Understanding Conflict

I. Introduction
II. Understanding Conflict
III. The Nature of Conflict
IV. Conflict Stages
 Intrapersonal
 Interpersonal
 Intragroup
 Intergroup
V. Responses to Conflict
 Fight
 Submit
 Flee
 Freeze
VI. What Creates Conflict
VII. Causes of Conflict
1. Relationship
2. Data
3. Interest
4. Structural
5. Values
VIII. Positive Effects of Conflict
IX. Conflict Management Styles
 Competing
 Accommodating
 Compromising
 Avoiding
 Collaborating
X. Negotiating Through a Personal Conflict Situation