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Housing Choice Voucher

Program Management
QUADEL CONSULTING CORPORATION Housing Choice Voucher programs are complex, multifaceted operations.
is the national leader in providing outsourced The changing voucher funding climate compels Public Housing Authorities

management, consulting and training solutions to be more cost effective, and leverage technology for efficiency and
customer service. Even the most successful PHAs encounter challenges in
to the affordable housing industry.
completing multiple voucher program tasks efficiently and timely. Taking
Since 1975, Quadel has enhanced the capacity on large projects such as a waiting list update, or issuing vouchers to
of thousands of state, local, and federal agencies families affected by a multi-family opt-out can severely strain capacity.
and for-profit and nonprofit property owners Quadel delivers customized, effective consulting and program
and managers to achieve their affordable administration solutions and services that help you meet your immediate
housing mission. needs and long term strategies. We offer solutions that include:

Our clients benefit from Quadel’s housing CONSULTING SERVICES


program knowledge, operations expertise, • Management and Organization Reviews and Assessments
technology solutions and commitment to • SEMAP Assessments
client success. • Administrative Plan Development
• Policy and Procedure Development
• Waiting List Management
• Rental Housing Market Studies
• Rent Reasonableness Systems Development and Training
• Utility Allowance Reviews
• Tenant File Compliance Reviews

Quadel delivers
• Pre-RIM Reviews
• Performance Analysis & Workflow Engineering

solutions that • PIC Submissions

OUTSOURCED PROGRAM MANAGEMENT AND ADMINISTRATION


help you meet • Full or partial program management services

your immediate • Short term staff augmentation to meet special requirements


• Intake & Lease-up Services

needs and long • Annual and Interim Recertifications


• Housing Quality Standards Inspections and Compliance

term strategies. • Unit Rent Increase Processing


• Accessibility and ADA compliance
• Multilingual customer services

www.Quadel.com
HOUSING CHOICE VOUCHER PROGRAM MANAGEMENT

SPECIAL PROGRAMS AND SERVICES QUADEL SOLUTIONS & SERVICES


• Family Self-Sufficiency Administration
Outsourced Program Management
• Homeownership Program Development
Section 8 Contract Administration
• Family Unification Program Administration
PHA Management
• Project Based Voucher Administration
Disaster Recovery Housing Services
• Community Outreach and Communications Programs
HQS Inspection Services
• Mobility and Deconcentration Program Development
Customer Service & Call Centers
TRAINING & CERTIFICATIONS
• Occupancy Training and Certification Consulting & Technical Assistance

• Housing Quality Standards (HQS) Training and Certification Business Process Reengineering

• Income Determination & Rent Calculation Training Agency & Program Management
Assessments
• Family Self Sufficiency Training
Public Housing Asset Management
• Tenant-Based Assistance Training
Quality Assurance Services
• HUD Rental Housing Improvement Program Training
LIHTC Compliance Reviews
• SEMAP Training
Rent Reasonableness Services
• Quadel Annual Housing Choice Voucher Conference
Affordable Housing Program
TECHNOLOGY-LEVERAGED EFFICIENCY AND QUALITY Operational Assistance
Quadel plans and implements technology and automation solutions to
enhance the efficiency and customer service of voucher programs. Our Training & Certification
program knowledge ensures that information technology is matched to HUD Multifamily Housing
program processes, compliance and customer satisfaction. We offer Public Housing
technology solutions for:
Housing Choice Vouchers
Customer Service LIHTC & Mixed Finance

• Customer Call Centers Board Members, Executive Management


and Commissioners
• Online Customer Service
Uniform Physical Conditions Standards
• Automated Income and Employment Verification
• Automated Rent Reasonableness Determinations

Management and Workflow Automation


• Performance-Tracking: Quadel’s quality management system collects weekly
and monthly work activity data by person and by operational unit and creates
monthly and cumulative reports for staff and management use

• QuEST: Quadel proprietary software provides efficient automated workflow


and reporting solutions including document and records management, allowing
breakaway from traditional case management approaches to more efficient
work allocation

To learn more about how your housing choice voucher program, clients and
owners can benefit from Quadel’s integrated solutions, please call Al Hardy
at 866.640.1019, write info@quadel.com, or click www.quadel.com.

1200 G Street NW Washington DC 20005 www.Quadel.com