Consumer Protection

Courts
By: Babar Ali
 Global Concept of Consumer Rights

 It’s now more than 50 years since president John F Kennedy articulated the
concept of consumer rights in his historic message to the US congress. We
mark the date every year with “World Consumer Rights Day”. Yet in in many
countries the goal of realizing these rights is still a long way off. That’s why
we are working so hard to make sure that consumer protection measures are
in place around the world. In recent years we have championed the interest
of consumers at the very highest level, from bring the UN guidelines for
consumer protection up to date, to influencing international standards and
calling for United Nations recognition of World Consumer Rights Day on 15th
March.
 By using our collective might to champion about consumer justice and
protection, we can ensure that the interests of consumers all over the world
are represented and safeguarded for years to come.
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 Global Concept of Consumer Rights

 The consumer movement marks 15th March with world consumer rights day
every year, as a mean of raising global awareness about consumer rights and
needs. Celebrating the day is a chance to demand that the rights of all
consumers are respected and protected, and to protest against market abuses
and social injustices which undermine those rights.
 World consumer rights day was inspired by John F Kennedy, who sent a special
message to the US congress on 15th March 1962, in which formally addressed
the issue of consumer rights. He was the first world leader to do so. The
consumer movement first marked that date in 1983 and now uses the day
every year to mobilize action on important issues and campaigns.

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 Consumer Protection Law, Lawyers
And Enforcement In Pakistan
 The idea of consumer protection law was firstly adopted in Pakistan by the
federal government in 1995, when the Islamabad consumer protection act,
1995 was passed, latter on the provincial governments following this pattern
and the provincial assembly of KPK passed the KPK consumer protection act,
1997. The provincial assembly of Balochistan passed the Balochistan consumer
protection act 2003, the provincial assembly of Punjab passed the Punjab
consumer protection act, 2005 and provincial assembly of Sindh passed a
consumer protection bill in 2015 to protect the rights of consumers.

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 Basic Purpose of Making Consumer
Protection Acts
 The basic purpose of making these acts, as a part of our legislation, is to
establish a prosperous society where all consumers may feel themselves
secured and where there is no room exists for fraudulent acts.
 After the approval of these acts, district consumer courts are established for
all the district of Islamabad, Punjab, KPK, Balochistan and Sindh, so that
people may easily access to these courts for the protection of their rights.
Along these districts consumer courts a network of district consumer
protection council has been spread in all four provinces of Pakistan. These
councils are to established to create awareness among masses about their
basic rights and benefit as a consumer.

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 Scope Of Practice

 The law provides for establishing consumer dispute redressed machinery at the
district level.
 It applies all goods and services.
 It covers all sectors, whether private, public or any individual person.
 The law provides for a relief of a specific nature and also for compensation to the
consumer as appropriate.
 The provisions of these acts are in addition to and not in derogation of the
provisions of any other law for the time being in force.
 Doctrine of “Privacy Of Contract” and “Caveat Emptor” has not been covered
under these acts.
 Consumer courts have been empowered to impose penalty in terms of
imprisonment and fine as well to the defaulters for non-compliance of the orders
passed by them.

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When And How A Consumer Can Access
To District Consumer Court?
 According to “ Consumer Laws” a consumer should go to district consumer court:
 If illegal, fake, bad quality and expired products are being sold in the market;
 If receipt is not being provided by the shopkeeper;
 If rate list is not displayed;
 If the consumer has any complaint against the warranty of any product he has
purchased;
 If manufacturing date, expiry date, and ingredients are not mentioned over
packing;
 If any product is being sold through false advertisement;
 If the consumer has experienced bad service by any government or private
organization or individual;
 If there is an absence of a clear policy regarding the purchasing and returning of
product.
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 Requirements As To Filling A Case In
Consumer Court
 The complaint must contain:-
 Name, address and C.N.I.C number of the petitioner;
 Particulars of the respondent(s);
 Copy of the legal notice must be attached to that application;
 Details of the claims and damages;
 Documentary proof (such as receipt) etc.;
 Relief sought;
 Affidavit of the complaint.

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 Requirements As To Filling A Case In
Consumer Court
 It should be kept in mind that no court fee is charged in any case which is
filed for the protection of consumer’s rights. But masses are not willing to get
benefit of this act. A consumer may also contact district consumer protection
councils if he/she has any complaint. All district co-ordination officers (DCO’s)
are also authorized to hear these complaints. Moreover consumer may also
file a complaint in district consumer courts for compensation.
 Our common people have always been remained unable to protect their basic
rights just because of their lack of interest or lack of knowledge. Further
more people think that such procedures are only waste of time and money.
But consumer courts are providing speedy remedy to the people/complaints.

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 Sindh Consumer Protection Act 2014

 Any consumer has a complaint against any product or service can approach
these consumer courts for the redress of their grievances. You don’t require a
lawyer or expenses to file a complaint with these courts, and most cases are
resolved within month, as against years with civil courts.
 Consumer protection courts under section 27(1) of the Sindh consumer
protection act 2014.
 Filing a case in a consumer court as simple as just submitting an application
against a shopkeeper or a retailer etc.
 Filing a case does not even require the complainant to engage a lawyer.
 There is no court fee charged while the complainant can plead the case in
person, if he/she chose so.

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 Sindh Consumer Protection Act 2014

 The government has finally setup consumer courts, but it is still required to
setup consumer councils at the district level as well, which are supposed to
create awareness among the masses on the consumers rights and availability
of the judicial form to seek remedies.
 The Sindh consumer protection act, 2014.
 Act no. Sindh act no. xvii of 2015.
 Passed on 20th February 2015
 Date of enforcement: 16th March 2015

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 Rights Of Consumers

 Consumers have eight basic rights as recognized by the United Nations, these
are:
 Rights To Safety:
 To be protected against products, production methods and services which are
hazardous to health or life.
 Right To Be Informed:
 To be given the facts needed to make an informed choice, to be protected
against dishonest or misleading advertising and labeling.
 Right To Choose:
 To be able to select from a range of product and services, offered at
competitive prices with an assurance of satisfactory quality.
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 Rights Of Consumers

 Right To Heard:
 To have consumer interest represented in the making and execution of government
policy, and in the development of products and services.
 Right To Redress:
 To receive a fair settlement of just claims, including compensation for
misrepresentation, faulty goods or unsatisfactory services.
 Right To Consumer Education:
 To acquire knowledge and skills needed to make informed choices about goods and
services, while being aware of basic rights and responsibilities.
 To Right To Healthy Environment:
 To live and work in an environment which is non-threatening to the well being of
present and future generations.
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 Rights Of Consumers

 The Right To Satisfaction Of Basic Needs:

 To have access to basic and essential goods and services; adequate food,
clothing, shelter, health care, education and sanitation.

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 Miscellaneous

 World consumers day is observed on 15th March every year.

 Consumer courts are established to address the complaint of the consumers.
 Consumers courts dealing with the consumers’ problems according to the law
in their jurisdictions.
 Consumer courts establish to check the selling goods of low and defective
quality at higher prices.

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 What Does A Judicial Assistant Do?

 Judicial Assistant jobs involve a range of administrative tasks to assist one or

more judges or courts. These employees may be tasked with preparing
documents and handling reports, briefs and records. They may also complete
clerical tasks including making copies, data entry, and filing documents. In
addition, judicial assistant often schedule meetings and appointments for a
judge or judges, and they may participate in scheduling court proceedings.
 Most judicial assistant work full time in an office or court room environment,
since their work involves current court cases, these positions involves some
time pressure and the ability to meet deadlines. Judicial assistant may also
be expected to handle confidential documents and information. Depending on
the district in which they work, they me be required to travel.

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 Judicial Assistant Job Description

 Judicial assistants are typically employees of the state in which their courts
operates. A court assistant’s job description includes clerical tasks like:-
 Preparing and filling court documents
 Checking information for accuracy
 Scheduling
 Working as receptionist
 Completing tasks in conjunction with other members of the office staff.
Employees working in this capacity may hold the title of court judicial assistant
related positions include court clerks, who create records of court room
proceedings.

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 What Is Judicial Assistant?

 A judicial assistant works to support a judge at the local, state or federal

level by performing clerical and administrative duties that are related to the
court’s operations.
 Judicial assistants are state employees who perform administrative tasks for
federal or state judges. The duties associated with this career can vary based
on where the assistants works, but they may include making copies,
transcribing court correspondence, drafting court documents and filing
documents.

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 How To Introduce Your Self?

 Thanking the interviewer

 Name
 Place
 Educational qualification
 Reason for choosing the profession
 Work experience
 Strength and weakness
 Mission statement and role model
 Family
 Hobbies
 Life’s aim
 Conclusion

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