PEOPLE PERFORMANCE MANAGER MDP IV

2 days
Program Goal Program Goal
Train and develop Assistant/ Department Managers that will focus Assist new Restaurant Managers to develop and implement a
on hiring the correct Crew, train them well and schedule them to business plan for their restaurant that achieves business results
grow restaurant sales and profit Who is it for?
Who is it for? New Restaurant Managers
Managers becoming the People Performance Department Manager Program modules include:
or an Assistant Manager in the People Performance Department • Introduction to Business Leadership
who have attended Introduction to Department Management • People Leadership
Key Course Content and Post-Class Work • Creating Customer Culture
• Scheduling • Driving Quality Products
• People Practices
• Training Qualification Eligibility:
Advanced Diploma of Leadership and Management BSB61015
Upon completion of Introduction to Department Management and
one department specific course, a Manager is eligible to apply for a BUSINESS LEADERSHIP PRACTICES (BLP)
Certificate IV in Leadership and Management BSB42015 4 days at The Charlie Bell School of Management
Who can attend?
Restaurant Managers who have completed RLP and have been
MDP III verified on all modules of MDP IV

Program Goal Key course content:

Develop system leadership and management skills of Department • Accountability
Managers as they prepare to transition in the role of a • Building the Brand
Restaurant Manager • Change through Creativity
• Business Planning
Who is it for? • Advanced People Practices
Experienced Department Managers who have managed all three • High Performance Teams
departments • Effective Restaurant Leadership
Key course content
• Introduction To Restaurant Management And Leading QSC
• Leading Managers The Transfer of Training
• Leading The Business Our roles and responsibilities in ensuring a
maximum return on everyone’s investment
Qualification Eligibility: The purpose of any training program is to positively modify

Diploma of Leadership and Management BSB51915
RESTAURANT LEADERSHIP PRACTICES (RLP)
5 days at the Charlie Bell School of Management
MANAGEMENT
an employee's actions and behaviours. When an employee
goes through a training program and displays these positive
behaviours it leads to improved business results and
demonstrates effective transfer of training

CURRICULUM
Who can attend? McDonald's curriculum is designed to maximise the transfer of
Department Managers who have successfully completed MDP III training and ultimately business results. In each training
program there are 3 stakeholders: Trainee, Trainer and Coach
Key course content
• Leadership
• Team Performance Diamond Research shows that the person who has the biggest impact on the
• Team Building transfer of training is the Coach. What they do to prepare a trainee McDonald’s Training Courses equip Managers to develop professional
• Communicating To Your Manager to attend a training course, as well as what they do immediately leadership qualities as well as test their skills and understanding of the
• Planning following the course has a significant impact on the results that business and operations. This brochure outlines the content and task
• Building Commitment In Your Team will be achieved requirements for completion of each course. Upon attending each of the
• Action Planning courses you are enabled with the knowledge to fulfil your potential to where
• Continuous Improvement Trainees who attend courses with well completed pre-work and
clear expectations from their coach are better prepared to learn you want your career to lead within the organization
• Performance Reviews
• Individual Development Plans and retain the knowledge and skills, and ultimately apply these
• Emotional Intelligence back in the restaurant
• Succession Planning
 CuRRICuLuM RoADMAP
CURRICULUM ROAD MAP MDP I After completing Introduction to Department Management,
a Manager may return to their restaurant to put the skills they
Program Goal have learnt into practice and complete their post-class work before
Develop certified Shift Supervisors who can achieve business attending a department specific course OR they may go on to a
MDP1 SMX targets using the shift management process
SMX department specific course and complete their post-class work for
CuRRICuLuM RoADMAP CuRRICuLuM
Shift
Shift Supervisor
Management RoADMAP
Shift Management Post Course the two courses concurrently
Program Development Program Excellence Course Who isAction
it for?
Plan
Trainee Shift Supervisors and Certificate III students • Department specific courses can be completed in any order

Qualification Eligibility
ft
CuRRICuLuM RoADMAP
MDP1 Shift
SMX
Management
MDP1
SMX
Shift Post
Supervisor
SMX
Shift Management
Certificate III
SMX
PostIDM
in Retail Operations SIR30212
Course
CUSTOMER EXPERIENCE MANAGER
ement
ram
Shift Supervisor
Development Program
Department
Shift Management
Program
Management
Excellence Course CuRRICuLuM RoADMAP
IDM Course
Development
CourseActionProgram
Plan
Pre-Work
IDM
Excellence Course
Course
Modules
• Course
Include
Action
Program
Plan
Post-Work
Guide and Introduction to People Management
2 days
Program Program Goal
• Customer Service Train and develop Assistant/ Department Mangers to focus on
• Maintaining the Restaurant Environment delivering an outstanding customer experience, manage and execute
ftft MDP1 SMX SMX • Area Supervision sales promotions and focus on McCafé as a business by implementing
MDP1 SMX SMX
ement
ement
ment
ram
CuRRICuLuM
Shift
Shift Supervisor
Supervisor
IDM
RoADMAP
Shift
Shift Management
Department
Shift
Management
IDM
Management
MDP1
Post
IDM Course
Post Course
IDM
SMX
IDM • Shift Supervision
SMX
IDM sales building activities
ram Development Program Management
Excellence Course Shift
Course Supervisor
Action Plan
Pre-Work Shift Management
Course Post Post-Work
Course Course
ement
ram
Development Program
Course Pre-Work Excellence
Course
ProgramCourse CustomerAction
Course Plan
Post-Work
Experience
Development Program
Course Pre-Work
Product Quality
Excellence Course SHIFT MANAGEMENT EXCELLENCE (SMX)
People Performance
Action
Course Pre-Work 4 daysCourse
Plan
Pre-Work
Who is it for?
including one day in a restaurant Managers becoming the Customer Experience Manager or an
Assistant Manager in the Customer Experience Department who have
Who can attend? attended Introduction to Department Management
ft MDP1 SMX SMX
Shift Supervisors who have successfully completed MDP I
ment
ement
ment Shift Supervisor
IDM
IDM Shift Management
IDM
IDM PostIDM
Course
IDM
ement
ram Department CustomerIDM
Experience Product
IDMQuality People Performance
IDM Key Course Content and Post-Class Work
ement
ram
Development
Course Program
Course Pre-Work
Pre-Work Excellence
Course
Course
Management
Course CustomerAction
Course
Course Plan
Post-Work
Experience
CoursePost-Work Product Quality KeyPeople
Course Course Content
Performance
Course • Service
ram Customer Experience Product Quality Course Pre-Work
PeoplePre-Work
Performance Course Course Post-Work
Program Course Course Pre-Work • Course Pre-Work
Your Role and the Bigger Picture
Course Pre-Work Course Pre-Work Course Pre-Work • McCafé
• Communicating with Crew • Profit and Cash Control
• Introduction to Coaching and Counselling • Managing and Building Sales
Customer Experience Product Quality
• People Performance
Putting the Customer First
ment Course Post-Work Course Post-Work Course Post-Work • RMHC
IDM IDM Customer IDM
Experience Product Quality
• People
Food Performance
Safety
ement Customer Experience
Course Pre-Work Product Quality
Course People
& Performance
Verification
Course
Course Post-Work & Verification
Course & Verification
Course Safety • Internal Communications
ram Customer
Customer Experience
Experience Product
Product Quality
Quality People
People Performance
Performance
• Workplace
Course Course Course
Customer Experience Product Quality
• People Performance
Restaurant Security
Course Pre-Work
Course Pre-Work Course Pre-Work
Course Pre-Work Course Pre-Work
Course Pre-Work
Course Pre-Work Course Pre-Work Course Pre-Work
• Floor Control
Customer Experience Product Quality • Gold Standard
People PerformanceQuality PRODUCT QUALITY MANAGER
2 days
Customer Experience Product Quality Course
People Performance Course Post-Work •
Post-Work Shift Management
Course Post-Work
Customer Experience
Course Post-Work Restaurant
Product
Course Quality
Post-Work RLP
People
&Course Performance
Verification
Post-Work RLP
& Verification • RLP Equipment
Maintaining
& Verification
Customer Experience Product Quality
Management People
Customer Performance
Experience Product Quality People Performance Program Goal
Course
Customer Experience
& Verification
Course Course
& Program
Verification
Product Quality
Course Course
People
& Pre-Work
Course
Performance
Verification
Course
Course Course
Course • Course Post-Work
Profitability
Course Train and develop Assistant/ Department Mangers that will focus
Course Pre-Work Course Pre-Work Course Pre-Work
on quality food that is delivered to the customer quickly, safely and
ensures cost of food is controlled
Customer
Customer Experience
Course
Experience
Course Post-Work
CustomerPost-Work
Experience
Product
Product Quality
Course
Quality
Restaurant
Course Post-Work
Post-Work
Product Quality
Management
People
Customer
Course
Course
Course
People
BLP
Performance
PeopleExperience
RLP
Performance
Post-Work
Post-Work
Post-Work
Performance
Product Quality
RLP
CourseBLP
Post-Work DEPARTMENT
People Performance
CourseRLP
BLP
Post-Work MANAGEMENT PROGRAM Who is it for?
urant & Verification
RLP
& Verification & Verification
RLP
& Program
Verification Course
& Pre-Work
Verification
RLP
& Verification
& Pre-Work
Verification Course
& Verification Course
Course Post-Work
Post-Work
& Verification Managers becoming the Product Quality Department Manager or
ement Course
Course Pre-Work
Course
Course
Course Course
Course Post-Work
Course INTRODUCTION TO DEPARTMENT MANAGEMENT
& Verification an Assistant Manager in the Product Quality Department who have
ram 3 days including one day in a restaurant attended Introduction to Department Management
Program Goal Key Course Content and Post-Class Work
Customer Experience Product Quality People Performance Attain the skills
Course Post-Work Course Post-Work BLPPost-Work
Course BLP BLP and knowledge to help lead a department, including • Production
urant Restaurant managing
CourseCrew performance and development, managing systems
Post-Work
urant
ement
RLP
RLP
& Verification
BLP
& RLP
RLP
Verification
Management
BLP &RLP
Course RLP
RLP
Pre-Work
Verification
BLP
RLP
Course
effectively
RLP
and managing individual development
• Planned Maintenance
ement Course
Course Pre-Work
Pre-Work Course
Course Course Pre-Work
Course
Course Post-Work
Post-Work Course & Verification
Course Post-Work • Inventory
ram
ram Course Pre-Work Program
Course Course Post-Work
& Verification Who is it for?
Shift Managers becoming an Assistant Department Manager
or Department Manager
urant RLP RLP BLP
BLPRLP BLP KeyCourse
CourseBLPContent and Post-Class Work
BLP
BLP BLP
BLP BLP
ement Course Pre-Work
Pre-Work Course Course
Course Post-Work
Pre-Work
Course Post-Work Course Post-Work
ram Course
Course Pre-Work Course
Course Course Post-Work • Professional Image
& Verification
& Verification
& Verification • Planning and Prioritisation
• Influence and Negotiation
• Safety and Security
• Coaching and Counselling
BLP BLP BLP • Performance Reviews
Course Pre-Work Course Course Post-Work • Managing Your Career
& Verification