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Series R750/R760
Service Manual
SV: SM_AFS_METE_092004_RevA
Release Date: February 2007
documentation
created by
Tech Pubs:
Lynn Klar
Allison Zito
Manager:
Eric Kothe
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or trans-
mitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on Pitney Bowes equipment may
constitute an infringement of patent rights and/or other intellectual property rights of Pitney Bowes or others, and Pitney Bowes assumes
no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However, we cannot assume responsibility for
errors or omissions or liability for the misuse or misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or
third party’s patent, copyright or other intellectual property rights is granted by providing this information.
Version History DM Infinity™ R750/R760 Series Service Manual
Version History
The table below summarizes the history of this document. It identifies the SV# and
version, release date, and details of revisions and changes.
Version History
SV# Release Date Comments
SM_AFS_METE_092004 Preliminary November 2004 PRELIMINARY Release
SM_AFS_METE_092004_Rev00 April 2005 Initial document release
Product release - technical updates
Product name change from TurboJet to
DM Infinity™ Series
SM_AFS_METE_092004_RevA February 2007 Addition of the following information:
Chapter 1: Safety and Theory of Operation -
Safety information updated and added.
Chapter 2: UIC Installation Instructions -
Addition of "Daylight Savings Time"
setup instructions.
Chapter 4: DM Infinity Print Engine -
Addition of information on the Printhead
Capping Station Filter.
SM_AFS_METE_092004_RevA iii
DM Infinity™ R750/R760 Series Service Manual Version History
iv SM_AFS_METE_092004_RevA
DM Infinity™ R750/R850 Series Service Manual Table of Contents
Table of Contents
Version History
Introduction
What's In This Book ix
Typographical and Keyboard Conventions ix
Acronyms and Abbreviations x
Other Resources x
Related Documentation x
Related Web Sites xi
Support Phone Numbers xi
SM_AFS_METER_092004_RevA v
Table of Contents DM Infinity™ R750/R850 Series Service Manual
vi SM_AFS_METER_092004_RevA
DM Infinity™ R750/R850 Series Service Manual Table of Contents
SM_AFS_METER_092004_RevA vii
Table of Contents DM Infinity™ R750/R850 Series Service Manual
Chapter 8: Escalation
DM Infinity™ Field Escalation Procedure 8-3
Glossary
viii SM_AFS_METER_092004_RevA
Introduction
Contents
What's In This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Typographical and Keyboard Conventions . . . . . . . . xi
Acronyms and Abbreviations . . . . . . . . . . . . . . . . . . . . .xii
Other Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Related Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . xii
Related Web Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Support Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . xiii
DM Infinity™ R750/R760 Series Service Manual Introduction
Introduction
SM_AFS_METE_092004_RevA Introduction-xi
Introduction DM Infinity™ R750/R760 Series Service Manual
Other Resources
This section identifies other resources that may be helpful when working with and
servicing the DM Infinity™ R750/R760 Series Mailing Machine.
Related Documentation
PL_AFS_METE_060104_Rev00 : DM Infinity™ R750/R760 Series Parts List
IG_AFS_METE_092004_Rev D: DM Infinity™ R750/R760 Series Installation Guide
OG_AFS_METE_110204 Rev D: DM Infinity™ R750/R760 Series Operator Guide
SM_AFS_METE_092004_RevA Introduction-xiii
Introduction DM Infinity™ R750/R760 Series Service Manual
Contents
Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Static Prevention: Working with Electronics. . . . . . 1-5
Material Safety Information . . . . . . . . . . . . . . . . . . . . . 1-7
Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Printer Ink System Theory . . . . . . . . . . . . . . . . . . . . . . 1-13
DM Infinity™ R750/R760 Series Service Manual Chapter 1: Safety and Theory of Operation
Power
} Use the power cord supplied with the machine and plug it into a properly
grounded and easily accessible wall outlet located near the machine. Failure
to properly ground the machine can result in severe personal injury and/or
fire.
} The power cord wall plug is the primary means of disconnecting the ma-
chine from AC supply.
} DO NOT use an adpater plug on the line cord or wall outlet.
} DO NOT remove the ground pin from the line cord.
} Avoid using wall outlets that are controlled by wall switches or shared with
other equipment.
} DO NOT route power cord over sharp edges or trap between furniture.
} Ensure there is no strain on the power cord where it becomes jammed
between the equipment, walls or furniture.
} Be certain the area in front of the wall receptacle into which the machine
is plugged is free from obstruction.
Operation
} Avoid touching moving parts or materials while the machine is in use.
Before clearing a jam, be sure machine mechanisms come to a stop.
} Keep loose clothing, jewelry, long hair, neck ties away frommoving
parts.
} When lifting covers, wait for all parts to stop moving before placing hands
near feeder path or printer.
} When removing jammed material, avoid using too much force to prevent
personal injury and damaging equipment.
} Read all instructions before attemtping to operate the equipment.
} Use this equipment only for its intended purpose.
} In addition, follow any specific occupational saftey and health standards
for your workplace or area.
} Additional safety notices are described in this manual. Be sure you
understand and observe these noitices.
SM_AFS_METE_092004_RevA 1-3
Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual
Maintenance
} If you train service people or equipment operators, it's important to explain safety
precautions to students and encourage safety awareness.
} Only documented electrically trained service personnel should service this
equipment per OSHA requirements.
} Disconnect power before removing covers and servicing equipment. If
you must service circuits under power, check first with a neon tester or
voltmeter. Treat all circuits as potentially dangerous or "live."
} The machine is equipped with saftey interlocks on various doors and covers.
If they are ever bypassed to perform service procedures, make sure they
are fully operational upon completion of service. Not to do so will put the
operator's safety in jeopardy.
} CSRs must use the full Lockout/Tagout procedure (as stated in the SV70123
Energy Control Program pamphlet and TSB N1018) when working on any
part of any Pitney Bowes, Inc. equipment where potentially dangerous,
hazardous energy must be isolated.
} Do not wear a watch or other jewelry when working on electrical circuits.
Even low voltage circuits can supply enough energy to cause a burn if a
metal object contacts a circuit.
} Use the right tool for the job. A tool that slips can cause a short or a shock.
Be aware of the dangers when reaching into a circuit with metal tools.
These tools should have insulated handles.
} Do not replace fuses with ones of larger current values. The maximum safe
current in a circuit is determined by the designers. Too large a fuse can pass
excessive current and damage expensive equipment.
} Perform routine inspections; carry out corrective/preventive mainte-
nance
} Use only Pitney Bowes approved printer ink and cleaners.
} To prevent overheating, do not cover the vent openings.
} Do not store flammable fluids inside this machine.
} Do not use flammable cleaners in the machines.
} Do not use aerosol air canisters. The propellent may be flammable. Use
only shop air or an appropriate type of vacuum cleaner.
} Do not spray liquid onto any part of the machine. Use a cloth to apply
cleaning solution.
} Ground yourself (see Figure 1-1) before reaching into the equipment or
touching any circuit board or electrical component. Order the Antistatic
Kit (#L8351), which contains a grounding mat and wrist strap - and use it
(see TSB # N398)! Turn the machine off but leave it plugged in; attach the
wrist strap to a plated or bare metal part of the chassis because painted
surfaces do not provide a good ground connection.
} Be careful of rugs because they are a major source of static buildup in the
body. Even a few steps can recharge you. Re-ground yourself every time
you walk away and then return to the machine.
} Roll up your sleeves before starting work near electrical circuits or compo-
nents; synthetic material can generate a static charge.
} Take more precautions as the objects handled get smaller. A board plugged
into the machine is better protected than one that isn’t plugged in. A chip
on a board is better protected than one in your hand.
SM_AFS_METE_092004_RevA 1-5
Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual
} Stay away from metal conductors on boards. The plastic and resin that
chips and boards are made of are much better insulators than metal. It’s
most important to keep your hands away from any metal that contacts
the data. In particular, this means the long connector across the bottom of
each board and the pins coming out of the chips. When handling a board,
try not to touch the connector; when handling a chip, try not to touch the
pins.
} Keep the assemblies and circuit boards containing static sensitive
devices in their static-shielded bags or shipping containers until ready for
installation. They should not be left unprotected after removal from their
bags or containers. Always ground yourself, as described above, before
handling these assemblies.
SM_AFS_METE_092004_RevA 1-7
Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual
SM_AFS_METE_092004_RevA 1-9
Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual
Additional Information:
This product does not cause eye or skin irritation based on studies with laboratory
animals. This product has been found to be negative in skin sensitization tests with
guinea-pigs. The product tested negative in the AMES test for mutagenicity.
SM_AFS_METE_092004_RevA 1-11
Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual
Additional Information:
This product contains chemical or chemical compounds listed in the following
SARA Title III categories: Extremely Hazardous Substances (302): None. This prod-
uct contains Toxic Chemical Release Reporting (313): Ethylene glycol 2-6%, All the
components of this product are listed in the EPA TSCA Inventory.
Other Information
NFPA Codes:
Health: 1
Flammability: 2
Reactivity: 0
Other: 0
HMIS Codes:
Health: 1
Flammability: 2
Reactivity: 0
Protection:
Other Information: Keep out of reach of children.
Theory of Operation
Printer Ink System Theory
S1
PH Ink
Low/Refill
Sensor
PRINTHEAD
Ink
level
Ink
Cartridge
Tank
600 Nozzles
V1
S4
Air Vent
CAP CAP Position
Ink Supply
Sensor:
Tube V3
S2
Low Ink V2
Sensor Ink Refill
Vent Supply
Needle S3
P Pump Cam Position
Sensor:
Reservoir Tank Normally Open
Waste Tank/Trap
ABSORBENT PAD
SM_AFS_METE_092004_RevA 1-13
Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual
Rubber
Septums
SM_AFS_METE_092004_RevA 1-15
Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual
Inkjet Technology
In a basic configuration, a thermal inkjet consists of an ink chamber having a heater
with a nozzle nearby. With a current pulse of less than a few microseconds through
the heater, heat is transformed from the surface of the heater to the ink. The ink
becomes superheated to the critical temperature for bubble formaion (nucleation).
For water-based ink, this temperature is around 300°C (572°F). When the nucleation
occurs, a water vapor bubble instantaneously expands to force the ink out of the
nozzle. Once all the heat stored in the ink is used, the bubble begins to collapse on
the surface of the heater. Concurrently with the bubble collapse, the ink droplet
breaks off and excels towards the paper.
The whole process of bubble formation and collapse takes place in less than 10
microseconds. The ink then refills back into the chamber and the process is ready to
begin again. Depending on the channel geometry and the ink's physical properties,
the ink refill time can be from 80 to 120 microseconds.
t >5µs
Heater
Orifice
Pressure
Chamber
Ink
Thermal ink-jet.
Drop formation
process of a
thermal ink-jet.
Yellow Steady The transport on the DM Infinity™ is powering up. Wait until the system
power up is complete.
Yellow Steady The IntelliLink Control Center is powering up. Wait until the system
power up is complete.
Yellow Steady IntelliLink Control Panel (ICC) is not in a state to accept mail. This may
be due to any one of the following conditions:
- ICC is in sleep mode
- Operator is currently selecting ads/inscriptions
- Operator is adding or checking funds
- Operator is printing a report, setting up accounts, etc.
Operator needs to complete the operations at the ICC before the DM
Infinity™ can accept mail from the inserter.
Yellow Steady The transport has timed out (pass through mode only). Press the [Start]
key on the DM Infinity™ and wait for the system to power up and the
indicator light to turn to green.
Yellow Steady There is a jam in the transport path on the DM Infinity™. Clear the jam.
Yellow Steady Out of funds. Add postage to the DM Infinity™.
Yellow Steady Out of ink. Replace the ink cartridge(s).
Yellow Steady The print head is worn out. Replace the print head(s).
SM_AFS_METE_092004_RevA 1-17
Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual
NOTE: If you remove the UIC and the light tower turns green, the problem may be with
the meter.
Contents
UIC Installation Instructions. . . . . . . . . . . . . . . . . . . . . 2-3
Important Phone Numbers . . . . . . . . . . . . . . . . . . . . . .2-3
Setting Up Postage-By-Phone. . . . . . . . . . . . . . . . . . . 2-4
UIC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Setting Up the UIC to Accept Funds by Phone. . . .2-4
Possible UIC Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Running the Transport in Pass Through Mode . . . .2-5
Setting Up the Meter Before Installing on Base . . .2-5
Accessing the Service Menu. . . . . . . . . . . . . . . . . . . . 2-15
Accessing Print Head Maintenance Functions. 2-17
Changing the Transport Motor Speed
(Diagnostics). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Initial Inking of R750/R760 System. . . . . . . . . . . . . .2-19
Dry System Startup Procedure. . . . . . . . . . . . . . . . . .2-19
Setting Up Presets or Jobs on the UIC . . . . . . . . . . .2-23
Changing Parameters and Transport Speeds. . . . 2-24
Setting Time of Day. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Setting the Time for Daylight Savings . . . . . . . . . . .2-33
Setting the High Value Lock. . . . . . . . . . . . . . . . . . . . 2-38
DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
2. Verify the modem line is analog, then test it with Modem Saver. (Modem
Saver can be ordered through normal channels.
3. Go to Menu>Setup>Phone/Network Set Up and set up the phone num-
ber and any prefixes needed to dial out. (The RMRS 800# is typically already
installed in the UIC.)
NOTE: Never put any phone number in the UIC where it says “My Phone Number.”
4. Enter the RMRS Account # (Postage By Phone) - this is on paper work provided
with meter.
NOTE: Verify the existing account # matches the one on the new meter. If not, call a Sales Rep or Postage
By Phone at 1-800-303-0573 (PB Service) – this # is for Service only.
5. Click on the [Funds] button located on the UIC and select Balance Inquiry.
This installs the meter and gets the account balance. If the meter does this,
it is now installed.
NOTE: DO NOT take the 6500 meter out of service yet, it may be necessary to go back to the R150 and 6500
meter at some point. Removal will be done last. Instructions on how to take a 6500 out of service are
provided in the "Installation Guide" and later on this manual.
SM_AFS_METE_092004_RevA 2-3
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
Setting Up Postage-By-Phone
This procedure describes how to set up the DM Infinity™ to accept Funds by phone
via Intellimail. The U.S configuration of the DM Infinity™ consists of an R750/R760
Transport and an IT00 UIC (User Interface Console/ICC).
UIC
The UIC is attached to the transport using the docking assembly and may be
removed and powered up using the power supply. The UIC also has a phone-in
jack, and can be used to down load postage funds using only an analog phone
line, a digital phone line will not currently work with this product. MSD service
representatives may service the UIC.
The UIC contains a PSD Prom. The PSD or Postal Security Device is not field service-
able. Failure of the PSD will require replacement. The salesperson must submit a
request to have your new meter serial number added to the customer's Postage-By-
Phone account. The PSD serial number must be recognized in order to load funds
from your customers account.
Once meter serial number is recognized, postage funds can be loaded to the meter.
Your UIC may display an "Inspection-Required" message. This message normally dis-
plays when you haven’t regularly accessed (within 30 to 90 days) your Postage-By-
Phone account using this UIC. Each time you access the Postage-By-Phone account
to check meter fund balances of download funds, your meter will be inspected.
2-4 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
Infrastructure Error
Infrastructure errors can occur if the meter (UIC/ICC) has been installed on the
transport before its been activated by Postage-By-Phone. The UIC gets flashed by
the transport, initializing anti-tamper protection.
This error can also be caused by noise on the phone line. If this occurs, check the
phone line and try again.
1. Plug the Modem Saver test tool into the analog line and make sure the
NORMAL green light displays.
Normal
‘Good’
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2-6 SM_AFS_METE_092004_RevA
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5. Enter the Customer Account # provided on the paperwork shipped with the
meter. (Verify the Account # is the customer's RMS account.)
SM_AFS_METE_092004_RevA 2-7
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
7. Return to the Phone and Network Set Up screen and select Dialing
Prefix.
8. Enter the preset prefix for getting an outside line (e.g. 9) followed by a " , ".
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DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
10. Select PB Phone #. (The default phone # that displays is a generic factory
setting. Installer must change this to the correct PB #.)
11. Enter the correct PB RMS #. (The PB# shown on the "Save the Letter" paperwork
may not work. If so, use this #: 1-800-590-4857.)
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SM_AFS_METE_092004_RevA 2-11
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
This No Dial Tone screen may display if the modem is not set up properly
or if it's not connected.
16. Once the audit is complete, the following Balances screen displays. Select
Done to get back to the main menu.
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DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
18. Select Other Refill Amount. (Call screen displays as system connects.)
19. As stated previously, get permission from the customer before entering dollar
amount. An additional fee may be charged.
Enter dollar amount: for example, $5.00.
SM_AFS_METE_092004_RevA 2-13
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
Once the refill is complete, the following Refill Complete screen displays.
The dollar amount should display in the Funds Added: and Funds
Available fields.
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DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
1 Diagnostics
1 TJC Diagnostics (Motor, Inputs, outputs, encoder, TJC)
2 PMC Diagnostics ( Counter, Print head maint, PMC status, Test print)
3 Modem comms ( Modem commands, pmc…..)
4 PHC diagnostics pHC diag, reboot PHC, cancel)
2 Time Function
1 View current setting
2 Change time zone offset
3 Change DST (Daylight Savings Time)
4 Set local time
3 System information
1 Read Product Code Number and Software versions
2 View system error log
3 USB Device status
4 View update requirement list
5 Flash file system
SM_AFS_METE_092004_RevA 2-15
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
5 Meter Functions
1 Meter inspection log
2 Fatal error log
3 Meter status
4 Meter information
5 Meter diagnostics
6 View AR Rollover
7 Fatal Error Log
8 Change Phone Number
9 Withdraw Funds
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DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
NOTE: Always open the cap before moving the print head.
NOTE: Always open the cap before moving the print head.
1 Motors
2 Sensor diagnostics, useful for troubleshooting the LED and Photocell pairs.
3 Read encoder function may not be used with the DM26000
4 MMC information refers to piece totals and waste ink tray level.
SM_AFS_METE_092004_RevA 2-17
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
7. Select the key next to the speed that you prefer or use the numeric pad then
press [Enter] and it starts. Press it again, and it stops.
2-18 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
Powering Down
Power down the inserter, follow all applicable safety procedures, and implement the
Lockout/Tagout procedure. After machine is powered down, install ink cartridges.
Latch
Lid
Figure 2-20: Slide Lever to Open (Pull lever in <--------- this direction)
SM_AFS_METE_092004_RevA 2-19
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
1 Close this
cover first
Close this 2
cover after
the first
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DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
5. Wait five minutes for ink to fill reservoirs, then power up DM Infinity™.
(The reservoirs are two clear plastic tanks located under the ink cartridge.
When the ink cartridges are correctly installed, the ink will be gravity-fed into
the reservoirs.)
6. On the UIC main screen, select MENU.
7. Select MAINTENANCE.
Figure 2-25: Select Maintenance
SM_AFS_METE_092004_RevA 2-21
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
9. Select Printer A.
Figure 2-27: Select Printer A
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DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
Once you have all of the settings entered select the following:
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Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
Rosette
2-26 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
This screen displays only five menu options. To view more, scroll down using
the ROSETTE key.
Rosette
SM_AFS_METE_092004_RevA 2-27
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
9. When this screen opens, enter the appropriate values provided in the
Parameter Value Table available by calling Danbury TSS, 1-866-877-3681.
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DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
NOTE: If you change the speed/custom parameter, you must save to Flash memory by pressing [Enter].
SM_AFS_METE_092004_RevA 2-29
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4. Write down "Old Value" and "Enter New Value" numbers for reference.
SM_AFS_METE_092004_RevA 2-31
Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
5. Using the toggle function at the bottom of the screen, set the time forward
(+) or backward (-) the appropriate amount. Time is measured in minutes. (For
example, the actual time noted in the Blackberry unit in this picture is 4:46pm
and the Current Time noted on the meter is 9:50pm. To synch these numbers,
toggle backwards five hours, which equals 300 minutes.)
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NOTE: To turn the Daylight Saving mode on or off, use the right arrow key.
There are two ways to perform the time change - Option 1 and Option 2.
SM_AFS_METE_092004_RevA 2-33
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4. The time displayed should increment ahead by one hour. Turn Off to disable
daylight savings time. The time should decrease back by one hour.
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Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual
5. Verify AM or PM. If a change is required, use the Rosetta key to toggle back
and forth.
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7. To exit the Daylight Savings mode, press the left arrow key.
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The Basic Settings screen opens. Select High Value Warning. The screen displays
the current default value of $1.00.
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DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation
7. Press the left arrow on the ROSETTE key to return to the Main Menu screen
and set the High Value Lock.
Figure 2-51: Press Left Arrow Rosette Key to Return to Main Screen
SM_AFS_METE_092004_RevA 2-41
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2-42 SM_AFS_METE_092004_RevA
3 DM Infinity™ R750/R760 Series:
6500 Meter Withdrawal/Installation
Contents
Withdrawal Process of the 6500 Meter . . . . . . . . . . .3-3
Mega IntelliLink Control System® Installation . . . . 3-4
IntelliLink Control System® Functions . . . . . . . . . . . 3-4
Mega IntelliLink Control System® Configuration . 3-5
Withdrawal Process for Operational ICC/PSD . . . . 3-6
Withdrawal Process for Defective IntelliLink
Control System®/PSD with QAR issues . . . . . . . . 3-7
Withdrawal Process for Defective IntelliLink
Control System®/PSD with NO QAR . . . . . . . . . . . 3-8
Returning Postage Meters Withdrawn
from Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
DM Infinity™ R750/R760 Series Service Manual Chapter 3: 6500 Meter Withdrawal/Installation
The following procedure outlines the secure withdrawal process for the 6500 meter
and 1T00/1TA0 IntelliLink Control System®/ Postal Security Device (PSD).
NOTE : 1T00 is the IntelliLink Control System® and the 1A0T is the Postal Security Device.
Both are listed on the unit with their respective serial numbers .
The system will provide you with the Clearing Code for the meter you are taking
out of service. Clear the meter.
NOTE : Go to the meter at this time and, while the access code is still on the display, key in
0.00 and go to the “Enter Access Code” step by turning the key.
SM_AFS_METE_092004_RevA 3-3
Chapter 3: 6500 Meter Withdrawal/Installation DM Infinity™ R750/R760 Series Service Manual
View and note the new meter access code from the meter you are withdrawing.
NOTE: If you can perform the above steps in a timely manner, you will not have to dial back
into the computer. You may be able to access the Funds Debiting Transaction on the sub-
menu. However, if you need to hang up to clear the meter, you may call PB again at 1-800-
303-0573.
3-4 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 3: 6500 Meter Withdrawal/Installation
} The IntelliLink Control System® stores the image data for the indicia, permits,
town circle graphics (if needed), “built in” ad slogans, “built in” inscriptions,
reports and test patterns.
} The IntelliLink Control System® generates any and all variable data to be
printed and transmits the data to the print head controller.
} The IntelliLink Control System® supports optional permit mail imprinting,
accompanied by permit mail piece counting.
} The IntelliLink Control System® includes an external modem for automated
Postage By Phone® System meter funds refills, meter remote inspections,
and the download of rates and software.
During installation, the connection to the modem is setup and the modem
connects with the infrastructure. The system recognizes the need for authorization
and begins the process of loading customer-specific information into the Postal
Security Device (PSD). This information was generated during the PSD initialization
and at the time of sale. The authorization process includes key certificates and
loading the postal configuration. The system sets minimum and maximum settable
postage, licenses the ZIP Code, and enters the manufacturing ID number.
NOTE: Accounting requirements can be obtained by viewing SV60957 for Budget Manager
and SV60955 for AccuTrac Stand Alone. A GMS Service Rep will need to be dispatched to
complete installation with accounting options.
1. Select the language. If your system supports more than one language, the
screen prompts you to Select Language.
2. Press the screen key for your language. You are then prompted to “Connect
Phone Cord."
3. Connect Phone Cord – “Analog Line Required!” Attach the phone cord
provided in the installation kit prior to calling Intellilink. The cord connects
into the combination RJ45/RJ11 port on back of the IntelliLink Control
System®. (The RJ11 phone cord must be a 26 AWG or smaller.)
4. Press the [Enter] key.
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Chapter 3: 6500 Meter Withdrawal/Installation DM Infinity™ R750/R760 Series Service Manual
5. Enter the Outside Line Prefix. The Outside Line Prefix screen appears and
asks you if you need to enter 9 or other digits to reach an outside line. If
you need to enter a number (typically 9), press the screen key for [Yes]. At
the Enter Outside Line Prefix screen, use the numeric keyboard to enter
[9] or the digits required to reach an outside line. Press the [Enter] key. If
you do not need to enter a number press the screen key for [No].
6. Enter the Postage-By-Phone® System TM Account Number. At the Enter
Postage by Phone Account Number screen, enter the account number
using the numeric keyboard.
7. Enter Phone Number. The Contact Pitney Bowes screen displays the mes-
sages: “Dialing Pitney Bowes...” “Requesting Balance...” “Connecting...”
8. Download. The system prompts you:“ Update required” or “Update Avail-
able.” If you answer “no,” the system displays your account balance. If you
answer “yes," the system downloads any updates and then asks you if you
want to “restart now or later?”
9. Select Restart Now in order to use the new, updated software. The system
displays your account balance and the Postage By Phone® System Balance
screen displays the following information:
10. Refill. The system asks if you want to do a quick postage refill. To accept the
refill amount displayed select [Yes].
11. To change the refill amount, select [Yes], enter the value using the numeric
keyboard and press [Enter]. Enter the amount and confirm the entry by
selecting [Yes].
12. The system tells you when the refill is complete. Then the Load Tape screen
displays.
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DM Infinity™ R750/R760 Series Service Manual Chapter 3: 6500 Meter Withdrawal/Installation
6. CSR calls Postage-By-Phone® System center to set the withdrawal flag on the
cancelled meter.
7. Postage By Phone® System sets the flag to initialize withdrawal via modem.
8. CSR fills out the Form 3601-C and has the customer sign it.
9. CSR continues withdrawal process, following modem prompts on
IntelliLink Control System®, to transfer (debit) funds to customer’s Postage-
By-Phone® System account.
10. CSR packs IntelliLink Control System® for return, applying appropriate
return label for designated disposition and encloses a copy of the
completed (signed) 3601-C.
11. CSR sends the package via UPS ARS to Newtown Building #2 or returns to
cross-dock for LTL shipment to Newtown Building #2.
12. CSR completes Access type 9 (withdrawal) for both the IntelliLink Control
System® and the PSD.
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Chapter 3: 6500 Meter Withdrawal/Installation DM Infinity™ R750/R760 Series Service Manual
} Return form 3601-C with the top copy, third and fourth copies intact
for every IntelliLink Control Sys-tem®/PSD being returned. Give the
second copy to the customer as a receipt.
} Have the customer initial boxes D13, E13, F1 or F2 (depending on
the disposition of funds), F4, and F5 on Form 3601-C.
} You and the customer must sign the Form 3601-C to confirm that the
transaction is completed.
} If QAR, apply the pink label to IntelliLink Control System® case and
return IntelliLink Control System®/ PSD to Newtown Building #2 via
registered USPS priority mail along with all required copies of Form
3601C.
3-8 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 3: 6500 Meter Withdrawal/Installation
Labels
The following labels are to be used to ship the appropriate category of meter:
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Chapter 3: 6500 Meter Withdrawal/Installation DM Infinity™ R750/R760 Series Service Manual
Meter Tagging
An average of 20,000 meters arrive in the Returned Goods each month. Without
proper tagging, a meter may not receive the proper attention or processing it
requires. This could delay a required customer refund. One of the four types of
meter tags listed below should be used based upon the meter’s status:
1. QAR meters require the pink and white striped tag.
2. Non-QAR defective meters require the red tag.
3. Live meters require the blue tag. (Only used on the 6501 and E101
manual migration meters).
4. Excess Consignment Stock meters require the yellow tag.
(NOTE: The proper tag should be placed on the handle of the meter carrying case or
return box and on the actual meter itself. Meters should be tagged before leaving the
customer’s location to prevent incorrect tagging after they arrive in the Returned Goods
area. )
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SM_AFS_METE_092004_RevA 3-11
4 DM Infinity™ R750/R760 Series:
Print Engine
Contents
Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
DM Infinity™ R750/R760 Cleaning Procedures . . . .4-4
Cleaning Frequency Schedule . . . . . . . . . . . . . . . . . . .4-4
Preparing the Printer for Cleaning. . . . . . . . . . . . . . . 4-4
Cleaning the Transport (Every 3,000,000 Cycles) . .4-5
Ink Filter Cleaning Procedure . . . . . . . . . . . . . . . . . . . .4-6
Wiper Assembly Cleaning Procedure. . . . . . . . . . . . . 4-9
Print Head Cleaning Procedure. . . . . . . . . . . . . . . . . 4-11
Return Print Head to Service. . . . . . . . . . . . . . . . . . . . 4-14
Servicing the Print Engine Ink Tank . . . . . . . . . . . . . 4-15
Removing the Print Head Cartridge. . . . . . . . . . . . .4-16
Print Engine Assembly Removal. . . . . . . . . . . . . . . . 4-17
Reinstalling Print Head Unit. . . . . . . . . . . . . . . . . . . . 4-21
Servicing Print Head Carriage Motor. . . . . . . . . . . . 4-25
Servicing the Print Engine Board. . . . . . . . . . . . . . . .4-26
DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
Print Engine
S1
PH Ink
Low/Refill
Sensor
PRINTHEAD
Ink
level
Ink
Cartridge
Tank
600 Nozzles
V1
S4
Ink Supply Air Vent
CAP CAP Position
Sensor:
Tube V3
S2
Low Ink V2
Sensor Ink Refill
Vent Supply
Needle S3
P Pump Cam Position
Sensor:
Reservoir Tank Normally Open
Waste Tank/Trap
ABSORBENT PAD
SM_AFS_METE_092004_RevA 4-3
Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
Print Carriage
(Shown in the
cleaning position.)
The print head is
located inside.
Ink Filter
Wiper Assembly
1. Select SERVICE MODE. Enter four-digit code (get from Danbury TSS),
followed by the [FUNDS] key.
2. Select Diagnostics [1].
3. Select PMC Diagnostics [2].
4. Select Print Head Maintenance [2].
5. Select Move Print Head/Cap [4].
6. Select Printer. Press [A] for Upstream or press [B] for downstream.
7. Select Open Cap [4].
8. Select Move to Tape Position [3].
4-4 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
Figure 4-3: Printer Should Look Like This After Completing Step #8.
Registration plate
SM_AFS_METE_092004_RevA 4-5
Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
Q-tip
Filter
Lip Seal
When cleaning is complete, return the print head to service by performing following
the steps.
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
Blunt toothpick
NOTE: This filter can be cleaned with water and then reused. If the filter is damaged or lost, order
P/N QA4-0430-000, a filter replacement pack. This pack comes with 10 filters.
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Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
4. Gently scrape the crevices of the Lip Seal with the end of the toothpick
to remove any dust under the tabs.
Tabs
Blunt toothpick
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
6. Using the blunt toothpick, lift all the lip tabs to the top of the filter.
Toothpick
Lip Tabs
1. Depress the plastic spring until the wiper assembly is released. The
wiper assembly will move about 1/4" to the left. (You may have to
manually cycle the maintenance module to remove the wiper assembly.)
2. Gently remove wiper assembly (Figure 4-11).
Plastic Latch
SM_AFS_METE_092004_RevA 4-9
Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
2. Rinse the wiper assembly in a sink under warm running tap water
(Figure 4-12).
Wiper
Catch Tray
Wear safety
glasess and
be careful not to lose
this spring.
4. Point the tip of the wiper down while snapping the wiper assembly back
in place.
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
1
3
2
NOTE: Do not insert and remove the print head cartridge more than five times; septums can get damaged.
4. Lift the print head out of the carriage taking care not to touch the
electrical contacts on the print head.
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Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
5. Using a Q-tip, roll as much debris off the print surface avoiding the
orifice plate. Wiping the orifice plate can cause scratches to the wetting
surface and harm print quality.
Orifice Plate
Electrical Contacts
Figure 4-17: When Cleaning Print Surface, Avoid the Orifice Plate
6. Thoroughly clean the bumps and sides of the printing surface. Remove
any buildup that has occurred in these areas.
Bumps
Sides
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
7. Since the print head has been previously filled with ink, it will drip
when it is snapped back into the carriage. Slide carriage back to the
MAINTENANCE position allowing the ink drips to fall into the filter.
Figure 4-19: Move Print Carriage so Location of Print Head is Directly Over Ink Filter
NOTE: Be careful when installing the print cartridge. The rubber septums may be damaged during repeat
installations and removals. If the septums are damaged, leakage and print errors may occur. Air can enter
the print cartridge through the damaged rubber septums.
Cannon will only warranty up to five removals of the print head cartridges .
Rubber
Septums
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Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
NOTE: If you replace the print head cartridge, run the "Replace Print Head" routine.
CAUTION!, running this "Replace Print" routine with the old print cartridges (filled with ink) could result in
septum failure.
The replace print cartridge routine pumps a great deal of ink into the cartridge. If
the cartridge has been used and has already been filled with ink, you can overfill
the cartridge by running the replace routine. Running the purge routine should
pump less ink and shouldn't cause damage by overfilling the cartridge.
9. Pull the latch handle forward until the grey release button snaps into
place (Figure 4-21).
2
Figure 4-21: Snap Print Head into Place
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
Latch Cover
NOTE: Depress the blue latch on this cover when opening or closing. Failure to use these latches properly
will result in damage to them.
2. In Figure 4-23, the ink reservoir is viewed from above. The air vent must
be open; the ink is gravity fed and will not work with the vent clogged.
Ink Tank
Ink Level
Connector
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Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
Tab B
Figure 4-24: Release Tabs A and B
2. Remove print head cartridge by pulling up and out (Figure 4-25). Remove
the hose that comes out of the ink tank and suck the ink out with the
blue PB squeegee.
NOTE: Repeatedly removing/reinstalling the print head cartridge could result in damage to the rubber
septums. DO NOT install and remove more than five times.
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1. When the rear cover is removed, locate and disengage the power and
signal harnesses.
Power
Signal
2. Locate the brass retaining clip located on the back of the print engine
carriage. Pull the retaining clip straight back and down to release the
print engine assembly.
NOTE: The harnesses (plugs) MUST be disengaged to release the print engine assembly.
NOTE: Be sure to fully engage the hook when the print engine is reinstalled. The print engine could move
back and forth with the print head if it is not engaged. This could cause the photocells to be intermittently
blocked, which may cause erroneous "Cover Open" errors.
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Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
3. Once the print engine retaining clip is removed, the print engine
assembly will slide back towards the operator.
Tape position
Home/Maintenance position
CAUTION! NEVER attempt to adjust the Phillips Head screws for height and gap!
IMPORTANT! The Phillips head screws indicated in Figure 4-29 are used to adjust the print head height
and gap. DO NOT adjust these screws or the warranty will be voided.
Tape Flag
Top Guide
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
Slot
1. Locate the indented slot under the print position. Carefully insert Phillips
Head screwdriver into the hole directly beneath slot. (Figure 4-31)
Print position flag (tab)
Indented slot
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Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
2. The screwdriver will lock into the adjustment screw on the maintenance
module.
3. Turning the screwdriver clockwise, the maintenance module moves the
wiper, pawl and cap through a full cycle.
4. Continue turning the screwdriver until the pawl is disengaged and the
print head slides easily backwards and forward.
Cap/Filter Pawl
Print Head
Wiper
Belt Tensioner
Philips head
screw
Shaft
The belt tensioner is slackened, allowing the Phillips head screw securing the
slotted shaft to be removed as shown in Figure 4-33.
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
Do not attempt
to remove the belt
from this assembly!
Removal will damage
the belt.
Left Side of
Print Head
Guide
SM_AFS_METE_092004_RevA 4-21
Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
Figure 4-36: Insert Slotted Shaft; Twist Flat Alignment Head into Left Keyhole to Lock
NOTE: The shaft has flats on both ends. Be sure the rear end engages the keyed slot in the rear and the
flats line up correctly in the front slot, as shown.
Belt Routing
The incorrect carriage belt routing is shown below in Figure 4-37. The belt and print
head are one unit, so make sure the belt is routed under the flag, not over it.
Incorrect position
Belt must not ride on
the flags
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
2. Place the carriage belt over the motor pulley in the rear of the print
engine assembly.
3. Holding the belt, pull tight while reinserting the tensioner assembly as
shown in Figure 4-38.
4. Place the belt on tensioner assembly.
5. Pull tension assembly forward while tightening down Phillips Head
screw.
6. After tensioning the belt, make sure that you replaced the screw
removed when you removed the slotted shaft (Figure 4-34) to do this
operation.
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Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
The ink supply lines for the replacement print carriage are pre-cut and snap into
place. Figure 4-40 shows the proper placement of ink supply lines.
‘Shorter’
Ink Supply Line
‘Longer’
Ink Supply Line
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
SM_AFS_METE_092004_RevA 4-25
Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
NOTE: The print engines are shipped dry but may have been flashed or porgrammed for your meter base.
If you experience 2608 or 2708 errors, check the position of the jummper.
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DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine
Jack Function
J1 Printer I/O Connector
J2 Print Head Controller (PHC connector)
J3 Data Connector (only used for reprogramming the PMC)
J4 Maintenance Station Sensor
J5 Print Head Carriage Motor Connector
J6 Maintenance Station Motor Connector
J7 Ink Tanks NVM Connector
J8 Low Ink Sensor Connector
J9 Printer Power Supply Connector
SM_AFS_METE_092004_RevA 4-27
Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual
4-28 SM_AFS_METE_092004_RevA
5 DM Infinity™ R750/R760 Series:
Upper Transport
Contents
Servicing the Upper Transport . . . . . . . . . . . . . . . . . . .5-3
Upper Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Replacing the Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Accessing and Servicing the Rollers. . . . . . . . . . . . . .5-6
DM Infinity™ R750/R760 Series Service Manual Chapter 5: Upper Transport
Dock
Upper
Transport
Lower
Transport
2. Remove the five screws as shown in Figure 5-2. (NOTE: These screws could fall
into the lower transport - use a magnetized screwdriver and cover or remove
the print engines.)
Top Cover
Top Cover
Remove Screws
Dock Mount
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Chapter 5: Upper Transport DM Infinity™ R750/R760 Series Service Manual
1 2 3 4 5 6 7 8
3. When the cover and the dock are removed, the belt, tensioner and latch
assemblies can be accessed. (You could tip the cover back rather than
completely remove it. Be careful not to damage the ribbon cable.)
Latch
Belt Tensioner
4. The Phillip head screws numbered 1 through 8 in Figure 5-4 are used to
secure the rollers. The screws do not need to be removed when servicing
or replacing the belt.
Tensioner
Figure 5-5: Tensioner Assembly Detail
2. Apply pressure to detension the belt roller and the belt. (Figure 5-6).
SM_AFS_METE_092004_RevA 5-5
Chapter 5: Upper Transport DM Infinity™ R750/R760 Series Service Manual
2. Each roller contains a spring. To remove, grasp the roller (Figure 5-8) and
pull straight up, holding both the spring and roller unit.
Belt
Note: The end slots on the rollers are not equidistant from each roller end
NOTE: Mark ing the outer face The slots on each roller run in one direction. When servicing or replacing the rollers,
with paint might help with leave at least one roller unit on the assembly for reference. The slots on the rollers
reference during reinstallation.
must be orientated the same way for the belt to track correctly, (see Figure 5-9).
Rollers
If the rollers are incorrectly mounted (mixed), the belt may not track correctly.
Note: One groove is more shallow
than other three
Outer face -
Mark this for reference during disassembly
Figure 5-10: Rollers
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Chapter 5: Upper Transport DM Infinity™ R750/R760 Series Service Manual
Contents
Servcing the Lower Transport . . . . . . . . . . . . . . . . . . . 6-3
Removing the Deck. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
System Schematics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
System Schematic Area A . . . . . . . . . . . . . . . . . . . . . . . 6-9
System Schematic Area B. . . . . . . . . . . . . . . . . . . . . . .6-10
System Schematic Area C. . . . . . . . . . . . . . . . . . . . . . .6-11
System Schematic Area D . . . . . . . . . . . . . . . . . . . . . . 6-12
Main Controller Board. . . . . . . . . . . . . . . . . . . . . . . . . .6-13
Diode Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16
Operator Adjustments to Prevent
or Correct Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18
Operator Adjustments to Service
or Repair Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21
DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
1. The deck may be taken off the lower transport by removing the four
Phillips head screws shown in Figure 6-1.
SM_AFS_METE_092004_RevA 6-3
Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual
3. To remove the assembly beneath the deck, unfasten the four Phillips head
screws shown in Figure 6-3.
Cycle Counter
Figure 6-3: Remove Four Phillips Head Screws (as shown)
4. Remove the nip assembly by tipping the lead edge up and then pulling
the assembly forward.
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DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
5. Note how the harnesses are connected. If the harnesses are not
disconnected, do so now before proceeding.
6. The rollers shown below snap out using your hands only. The rollers
obscure a spring that is easily removed. (Refer to the procedure "Removing
the Nip Assembly," including Figs 6-24 through 6-27, later in this chapter.)
SM_AFS_METE_092004_RevA 6-5
Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual
7. The back of the lower transport is accessible by removing the cover shown
in Figure 6-7. Remove the two Phillips head screws, located on each side.
Grasp the sides, pull bottom out and up and slide the panel back to re-
move.
Note:
Additional screws
are located on the
opposite side
8. Remove plugs/power and signal harnesses as shown in Figure 6-8. Pull back
and down on the retaining ring to remove the print engine.
Power
Harness
Signal
Harness Retaining Ring
Figure 6-8: Remove Plugs/Power and Signal Harnesses and Pull Down on Brass Ring
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DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
10. With the print engine lock mechanism in operational position, remove the
overflow waste tray.
NOTE: The overflow switch is
normally closed. If you suspect a
faulty or open switch you could
jump out the harness (not visible
here) for troubleshooting.
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Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual
System Schematics
The following schematics are broken into the four areas, Area A, Area B, Area C and
Area D. Please refer to Figure 6-10 for a schematic overview.
AREA D
AREA C
AREA B
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SM_AFS_METE_092004_RevA 6-9
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6-10 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
SM_AFS_METE_092004_RevA 6-11
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DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
J12
J5
J3
J13
J4 J14
J6
J15
J200 J16
J 7 J18
J1 J19 J2 J201
Figure 6-15: Main Controller Board (Part Number R782000 Rev.B) Showing Jack Designators
SM_AFS_METE_092004_RevA 6-13
Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual
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SM_AFS_METE_092004_RevA 6-15
Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual
Diode Descriptions
J1 +40V
CR37
CR34
CR43
CR20
CR50
CR51
J19 CR44
CR35
CR36
CR22
J2 +6.5 V
Diode Description
(All diode indicators should normally be illuminated. All voltages
created onboard by TJC unless noted otherwise.)
CR37 +2.5 VOLTS
CR34 +3.3 VOLTS
CR43 +40 VOLTS PROVIDED TO TJC THROUGH J1
CR20 +20 VOLTS
CR50 +1.8 VOLTS
CR51 +1.2 VOLTS
CR44 +6.5 VOLTS PROVIDED TO TJC THROUGH J2
CR35 +5 VOLT
CR36 -5 VOLTS
CR22 5 VOLT SWITCH Only powered up in conjunction with UIC
6-16 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
The following illustration (Figure 6-17) provides a view of the lower transport area,
including the idler nip assembly and several photocells.
Door interlock switch Y583035
SM_AFS_METE_092004_RevA 6-17
Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual
Figure 6-18: Letter Box Indicia (There is also an Acceptance indicia not shown here)
Several problems could result from poor placement of the indicia on mailpieces.
High seal and skew could result in poor registration or placement of the indicia.
High Seal is a term used to describe a situation that occurs when a collation has not
been inserted correctly into an envelope and extends too far out passed the en-
velope throat. As a result, the flap will not seal. The incorrectly folded or unsealed
envelope will catch and skew as it passes through the MOS (see Figure 5-19.) High
seals can be corrected by readjusting the operator settings in the insert area.
Vertical Stacker
Backwall
GUIDE
SKEW
Note how the piece tracks or travels at
an angle to the guide and back wall.
Incorrect operator set-up will also
manifest itself when the piece
travels too far from the
back wall or guide.
Figure 6-19: Incorrect Skew (The guides shown in this figure may not be used.)
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DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
Skewing is a term used to describe when a mailpiece is traveling down the inserter
chassis incorrectly. This incorrect or uncontrolled travel can cause jamming, damage
to the mailpiece, and poor registration. Skewing that occurs after the sealer can be
corrected by readjusting the operator setting available on the sealer.
Vertical Stacker
Back wall
Guide
Paper Flow
Figure 6-20: Correct Envelope Flow (The guides shown in this figure may not be used.)
DM Infinity™
SM_AFS_METE_092004_RevA 6-19
Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual
The vertical stacker that follows the DM Infinity™ may have rollers similar to those
shown in Figure 6-21. If the rollers are present, they should be de-tensioned or
raised, allowing the freshly printed indicia to pass under without smearing.
Making sealer adjustment "upstream" may solve many skewing problems that occur
later 'downstream'. In the upstream position the vertical stacker tensioned rollers
can be set up using any ball Allen 3/16" wrench or PB setup tool, (P/N 3184720).
The arm tension is changed by readjusting the black collar shown in Figure 6-22.
DM Infinity™
Adjustable
Collar
Slotted Arm
Ball Allen Tool
-
The guidelines up with the back wall on the DM Infinity™. If there is no guide
installed on the MOS, line up both back walls.
Skewing in the vertical stackers can be caused by adhesive build-up on the rollers.
The rollers can be removed and soaked in warm water to remove the adhesive
build-up.
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DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
Arm
SM_AFS_METE_092004_RevA 6-21
Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual
Arm
Slot Head screwdriver
Figure 6-25: Gently Pry Up Roller Shaft
6-22 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport
5. The shaft, roller and the blue tire are all individual pieces and can be separated
to clean.
Figure 6-27: Shaft, Roller and Blue Tire Units Removed for Cleaning
SM_AFS_METE_092004_RevA 6-23
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6-24 SM_AFS_METE_092004_RevA
7 DM Infinity™ R750/R760 Series:
Error Codes
Contents
Chapter 7: DM Infinity™ Error Codes . . . . . . . . . . . . . 7-3
UIC Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
More UIC Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
SM_AFS_METE_092004_RevA 7-3
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
18 Over flow tank Over flow tank is full. Fatal error – can Not connected-
not print till Full tank input not
corrected. working.
19 Debit error Second debit before No print – this Possible jam
printer has started will prevent Bad encoder
printing on last spending
document. money, when
a print can not
happen.
20 Debit ACK timeout Did not receive a ACK No print Communication
from the UIC for the problem with UIC
last debit message.
21 Switch Printer Error Exceeded max num- No print
ber of documents
simultaneously
printed on same
printer.
22 Communication Error creating
create error. message to send UIC.
23 Communication send Error sending
error. message to send UIC.
24 Motor Stall Motor has an error Immediate stop Motor faulty
Encoder faulty
No 40volts
TJC faulty.
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7-6 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
1908 Most LEDs on the Infinity board will be Check plug J9 on the print engine board
lit except the 40 VDC Verify that J1 on the Infinity has 40 VDC.
Meter error presses [Clear] to... Check power plugs on print engines.
Check print engine ribbon cable connec-
tions communications may be lost.
2618 Check the J5 TTL high voltage outputs on
the Infinity board; check the Servo motor.
Check plug J10 on the Infinity; verify the
servo motor encoder functions using UIC
diagnostics
2753 Check plug J2 ribbon cable unplugged on
the print engine board
2764 The light tower will flash Check plug J7 may be unplugged on one
of the print engine boards.
Check the print engine homing sensor.
Print cartridge is missing or damaged.
Check plug on the print engine main
board (this plug should power the motor).
2771 Check plug J4 on the print engine main
board, the main station may be malfunc-
tioning.
2772 Print quality may be poor with blurry Check plug J6 on the print engine main
indicia pboards (main station control).
No UIC Transport Infinity still has power Check ribbon cable connection at J202 on
display Infinity board.
No UIC Transport Infinity still has power Check plug J11 on the Infinity board.
display
UIC and UIC and transport are inoperative Verify that you still have power to the CB.
transport are Verify that the transport power is working
inoperative by testing.
UIC will be Most of the UIC will be dark except The Infinity board uses the 40 VDC exten-
inoperative 40VDC. sively; if you lose this voltage most of the
No LEDs will be illuminated flashing red Infinity will be dark.
LEDs on the light tower. Check plug J11 on the Infinity board DC
Constant amber indication on LED cover open at M1.
tower. Check the waste ink level sensor and
harness; this sensor should normally be
closed.
Check plug 4 connection on the Infinity
board. All of the PCs generate a cover
open upon failure.
0503 Meter will boot up and print but will Check the ribbon cable R70014 (Infinity to
display Error 0503 after any machine UIC dock). It may be damaged or incor-
stoppages. You will be prompted to rectly installed. The R70014 cable should
reset the meter. only be connected as labeled P202 on the
cable to P202 on the Infinity board. P203
on cable to the UIC connection on the
dock.
SM_AFS_METE_092004_RevA 7-7
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
7-8 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
Error Description
2619 UIC told Infinity™ Meter is currently disabled
261A UIC stopped Infinity™
261B UIC not ready
261C Transport is running and no envelope has entered
Infinity™ for ‘N’ seconds.
261D UIC Powering-up
261E Downstream head not installed
261F Upstream head not installed
2620 Downstream ink tank not installed
2621 Upstream ink tank not installed
2622 Downstream ink tank is empty
2623 Upstream ink tank is empty
2624 PC4 jam
2625 PC3 – PC4 jam
2626 PC1 – blocked
2627 PC2 – blocked
2628 PC3 – blocked
2629 PC4 – blocked
262A Incoming pitch is greater then 16K
262B Meter could not set postage
262C FPGA set an alert
262D Envelope that entered Infinity™ is unknown
262D – 26F0 Reserved
26F1 Head Position Error – head was not in the print position
when debit received
26F2 Postage Recovery Override. [Start] key was pressed when
Print Ready Line is asserted
26F3 Debit Recovery
26F4 Mail processing completed
26F5 Invalid postage format in the debit message
26F6 Error setting the postage value in the debit message
26F7 Invalid postage format in the set postage message
26F8 Error setting postage value in the set postage message
26F9 Active Printer / Debit Printer mismatch
26FA Debit Too Soon – Debit was received within 100ms from
the previous debit
SM_AFS_METE_092004_RevA 7-9
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Classes
Following is a table of Error Classes for the UIC. All unspecified class values are
reserved for future use. All values are in hexadecimal. (Some of the Error Class Codes
list the class in decimal instead of hex in the ERRORCODE.H file.)
7-10 SM_AFS_METE_092004_RevA
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SM_AFS_METE_092004_RevA 7-13
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
UIC Art Head Error Codes Table continued on the following page...
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SM_AFS_METE_092004_RevA 7-15
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
7-16 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
Error Description
0542 PHC Driver Reports A Bad Checksum from the PHC
0543 PHC Driver Reports No Reply From The PHC Before Timeout
0544 7816 External Card Driver Reports A Transmission Error
0545 7816 External Card Driver Reports A Receive Error
0546 7816 External Card Driver Reports A 7816 Message Case Error
0547 Should never show up as an error but required for Snippet Handler Reset Operation
0548 iButton® PSD driver failed to reply to a message
0549 iButton® PSD driver, event != SUCCESS
054A Error when LFSR failed to initialize
054B iButton® driver reports an overdrive reset failure
054C iButton® driver reports an IO error
054D iButton® driver reports an IPR register error
054E iButton® driver reports a device read status
054F iButton® driver reports an a device reset error
0550 iButton® driver reports a device state error
0551 iButton® driver reports a write IO error
0552 iButton® driver reports and IPR write error
0553 iButton® driver reports a write status error
0554 The BP_PSD_TYPES_SUPPORTED byte does not have a bit set for any PSD type
known to this UIC software.
0555 iButton® error reported when Certificate could not be retrieved, SCM_IPSD_PHC_
CERT_MISS_ERROR
0556 iButton® error reported when certificate key could not be obtained. SCM_IPSD_
PCNCKEY_MISS_ERROR
0557 iButton® error reported if the UIC failed to create the debit certificate send to the
PHC SCM_IPSD_DEBCERT_PREP_ERR
0558 Couldn’t add the record to Refill Shadow log, SCM_ERR_WRITE_REFILL_SHADOW
0559 Couldn’t add the record to Debit Shadow log, SCM_ERR_WRITE_DEBIT_SHADOW
055A Error reported when a unit tries to send a message to the wrong type of PSD. This
usually means that the bobPsdConversion tables need to be added to or adjusted.
SCM_ATTEMPT_MSG_TO_WRONG_PSD_TYPE
055B Error reported when the selections for mail piece images will not fit on the envelop.
SCM_NOT_ENOUGH_PRINT_ROOM
055C Error reported when an extended print image was not found in PHC memory.
SCM_EXTENDED_IMAGE_NOT_LOADED
055D Error reported when the selected print components do not have the same horizon-
tal or vertical expansion factors. SCM_MIXED_PRINT_FACTORS
055E SCM_CREDIT_LIMIT_EXPIRED, the credit limit is about to expire and the mail is
being halted to avoid a PSD error.
055F SCM_RECOVERY_ATTEMPT_EXPIRED, attempt to recover postage to tape timed out.
0560 SCM_INVALID_EXTEND_PRINT_IMAGE, the MMC has asked to print more extended
images than what is available.
0561 SCM_REPLY_ONLY_BAD_DEVICE, Tried a fnDeviceMessageReplyOnly for a device
that is NOT supposed to get no-wait messages.
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Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Description
0562 SCM_LAST_MSG_NOT_FINISHED, Attempt to use the pTransferStruct and/or
txrxbuffers when fInUse is set.
0563 SCM_CURRPHCIDX_OUTOFRANGE, SCM_MAIL_IN_PROGRESS cmd had out of range
values for current PHC index.
0564 SCM_NEXTPHCIDX_OUTOFRANGE, SCM_MAIL_IN_PROGRESS cmd had out of range
values for next PHC index.
0565 SCM_CURRPHCIDX_MISMATCH, SCM_MAIL_IN_PROGRESS had current PHC index
that did NOT match the last PreDebit or CompleteDebitWParams msg sent to PSD.
0566 SCM_SETPHCIDX_OUTOFRANGE, An fnWriteData( BOBID_SET_PHC_IDX ) rx’d with
an out of range value.
0567 SCM_TOO_MANY_PHCS_FOR_PSD, this PSD cannot support the number of print-
heads on the base.
0568 SCM_REPLYID_LASTID_MISMATCH, msgID in fnDeviceMessageReplyOnly was differ-
ent than the last msgId sent no-wait (not to PSD).
0569 SCM_REPLYID_LASTID_MISMATCH_PSD, PSD msgID in fnDeviceMessageReplyOnly
was different than last msgId sent no-wait to PSD.
0x6A SCM_SCHEDULE_BOB_ERR, The utility function fnScheduleBob is returning an error.
0x6B SCM_VALID_DATA_ERR, The utility function fnValidData is returning an error.
0x6C SCM_WRITE_DATA_ERR, The utility funciton fnWriteData is returning an error.
0x6D SCM_BLANK_COMPONENT_NOT_FOUND, Could not find a particular blank
component that was called for by print zone rules.
0x6E SCM_NO_PZR_FOR_PIT, asked to download a print type for which no rule sets exist.
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SM_AFS_METE_092004_RevA 7-19
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
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SM_AFS_METE_092004_RevA 7-21
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
7-22 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
Error Description
0C26 Invalid data size passed from the middle layer
0C27 Invalid pointer passed from the middle layer
0C28 No key has been passed from the middle layer
0C29 Execution failure has been passed from the middle layer
0C2A Invalid cryptographic algorithm
0C2B The message not valid (key manager)
0C2C The Key Name is not valid for an RSA key
0C2D The record type in header is not valid for given operation or purpose
0C2E The hash type is not valid (key manager)
0C2F The signed key name is not valid (key manager)
0C30 The revision is not valid (key manager)
0C31 The verification of signature on the input failed to verify (key manager)
0C32 The PCN doesn’t match (key manager)
0C33 The serial number doesn’t match (key manager)
0C34 No active key in the record (key manager)
0C35 There is no key instance in Key Mapping record (key manager)
0C36 There is no Key Mapping record exists for given key purpose
0C37 The incoming message length is not valid (key manager)
0C38 The validity dates are not valid (key manager)
0C39 The data length is not valid (key server)
0C3A The data pointer is not valid (key server)
0C3B The algorithm type is invalid for requested key service (key server)
0C3C Middle Layer returned “failed” status (key server)
0C3D Maximum number of stored keys exceeded (key server)
0C3E Writing to NVM is failed (key server)
0C3F Middle Layer returned “execution” error (key server)
0C40 Given key does not exist (key server)
0C41 The translation is not valid for given key (key server)
0C42 Unable to convert key data (key server)
0C43 Failed to get key exchange key (PSD-PHC)
0C44 Failed to decrypt session seed (PSD-PHC)
0C45 Failed to derive key (PSD-PHC)
0C46 Failed to get authentication key (PSD-PHC)
0C47 Failed to build SDR footer (PSD-PHC)
0C48 The record type in message header doesn’t match with given operation
0C49 The key name ID in the message footer is not valid (PSD-PHC)
0C4A The PCN in message header doesn’t match with that in PSD
0C4B Same as “Invalid PCN”
0C4C The serial number in message header doesn’t match with that in PSD
0C4D Same as “Invalid serial number” (PSD-PHC)
UIC PSD Group 1 Error Codes Table continued on the following page...
SM_AFS_METE_092004_RevA 7-23
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Description
0C4E Signature in message footer not valid (PSD-PHC)
0C4F The hash type in the message footer is not valid (PSD-PHC)
0C50 Incoming message length is not valid (PSD-PHC)
0C51 The date/time value is out of limit
0C52 The string-formatted data time is not valid
0C53 The BCD-formatted data time is not valid
0C54 The given middle layer error was not found
0C55 An unexpected error has occurred
0C56 PSD re-initialization is not permitted (authorize)
0C57 Updating Control layer software is not permitted (authorize)
0C58 Hash type in SDR footer is not valid (authorize)
0C59 The key name ID in the SDR footer is not valid (authorize)
0C5A The signature in the SDR footer is not valid
0C5B Clock data object not initialized
0C5C GMT offset out of range
0C5D Clock data object initialization failed
0C5E Clock data file write failure
0C5F Clock data file read error
0C60 Funds manager no active HMAC key
0C61 Funds manager: supplier signature expired
0C62 Generic data: settable digits exceeded
0C63 Signed record encryption key invalid
0C64 Key Manager: invalid indicia algorithm
0C65 Key manager: failure to expire session key
0C66 Key Manager: PSD unable to verify LaPoste Generated MAC using loaded secret key
0C67 Data name in PVD msg does not match country configuration
0C68 Encrypting key date in load secret key is not valid
0C69 Funds manager The ISN in the postage ID does not match the ISN in the PSD.
0C6A Funds manager The post ID has expired, no debits are allowed.
0C6B Funds manager Failure to decrypt mSecret.
0C6C Funds Manager no Finalizing Franking Record performed before PVD Req
0C6D Audit Manager Failure to generate a Finalizing Franking Record
0C6E Audit Manager Finalizng Franking Record exceeds buffer size
0C6F Audit Manager Unexpected Error
0C70 Secure Date Failure to read the secure data file
0C71 Secure Data Failure to Write the secure data file
0C72 Secure Data not initialized
0C73 FUNDS_MGR_INIT_DECRYPT_MSECRET, debit operation will return this error code
when it fails to decrypt existing Msecret with stred RSA private key.
7-24 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
UIC PSD Group 2 Error Codes Table continued on the following page...
SM_AFS_METE_092004_RevA 7-25
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Description
0D26 The signature in the SDR footer is not valid
0D27 The hash type in the SDR footer is not valid
0D28 Message Length is incorrect
0D29 The Inspection Date is due
0D2A The AR Lockout flag is set
0D2B The output buffer is too small (overflow)
0D2C Data from Data Center doesn’t match that in PSD
0D2D The record type in the SDR header is not valid
0D2E The PCN in the SDR header does not match with the PSD parameter
0D2F The serial number in SDR header does not match with the PSD parameter
0D30 The hash type in the SDR footer is not valid
0D31 The key name ID in the SDR footer is not valid
0D32 The signature in the SDR footer is not valid
0D33 Data Center message indicates invalid serial number or account number
0D34 Data Center message indicates invalid meter status
0D35 Data Center message indicates Descending Register capacity exceeded
0D36 Data Center message indicates that refill exceeds authentication limit
0D37 Data Center message indicates there are not enough funds PSD
0D38 Data Center has technical difficulties
0D39 Data Center message indicates invalid refill amount
0D3A Data Center message indicates that the meter database is locked
0D3B Data Center requires the reissue of PVD request
0D3C Data Center error status is unexpected
0D3D The account status is not valid
0D3E PSD cannot assign value to register
0D3F Register value arithmetic overflow
0D40 Attempt to subtract more amount than what the register has
0D41 Fail to read data from indicia data file
0D42 Device data object not initialized
0D43 Unable to read data from security data file
0D44 Low postage warning value exceeds the maximum low postage warning value
0D45 The value to be set as data duck parameter is out of range
0D46 The value to be set as town duck parameter is out of range
0D47 The clock drift correction value exceeds the limit
0D48 GMT offset value is out of range
0D49 User setting data object not initialized
0D4A Postal setting object not initialized
0D4B The signed record signature in the record footer is not valid
0D4C The signed record key doesn’t match
0D4D The signed record type doesn’t match with given SKR
UIC PSD Group 2 Error Codes Table continued on the following page...
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DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
Error Description
0D4E The PCN in the record header doesn’t match with that in PSD
0D4F The serial number in the record header doesn’t match with that in PSD
0D50 The signed record key data size doesn’t match
0D51 The signed record key data doesn’t match
0D52 The signed record key is not valid
0D53 No SKR file record exists for the given key purpose
0D54 A key already exists in a SKR
0D55 The data ID or data name doesn’t match the given operation
0D56 The incoming message length is not valid
0D57 The record type in header is not valid for given operation or purpose
0D58 The PCN in the SDR header does not match with the PSD parameter
0D59 The serial number in SDR header does not match with the PSD parameter
0D5A The hash type in the SDR footer is not valid
0D5B Attempt to recover PSD from missing Packet
0D5C BOB Timed out waiting for a response and has sent another
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Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Description
0E14 Data Center message indicates invalid Ascending Register value
0E15 Data Center message indicates invalid Control Sum
0E16 Data Center message indicates invalid register values
0E17 Cash box signature verification failed in Data Center
0E18 An unexpected error has occurred
0E19 Fail to allocate memory for building message
0E1A An unexpected audit error has occurred
0E1B Data Center message indicates invalid Descending Register value (Audit)
0E1C Data Center message indicates the Ascending Register value is invalid (Audit)
0E1D Data Center message indicates invalid Control Sum (Audit)
0E1E Data Center message indicates invalid registers (Audit)
0E1F Cash box signature verification failed in Data Center (Audit)
0E20 The incoming message length is not valid (Audit)
0E21 Failure to read data from device data file
0E22 Invalid FSM state
0E23 Invalid FSM event handler address
0E24 Generic field ID specified in message definition table not found
0E25 The required data operation conflicts with that in generic data definition file
0E26 Try to calculate footer offset in an unsigned record
0E27 Failed to allocate memory for generic data definition table
0E28 An unexpected signed record error has occurred
0E29 Failed to get middle layer attributes
0E2A Failed to create state file
0E2B Failed to read data from state file
0E2C Failed to write data to state file
0E2D Message header is unknown
0E2E The hardware status is tampering grid
0E2F The hardware status is tampering plate
0E30 The hardware status is active tamper response
0E31 The hardware status is passive tamper response
0E32 The hardware status is battery dead
0E33 The hardware status is real time clock
0E34 The hardware status is control layer software check
0E35 The hardware status is low temperature threshold
0E36 The hardware status is high temperature threshold
0E37 The hardware status is over voltage threshold
0E38 The hardware status is under voltage threshold
0E39 Middle layer launch error
0E3A File system fails to initiate file services
0E3B The file system non-volatile memory has failed
UIC PSD Group 3 Error Codes Table continued on the following page...
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Error Description
0E3A File system fails to initiate file services
0E3B The file system non-volatile memory has failed
0E3C Unable to read the real time clock
0E3D A bad real time clock value has been read
0E3E Unable to set the real time clock
0E3F Fail to clear control layer
0E40 The output buffer is too small (funds manager)
0E41 Arithmetic operation overflows the register capacity (funds
0E42 The indicium algorithm is not correctly configured
0E43 Invalid mailing machine PCN
0E44 Zero indicium postage in HMAC input message
0E45 No active HMAC key loaded
0E46 The encryption key in Load Secret Key Record is not valid
0E47 Fail to read data from user setting file
UIC PSD Group 4 Error Codes Table continued on the following page...
SM_AFS_METE_092004_RevA 7-29
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Description
0F14 Unable to read data from Register data file
0F15 Unable to read data from Refill data file
0F16 Table defining Pre-debit data not found
0F17 Unable to read data from user setting file
0F18 Fail to read data from postal setting file
0F19 Fail to read data from PSD counter file
0F1A Refill counter reaches its limit
0F1B Refill failure counter reached its limit
0F1C The Ascending Register rollover counter limit is reached
0F1D Device failure Authentication counter reaches its limit
0F1E ASIC memory integrity test failed
0F1F Device memory integrity test failed
0F20 Software test failed
0F21 Crypto algorithm test failed
0F22 Random number generator test failed
0F23 BRAM check failed
0F24 An unexpected host error has occurred
0F25 Middle Layer invalid Test ID
0F26 Middle Layer invalid packet size
0F27 Middle Layer chunk out of order
0F28 Middle Layer invalid record type
0F29 Middle Layer invalid Packet ID
0F2A Middle Layer packet out of order
0F2B Middle Layer NVM Failure
0F2C Middle Layer maximum key storage exceeded
0F2D Middle Layer invalid key type
0F2E Middle Layer invalid encryption algorithm type
0F2F Middle Layer verification failed
0F30 Middle Layer invalid key mode
0F31 Middle Layer DES key
0F32 Invalid clock value
0F33 Message header is unknown
0F34 Failed to read HW status
0F35 The media type parameter is not valid
0F36 The File ID parameter is not valid
0F37 The Record ID parameter is not valid
0F38 Fail to delete key store
0F39 PHC does not require security
0F3A Descending register not zero
0F3B Fail to delete key store and control layer
UIC PSD Group 4 Error Codes Table continued on the following page...
7-30 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
SM_AFS_METE_092004_RevA 7-31
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Description
0F64 Refill fail counter reached its limit
0F65 Device failure authentication counter reaches its limit
0F66 Cannot create PSD counter file internally
0F67 Fail to get middle layer attributes
0F68 Fail to get low level status
0F69 Fail to read fatal log
0F6A Cannot create and initialize fatal log internally
0F6B Fail to write fatal log
0F6C Hardware status - file system corrupted
0F6D Hardware Status - BRAM not programmed
0F6E Hardware status - Middle layer not valid
0F6F Fail to write data to BRAM file during funds transactions
0F70 Fail to write register log data in funds transactions
0F71 Fail to read BRAM register log
0F72 Failed to roll back register logs in refill
0F73 Failed to roll back refill logs in refill
0F74 Roll back refill fail counter failed in PVD
0F75 Roll back refill counter failed in PVD
0F76 Failed to roll back inspection due date in refund transaction
0F77 Failed to roll back register logs in refund transactions
0F78 Roll back origin postal code failed in PVR
0F79 Roll back maximum postage value failed in PVR
0F7A Roll back minimum postage value failed in PVR
0F7B Roll back piece counter at refill failed in PVD
0F7C Cannot initialize register log file
0F7D Cannot copy BRAM register record to register log
0F7E Cannot initialize register log file
0F7F Unknown failure in register math module
0F80 Snap shot register log failed
0F81 Unexpected register log related error
0F82 Cannot initialize inspection log file internally
0F83 Fail to read data from Device data file
0F84 Fail to write data to Device data file
0F85 Fail to read data from security data file
0F86 Fail to write data to user setting file
0F87 Fail to write data to postal setting file
0F88 Fail to write data to PSD counter file
0F89 Initialization of checkpoint service failed
0F8A Failed to write checkpoint control data
0F8B Failed to write checkpoint record data
UIC PSD Group 4 Error Codes Table continued on the following page...
7-32 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
SM_AFS_METE_092004_RevA 7-33
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Description
1012 Data (chunk) is too large to fit into the SRAM to be verified
1013 Data size is too large to be stored in memory
1014 Chunk not received in proper order
1015 Unrecognized record type
1016 Total packets information has changed
1017 Session verification failed
1018 Command changed before whole message received
1019 Printer not ready for printing
101A There is no graphic in memory
101B Required Manufacturing parameters have not been loaded into the PHC
101C Internal ASIC error
101D Requested report is not in memory
101E Packet larger than maximum allowed size
101F Incorrect header size
1020 Packet size does not match expected size
1021 Number of chunks exceeds number allowed
1022 Incorrect Chunk ID
1023 Total chunk information has changed
1024 Chunk size does not match expected size
1025 Hash value does not match
1026 Hash value in chunk does not match computed value
1027 Image size does not match expected value
1028 Invalid signed record size
1029 Image will not fit in memory
102A Unknown reboot type
102B Flash is currently being erased (busy)
102C Too many sectors to erase (request to erase beyond flash boundary)
102D Too many pages to erase (request to erase beyond flash boundary)
102E Flash is currently being written (busy)
102F State of processor is not valid
1030 Bad flash write source (Source Address is not on a half-word boundary)
1031 Bad flash write destination (Destination Address is not on a half-word boundary)
1032 Bad flash write count (Write count is not a multiple of 2 bytes)
1033 Spare error (not defined)
1034 Bad number of ECC codes (number of ECC words is not expected)
1035 Unsupported EEC mode
1036 ECC engine is in use
1037 Dot Matrix ECC test failed
1038 PDF 417 ECC test failed
1039 Area not allocated for image storage
7-34 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
SM_AFS_METE_092004_RevA 7-35
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
Error Description
1060 PHC PKV Self Test Failed
1061 PHC Image Already Loaded
1062 PHC Bad Dm Symbol Size
1063 PHC Too many Barcode Symbols
1064 PHC Not Enough Barcode Memory
1065 PHC Too Much Barcode Data
1066 PHC No Barcode Info
1067 PHC Unsupported C40 Value
1068 PHC Printer Error
1069 PHC Key Is Not Public
106A PHC No Nonce Available
106B PHC Nonce Does Not Match
106C PHC Unknown Conversion Type
106D PHC Length Not Supported
106E PHC Id Not Found
106F PHC Key Algorithm Not Supported
1070 PHC Key Data Too Large
1071 PHC Key Type Not Supported
1072 PHC Privacy Key Unsupported
1073 PHC Public Key Unsupported
1074 PHC Key Name Not Supported
1075 PHC Wrong Key Revision
1076 PHC Key Already In Memory
1077 PHC Cannot Load Boot Software
1078 PHC Invalid Data Type
1079 PHC No Binary Object Found
107A PHC Key Is Not Private
107B PHC Invalid NTP Argument
107C PHC Self Signed Record
107D PHC Mfg Key Missing
107E PHC Mfg Ranseed Missing
107F PHC Power Up Test Failure
1080 PHC Bad Prng Loading Value
1081 PHC Invalid Prng Seed Size
1082 PHC Illegal Country Id
1083 PHC Unlock Data Size
1084 PHC Snippet Base Address
1085 PHC Snippet Function Address
1086 PHC Snippet Funcid Ng
1087 PHC Invalid Read Size
7-36 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes
Error Description
1088 PHC Unknown Msg Def Id
1089 PHC Illegal Hash Size
108A PHC No Signature Information
108B PHC Unsupported Signature Type
108C PHC Too many Register Fields
108D PHC Bad Debit
108E PHC PCN Mismatch Error
108F PHC Sn Mismatch Error
1090 PHC Authentication Not Done
1091 PHC Dof Engine In Use
1092 PHC Money Type Mismatch
1093 PHC Not In Session
1094 PHC Invalid Ascending Register
1095 PHC Invalid Print Head ID in debit
1096 PHC Invalid Nonce In Debit
1097 PHC Session Data Not Available
1098 PHC Config Record Not Loaded
1099 PHC Invalid Message Data Size
109A PHC Snippet Function Does Not Exist
109B PHC SRAM MMU Test Failed
109C PHC Invalid Printer Type
109D PHC Ecdsa160 Not Installed
109E PHC No Room For Key
109F PHC Algorithm Not Loaded
10A0 PHC Too Many Rand VCR Digits
10A1 PHC Snippet Null Data Pointer
10A2 PHC_MISSING_CODE128_INFO
10A3 PHC_NO_CODE128_BARCODE_AREA
10A4 PHC_NO_PERMIT_IMAGE_LOADED
10A5 PHC_INVALID_BARCODE_DATA
10A6 PHC Bad Command
10A7-10FE Reserved
10FF Command not supported in the current stat
SM_AFS_METE_092004_RevA 7-37
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
SM_AFS_METE_092004_RevA 7-39
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
UIC Postage-By-Phone (PBP) Error Codes Table continued on the following page...
7-40 SM_AFS_METE_092004_RevA
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7-42 SM_AFS_METE_092004_RevA
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7-44 SM_AFS_METE_092004_RevA
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UIC Printer Maintenance Controller (PMC) Error Codes Table continued on the following page...
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UIC Printer Maintenance Controller (PMC) Error Codes Table continued on the following page...
7-46 SM_AFS_METE_092004_RevA
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UIC Universal Serial Bus (USB) Error Codes Table continued on the following page...
SM_AFS_METE_092004_RevA 7-47
Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual
7-48 SM_AFS_METE_092004_RevA
8 DM Infinity™ R750/R760 Series:
Escalation
Contents
DM Infinity™ Field Escalation Procedure. . . . . . . . . .8-3
DM Infinity™ R750/R760 Series Service Manual Chapter 8: Escalation
Chapter 8: Escalation
SM_AFS_METE_092004_RevA 8-3
Chapter 8: Escalation DM Infinity™ R750/R760 Series Service Manual
8-4 SM_AFS_METE_092004_RevA
9 DM Infinity™ R750/R850 Series:
Recommended Preventive
Maintenance Schedule
Contents
DM Infinity™ Recommended
Maintenance Intervals . . . . . . . . . . . . . . . . . . . . . . . .9-3
DM Infinity™ R750/R850 Series Service Manual Chapter 9: Preventive Maintenance
(NOTE: DO NOT remove the Print Head unless a clean nozzles/purge operation doesn't
fix the nozzle recovery. When poor printing is observed, perform the printer nozzle
cleaning operation from the UIC screen.)
SM_AFS_METE_092004_RevA 9-3
DM Infinity™ R750/R760 Series:
Glossary
Contents
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
DM Infinity™ R750/R760 Series Service Manual Glossary
Glossary
Accounting A feature of the mailing system that allows you to charge postage to individual
accounts.
AccuTrac™ Mail Accounting A Pitney Bowes ;mail accounting system software application that allows you
to record postage transactions to track costs to accounts or customers.
Advertisement Advertisements contain messages and graphics you can print next to the meter
stamp.
Alpha Keyboard The part of the keyboard used to enter accounts and other set up information.
Alphanumeric Text Text consisting of alphabetical and numerical symbols that can include
punctuation marks and other conventional symbols.
Arrow Keys The keys you can use to move to new menus, scroll through menus, and select
options.
Art Cart Slot This slot is on the right side of the IntelliLink® Control Center on the mailing
machine and accepts the plug-in art card. The art card contains ads and
inscriptions.
Calibrate The action performed which sets the scale at zero in order to assure accuracy.
Cap The cap is a component located in the maintenance module. The cap seals the
print head when it is not in use or being wiped.
Class Key Enables you to select the correct class for your mailing (e.g. First Class, Pre
sorted).
Clear Key Press to clear an entry or if no data has been entered; and press to take you to
the previous screen.
SM_AFS_METE_092004_RevA Glossary-3
Glossary DM Infinity™ R750/R760 Series Service Manual
Error Message An indication that notifies the operator of a disabling event (i.e.,out of ink).
External Device Port Plug on the machine that allows connection to an optional external device,
such as a PC.
Feed Deck The area of the mailing machine where you feed the envelopes.
Funds The amount of money in your Postage meter (Postal Security Device - PSD).
Funds Key Press to get information about funds used in a job, add funds to your meter,
enter new refill amounts or get Postage by Phone®
Meter Payment System balance.
Glyph This term describes a dense bar code consisting of two dimensions or a matrix.
Ink Cartridge Cartridge containing the ink used to produce the meter stamp.
Inscription An optional message such as "First Class" or "Non-Profit," that prints vertically to
the immediate left of the postage imprint.
Low Funds Warning May set machine to warn you when your funds go below a specified amount.
Lower Transport Fixed sub-assembly containing the print engines, nip assemblies, TJC, and BTA.
Maintenance Position The print head sub-assembly will be parked above the maintenance module.
Menu Key Press to view the main settings and options available.
Main Controller Board New name for TJC Board (TurboJet Control Board)
Glossary-4 SM_AFS_METE_092004_RevA
DM Infinity™ R750/R760 Series Service Manual Glossary
Meter Imprint Postage stamp printed directly on a piece of mail or tape using a meter
(or Meter Stamp) device in place of traditional glue or adhesive affixed stamps. This type of
postage requires a special form of indicia called an 'information based indicia"
(IBI). The US Postal 's IBI Program is the program that makes printing of postage
by a meter device possible.
Modem That part of the mailing system that dials the Pitney Bowes Postage By Phone®
Meter Payment System center and transfers information over the phone.
PC Photocell
Postage by Phone® System Pitney Bowes system that allows purchasing postage over the phone line.
Print Engine Print engine assembly consists of the print head, maintenance and carriage
sub-assemblies.
Print Head The print head assembly consists of the print head, maintenance and carriage
sub-assemblies.
Print Head Cartridge The print head cartridge is the component that actually dispenses or sprays ink.
Print Position The print head assembly will be located towards the operator side in the
operating position.
PSD Postal Security Device is the non-serviceable prom located in the UIC that
identifies the meter.
Printer Nozzle The mechanism in the print engine that sprays ink onto the envelope or tape.
Quick Refill The refill repeats the same amounts of the previous refill.
Reports Key This key allows you to view or select a report to print.
SM_AFS_METE_092004_RevA Glossary-5
Glossary DM Infinity™ R750/R760 Series Service Manual
RTP Real Time Transport protocol primarily used by APS mail inserters.
Screen Keys The five keys directly to the left of the display screen that allow you to select
options from the menus displayed on the screen.
Skew This term describes when the mail piece does not travel correctly down the MOS
in a straight path.
Ski A component located in the Lower Transport used to momentarily force the mail
piece up against the print head.
SMR Series Module Revision (used for hardware/software version control).
Stacker The holder at the end of the feeder path where mail is deposited. Two types of
stackers are available: Tabletop drop-stacker and power-stacker.
Tape Position The print head will be located closest to the non-operator side.
Test Pattern The pattern printed during a test to show the clarity of the meter imprint.
Trip Photocell/LED This photocell is also called the debit photocell because it causes the meter to
cycle and print postage.
UART Universal Asynchronous Receiver Transmitter is used to manage modems and
serial communications onboard the TJC.
UIC User Interface Controller is the unit that houses the postal Security Device (PSD)
and allows operators to set up the meter. Also refered to as the ICC, the
IntelliLink® Control Center. This module is mounted on top of the mailing
machine that contains the graphic display, function keys, alpha and numeric keys
and the Postal Security Device (PSD).
Upper Transport Hinged sub-assembly located above deck containing motor belt and UIC dock.
Upstream The portion of the meter or MOS located prior to or before the area where the
operator is working.
USB Port Universal Serial BUS is an external BUS standard that supports data transfer
rates up to 12 mbps.
Wiper Blade Part of the printing assembly that wipes excess ink off the print head.
Glossary-6 SM_AFS_METE_092004_RevA
37 Executive Drive
Danbury, Connecticut 06810-4182
Tel: 203.739.3713
Web: http://dmt.service.support/cswebsite/pmcs.cfm
SM_AFS_METE_0092004_RevA © 2005 Pitney Bowes Inc. All rights reserved. Printed in USA