators may be listening, body language, articulate usage of
vocabulary, written skills.
Step 3: After identifying the behavioral indicators, indicate the four levels at which these
behaviors would be exhibited. The following should be four maturity levels
Beginner
Learner
Advanced
Expert
Kindly refer the courseware for sample BARS. To summarize the above, you have to construct 4
maturity level BARS with 2-3 maturity levels for the 8 (minimum) identified competencies.
A minimum of three job description along with JEA and BARS would help in better
understanding.
FAQ Answer
1. Can we use only one job 1. A minimum of 3 will give you a fare idea and
description would help in implementing the same practically
2. Should all Job description 2. It can be from same department; but Job description
be from same department from multi department would help in making a
clear JEA and BARS. As few technical and
behavioral areas may be same… But for different
departments there would be variation and making
those would help during the learning stage
Section 1- Project summary (This should ideally be written after the completion of the
project)
Step 1: Write a detailed Job description along with a detailed key responsibility areas or key
deliverable along with Academic qualification and experience criteria.
Step 2: Along with the KRA’s also mention any other tasks which people in that role handle.
ROLE OUTLINE
Job Title: Restaurant Manager Job Code:
Division: Vaango Department/ Location: Operations
Reports to: Area Manager/Regional Head Immediate Subordinates: Shift Manager
Core Purpose of the Job (What is the reason that this job exist; what is the overall aim of
this role?
To manage a QSR+ Outlet & ensure customer satisfaction & profit maximization by
following the policies & guidelines of the company
To develop and manage a restaurant as a profit center by generating revenue and exceeding
customer expectations.
WORK ACTIVITIES:
Control day-to-day operations by scheduling labour, ordering food & supplies & developing
restaurant team
Ensure statutory compliances by maintaining registers and licenses.
Control P&L by following cash/control security procedures, maintaining inventory,
reviewing financial reports, and taking appropriate actions.
Recruit, Interview & hire team members, conduct performance appraisals, take discipline
JOB FEATURES:
Job Dimensions (Quantifiable job features – E.g. Volumes handled, Revenue and budget size,
No. of subordinates, No. of Suppliers, No. of Customer’s served, Variety of functional areas
handled):
Business Volume Work Volume Others
Stand alone Sub business unit Common/Lead resource to the Vendors
(Restaurant). Manage a entire team including 2 shift
business with average sale managers
volume of 60k-100k.
Job Context (Circumstances characterizing the job: Working hours, location, stress, physical
conditions, and resources available):
The job holder will be working as per the standard working hours; however, it may, from time
to time, work on odd hours to suit business/operations exigencies.
KEY RELATIONSHIPS
Internal (i.e., colleagues, other business units) External (i.e., suppliers, customers, service
providers)
Directly reporting to Area Manager. Will interact with local suppliers & vendors.
Interact with other departments. Manage representatives from statutory
May have to interact (one-on-one) with departments.
Regional Operations Manager/COO.
GENERAL COMMENTS (Use this section to clarify any organizational relationships, special
circumstances or idiosyncrasies that don’t seem to fit elsewhere but which add clarity to
understanding the position responsibilities, impact, influence, etc.)
Must hold skills for Team Management & Building business.
Step 2: Identify the knowledge, skill, traits required to do the respective tasks. After pin
pointing all the knowledge, skills and traits, segregate them into broad competencies required to
effectively perform the role
Step 3: Identify at least 8 competencies relevant for the said position. It can be Functional,
Technical and Behavioral
Steps to Follow:
Step 1: Create an assessment matrix for the identified competency marking the competencies
row wise and games/ exercises in columns.
Step 3: Refer courseware for sample Assessment Matrix. Include all the assessment center
exercises/ games / instruments after the matrix.
Development of Tools
1) Role-Play
Tool Type: A role-play tool is where the players physically perform the character’s
actions.
The task is to produce a simple project plan for making and laying down a cooked
breakfast for a group of 45-50 customers in 30 mins of time period. The incumbent shall
be assigned the role of a team leader, leading a team of 5 members including the kitchen
staff and the service staff.
The team leader shall be asked to make a presentation of how the task is divided into sub-
tasks and work allocation among the team members. To add the financial element into
this, the plan must also show a breakdown of costs involved and a structure to monitor
the budget for the project by each separate item.
Pens, Paper and a laptop can be issued to every team leader. The exercise need to be run
in a demo restaurant with all ingredients and other food items available.
2) Case-Study
3) Written-Test
Instructions:
1. This assessment should be completed in 45 mins.
2. There will be no negative marking for any wrong answer.
This test has been developed based on the needs and requirements of the role and the changing
industry trends. This assessment is intended to check the knowhow of the restaurant Industry.
1. While facing rush hour at your store, you suddenly find that you are out of chutney
although a large quantity had been prepared well in advance. What will you do?
2. You have just received a complaint about your dish from a loyal customer. What will you
do to handle the situation?
3. Preparation of income statement and deriving operating cash flows.
Waldorf, Co. had the following transactions during the month of August, 2006:
What amount of net income will be reported from an income statement for the month of
August, 2006?
This is based on BEI pattern and the following questions can be posed to the candidate.
a) Give a specific example of a time when you had to address an angry customer. What
was the problem and what was the outcome? How would you assess your role in
diffusing the situation?
b) Describe a situation in which you were able to effectively "read" another person and
guide your actions by your understanding of their individual needs or values.
c) Describe a time when you took personal accountability for a conflict and initiated
contact with the individual(s) involved to explain your actions.
e) What kinds of problems have you had coordinating technical projects? How did you
solve them?
---------------------------------------------------------------------------------------------------------------------
------------------------------------ (Other assessment tools which can be used for this position are in-
tray exercises and simulation exercises which involve relevant IT technology for development
and implementation. The evaluation of the performance of the incumbent shall require
development of BARS for each tool taking into consideration the skills and competencies being
assessed through the tool)
FAQ Answer
NOTE - All the participants have to give a Project Summary for the project, when they submit
their project. The Project summary should be one to two page abstract and must contain the
following heads:
i. Objective – Clearly outlining what was the outcome expected of the project
ii. Scope of project in terms of Department/ positions and industry- this must outline the
position, the industry. location details if important
iii. Methodology followed- this would give detailed steps followed and clarifying each
step
iv. Brief overview of Findings- what was the end result
v. Conclusions- any final conclusions you carried
You need to start the project by completing the project summary form given at the end of this
document – No project would be accepted without the project summary form being appended
Note: All submitted Assignment will be the Intellectual property of Middle Earth
Consultants or Carlton Advanced Management Institute. This may be uploaded on the
net and hence any confidential material that is not to be shared should not be put in the
assignment. All the project options will be given equal weightage.
"Middle Earth will not be responsible for any loss of confidentiality suffered by the
company."
The assessment process will include a set of assignments that you will need to complete. The
assignment totals 100 marks.
Item Marks
Creating a detailed job description 25
Job element Analysis and identification of competencies 25
Preparing BARS 30
Overall comprehensiveness of the assignment 15
Project Summary Sheet 5
TOTAL 100
Item Marks
Creating a detailed job description 25
Job element Analysis and identification of competencies 25
Designing the Assessment matrix 15
Designing the Assessment center exercises 15
Overall comprehensiveness of the assignment 15
Project Summary Sheet 5
TOTAL 100
If a project is rated as incomplete the participant is given another 2 weeks time to resubmit the
project.
The percentage at each level has been arrived at by statistical analysis. This percentage can
vary from year to year depending on the trends.
Date of Submission: / /
Name:
Street Address 1:
Street Address 2:
City: State/Province:
NOTE:
1. Please note that the above given name will be printed on the certificate. Participants need to
take utmost care in giving correct name.
2. In the absence of the above details the project won’t be evaluated.
3. Participants need to provide complete and correct address for the dispatch of the certificates.
In case the address is incorrect – reprinting and courier charges will need to be paid
4. The project must in be in single MS word document not exceeding 5MB
5. By this submission you accept that the project can be used freely as part of the CAMI and
MEC knowledge center / digital library and can be used by them for research and learning.
As per the policy, we request you to fill the project submission form attached in the first
page of your project and send it along with the project in the same file.
If the project submission form is not present in the project document, we cannot process for
certification.
**********THANKYOU**********
Certified Learning & Development manager Program
All rights reserved by MEHR & CAMI, © Version 5.1 (November 2015)