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Throughout the all the years of civilisation, operations have always been the
important and differentiating aspect from turning a vision or plan into something
feasible and functional. As times shows us, operations are always sought out to
be leaner and more efficient, therefore managing this function has become
increasingly important for any successful organisation.
Operations Management and Marketing are known as the main pillars of any
business in any sector providing any product or service. These departments are
trusted and expected to know what the market demands from organisations and
how they can achieve these expectations. With the benefits that come with it, any
business will understand the importance of allowing these departments to
harmonically work together.
Despite the fact that there is ideally a great deal of interdependence needed
between Marketing and Operations, these functions rarely find the sweet spot in
working together. Therefore, strategic leaders (Chief Executive Officer, Chief
Operations Officer and Chief Marketing Officer) need to understand how both
departments are organised and perform: from a marketing perspective, the
organisation is performing well if there is an increase in sales and popularity while
the operations team may consider cost reductions and efficiency as reasons why
the organisation is successful. When considering both sides of the argument,
both departments are correct as all of the results mentioned are vital for the
success of a business, but it is important for these departments to perform in an
integrated manner (or with synergy) to achieve the overall objectives of the
organisation.