Title: Hospital Todos se Curan

Author: Oscar D. Rodriguez 31121727

Date: 8/25/2019

Notes:

┼
▬ ▬
┼ ┼
┼┼ ┼┼ ┼
┼ ┼ ┼┼ ┼ ┼
┼┼ ┼ ┼ ┼ ▬
Column # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Direction of Improvement:
Minimize (▼), Maximize (▲), or Target (x) ▲ ▲ ▲ ▲ ▲ ▲ ▲

Quality Characteristics
(a.k.a. "Functional
Requirements" or
Max Relationship Value in Row

"Hows")
Weight / Importance
Relative Weight

Preparación

Amabilidad

Capacidad
Confianza

Demanded Quality

Rapidez
(a.k.a. "Customer
Interes
Row #

Trato

Requirements" or
"Whats")

1 9 11.8 2.0 Disponobilidad de días para realizar citas médicas Θ Θ Θ Θ Ο

2 9 17.6 3.0 Disponibilidad de horas para realizar citas médicas Θ Θ Θ Θ Ο
Disponibilidad de médicos de diferentes
3 9 5.9 1.0
especialidades Ο ▲ Ο Θ ▲ Ο
4 9 5.9 1.0 Cita: mantenga fecha y hora Θ Ο Ο
5 9 23.5 4.0 Servicio al cliente Ο Θ Ο Θ Θ Ο Ο
6 3 5.9 1.0 Existencia de medicamentos Ο ▲
7 9 29.4 5.0 Sala de espera agradable Θ Ο Ο ▲ Ο
8

10

Habilidades

Obediencia
Educación
Empatía

Agilidad
Espacio
Tiempo

Target or Limit Value

Difficulty
5 7 7 5 6 4 7
(0=Easy to Accomplish, 10=Extremely Difficult)
Max Relationship Value in Column 9 9 3 9 9 9 3
Weight / Importance 670.6 305.9 176.5 547.1 511.8 464.7 176.5
Relative Weight 23.5 10.7 6.2 19.2 17.9 16.3 6.2
 Legend

Θ Strong Relationship 9

Ο Moderate Relationship 3

▲ Weak Relationship 1

┼┼ Strong Positive Correlation

┼ Positive Correlation

▬ Negative Correlation

▼ Strong Negative Correlation

▼ Objective Is To Minimize

▲ Objective Is To Maximize

x Objective Is To Hit Target

15
Competitive Analysis
(0=Worst, 5=Best)

Hospital Todos se Curan

Hospital Viera

Hospital San Jorge

Hospital Salvador Paredes
Medical Center
Hospital Todos se Curan

Hospital Policlinica
Hospital San Jorge

Hospital Policlinica

Hospital Salvador Paredes

Medical Center
Hospital Viera

0 1 2 3 4 5

5 5 4 3 4

5 5 5 4 3

3 4 3 2 1

5 5 5 4 4
 Hospital Salvador Paredes

4 4 4 4 3

4 4 4 3 4

3 4 5 2 3

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 Title:

Author:

Date:

Notes:

┼
┼
┼┼
▬ ┼┼ ┼
┼ ▬ ┼
┼ ┼┼ ▬ ┼┼ ┼┼
Column # 1 2 3 4 5 6 7 8 9 10 11

Direction of Improvement:
Minimize (▼), Maximize (▲), or Target (x) x ▲ ▲ x ▲ ▲ ▲
Max Relationship Value in Row

Quality Characteristics
(a.k.a. "Hows")
Weight / Importance
Relative Weight

Habilidades

Obediencia
Educación
Empatía

Agilidad
Espacio
Tiempo
Row #

Demanded Quality
(a.k.a. "Whats")
1 9 23.5 670.6 Preparación Θ Ο ▲ Θ Ο ▲ Ο
2 9 10.7 305.9 Confianza Θ Ο Θ
3 9 6.2 176.5 Amabilidad Θ Ο
4 9 19.2 547.1 Capacidad Θ Ο Θ Θ Ο Ο
5 9 17.9 511.8 Trato Ο Ο ▲ Θ Ο Ο
6 3 16.3 464.7 Interes Ο ▲ Ο
7 3 6.2 176.5 Rapidez ▲ Ο Ο
8
9
10
11
12
13
14
15

Target or Limit Value

Difficulty
5 8 8 4 5 8 7
(0=Easy to Accomplish, 10=Extremely Difficult)
Max Relationship Value in Column 9 3 3 9 9 3 3
Weight / Importance 645.2 156.5 133.8 480.6 453.4 153.4 200.4
Relative Weight 29.0 7.0 6.0 21.6 20.4 6.9 9.0
 Legend

Θ Strong Relationship 9

Ο Moderate Relationship 3

▲ Weak Relationship 1

┼┼ Strong Positive Correlation

┼ Positive Correlation

▬ Negative Correlation

▼ Strong Negative Correlation

▼ Objective Is To Minimize

▲ Objective Is To Maximize

x Objective Is To Hit Target

12 13 14 15
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 Title:

Author:

Date:

Notes:

Column # 1 2 3 4 5 6 7 8 9 10 11

Direction of Improvement:
Minimize (▼), Maximize (▲), or Target (x)
Max Relationship Value in Row

Quality Characteristics
(a.k.a. "Hows")
Weight / Importance
Relative Weight
Row #

Demanded Quality
(a.k.a. "Whats")
1 29.0 645.2 Tiempo
2 7.0 156.5 Habilidades
3 6.0 133.8 Empatía
4 21.6 480.6 Espacio
5 20.4 453.4 Educación
6 6.9 153.4 Obediencia
7 9.0 200.4 Agilidad
8
9
10
11
12
13
14
15

Target or Limit Value

Difficulty
(0=Easy to Accomplish, 10=Extremely Difficult)
Max Relationship Value in Column
Weight / Importance
Relative Weight
 Legend

Θ Strong Relationship 9

Ο Moderate Relationship 3

▲ Weak Relationship 1

┼┼ Strong Positive Correlation

┼ Positive Correlation

▬ Negative Correlation

▼ Strong Negative Correlation

▼ Objective Is To Minimize

▲ Objective Is To Maximize

x Objective Is To Hit Target

12 13 14 15
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 Title:

Author:

Date:

Notes:

Column # 1 2 3 4 5 6 7 8 9 10 11

Direction of Improvement:
Minimize (▼), Maximize (▲), or Target (x)
Max Relationship Value in Row

Quality Characteristics
(a.k.a. "Hows")
Weight / Importance
Relative Weight
Row #

Demanded Quality
(a.k.a. "Whats")
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Target or Limit Value

Difficulty
(0=Easy to Accomplish, 10=Extremely Difficult)
Max Relationship Value in Column
Weight / Importance
Relative Weight
 Legend

Θ Strong Relationship 9

Ο Moderate Relationship 3

▲ Weak Relationship 1

┼┼ Strong Positive Correlation

┼ Positive Correlation

▬ Negative Correlation

▼ Strong Negative Correlation

▼ Objective Is To Minimize

▲ Objective Is To Maximize

x Objective Is To Hit Target

12 13 14 15
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 ™
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