What You Get
 Discover and apply the mindset that
will make or break people handlers
 Revisit and apply crucial roles,
responsibilities and tasks that will
decide the success of handling people
 Use the best leadership approaches
that will work for you
 Use communication and motivation
tools that make leadership work
effectively
 Enhance your leadership through
coaching and counseling
 Apply disciplinary techniques both as
preventive and progressive tools
Who Should Attend
 Supervisors and managers who wish to
master the fundamentals and skills in
leading and managing their people
 Also recommended for professionals
being groomed for leadership
positions
Visit guthriejensen.com for more info
on our 120+ Customized Programs
and Public Seminars:
 Business Strategy
 Leadership and Management
 Project Management and Operational
Excellence
 Sales, Marketing, and Customer Service
 Communication
 Training Roadmaps, Assessments, Diagnostics
Program Outline
TRANSITIONING FROM TECHNICAL HANDLING PEOPLE ACROSS GENERATIONS
EXPERTISE TO PEOPLE EXPERTISE  Workforce Diversity: A New Reality
 People Can Make or Break You  Getting Results from Generation X:
 The Need for a Management Mindset The Baby Boomers
especially When You Rise from The Ranks  Dealing with Generation Y:
 Avoiding the Peter Principle Trap The Millennial Generation
 The Job Skill Requirement Chart  The Challenge of Generation Z:
 Self-Assessment: Are You Willing to Let Go? The Post-Millenials
 Go Beyond Your Comfort Zones  The ABC’s of Handling XYZ’s
 Transcending the Rank and File Mentality
 Developing What Matters: The Cycle of Self- MOTIVATION
 Being Productive or Being Happy:
Development
 Accepting Accountability: Planning, Organizing, What Makes Employees Tick?
 Reviewing Motivation Theories
Leading and Controlling
 Link Performance to Tangible AND Intangible
SUPERVISORY DEVELOPMENT Rewards
EQUALS LEADERSHIP DEVELOPMENT  Breaking the “Entitlement Mentality”
 Don’t Just Supervise: LEAD!  Rewarding Performance
 Leadership: The Foundation  The Power of Recognition
for People-Handling  Use Positive Reinforcement
• The Ingredients of Good Leadership to Build and Sustain Good Performance
 Determine Your Leadership Profile ● Putting The Mutual Reward Theory to Work
 The Five Fundamentals of Leadership ● Everything You Want to Know About
- Communication Supervision
- Mutual Reward Theory
- Use of Power DELEGATION
- Decision-Making  A Forward Step Not A Hand-Me-Down
- Being a Positive Force  The Benefits of Delegation
 Honing Understudies
UPWARD COMMUNICATION
 Motivational Delegation equals Empowerment
 Policy for Communicating Upward
 Working Well with Your Boss: COACHING AND COUNSELING
What Is In It for You?  Getting The Performance You Want
● Seeing The Macro Perspective of The Boss  The Process of Coaching
 Strategies in Dealing with Your Boss and Counseling: When Which Works
 Conduct Coaching Discussions
LATERAL COMMUNICATION
 Deal with Discussion Difficulties
 Policy for Communicating Laterally
 Monitoring to Seal Commitments
 Eliminate the Root Cause
of Organizational Problems DISCIPLINE AS YOUR LAST
 Maturity Requirements RESORT
 When Does Escalation Work  Punishment: What Discipline Isn’t
 Discipline is a Problem – Solving Process
DOWNWARD COMMUNICATION
 Lay Down Your Cards With Facts and Figures
 Policy for Communicating Downward
 Preventive and Progressive Discipline
 Ground Rules in Communicating:
Listening and Feedbacking INTEGRATION
 Giving Instructions that Subordinates Follow  Translating Learnings into Action
 Addressing People Problems
- Attendance Issues Definitely a complete package when it comes to
- The Tenured and The Newbies trainings. Provides expert views and opinions, plus
- Friendships in The Workplace the manner in which the training was presented
was very lively.
 Manage Attitudes and Behaviors
MR. FROILAN M. CASTILLO, Head - DCOD
BANCNET, INC.
Limited slots available!
+632-816-1610 pubsem@guthriejensen.com
Register today.