What is it

really like to work at

TELUS International?

Our top 10 reasons to join us.

 Are you “TELUS International”?
Let’s find out!
Do you value new ways of thinking
against old school mentality? Well,
then let us tell you a secret. We are
not just any company. We are
different. We truly are! We have
defied the status quo of business
and made our own version of it.
Sounds good to you? If so, TELUS International is the place you need to be in
We’ve traded the suits and ties of
traditional business for sneakers
and cool T-shirts. We’ve abandoned
the old school mentality for a new
way of thinking. We stopped having
happy hours and traded them for
happy days.
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1. Be part of something
extraordinary
As a team member, you will work in
a global organization and serve our
clients all over the world, including
some of the world’s most successful
companies. Who isn’t interested in
being part of something bigger than
themselves?

By joining us, you’ll meet the

customer care needs of some of
the largest and most admired brands
across fast-growing tech, financial
services and fintech, gaming, travel
and hospitality and healthcare
industries.
You will become part of a global
customer experience and next-gen
IT consulting company that has more
than 32,000 employees around the
world, in locations across North and
Central America, Europe and Asia.
TELUS International enables
customer service delivery innovation
through spirited teamwork, agile
thinking, and a caring culture that
puts customers first. The company
serves clients in over 40 languages.
And you know what? We are even
bigger than that! TELUS International
is the global arm of TELUS, a leading
national telecommunications
company in Canada with CAD $13.1
billion of annual revenue and 12.9
million subscriber connections.
No matter your position in our
company, you will take part in
shaping the future of customer care.
Want to be part of it?
If you choose Customer Care
Support you will master the skills
of effective communication,
problem solving, customer service,
and strong cultural awareness.
You will have the opportunity to be
part of something big and change
lives through technology, amazing
people and a strong brand like
TELUS International.

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 and professionally and many now
manage their own teams.

Our career development plans are

based on equity, skills development,
performance improvement and
constant growth.

When you join TELUS International,

you’re not just starting a new job,
you’re joining a company where you
continuously learn and develop your
skills to grow in your career - fast.
2. Push your career to
the next level TELUS International is the right
place to become a leader.
At TELUS International, we offer Interested?
more than just jobs - we offer
careers. When you join us, you are
taking an important step in your
career development. We are going
to make sure we challenge you,
invest in you and train you. In fact,
you might feel like you are
over-trained, but that’s going to
prepare you for the next level in your
career.
Part of our philosophy is to promote
from within. Over 70% of our
managerial team started as agents.
Over 500 promotions since 2015
show that TELUS International is the
place to build a career. By following
an established career path, our team
members have developed personally

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 3. Develop personally and professionally
We have designed and created
programs that will help you in
every step of your personal and
professional development journey.
We have learning programs that
align to each stage of your career.
It all starts with the Learning@TI
roadmap.
Want to know how the
Learning@TI roadmap works?
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Positioning our team members for
success at the very beginning of
their career is critical.
Through IEvolve, we provide a
foundation of learning that enhances
our team members’ onboarding
experience and provides the
necessary building blocks to hit the
ground running in their new job.
The next step in your journey
prepares you to become a leader.
This program is called IAspire for
developing emerging leaders.
Upon completion of IAspire, your
journey will continue with IExcel to
grow your leadership skills even
further. Because this program is
designed for our mid-level leaders,
IExcel will focus on building skills
to help leaders achieve operational
excellence within their teams and
programs.
At TELUS International we make
sure our team members are
engaged in their daily work, are
feeling valued by the company,
understand their role in their
department and know that our
goals are easier to achieve if we
all work together.
Your learning is important to us.
So why not start your journey
today?

Following the roadmap, the next

step for leadership development is
through the ILead program. ILead
consists of 360-degree feedback
along with an individualized
development plan for our senior
leaders.

There are plenty of opportunities

to interact and learn from senior
leadership. Through our InSession
initiative, regional leaders share their
knowledge, experience and best
practices on a wide range of topics
in an intimate conference setting.
These popular events help build
a community, encourage knowledge
sharing and create collaborative Have a look at this
learning models with team InSession video:
members in the audience.

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 4. Take advantage of extensive benefits
At TELUS International, we are
passionate about our people. We
encourage you to have fun, enjoy a
healthy lifestyle and take advantage
of the outstanding benefits package
our company offers. Our benefits are
designed to keep you healthy in
every aspect - physically, emotionally,
financially and socially.
Banking - We are constantly seeking
new and better partnerships to suit your
financial services’ needs.
Telecommunication - It’s all about
communication! We know it is highly
important for you to stay in touch with
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your family and friends, this is why we
provide mobile services offers on a
regular basis. Orange is our current main
partner when it comes to discounted
telecom rates.
Transportation - We want to make
sure everyone gets back home safely!
We provide taxi vouchers to our team
members working after 10 P.M. and
nightshifts. No matter if you are
travelling by bus, tram or subway,
we are covering part of the monthly
transportation subscriptions.
New born package - as we are
supporting you in celebrating the great
moments in life, we are offering a baby
start package gift to all our team members
having a newborn.
Health and wellness:
• Health - As part of our extensive
well-being program, we know your
health matters! We are offering health
services and the option to have your
beloved ones part of this program at
preferential prices.
• Dental check for you and your
family members - Regular dental
checks are available at our offices.
And if you want to extend this
benefit for your family, we have a
partnership with Intelident so you can
get discounted prices for dental checks
at the clinic. And we are always working
toward getting better offers for you and
your family.
• Gym Subscription - Because we
believe that being active is important, we
are supporting your motivation splitting
the cost of 7Card monthly fee with you.
• Professional onsite psychologist
consultations – as we always care
about your well-being, starting April
2019 we are providing on-site
psychologist services each week.
• Massages - What better way to start
or end the week than with a relaxing
massage at the office? This is available
for you twice a week.
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• Fruit Days - Enjoy fresh fruits at the
office twice a week.
• Meal vouchers - Easy grocery
shopping with the electronic meal vouchers.
• Free coffee - Night owls get free
coffee at the office. With our discount
coffee card, you get free coffee when
working night shifts and receive special
offers from our onsite coffee shop.
Special discounts - Receive exclusive
discounts on entertainment and shops
in the mall located next to our offices.
As a team member in Bucharest, you
will receive a loyalty card which gives
you a discount at the mall’s food court
from Monday to Friday until 3 P.M. and
additional discounts at the car wash,
the Cinema City, Bowling, Billiards, Laser
10 |
Max and more. Plus you can enjoy your
morning coffee or lunch in the mall’s
foodcourt.
Training and language courses
Want to improve your language skills
and enhance your personal development?
Through our TELUS Language Academy
and the Learning & Development
programs, we offer free English and
French language classes, as well as
soft skills trainings. Come join us!
Books - You can expand your knowledge
by accessing the first modern library in
Romania dedicated to companies.
Just register, order a book and it will be
delivered to you right at the office.
5. Enjoy a stable job in
a flourishing industry
Job stability is not just about your
ability to hold a job for a long period
of time. It’s also about enjoying
steady pay and benefits, managing
stress on the job and knowing you
are working in an industry that is
expected to last long into the future.

In Europe, our company has grown

by 30% to 50% every year since its
inception. And our industry in
Romania is among the top growth
areas, with experts forecasting that
the country’s outsourcing workforce
will double by 2025.

Are you ready to join us for the

long term?

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 6. Work when it’s best for you
Flexibility at work is a necessity for
our team members because some
are students while others have
families. We know time is precious
for everyone.
That is why when you join us we
do our best to adapt your work
schedule to your lifestyle.
With our flexible schedule you can
work day or night, in four, six or eight
hour shifts.
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Team members working at night
can still take advantage of our fun
and social environment with benefits
such as free coffee, play areas,
relax areas, a library, and much
more. Plus, when your night shift is
over, you can take advantage of our
taxi vouchers.
Join us for 4, 6 or 8 hour shifts
during the day or night. It’s your call!
 7. Enjoy an inspiring workplace
Our offices are known for their
innovative, fun and pleasant design.
They have a positive impact on team
members’ satisfaction and
happiness at work.
Our Bucharest office has even won
“The most innovative office’’ award
for our up-to-date, popular and chic
workspaces.
Simply put, we aim to make our
offices the place that our team
members want to be in!
Our offices are located right next to
the largest shopping mall in Romania
- AFI Palace Cotroceni (Mega Fun).
Our team members are only a few
steps away from 300 stores, a
cinema complex with 20 screens,
over 30 fast food restaurants, one
hypermarket open daily until 1 A.M.,
a 2,000 sqm fitness club, two kids
playgrounds, video games, laser
Max, a roller coaster, the largest ice
rink arena in Romania and the only
adventure park in a shopping center!
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Convenience is also something very
important to us. Our offices are easily
accessible via public transportation
so you won’t spend your precious
time stuck in traffic! Coming to work
and going back home has never
been so easy thanks to our location
in AFI. You can reach the office by
subway or one of the 12 different
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tram and bus lines available.
Cool. Friendly. Inspiring. These are
some of the words people commonly
use to describe our workplaces at
TELUS International. Experience the
workplace of your dreams in our
Bucharest offices - tropical fish water
tanks, arcade video games, pool,
foosball and much more!
 8. Join a friendly team
At TELUS International, our team
members gain a sense of belonging.
This sense of connectedness drives
our company and team forward
because we all have something in
common - we are part of the same
family.
At TELUS International, you will be
working with some of the brightest
minds in the ITO & BPO industry.
But that’s not all. You will find smart,
cool, open-minded and supportive
people that are passionate about
our company.
Our team members are our most
valuable asset - they are our heroes!
That is why we provide recognition
to our team members on a regular
basis.
So, are you ready to join our
family?
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 9. Work for a company guided by values

TELUS International is committed to creating a culture that supports professional

and personal values. Our values were crafted by our team members for our team
members.

At TELUS International, our values are not just for marketing. On the contrary, we live
by our values every single day because they make us who we are:

Courage to innovate Embrace change

and initiate opportunity

Spirited teamwork Passion for growth

10. Help leave the world better than you found it

Want to join an organization that has
strong Corporate Social Responsibility
programs? At TELUS International,
we understand the relationship
between the success of our company
and the wellbeing of our community.
“We give where we live” - these five
simple words embody our approach
to Corporate Social Responsibility.

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We are passionate about doing
‘good’ in our local communities
and coming together to make a
difference. That’s why every year
we lend a helping hand and volunteer
during our TELUS Days of Giving.
This is where team members
volunteer an entire day to bettering
the communities in which they live,
work and serve. Thousands of our
team members spend the day
building homes, refurbishing
daycare centers or constructing
entire schools from the ground up.
Since our inaugural International
event in 2006, more than 40,000
global volunteers have helped over
70,000 people. We have also
donated more than $482 million
to charities around the world and
contributed over 7.7 million service
hours through our Community
Boards and volunteering programs.
Each year the TELUS International
Romania Community Board allocates
$100,000 to projects focused on
health, education and environment.
Past beneficiaries have included
NGOs from Bucharest, Cluj-Napoca,
Focsani, Iasi and Targu Mures,
and their projects have positively
impacted the lives of more than
1,450 children and families.
At TELUS International, caring about
others and having others care about
you creates a higher sense of
purpose beyond business growth.
Our team members have big hearts!
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 Don’t just take our word for it.
What do our team members have to say?

Diana Sava, Operations Manager

Started in 2010 as an Agent
Promoted 5 times

Even from the beginning I knew I wanted to evolve and TELUS International
offered me that opportunity. I’ve received five promotions to date, taking me
through a very interesting journey from Supervisor to Operations Manager.

The people I’ve met here have given me the chance to contribute my ideas,
build long lasting partnerships and implement solutions for our clients that
have yielded amazing results.

Andreea Istrate, Senior Manager Planning & Analysis

Started in 2009 as an Agent
Promoted 8 times

I began my journey with TELUS International as an agent, but I learned

quickly. During my 10 years here, I’ve received more than 500 hours of
training, earned 10 certifications, got promoted 8 times and was formally
recognized 11 times.

I’ve come a long way in this team and now I’m responsible for the resource
allocation of more than 1,000 people. Just like me, here at TELUS
International, 70% of the managers started as agents and got promoted.
So, I know without any doubt that my journey with TELUS International will
continue, because this is the best place to grow to my fullest potential.

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 Liviu Lungu, Project Manager TTT
(Transition and Transformation Team)
Started in 2014 as a Sales Support Agent
Promoted 5 times

The main reason I chose TELUS International in 2014 was the opportunity
for professional development. Four years later this is still my main driver for
staying with the company.

The company’s growth in the past few years has given me the opportunity
to meet my peers from other sites, to visit their premises and to understand
their cultures better. I like the fact that TELUS International puts a lot of effort
into keeping team members connected, not only in Romania, but at a global
level as well.

Now YOU know why TELUS International

is such a phenomenal place to work.
Still wondering which direction to take?
YOU know the right answer!
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It’s different here

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