Dana Internship Report - Final

Hawassa University
College of Engineering and Technology

Department of Electrical and Computer Engineering
Stream of Computer
Internship Report on “Over all ICT works at

Saba Dimensional Stones PLC”
Prepared by
Danait Weldeslassie
Hosting company: Saba Dimensional Stones

Advisor:
Submission date: February 2019

Hawassa , Ethiopia
Internship Report on “Over all ICT works at Saba Dimensional Stones PLC”
Declaration
This is to clarify that I, Danait Weldeslassie Hawassa University 5th year Electrical and
Computer Engineering student, has undergone industrial internship training in Saba
Dimensional Stones PLC which is found in the city of Adwa. This report has not been
previously submitted to any other university, college or organization for an academic,
qualification, certificate, diploma or degree. I hereby declare that the Industrial internship
report was carried out and written by me under the guidance of my Mentor and does not breach
any existing copyright. I also confirm that the report is only prepared for my academic
requirement, but not for any other purpose. It might not be used with the interest of opposite
party of the organization and/or the university.
Hawassa University
Student Name: Danait Weldeslassie Sign: ________________
Approved by:
Mentor Name: _________________________________ Sign: _____________
Date: February 2019
Hawassa University Department of Electrical and Computer Engineering Page i of vi

Acknowledgment
Any accomplishment requires the blessing of the God. This work is not any different to that.
So the first thanks goes to God.
First and foremost, I would like to express my gratitude to Hawasa University Institute of
Technology for arranging this internship program.
Next, I would like to extend my gratitude to the hosting company, Saba Dimensional Stones
PLC, for having provided me with an unbelievable practical learning experience during
training time. It was indeed a pleasure to be a part of such organization.
I would also like to express my deepest thanks to my university advisor Instructor Tefera for
his support and advice.
Last but not least; I express my gratitude toward my family members, my instructors, and
friends for their encouragement which have helped me in completion of this training.
Thank you, all.
Danait Weldeslassie
5th Year: 1nd Semester
Department of Electrical and Computer Engineering
Hawassa University Department of Electrical and Computer Engineering Page ii of vi

Executive summary
During my internship in Saba Dimensional Stones PLC, I have been working being assigned
in the IT section/division of the company and I can say, the internship program has made
immeasurable impacts in my skills, attitude and knowledge concerning the contribution that
Information Technology provide to business organizations.
This final industrial internship report includes four chapters in which I have tried to explain my
overall internship experience in Saba Dimensional Stones PLC.
In the opening chapter, I have tried to give a brief history of the company which include
mission, vision, main products and end users of the company. In this chapter, I have put overall
organizational structure of the company to show the organizational work flow.
Chapter two exclusively discusses the overall internship experience that I have gained from the
industrial training program. This Chapter of the report is basic and which I am going to present
mostly. It highlights the overall works I have been executing.
The third chapter has been dedicated for the overall internship benefits that I have grasped from
this program. Points that have been discussed throughout this chapter include practical,
leadership skill, entrepreneurship skill improvements.
The final and fourth chapter of this report has raised conclusion and recommendation. This
section elaborates the recommendation to the organization and the university, and the
conclusion of the entire internship report.
Hawassa University Department of Electrical and Computer Engineering Page iii of vi

List of Tables and Figures

Figure 1 Quarry Site................................................................................................................................ 1
Figure 2 Processing plant from outside................................................................................................... 2
Figure 3 Head office ............................................................................................................................... 2
Figure 4 Blocks transported from quarry sites ........................................................................................ 2
Figure 5 Finished Product ready for customers ...................................................................................... 3
Figure 6 Sample Marble varieties ........................................................................................................... 4
Figure 7 Sample Adielen Granite............................................................................................................ 5
Figure 8 Sample Chilla Granite .............................................................................................................. 5
Figure 9 Sample Semien Pink Granite .................................................................................................... 5
Figure 10 Organizational structure ......................................................................................................... 7
Figure 11 Hierarchy of employee groups ............................................................................................... 7
Figure 12 ICT Structure ........................................................................................................................ 11
Figure 13 Layout of Networked buildings ............................................................................................ 13
Figure 14 Cisco Hierarchical Network Design ..................................................................................... 14
Figure 15Network Design - Saba Dimensional Stones ......................................................................... 15
Figure 16 Cisco 2910 router ................................................................................................................. 16
Figure 17 Cisco Catalyst 2960 .............................................................................................................. 17
Figure 18 TP-Link 24 port GB switch .................................................................................................. 17
Figure 19 UTP Cat 6e cable .................................................................................................................. 17
Figure 20 Straight through wiring diagram........................................................................................... 18
Figure 21 Cross over wiring diagram ................................................................................................... 19
Figure 22 Media Convertor - Fiber to UTP .......................................................................................... 19
Figure 23 PVC trunking, Wall mounted RJ-45 outlet........................................................................... 19
Figure 24 6U Rack box ......................................................................................................................... 20
Figure 25 Attendance system window .................................................................................................. 36
Figure 26 XAMPP Control Panel ......................................................................................................... 37
Figure 27 PhpMyAdmin database creation window ............................................................................. 38
Figure 28 Joomla installation window .................................................................................................. 39
Table 1 Operating system compatibility on mbr and gpt 35
Hawassa University Department of Electrical and Computer Engineering Page iv of vi

Table of Content
Declaration .................................................................................................................................. i
Acknowledgment .......................................................................................................................ii
Executive summary...................................................................................................................iii
List of Tables and Figures......................................................................................................... iv
1 Background of Hosting Company ..................................................................................... 1

1.1 Brief History................................................................................................................ 1
1.2 Main Products ............................................................................................................. 4
1.3 Main Customers .......................................................................................................... 6
1.4 Overall Organizational workflow................................................................................ 7
1.4.1 Responsibilities of each department .................................................................... 8
2 Overall Internship Experience ........................................................................................... 9
2.1 How I get into the Company ....................................................................................... 9
2.2 Work flow and responsibility of Sections I have been assigned ................................. 9
2.2.1 Section I have been assigned ............................................................................... 9
2.2.2 Responsibility of the company’s IT and System division/section ....................... 9
2.2.3 Work flow IT Section ........................................................................................ 11
2.3 Tasks I have been executing and Procedures followed ............................................. 12
2.3.1 Understanding the company’s ICT infrastructure.............................................. 13
2.3.2 Networking ........................................................................................................ 21
2.3.3 Supporting computer users ................................................................................ 31
2.3.4 Software maintenance ........................................................................................ 31
2.3.5 Peachtree Accounting 2010 ............................................................................... 35
2.3.6 Attendance System............................................................................................. 36
2.3.7 Training on website development using XAMPP server and Joomla ............... 37
2.4 How good I have been performing my tasks............................................................. 40
2.5 Challenges faced and measures taken ....................................................................... 40
3 Benefits Gained from the Internship ................................................................................ 42
Hawassa University Department of Electrical and Computer Engineering Page v of vi

3.1 Benefits in terms of improving practical skills ......................................................... 42

3.2 Benefits in terms of upgrading my theoretical knowledge ....................................... 42
3.3 Benefits in terms of improving interpersonal communication skills ........................ 43
3.4 Benefits in terms of team work ................................................................................. 43
3.5 Benefits in terms of improving leadership skills ....................................................... 43
3.6 Benefits in terms of understanding work ethics ........................................................ 44
3.7 Benefits in terms of entrepreneur skills..................................................................... 44
4 Conclusion and Recommendation ................................................................................... 45
4.1 Conclusion................................................................................................................. 45
4.2 Recommendation to the company ............................................................................. 46
References ................................................................................................................................ 47
Hawassa University Department of Electrical and Computer Engineering Page vi of vi

1 Background of Hosting Company

1.1 Brief History
Saba Dimensional Stones PLC is one of the biggest dimensional stone processing companies,
which is established in 1985 E.C. The company was established with the aim of exploring and
extracting standard blocks of Marble, Granite and Limestone and, process them into
dimensional stones to sell both in the domestic & international market. Saba dimensional stones
PLC owns quarrying operations and processing plant
Vision
To become the leading company in east Africa in quarrying and processing of marble,
limestone and granite.
Mission
To increase its wealth and create job opportunities by processing quality dimensional stone
products that satisfies the needs and expectations of customers.
Quarry operation
Saba dimensional stones extracts blocks from quarry sites in different areas of Tigray. It owns
quarrying sites for marble, granite and limestone.
Figure 1 Quarry Site
Hawasa University Department of Electrical and Computer Engineering Page 1 of 47

Processing Plant
The processing plant is located in Adwa, Tigray and equipped with primary machines such as
Multi wire machine, marble Gang saw, Marble block cutter, Granite block cutters, Terrazzo
press machine and different polishing and cutting machineries. In addition to processing natural
blocks of marble, limestone and granite an artificial block called Special Terrazzo made from
marble chips, sand and cement is also processed. Currently the processing plant has annual
production capacity of 200,000 meter square of marble, limestone, Saba special and granite.
Figure 2 Processing plant from outside Figure 3 Head office
Figure 4 Blocks transported from quarry sites

Finished Product Store
Figure 5 Finished Product ready for customers

1.2 Main Products

Saba dimensional stones has products categorized into five categories. Marble, Granite and
Limestone which are natural stones, and Terrazzo and Special Terrazzo are produced from
mixture of byproducts of marble, granite, limestone, cement and sand.
a) Marble
Dugub Gray Marble Purplish white Marble
Multicolor Marble Rose green Marble
Tekeze Black Marble Purple Marble
Figure 6 Sample Marble varieties

b) Granite
Adielen Granite Chilla Granite
Figure 8 Sample Chilla Granite

Figure 7 Sample Adielen Granite
Semien Pink Granite
Figure 9 Sample Semien Pink Granite

c) Limestone
d) Special Terrazzo/Terrazzo
The company’s products are used for

 Flooring
 External and internal wall cladding
 Window and door sill
 Thread and raiser
 Skirting
 Monuments
 Kitchen Cabinet
 Table tops
 Pool and Billiard table tops
1.3 Main Customers

The customers of Saba Dimensional Stones PLC includes
 Contractors
 Real estate developers
 Individuals who owns houses

1.4 Overall Organizational workflow

Organizational structure
General
Manager
Internal Audit
Quality
Control
Quarry & Production & Autogarage & Supply and Human Planning and
Marketing Finance
Geology Technic Workshop Procurement Resource System
Figure 10 Organizational structure
Hierarchy of Employees
GM
Departemt
Managers
Division Heads
Supervisors
Lower employees
Figure 11 Hierarchy of employee groups

1.4.1 Responsibilities of each department

Quarry and Geology Department
This department is responsible for the production of raw blocks of marble, limestone and
granite. It is also responsible for undergoing geological studies to find potential dimensional
stone areas.
Production and Technic Department
This department is responsible for processing of blocks to produce finished products and for
the maintenance of factory machinery.
Auto garage and workshop Department
This department is responsible for maintenance of heavy duty machinery, maintenance of
trucks and vehicles, and maintenance of quarry operation machinery.
Supply and Procurement Department
This department delivers finished products to customers and purchases necessary raw material
for the company.
Marketing Department
This department is responsible for selling products of the company, for bringing new customers
and for promoting the company’s products to customers.
Planning and System Department
This department is responsible for preparing planning, monitoring and evaluation activities.
Information technology is also under this department.
Quality control Department
This department is responsible to make sure quality products are produced.
Internal Audit service
This service is responsible to make sure all activities are based on manuals and procedures of
the company
Human Resource Department
This department is responsible for recruitment, promotion and providing training for
employees.
Finance Department
This department is responsible for financial related activities such as payment, collection and
preparing financial statements.

2 Overall Internship Experience

2.1 How I get into the Company
The internship program is one way of implementing industry-university linkage program. Most
engineering programs have minimum of one semester industrial internship programs as part of
their undergraduate degree program. Our department, Electrical and Computer Engineering is
designed to have an internship program at fifth year of first semester. So Based on this
scheduled internship program of Hawassa University, I take the cooperation request letter of
Hawassa University to Saba Dimensional Stones and without hesitation they accepted me. This
is how I get into the company.
2.2 Work flow and responsibility of Sections I have been assigned

2.2.1 Section I have been assigned
As I am stream of computer in Electrical and Computer Engineering, I was assigned in IT and
System division/section which is under Planning and system department. On the
supervision of IT and System division/section head, I have been assigned in almost all
departments because there is no department working without computer.
2.2.2 Responsibility of the company’s IT and System division/section

Securing Company Data (Back up and Antivirus)
It is very importance to keep sensitive corporate and customer data protected at all times. With
the proliferation of cyber-attacks, one of the primary roles of the IT department is to insulate
the IT infrastructure and sensitive corporate data from viruses, hackers, and a host of other
security threats.
Network Administration
Network administration is keeping an organization’s computer network up-to-date and
operating as intended and some of the roles includes the following.
 Configuring network hardware like servers, routers and switches

 Upgrading and repairing computer networks
 Troubleshooting network issues
 Deploying and updating software
 Managing servers and their operating systems
 Managing physical network storage
Website Administration
A company website can be an informational site providing contact information for the public
as well as a commercial site that sells products directly to consumers. The tasks in website
administration are as follows;

 Follow up for the website’s proper functioning

 Review or update web page content or links in a timely manner, using appropriate tools
 Administer company mail – create emails, backup email data
Providing Technical Support for Computer users
To stay competitive in the information age, organizations must make sure that IT resources are
being fully utilized by their employees. Therefore it is incumbent upon the IT team to provide
ongoing training and support to make sure that both management and employees remain up to
speed with the latest tools and technologies.
Employees are familiar with having to contact the IT department for computer support. The IT
department provides this service for all the users who need access to the company's computer
systems.
Some of the supports provided by the IT team includes
 Installing new software or hardware,

 Repairing hardware that has become faulty,
 Training employees in the use of new software,
 Troubleshooting problems with the system or with an individual's computer
 Supporting computer users on using different application softwares
 Supporting computer users on using computer network
Computer and related device maintenance
The IT staff is responsible for maintaining and repairing computers, printers, fax, photocopy
and other IT devices.
Upgrading Software
Introducing latest software is another responsibility of the IT and System division/section.
The information that I get from the company’s IT staff shows that they upgraded Windows
operating system is from Windows XP to Windows 7 to Windows 8.1, and Microsoft office
from MS office 2000 to MS office 2003 to MS office 2007 to MS office 2010 to MS office
2013

2.2.3 Work flow IT Section
General
Manager
Planning and
System
Department
Planning IT and System

Division(1) Division(1)
Planning
IT officer(2)
Officer(1)
Figure 12 ICT Structure
ICT Staff
The number of IT staff is three (One division head and two IT officers).
The IT division head supervises the IT officers as follows
 Follow up for IT officers’ to plan their activities on Monday

 Supports IT officers’ to perform their tasks properly
 Evaluates IT officers’ weekly performance on Friday
The IT Division/section performs its tasks in two ways
 In planned manner
 Based on computer users’ request
Planned activities include
 Follow up of computer network and internet

 Follow up of company website
 Follow up of computer performance
 Follow up of antivirus
 Providing on job training to computer users related to ms office applications,
networking etc

Unplanned activities (Based on computer users’ request)
 Hardware problems
 Operating system failure
 Application failures
 Network printer, shared folder networking
2.3 Tasks I have been executing and Procedures followed

I have been executing the following tasks
 Understanding the company’s ICT infrastructure

 Working on networking which includes network hardware installation, server operating
system installation and sharing resources such as printers, files and internet
 Supporting computer users on using Microsoft office applications, network, internet etc
 Software maintenance which includes operating system and application maintenance
 Working on Peachtree accounting
 Working on Attendance system
 Checking performance of computers and optimizing their speed
 Securing computer data

2.3.1 Understanding the company’s ICT infrastructure

2.3.1.1 Computer Network Infrastructure
Layout of networked buildings
Building5 Building4
(G+0) (G+0)
Processing
plant
300 meter
25m
Building1
12m (G+2)
4m
Building2 Building3 UTP cable

8m
(G+0) (G+0)
Fiber Optic cable
25m 9m 5m
500 meter
Figure 13 Layout of Networked buildings

Cisco Hierarchical Network Design Model

This hierarchical design model divides the design into modular groups or layers. Breaking up
the design into layers allows each layer to implement specific functions. This simplifies the
network design and therefore the deployment and management of the network.
A hierarchical network design includes the following three layers:
 Access layer—provides endpoints and users direct access to the network.

 Distribution layer—Aggregates access layers and provides connectivity to services.
 Core layer—Provides connections between distribution layers for large environments.
Figure 14 Cisco Hierarchical Network Design

Network design for Saba Dimensional Stones
serve
Internet
Building1, Building1, Building1, Building1, Building

Building2, Building2, Building3, Building4,
1st floor 1st floor Ground floor Ground floor 5,
24 port 24 port 24 port 24 port
24 port 24 port 24 port 24 port 24 port
UTP Cable
Fiber Optic Cable
Figure 15Network Design - Saba Dimensional Stones

Network Hardware of Saba Dimensional Stones

Server Computer
Dell optiplex 780 personal computer with windows server 2003 is installed is working as a
server. The details of the computer is as follows
 RAM – 8GB
 CPU - Intel Core 2 Duo processor
 Hard disk – 500GB
Server operating system - Windows server 2003 is installed in the computer. The problem is
Windows Server 2003 mainstream support ended on July 2010 and extended support ended
on July 2015. That means Microsoft will no longer release security updates for any version of
Windows Server 2003. This leaves the server computer unprotected.
The personal computer which is acting as a server is configured as
 Active directory controller,

 DNS server,
 DHCP server and
 Print Server
I am surprised the personal computer, Dell Optiplex 780, is working well as a server.
Router
Cisco router 2910 is used as a gateway to the internet.
Figure 16 Cisco 2910 router

Distribution switch
Catalyst 2960 24 port switch is being used as a central switch. It is supposed to be used as
access switch.
Figure 17 Cisco Catalyst 2960
Access switches
TP-Link Gigabit 24 port switches
are used as access switch to
connect computers.
Figure 18 TP-Link 24 port GB switch
Cabling
UTP Cat 6e is used to connect
computers in building 1, building
2 and building 3 to the server
room in building one, first floor.
The maximum cat 6e cable
length is 100m and the distance
between these buildings is less
than 100m
Figure 19 UTP Cat 6e cable
UTP cable wiring standards/Color codes

There are two wiring standards/configurations, EIA/TIA 568A and 568B for straight through
and cross over wiring. The only difference between 568A and 568B is that the orange and
green pairs are interchanged
Straight through
Straight through cable is used to connect computers and other end of user devices to
networking devices such as switches. In straight through cable both ends of the cable will
have the same color code. That is either both ends will used 568A or 568B.
In Saba Dimensional Stones wiring standard 568B is used.
Figure 20 Straight through wiring diagram
Cross over
Cross over cable is used to connect two computers without using switch. In cross over cable
one end of the cable is 568A configuration and the other end is 568B configuration.

Figure 21 Cross over wiring diagram
Fiber optic cable is used to connect computers in building 4 and building 5 to the server room
in building one, first floor. Fiber optic cable is used because the distance between these
buildings is higher than the limit of Cat 6e UTP cable.
Media convertor (Ethernet to Fiber)
Media convertors are needed to convert between UTP medias and Fiber optic cable medias.
Figure 22 Media Convertor - Fiber to UTP
PVC Trunk
Rectangular cross section PVC trunking are used to enclose UTP cables.
Figure 23 PVC trunking, Wall mounted RJ-45 outlet

RJ-45 Wall mounted outlet

RJ-45 single port wall mounted outlet is installed for each node.
6U Rack box
Wall mounted 6U rack box is used for enclosing switches.
Figure 24 6U Rack box
2.3.1.2 Computers and Related Devices
Personal Computers
There are about 65 computers of which 40 Dell desktops and 25 Toshiba Satellite laptops. Most
of the desktops are old Dell models such as Dell OptiPlex GX280, GX 520, GX 620, 745, 755,
780, 790 and newer Dell models such as Dell OptiPlex 7020 and 3050.
The older desktops possess RAM of 2GB or lower, and core 2 duo processor or older processor
types. The newer desktop models possess 4GB RAM and Core i3 or higher processor.
Most of the laptops possess RAM of 2GB and processor of core i3 or higher.
Printers
The printers available are HP LaserJet 2050 and M401 series which does not have network
card. There is one HP LaserJet M600 series with network card.

There is one printer in each department which is shared from the computer to which it is
connected to. The printer with network card is shared through the server to finance departments
only.
2.3.1.3 Computer Software
Client operating system

Windows 8/8.1 is used by most computers except the newer models such as dell OptiPlex 3050
in which windows 10 is installed.
Application Software
 Peachtree accounting 2010 is used in finance department for processing financial
tasks. Microsoft excel 2013 is used in all departments for data processing.
 Microsoft office 2013 is used in all departments for data processing
 Attendance system is used to handle employee attendance even though it is not fully
utilized.
2.3.2 Networking
2.3.2.1 Hardware installation
I have trained how to install network hardware and in some new offices I have installed network
hardware myself. I have observed the following are commonly used networking tools for
network hardware installation.
Network hardware installations include the following
 Installing wall mounted 6U Rack

 Fixing switch to the 6U rack
 Trunk installation – fishers and nails needed
 RJ 45 wall mounted outlet installation
 Punching RJ-45 outlet, Crimping RJ-45 and Labeling cables

Commonly used tools during network installation
a) Driller
b) Crimper
c) Puncher
d) Network
tester

e) Cable
stripper
2.3.2.2 Server OS installation and Configuration

I have trained installation and configuration of windows server 2008 R2 operating system in a
Toshiba satellite laptop.
A. Windows Server 2008 R2 installation
The installation of windows server 2008 R2 is similar to installation of client operating systems
such as windows 7. The steps are as follows.
a. Step 1 – Insert bootable Windows server 2008 R2 b. Step 2 – Change boot sequence to start from bootable
media
media
c. Step 3 – After the installer runs, the install d. Step 4 – The installer gives you the option to install
now.
windows screen appears. Enter language and other
Click install now. The setup begins
preferences and click Next

e. Step 5 - In the “Select the operation system you f. Step 6 - Put a checkmark in the “I accept the license
want to install” window, let us choose the Windows terms” checkbox on the license terms page and
Server 2008 R2 Enterprise (Full Installation) click Next
option and click Next.
g. Step 7-The installer asks you which type of h. Step 8- The installer asks for disk location
installation. For a new installation, click Custom information. Make your selection and click Next.
(advanced).

i. Step 9 – The installation begins
j. Step 10 - The installer prompts to change the k. Step 11 - Enter a new password, re-enter the
password. Click OK. password to confirm it, and click the right-arrow

m. After you click OK on the confirmation screen, the

l. The password will be changed
operating system prepares your desktop.
B. Active directory and DNS configuration

Set server IP address and specify DNS server
Windows Server 2008 can properly install and configure DNS during the AD DS installation
if it knows that the DNS is local. To accomplish this, assign the private network adapter to the
preferred DNS server address of the same private network adapter, as follows:
 From the Windows Start menu, open Administrative Tools > Server Manager.
 In the Server Summary section of the Server Manager window, click View Network
Connections.
 In the Network Connections window, right-click the private adapter and
select Properties.
 From the list of conected items, select Internet Protocol Version 4, and then
click Properties.
 Copy the IP address that is displayed in the IP address box and paste it in
the Preferred DNS serverbox. Then, click OK.

 Click OK in the Properties dialog box, and close the Network Connections window.
Add the Active Directory Domain Services role

Adding the Active Directory Domain Services role installs the framework for Windows Server
2008 to become a DC and run AD DS.
 In the ICT window, under Customize This Server, click Add roles.
 In Add Roles Wizard, click Next to get to the Server Roles list. Check Active
Directory Domain Services and a window will pop up. Click Add Required
Features. Click Next, Next and Install. Click Close when done.
Setup Domain Controller
 Run the command “dcpromo.exe “. An Active Directory Domain Services

Installation Wizard will pop up.
 Click Next until user see Choose a Deployment Configuration. Select Create a new
domain in a new forestand click Next. Key in a name and add “.local ” after the
name (e.g.: sabastones.local ) for a local domain and click Next.
 In Set Forest Functional Level, select Windows Server 2008 R2 and click Next.
 In Additional Domain Controller Options, make sure that DNS server is checked
and click Next. A window will pop up, click Yes to continue.
 In Location for Database, Log Files, and SYSVOL, user can either change the
database folder location or use the default locations. Click Next when done.
 In Directory Services Restore Mode Administrator Password, key in password of
choice for Restore Mode Administrator account and click Next.

 In Summary, click Next and the installation will begin. Click Finish and
click Restart Now.
C. Creating Domain users

 Go to Start, Administrative Tools, select Active Directory Users and Computers.
 Expand the newly created domain on the left plane and double-click Users. All users
will be displayed on the right plane. Right-click on an empty space on the right plane,
select New, select User.
 Key in the details of the new user and click Next. Key in a password. User can either
uncheck User must change password at next logon or leave it checked and
click Next
D. DHCP
A Dynamic Host Configuration Protocol (DHCP) server is a computer that has Windows
Server installed on it, and is responsible for assigning IP addresses to the computers
automatically.
 Go to Start, Administrative Tools, select Server Manager.

 In Server Manager, click Roles on the left plane. On the right plane, under Roles
Summary, click Add Rolesand the Add Roles Wizard will appear.
 In Add Roles Wizard, click Next to get to the Server Roles list. Check DHCP
Server and click Next.
 In Select Network Connection Bindings, click Next.
 In Specify IPv4 DNS Server Settings, make sure that the parent domain is the newly
created domain which is sabastones.local. For Preferred DNS server IPv4 address,
key in the server’s IP address which is 192.168.1.1. For Alternate DNS server IPv4
address, leave it empty and click Next.
 In Specify IPv4 WINS Server Settings, user can leave it as default and click Next.
 In Add or Edit DHCP Scopes, click Add on the right to add scope.
 In Add Scope pop-up window, key in the Scope name, Starting IP address,
and Ending IP address. Key in the Default gateway at the bottom. Run “ipconfig” in
command prompt to check the default gateway. Click OK to close the Add
Scope pop-up window and get back to Add or Edit DHCP Scopes. Click Next.
 In Configure DHCPv6 Stateless Mode, check Disable DHCPv6 Stateless mode for
this server and click Next.
 In Authorize DHCP Server, make sure that Use current credentials is checked and
click Next.
 In Confirm Installation Selections, click Install. Click Close when done.

E. Joining Computer to domain
 Open Network and Sharing Center. Click Change adapter settings on the left.
Right-click on Local Area Connection, select Properties. In the Local Area
Connection Properties window, select Internet Protocol Version 4
(TCP/IPv4) and click Properties.
 Under General tab, make sure that Obtain an IP address automatically is checked.
Check Use the following DNS server addresses and key in the server’s IP address.
Click OK when done.

 Right-click My Computer, select Properties.

 Under Computer name, domain, and workgroup settings, click Change
settings and System Properties window will pop up.
 Under Computer Name tab, click Change and Computer Name/Domain
Changes window will pop up. Give a recognizable name for the PC.
 Check Domain and key in the domain created earlier and click OK.
 User will be prompt to key in a username and password to join the domain. Key in the
user account that is registered to the active directory domain.
 After successfully joining the domain, user will be prompt to restart the PC.
2.3.2.3 Sharing resources

I have also exercised the following regarding to sharing resource like
 Sharing Folders
 Sharing Printers
o Network Printer ( with NIC)
o Printer Connected to a computer ( without NIC)
 Sharing internet

2.3.3 Supporting computer users

I have supported computer users on the following aspects
 Supporting computer users on using application software

o MS office applications such as word, excel, power point
o Peachtree accounting
o Attendance system
 Supporting computer users on using computer network which includes browsing the
network, sharing documents and printers
 Supporting computer users on using internet such as using the
2.3.4 Software maintenance

I have performed windows operating system and different application software maintenance.
Software problems can be solved using the following technics
 Windows update
 Using system restore utility
 Repairing windows operating system – already installed applications , settings and data
will not lost
 Clean/fresh install – already installed applications and settings will lost. Every
application needs to be reinstalled. Data may also be lost if it is not moved.
 Application software problems are solved simply by reinstalling the software. Most
commonly used application software include Microsoft office applications (such as MS
word, excel, PowerPoint) , Peachtree accounting , Visual geez
The software maintenance technics that I used most are detailed as follows
a. System Restore Utility
Sometimes installing an application or hardware driver can cause instability or create
unexpected problems. Uninstalling the application or hardware driver usually corrects the
problem. If uninstalling does not solve the problem, restore the computer to an earlier time
when the system worked properly with the System Restore utility. Restore points contain
information about the system and registry settings. If a computer crashes or an update causes
problems, the computer can be rolled back to a previous configuration using a restore point.
System restore does not back up personal data files nor recover personal files that have been
corrupted or deleted. Always use a dedicated backup system, such as a tape drive, optical disc,
or USB storage device.
A technician should always create a restore point before making changes to a system in the
following situations:
 When updating the OS

 When installing or upgrading hardware

 When installing an application

 When installing a driver
To open the System Restore utility and create a restore point, use the following path:control
panel > system > system protection > System Restore > Create restore points
b. Updates
Device Driver Updates - updating device drivers regularly should be part of IT activities to
ensure that your drivers are always current. Manufacturers occasionally release new drivers to
address issues with the current drivers. Check for updated drivers when your hardware does
not work properly or to prevent future problems. If a driver update does not work properly, use
the Roll Back Driver feature to revert back to the previously installed driver.
Operating System Updates - Microsoft releases updates to address security issues and other
functionality problems. Set a restore point and back up critical data prior to installing a service
pack.

c. Fresh Windows installation

If System restore, windows update or operating system repair cannot solve a certain problem,
the final choice to be taken is re-installing the operating system and all applications.
The following need to be considered before and after operating system installation
 Before re-installing windows

o Back up your data
o Make a list of all necessary applications
o Make sure up to date installation media is available
 After re-installing windows
o Install Device drivers
o Update windows
o Install anti-virus
o Install necessary applications
o Setup and configure network connections
When conducting fresh install of windows operating system, the following points has to be
determined
 Type of operating system to install 64 bit or 32 bit

 Boot mode - Legacy BIOS or UEFI
 Hard disk partition – MBR OR GPT
64 bit (x64) versus 32 bit (x86) windows operating system
64 bit (x64) windows operating system 32 bit (x86) windows operating system
 Advanced security features  Less secured
 Higher speed because utilizes more  Lower speed because utilizes limited
hardware capacity e.g. utilizes more hardware capacity. Utilizes RAM up
than 4GB RAM to 4GB only.
 More virtual memory per process  more of your system memory will be
 Increased efficiency – less of your chewed up by secondary systems (like
system memory will be chewed up by your video card)
secondary systems (like your video
card)

Boot Mode – BIOS Vs UEFI

Both BIOS and UEFI are low-level software that starts when you boot your pc before booting
your operating system.
BIOS ( Basic Input/ Output System) UEFI (Unified Extensible Firmware

Interface) is modern solution that supports
 This is legacy mode
 Does not support hard disk larger than  Faster boot time
2TB  larger hard drives than 2TB
 Works with MBR hard disk partition  more security features
 works with GPT hard disk partition
Hard disk partition type– MBR Vs GPT
MBR ( Master Boot Record) GPT( GUID Partition Table)
 Works with MBR hard disk partition  Works with UEFI mode
 Support four primary partitions  Supports more than four partitions
 Does not support hard disk larger than 2TB  Support more than 2TB of hard disk
 All Windows versions, both 32bit and 64bit, are compatible with MBR in data and
system compatibility.
 All Windows editions, except Windows XP 32 bit, are data compatible with disk
with GPT partitioning scheme.
 All 32-bit Windows version including Windows 10 32 bit are not system compatible
with disk using GPT partitioning plan.
 64-bit Windows versions, starting from Windows Vista 64 bit, are system
compatible with GPT disk. Of course, UEFI is required.

Data disk System disk
Window XP 32 bit Doesn't support GPT partition Doesn't support GPT partition
Window XP 64 bit Support GPT partition Doesn't support GPT partition
Window Vista 32 bit Support GPT partition Doesn't support GPT partition
Window Vista 64 bit Support GPT partition Support GPT partition, requires UEFI
Window 7 32 bit Support GPT partition Doesn't support GPT partition
Window 7 64 bit Support GPT partition Support GPT partition, requires UEFI
Table 1 Operating system compatibility on mbr and gpt
2.3.5 Peachtree Accounting 2010

Peachtree accounting is a special purpose software used by finance department. It works on
computer network.
 One computer serves as Peachtree server and stores the Peachtree data. Peachtree is
installed in this computer first. The Peachtree company data in this computer is shared
to be accessed by other computers on the network.
 Then Peachtree is installed in the other computers that access the Peachtree data
installed on the Peachtree server. The company data that is shared on the computer that
acts as Peachtree server is mapped to be accessed by these Peachtree client computers.
 I have also trained importing and exporting data between Microsoft excel and Peachtree
accounting.
The steps for Peachtree accounting to work are as follows
 Installation of Peachtree
 Company Creation
 Maintaining data by importing from excel or by manually entering data

2.3.6 Attendance System

I have trained on how computerized attendance system works.
The company has two Finger Print machines to handle employees’ attendance.
Related to the Attendance system I have been executing the following tasks
 Connecting attendance machine and attendance system

 Registering employee finger print
 Uploading to and downloading form attendance machine
 Maintaining departments – entering department information to the system
 Maintaining employees - entering employee information to the system
 Maintaining timetables
 Maintaining shift schedule
 Employee scheduling – assigning employees to a certain shift
 Configuring attendance rule
 Entering different leave information and field information
 Handling employees forgetting to clock in/out
 Handling employees coming late collectively
 Attendance calculating and report generating
 Backing up database
 Clearing obsolete data
Figure 25 Attendance system window

2.3.7 Training on website development using XAMPP server and Joomla

To develop website in a local computer two things are needed
 Software that serves as web server

 Software that helps in preparing the website content i.e a content management system
I have trained how to develop website on local computer using
 XAMPP Server as web server

 Joomla as content management system
XAMPP Server
XAMPP is a free and open-source cross-platform web server solution stack package developed
by Apache Friends, consisting mainly of the Apache HTTP Server, MariaDB database, and
interpreters for scripts written in the PHP and Perl programming languages.
XAMPP – stands X for Cross-platform ( works for different operating systems) , A for Appache, M
for MySQL, P for PHP and P for Perl
Steps to install and Configure XAMPP Server
1. Download XAMPP from Apache Friends website

(https://www.apachefriends.org/index.html )
2. Install XAMPP Server
3. Open XAMPP Control panel by going to the install programs in start menu
4. Start Apache and MySQL under actions on the XAMPP control panel
Figure 26 XAMPP Control Panel

Joomla
Joomla is a free and open-source content management system (CMS) for publishing web
content
Steps to install and Configure Joomla
1. Download Joomla package (https://www.joomla.org )

2. Extract / uncompress the Joomla files
3. Copy the extracted joomla files to hotdocs directory or new directory created in
hotdocs ( c:\xampp\hotdocs\xxx)
4. Create database
To do this navigate to localhost/phpmyadmin in your browser
Figure 27 PhpMyAdmin database creation window

5. Install Joomla
Navigate to localhost/danaweb1. Here localhost/danaweb1 is where I have extracted Joomla
installation files.
Enter Site name, Database Type, Database Name, Host Name, User Name as follows in the
Joomla installation window
 Database Type: Choose MySQL.

 Host Name: Enter localhost.
 User Name: In this text box, enter the default MySQL username root.
 Password: Enter the password.
 Database Name: Enter the name you used when you set up your database.
Figure 28 Joomla installation window

2.4 How good I have been performing my tasks

I have accomplished the following tasks
 I understand how business organization work such as organizational work flow , work
ethics
 I have performed computer networking tasks
 I have performed computer related maintenance tasks especially software maintenance
 I have performed computer users support tasks
 I have worked in application software like Peachtree accounting, Attendance system
etc
From the tasks I have been executing, I believe that I have been doing well in my internship
program.
2.5 Challenges faced and measures taken

Challenges while installing Windows server 2008 R2 operating system
I was given an assignment to install Windows server 2008 R2 operating system in a client
computer, Toshiba satellite laptop. The laptop with three partitions of GPT partition type where
one partition had windows 8 x64 bit installed, second partition had data, and third partition
was empty. I want to install the windows server 2008 R2 operating system in the empty
partition without affecting the already installed windows 8 x64 operating system and the data.
Challenge 1 - Windows server 2008 R2 operating system is not compatible with GPT type
hard disk partition, this can be solved by deleting the partitions and re-formatting with MBR
hard disk partition type. But deleting partitions and reformatting was not an option b/c the
already installed windows 8 operating system will be affected and the data will lost.
To solve this problem I just google the internet if there is software that changes the partition
type of hard disk without affecting insatalled operating system and available data, and I find
“EASEUS Partition Manager” which solved my problem.

So using “EASEUS Partition Manager” I changed the partition type from GPT to MBR and
the change boot mode from UEFI to legacy, I checked the already installed windows 8
operating system was working and the data was also unaffected.
Finally I succeeded to install Windows server 2008 R2 operating system.
Challenge 2 – I was not able to find Network and other drivers for Windows server 2008 R2
for the Toshiba satellite laptop b/c the laptop is not manufactured to work as server. But when

I was googling my problem in the internet, I find a solution that drivers of Windows server
2008 R2 operating system is installed in client computer are same as drivers of windows 7.
And when I give a try, it worked. Finally I was able to install Active directory, DNS, and
DHCP.
Challenge 3: while installing XAMPP Server

When I try to run XAMPP control panel after I installed XAMPP server, I encountered the
following error when I try start Apache
“The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your

computer. Try re-installing the program.”
To solve this problem, I googled the internet and I find that the error can be fixed by updating
windows.
Generally, I solve the challenges using the following methods
 Asking IT staff of the company for support

 Browsing the internet for support

3 Benefits Gained from the Internship

Internship is one method of making opportunity for students to develop their potential and
explore general office experience as well as helps to know specific organization’s arrangements
which provide us with valuable work experience and an opportunity to practice work before
graduation.
Throughout the whole internship program I have gained a lot of benefits and I put them in terms
of the following points.
 Practical skills  Leadership skills

 Theoretical knowledge  Work ethics related issues
 Interpersonal communication  Entrepreneurship skills
skills
 Team playing skills
3.1 Benefits in terms of improving practical skills

This internship program have given me an opportunity to apply my theoretical knowledge and
hence improve my practical skill.
The practical skills I gained from the internship program are listed as follows;
 Computer network hardware installation skills

 Computer hardware maintenance skill
 Software maintenance skills
 Implementing application software such as Attendance system
 Website development skill using XAMPP server and Joomla.
 Problem solving skills
3.2 Benefits in terms of upgrading my theoretical knowledge

This program helped me to strengthen my theoretical knowledge. Since the practice depends
first on theory, it is easy to work for the one having good theoretical base. In addition to that
when I was practicing I relate the theory with the practical matter, so at this time it helps me in
upgrading my theoretical knowledge. Generally speaking, my theoretical knowledge got
strengthen more by those practical techniques invested on the company.
I have strengthen my theoretical knowledge on the following matters.
 Website development using XAMPP server and Joomla

 Windows server 2008 R2 installation, configuration, and adding roles like Active
directory domain services, DNS, DHCP etc

3.3 Benefits in terms of improving interpersonal communication skills

By the time I started the intern-ship program, it was difficult for me to deal with employees
that I did not know at the work place. But afterwards I believe that good relation and
communication skill is the key for getting the experience and knowledge required for the
internship program.
Finally I have gained confidence on how: -
 To ask different questions to employees to understand problems

 To make discussions with employees particularly with computer users
 To answer questions when my supervisor asked me.
So as a conclusion I can say I have gained good interpersonal communication skill during my
stay in the company and I understand how important it is in the work place.
3.4 Benefits in terms of team work

Teamwork is prerequisite to the success of any organization, and to the success of the
individuals who work there. It’s vital you keep developing the skills that enable you to
collaborate well with colleagues and clients
Team playing has a major important in order to achieve success in the process that involves a
group of people. Saba Dimensional Stones has a slogan which says “We are one team with
one purpose.” This shows team work is essential for the success of the company.
In the factory the work is already a team work. Without team work and understanding it is
difficult to achieve the goal that has been planned. And it needs more closeness of workers to
solve problems that arise in different.
In the section I have been assigned, I have been working in team with the IT staff to get a task
done. I have been working in team to solve a problem that I encounter.
3.5 Benefits in terms of improving leadership skills

I have been observing how the IT section/division head exercises leadership.
 The IT head makes sure the IT staff have weekly individual plan on Monday,
 Provides support on how to solve problems
 Properly listens lower employee problems and gives timely feedback
 Gives assignments to the IT officers
 Motivates for well performing employees
 Finally at the end of the week performance is evaluated
Therefore I have gained leadership skills from our supervisor during the internship period
which includes managing time, motivating individuals, giving feedback and building teams.

3.6 Benefits in terms of understanding work ethics

I have come to understand the following work ethics
Punctuality:-arriving on time at work was necessary since it was part of my job to manage,
control, monitor and supervise the portion of the task I was doing.
Responsibility: -In the work place you have to take full responsibility for the completion of
the tasks you are assigned.
Office disciplines- in work place disturbing the working atmosphere is forbidden. For example
making loud voice, loud music, songs and things which disturb other employees’ working
mood is forbidden. Quarreling with employees is not allowed
Honesty- Regarding this value each employee regardless of its status should abstain from bad
behaviors such as cheating, bias, corruption etc..
Cooperation- Each employee should interact and cooperate with each other while working.
That is because it is through such system problems could be easily solved, which facilitate the
work flow in the company.
3.7 Benefits in terms of entrepreneur skills

Entrepreneurship is the ability to create and build something from practically nothing. It is
initiating, doing, achieving and building an enterprise or organization, rather than being an
employee. It is the willingness to take calculated risks, both personal and financial, and then to
do everything possible to get the odds in your favor.
One major benefit that I gained in the internship program is solving problems by myself and
problem solving is one of the starting points of entrepreneurs. So I can say I have developed
entrepreneurship skills.

4 Conclusion and Recommendation

4.1 Conclusion
From the internship program I have got the opportunity to apply my university theoretical
knowledge and it has allowed me to gain the following benefits.
- It enabled me to gain valuable work experience.
- I have come to master professional soft skills such as communication, punctuality and
time management.
- I have learned the roles and responsibilities of Information technology department from
the employees.
- I have improved my confidence that I will work hard and take challenges.
- I have understood flow of work, hierarchy of employees, work disciplines. In general I
have gained good organizational knowledge.
Thus I can conclude that the internship program has given me invaluable experience. I has
made my future bright. Since the purpose of internship is to put the theories learnt in
universities into real-world experience, I can say it has met its objectives. So universities should
continue the internship programs and companies should be encouraged to accept intern
students.

4.2 Recommendation to the company

 I have observed the company using windows server 2003 operating system which is not
currently supported by Microsoft. This can leave the company network unsecured. So
I recommend the company to follow Microsoft’s support policy for the operating
systems and office applications being used. Windows server 2003 has to be replaced by
supported windows server OS such as windows server 2008 R2 , 2012 R2
 The company is using personal computer Dell OptiPlex 780 as a server. I recommend
for better performance real computer server need to be used.
 Attendance system should be utilized fully. Currently it is being used to identify
absentees only. But it is used mainly to calculate monthly working hours of employees
and to connect it to monthly payment. It is also used to record overtime hours.
 There are old computers with low processing capacity. So I recommend the company
to upgrade or replace the computers with slow and low processing capacity.
 Same data is entered redundantly in production, marketing, supply and finance
departments. This redundant data entry can be reduced by introducing integrated
computer system. So I recommend the company to implement integrated computer
system.
 Internet is unlimited for all computer users. This may lead for some computer users to
kill valuable work time on the internet such as social Medias. So I recommend for
internet usage to be scheduled and some unnecessary websites should be banned.
 The company is using personal emails such as Gmail, yahoo, Hotmail etc. The company
should use its own emails which is created on its website such as
IT@sabadimensionalstones.com.
 The server room and the IT office are the same. The cisco router 2910 has large noise
which is disturbing. Thus I recommend the server room to have its own separate room.

References
I have used the internet as my main reference. I have listed some of the websites that I have
referred.
1. XAMPP installation for Windows (https://www.wikihow.com/Install-XAMPP-for-
Windows)
2. XAMPP installation for Windows (https://pureinfotech.com/install-xampp-windows/ )
3. How to install Joomla on local host -
https://www.youtube.com/watch?v=MqQxRsoE0H0&t=207s
4. Joomla explained https://www.ostraining.com/joomlaexplained/
5. Running Windows server 2008 R2 http://techgenix.com/Running-Windows-Server-
2008-R2
6. Running windows server 2008 R2 on desktop/laptop
https://blogs.technet.microsoft.com/danstolts/2011/03/running-windows-server-2008-
r2-on-your-desktop-or-laptop/
7. Installing Active Directory, DNS and DHCP to Create a Windows Server 2012
Domain Controller https://www.youtube.com/watch?v=0WyBxwJD_c0
8. Things you should do before and after windows installation
https://www.maketecheasier.com/before-after-installing-windows/

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Hawassa University

College of Engineering and Technology

Internship Report on “Over all ICT works at

Hosting company: Saba Dimensional Stones

Submission date: February 2019

Student Name: Danait Weldeslassie Sign: ________________

Date: February 2019

Hawassa University Department of Electrical and Computer Engineering Page i of vi

Thank you, all.

Hawassa University Department of Electrical and Computer Engineering Page ii of vi

Hawassa University Department of Electrical and Computer Engineering Page iii of vi

List of Tables and Figures

Table 1 Operating system compatibility on mbr and gpt 35

Hawassa University Department of Electrical and Computer Engineering Page iv of vi

1 Background of Hosting Company ..................................................................................... 1

Hawassa University Department of Electrical and Computer Engineering Page v of vi

3.1 Benefits in terms of improving practical skills ......................................................... 42

Hawassa University Department of Electrical and Computer Engineering Page vi of vi

1 Background of Hosting Company

Figure 1 Quarry Site

Hawasa University Department of Electrical and Computer Engineering Page 1 of 47

Figure 2 Processing plant from outside Figure 3 Head office

Figure 4 Blocks transported from quarry sites

Hawasa University Department of Electrical and Computer Engineering Page 2 of 47

Finished Product Store

Figure 5 Finished Product ready for customers

Hawasa University Department of Electrical and Computer Engineering Page 3 of 47

1.2 Main Products

Multicolor Marble Rose green Marble

Tekeze Black Marble Purple Marble

Figure 6 Sample Marble varieties

Hawasa University Department of Electrical and Computer Engineering Page 4 of 47

Adielen Granite Chilla Granite

Figure 8 Sample Chilla Granite

Semien Pink Granite

Figure 9 Sample Semien Pink Granite

Hawasa University Department of Electrical and Computer Engineering Page 5 of 47

The company’s products are used for

1.3 Main Customers

Hawasa University Department of Electrical and Computer Engineering Page 6 of 47

1.4 Overall Organizational workflow

Figure 10 Organizational structure

Figure 11 Hierarchy of employee groups

Hawasa University Department of Electrical and Computer Engineering Page 7 of 47

1.4.1 Responsibilities of each department

Hawasa University Department of Electrical and Computer Engineering Page 8 of 47

2 Overall Internship Experience

2.2 Work flow and responsibility of Sections I have been assigned

2.2.2 Responsibility of the company’s IT and System division/section

 Configuring network hardware like servers, routers and switches

Hawasa University Department of Electrical and Computer Engineering Page 9 of 47

 Follow up for the website’s proper functioning

 Installing new software or hardware,

Hawasa University Department of Electrical and Computer Engineering Page 10 of 47

2.2.3 Work flow IT Section

Planning IT and System

Figure 12 ICT Structure

 Follow up for IT officers’ to plan their activities on Monday

 Follow up of computer network and internet

Hawasa University Department of Electrical and Computer Engineering Page 11 of 47

Unplanned activities (Based on computer users’ request)

2.3 Tasks I have been executing and Procedures followed

 Understanding the company’s ICT infrastructure

Hawasa University Department of Electrical and Computer Engineering Page 12 of 47