Surbhi Chaturvedi

Customer Service Executive

"Seeking a position to utilize & hone my skills and abilities that offer professional growth while being
resourceful, flexible and overall a value contributor to the organization"

surbhiechaturvedi@gmail.com 8218583589 Noida, India 03 November, 1991

WORK EXPERIENCE SKILLS

Customer Services Executive Good communication skills Client Servicing CRM
iEnergizer
02/2019 – Present Noida Billing Troubleshooting Negotiation
iEnergizer is a leading Business Process Outsourcing provider (“BPO”) of
customer management solutions dedicated to delivering performance
while actively supporting and advocating our client’s brand. From sales Time Management Good leadership
to customer care, technical support and back-office services, iEnergizer
provides client-centric solutions to a partner base that includes a number
of Fortune 500 companies operating within different industry verticals Target Management Convincing Skills Counselling
including: Healthcare Payers and Providers, Banking, Financial Services,
Insurance, Gaming, Publishing and Legal.
Sales and Marketing
Achievements/Tasks
Gathering customer information through i-Care a CRM tool
(Sprint) to understand client preference to make potential
sales over chat PERSONAL PROJECTS
Assisting Sprint Telecom USA clients on web chat and calls to
make a probable sale on sprint.com Comparative Evaluation of Fructosamine and HbA1c as
a marker of Hyperglycemia in glycemic control.
Providing the best outcome for troubleshooting, device
activation and extending payments
Isolation of Nucleic Acid (DNA and RNA) from blood of
Handling Billing Department for USA client Goat.

Polymerase Chain Reaction [PCR].

Clinical Research Coordinator
Nayati Medicity
09/2018 – 02/2019 Mathura
Achievements/Tasks
ACHIEVEMENTS
To make online prescriptions for the patients as advised by
doctors.
Secure Frist Position in ' Inter College Dance
Competition' held at GLA University, Mathura.
To manage patient flow to fix appointment for the doctors.
To help the doctors for making their power point Secured First Position in Dance held at Faculty of Health
presentation and Biomedical Sciences.
To help in research work and maintaining the data for the
department. Participated in Ameya'15 [Awareness Programme On
To maintain the attendance record and roster for all the Women Rights].
doctors working in our department.

LANGUAGES
EDUCATION English Hindi
Native or Bilingual Proficiency Native or Bilingual Proficiency
MSC
Symbiosis International
09/2016 – 09/2018 Pune, Maharashtra
INTERESTS
BSC Dancing Listening Songs
GLA
04/2013 – 04/2016 Mathura, U.P.