Evidencia 5: Virtual session “Usingverbstobuildcustomersatisfactiontools” En todo

proceso del manejo de una segunda lengua, no se puede obviar un tema de tanta
importancia como los verbos. Si un profesional no posee un léxico enriquecido por
el manejo de los verbos en inglés, sería casi imposible que pueda expresarse en
este idioma. Para afianzar el tema mencionado, realice las siguientes acciones:

1. La empresa “Mysweetcandy” produce caramelos y chicles, y necesita conocer el

grado de satisfacción de los clientes. Ellos elaboraron una encuesta para medir la
opinión de los clientes, la cual se encuentra más adelante y necesitan conocer el
resultado de ésta. Para ello, lea los resultados de dicha encuesta, posteriormente,
simule y escriba un informe en inglés de ello, donde utilice verbos regulares e
irregulares en pasado y presente.

RESULTS AND ANALYSIS OF CUSTOMER SATISFACTION SURVEY

Jugos del norte, in the framework of the Implementation of the Comprehensive

Management Policy HSEQ and concerned about the continuous improvement in
their processes and the procedures applied in each of them, as well as in the
satisfaction of their users, which through of statistics allow you to measure the
attention provided, and establish mechanisms of contact with them. Based on the
foregoing, customer satisfaction surveys were conducted in the development of
public audiences for socialization and accountability management report validity
2018, in the department of Atlántico, were made according to the parameters
established in the procedure of the customer satisfaction survey analysis, which
resulted in the following analysis of the questions surveyed:
The people surveyed expressed a good satisfaction towards our product, they feel
comfortable with the product we offer and they give us an improvement such as
implementing new flavors, this survey is a good tool to visualize that we are doing
a good job.

2. Luego, participe en la sesión virtual exponiendo en inglés lo realizado en el

informe e indicando si el tipo de herramienta utilizada para medir el grado de
satisfacción de los clientes fue el adecuado y el porqué.

The satisfaction survey is an investigation to find out how satisfied customers are
and how faithful they are with a brand, product or service. There are many ways to
conduct surveys, through satisfaction research You can meet dissatisfied
customers and prevent them from abandoning your brand, product or service.
Therefore, you will have the tools to meet customer expectations and not affect the
income of the company. A satisfaction survey should be used to make decisions.
One of the steps to take into account to conduct a satisfaction survey are the

following:

• Keep in mind that you need to improve.

• Ineesese what customers say about your brand.

• find out what they like best about your brand

• look at your needs.

• look for strategies to retain customers.