ILM Level 3 Award in

Leadership & Management

Call our expert ILM advisors

on 0800 015 4350
 Build lifetime success with our
flexible, accredited courses
We’re the UK leader in online learning, and our flexible courses are perfect if you’ve got a busy life. They allow you to shape your
study around your schedule: learn at your own pace, in your own time, wherever suits you best on whatever device you are on,
whether that be mobile, tablet or laptop. That’s why students from all over the world trust us to help them take their career to
the next level.

Fully Supported Learning Years of Experience Payment Plans

You’ll have your own expert CIPS tutor We’ve been pioneers in flexible You can spread the cost of your
who you can contact any time, & our learning for 128 years, so you’ll course with an interest-free
friendly student support team is always benefit from more than a century of monthly payment plan.
on hand. educational expertise.

ILM: the gold standard in leadership & management

The Institute of Leadership and Management are the UK’s largest management body.
They’re an independent charity that forms part of the City and Guilds group, and they set
the benchmark for quality in leadership and management. They combine industry-leading
qualifications with specialist member services, and their focus is on improving leadership
standards in companies of all sizes.
Over 750,000 managers have benefited from an ILM qualification in the past ten years, while
35,000 managers are ILM members.

You’ll become a student member of ILM for the duration of your course, giving you
access to a wealth of valuable ILM e-learning resources, books, magazines and events.

Looking for more information?

Call our expert ILM advisors on
0800 015 4350
 Why this course is right for you
The ILM Level 3 Award is a short, focused course that’s ideal if you’re a current or aspiring first line manager. In any kind of
business, first line managers are the ones with their fingers on the pulse, managing staff, administering projects, budgeting,
reporting up the line, motivating the team, and still managing to keep their eye on the big picture.
The Level 3 Award will allow you to learn your choice of these skills and more. You’ll have a range of units to choose from, so you
can focus on the areas of leadership that will interest and benefit you the most. At only 34 guided learning hours, it’s ideal for
quickly enhancing your managerial potential.
It’s an internationally recognised qualification, so it’ll stand you in good stead no matter where you go. You’ll learn the focused
skills you need to develop as a first line manager - all without sacrificing your job, family time or social commitments. Your study
can be completely shaped around your life.
Plus, as the units you’ll study are simply a choice of the units that make up the Level 3 Certificate, it’s simple to move onto the
more comprehensive qualification if you choose. You’ll already be part of the way there.

This course is perfect for you if: Entry Requirements

You’re currently a first line manager or would like to be one
You want a short course to develop and formalise your skills in
specific areas
You don’t need any formal qualifications
to enrol on the course, but you should be a
practicing or potential first line manager with
two years’ full-time or three years’ part-time
work experience. You must be 18 or over.
You must have access to the internet, and be
proficient in English.

You want to understand yourself as a leader and enhance your

leadership qualities If you have any disabilities which you believe
may impact your studies or assessments,
please inform your Course Advisor before
You want to move on to higher levels of ILM study, such as the enrolment so that we can advise you on
Level 5 Certificate whether reasonable adjustments can be made
to accommodate your needs.

ICS Learn have been fantastic in every facet. The content is easy to access and follow, and as it’s
online I can study at a pace that is easy to fit in with work. The modules are such that every little
thing can be linked to my everyday duties, it just marries beautifully.
Terry Couzens

Looking for more information?

Call our expert ILM advisors on
0800 015 4350
 What’s it like studying online?

Get expert advice, Study when &

& get started
Whether you’re set on a course or are still deciding
which level is right for you, the first thing to do is call
our specialist course advisors. There won’t be any sales
pressure - we know that taking a new qualification is
a big decision. We’ll take the time to learn about your
experience, education and ambitions to make sure you
pick the right course.
where it suits you
You can get started on your course whenever
you choose, and complete it as quickly or slowly
as you like within the support period - there are
no cohorts or deadlines, so we won’t chase you
if you need to take some time off. Plus, all your
study materials are online, so you can study from
anywhere and on any device!

Easily keep track of progress & submit assignments as you learn

You’ll complete progress checks throughout your course, so you and your tutor know exactly how
you’re doing. You’ll submit your ILM assessments through the online Student Community at the end
of each unit.

Get unlimited support from Achieve your

your ILM tutor
All our tutors are carefully selected ILM experts with
years of experience in distance learning, so they’re
perfectly positioned to give you all the help you need.
They’ll be with you from enrolment to graduation, so
there’ll always be a real person on hand by phone, email
or chat if you get stuck.
career goals with us
Your course is the perfect foundation for building
lifetime career success. With the benefit of
our flexible approach, cutting edge course
materials, and unbeatable tutor support, you’ll
be well on your way to a lucrative and rewarding
management career.

Looking for more information?

Call our expert ILM advisors on
0800 015 4350
 Flexible, affordable payment options
Our mission is to make learning affordable and accessible for all, no matter your circumstances. That’s why we make spreading
the cost of your course as simple and manageable as possible with our flexible, interest-free payment plans.
You can get started right away with a deposit, then pay the rest through monthly direct debit. Our plans are flexible, so you can
pay your balance off sooner if you’d like.
If you think your company will fully or partly fund your learning, we can help you put together a case, and invoice them for the
cost of your course. Simply discuss this with your advisor when you enrol and they’ll give you all the information you need.
You also have the option of paying the full amount up-front if you’d prefer.

ILM Fees You can find out the

In order to receive your qualification, you’ll need to pay ILM’s cost of the course and
registration fee. Our course advisors can give you the most membership fees on
our website, along with
up-to-date information on this fee.
payment plan details
and any discounts we’re
offering this month.
Alternatively, you can call
our course advisors to find
out more.

For me it was all about getting that work life balance right, so I decided to look into distance learning.
When I called ICS Learn, the gentleman explained to me in great detail all about the company, the
course and the payment options. I had so many questions, but he was so patient. I concluded that yes,
this was the right course and company for me. I couldn’t recommend ICS Learn enough. They gave me
the opportunity and confidence to still live my life, work and learn as well.
Charlotte Livermore

Looking for more information?

Call our expert ILM advisors on
0800 015 4350
 Where your qualification will take you
If you’re currently working in or seeking a first line
manager position, the ILM Level 3 Award will enhance Your Progression
your career prospects by demonstrating to employers that
you’ve invested in developing yourself as a leader, and
have the focused knowledge needed to excel.

Team Leader
93% of employers see a marked increase in their ILM Level 2
managers’ abilities after they get an ILM qualification qualifications

One of the benefits of the qualification is that

I can base my assignments on the real-life First Line
situations I encounter in my workplace. As an Manager
aspiring manager, this has made me more aware ILM Level 3
of the qualities that are needed for effective qualifications
leadership and provided me with an opportunity
to reflect on my own strengths and weaknesses.
I have been particularly impressed by the level
of support I have received from my tutor, who
Middle Managers &
generally responds to queries within 24 hours Department Heads
and is always happy to help. The feedback is ILM Level 5
always detailed and helpful, so that I know how qualifications
to improve my assignments in the future.
I recommend ICS Learn to you wholeheartedly.
I have loved studying so much that I may even
study for further courses in the future. Senior Managers
Shaun Coldstone, ILM Level 3 Certificate ILM Level
6 and 7
qualifications

Looking for more information?

Call our expert ILM advisors on
0800 015 4350
 How we support you
When you enrol, you’ll be able to join a live induction webinar You’ll also benefit from a huge range of resources, including:
so that we can welcome you to ICS Learn and show you how to
navigate the Student Community. That’s our easy-to-use online
learning platform - it’s a one-stop-shop that allows you to:

Online Activities


Interactive Quizzes

 Access your course materials 

Progress Checks

 Contact your tutor and Student Support 

Lively Group Forums

 Submit your assignments 

Personal Journal


ILM Resources
 Connect with your fellow students

Learning online doesn’t mean learning alone. You’ll have your assigned ILM tutor,
who’ll answer all your questions about coursework and exams. You can get in
touch with them via phone or through the Student Community.
You’ll also have our Student Support team waiting in the wings to help you with
administrative tasks, using the Student Community, and any other non-academic
queries you might have.
That means that no matter what you need, there will always be someone here
to help. We’re with you every step of the way.

Looking for more information?

Call our expert ILM advisors on
0800 015 4350
 About your course
The course sits on the Qualifications and Credit Framework (QCF) at Level 3, or Level 6 in the Scottish system.
Typically, students complete this course in around 4 months or less, but some do it more quickly depending on their circumstances.
We give you a support period of 6 months so that you have the flexibility to go at your own pace - you won’t be held back by
inconvenient deadlines or the pace of other students, and you can always take time off if life gets hectic.

To achieve the Level 3 Award, you’ll choose two out of four possible units to study.
You’ll complete an assignment for each unit. These will be submitted through the online Student Community - its the fastest way
to get your paper marked and receive your results.

Unit Credits
Solving problems and making decisions 2 credits
Understanding Customer Service standards and requirements 2 credits
Managing Workplace Projects 2 credits
Planning and Allocating Work 2 credits

Studying online isn’t a solitary experience; you interact with other students via the online forum and
mainstream social media. The tutors provide insightful feedback on assignments; you can develop a
good rapport quite quickly. You feel their passion, enthusiasm and knowledge come through in your
interactions. It’s not just a case of passing the assignments to receive a Certificate, it’s about really
developing your skills and equipping you to put them into practice. It’s the best of both worlds: online
learning in your own time combined with tutors who take a real interest in your progress.
Will Russell

Looking for more information?

Call our expert ILM advisors on
0800 015 4350
 What you’ll learn
With our flexible ILM courses, you’ll get the same exceptional learning experience as you’d expect in a traditional classroom, but
with no restrictions on when, where, and at what pace you learn. Our courses cover everything you need to know to achieve your
management career goals and build lifetime success.
Here’s a breakdown of the key topics covered in each module.

Solving problems and making decisions

 Understand how to describe a problem, its nature, scope

and impact. Managing Workplace Projects

 Learn how to gather and interpret information that will let Discover how to determine the financial viability and potential
you identify possible solutions to a problem.

net savings of workplace projects, as well as the non-financial
costs and benefits.
 Discover how to make a decision as to the best solution.

Consider how to plan the implementation and  Learn effective project planning techniques.
 communication of this decision.
 Gain the skills to manage projects.

 Explore monitoring and review techniques that can be used
to gauge the effectiveness of a solution.

Discover how to monitor project performance by setting
targets and objectives and employing other evaluation
techniques.

Understanding Customer Service standards and

requirements Planning and Allocating Work

 Discover how to identify external, internal and potential
customers, and how to identify the needs of both external and
internal customers.
 Learn how to care for the customer and how to maintain
customer care standards, as well as how to maintain effective
customer relationships.
 Learn how to set SMART objectives.
 Discover how to effectively prioritise objectives and set
appropriate time scales for their achievement.
 Understand constraining factors that could prevent you from
achieving your objectives in the allotted timescale.

Consider the rights of customers and the responsibilities of  Explore techniques that can be employed in order to monitor
 the progress of your objectives.
organisations towards them.

Looking for more information?

Call our expert ILM advisors on
0800 015 4350
Find out more at :
www.icslearn.co.uk
@ICSLearn ICSLearn