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Digital Integrated Business Services

Digital Integrated Business Services

Powering Innovation through Digital Teleperformance D.I.B.S. (Digital Integrated Business Services) offers pioneering Technology Innovation and
Transformation and Automation. Digital Transformation services. We provide integrated business solutions that transform Customer
Engagement, Customer Acquisition, Data Analytics, Technical Support, Shared Services, IT & Infrastructure
Management and Back-Office services across diversified industry verticals and digital channels.

With deep domain knowledge, transformative digital capabilities like TAP (Technology, Analytics and Process
Consulting), and a best-in-class operational network, we empower our clients to deliver outstanding Customer
Experiences in today’s increasingly digital world. 

We work collaboratively with our clients to understand how to adapt to today’s disruptive digital
innovations and build digital business strategies that create long-term growth.

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 What do we offer?
Intelligent Technology and Next-gen Automation Solutions
Process Optimization and Operational Excellence
Enhanced Customer Engagement and Loyalty
Cost Efficiency and Increased Productivity

Our Value Proposition:

Operational Excellence: Best-in-class service delivery engine

that results in profitable and risk-mitigated business outcomes

Process Optimization and Automation: RPA (Robotics

Process Automation), Technology tools and platforms for
delivering transformational benefits

Global Delivery: Robust delivery platform with 46 delivery

centers in key locations

While our Robotics, Artificial Intelligence and web-based applications

help automate and optimize business processes and customer

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 management for a diversified group of industries, we can also help
organizations “Go Green” by making them paperless.

Integrated Business Services

We offer Omnichannel Integrated Business Services powered by
transformational tools and the latest technology like AI, Robotics, Speech
Analytics, etc. We specialize in providing enhanced Customer Experience with
services including:

Customer Management Services - Engagement, Conversion Optimization,

Personalization, Upselling and Cross Selling, Chat Support and Customer
Service
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 Industry Specific Transaction Processing – Corporate Banking, Mortgage
Underwriting, Claims Processing, Payment Remediation, Fraud Detection and
Prevention, Complaints/Refund/Returns Management, Revenue Cycle
Management Medical Coding, Content Curation, etc
Finance & Accounting and HR Services – F&A Transformation and
Optimization, Risk Management, Resource Management, Payroll Services and
Workforce Administration

Praxidia Knowledge Services

We offer Consulting and Knowledge Services for Process Re-engineering and
Automation to support strategic initiatives and tactical business requirements
with Lean, Six Sigma methodologies and workforce optimization.  

Consulting / Knowledge Services

Enterprise Feedback Management
Training Solutions
Analytics

400+ Consultants present in 10 countries.

4 decades of Consulting and Operational Experience.

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 Digitization and Automation
We pioneer in offering Technology Tools, Digital Solutions and Business
Intelligence products for various industries to deliver transformational benefits.
Our Digital Solutions include RPA (Robotics Process Automation), AI (Artificial
Intelligence), Machine Learning, Business Intelligence and Data Transformation
products.

Digital Solutions

Robotic Process Automation (RPA)

Machine learning, Artificial Intelligence
Business Intelligence
Data Management, Transformation & Integration
Desktop automation & Mobility Solutions                                                    

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 Enabling Technology

CRM, Workflow, Scanning Solutions

Reporting & Compliance tools
Data Management and Visualization

Compliance, Privacy and Security

We comply with security standards and regulations including General Data
Protection Regulation (GDPR), Global Essential Compliance and Security Policies
(GECSP).

Compliance and Standards

Information Security Management System ISO27001 certified operations

Supplemented by Contractual compliances like PCI-DSS, HIPAA / HITRUST,
SSAE16/18
Adherence to local Regulations
Data Protection Regulation – GDPR
NIST based Cyber Security framework
OWASP Standards for Application Security
ISO22301 compliant Business Continuity Practices
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 ISO20000 IT Service management certified

Policies and Procedures

Global Essential Compliance and Security Policies (GECSP)

Adherence to these 14 policies by all Staff and Third party service providers
Mandates requirements for paperless operations, frisking staff, hardened
workstations, awareness training
GECSP audits undertaken for site certification
Vulnerability Management Program
Centralized Security Operations center for Incident Management reporting
and tracking

Global RPA Center of We have various Robotics, Artificial Intelligence and web-based applications for automation and optimization; ‘Go
Green’ solutions to make organizations paperless, and many other technology products to cater to diversified
Excellence industries and customer management.

Robust technology enablers – RPA (Robotics Process Automation), AI

(Artificial Intelligence), Knowledge Management tools, Speech Analytics,
Virtual Assistant, Service Bots, and many more for optimized service
delivery and transformational benefits.

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 Largest multicultural
Multiple delivery
team with deep domain Compliance to all
centers with cultural
knowledge and security standards and
affinity and local
transformative regulations
language advantage
capabilities

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Who We Are Our Solutions Industries Resource Center Contact Us

About us Utilities
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 Awards and Recognition Omnichannel Customer Telecom, Media, and Technology
CX Lab Experience Retail and E-commerce
Performance Management Analytics Solutions Healthcare
Security Automation Travel, Logistics & Hospitality
Social Responsibility Back-Office Solutions Banking and Financial Services
Contact Center
Digital Integrated Business
Services
Content Curation and
Moderation
Praxidia Knowledge Services
Human Resource Outsourcing
Finance and Accounting
Services
Face-to-Face
Work-at-Home
Social Media Solutions
Video Kiosk
Web Channel Solutions

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