Shanna L.

Belt
Overland, MO

Summary of Qualifications

 Expense Budget and  Contract Management  Effective

Reporting  Schedule Management Communication Skills
 Client Assessment  Staff Assessment (Written and Oral)
 Time Management  Customer Service  Critical Thinking
 Records Retention and (Internal and External)  Strong Interpersonal
Management  Sales Skills
 Training and  Team Building  Microsoft Office Suite
Development  Event Planning and  Client Right / HIPPA
 Relationship Building Coordination

Professional Experience
Rehabilitation Professionals, Inc. (RPI)
January 2019 – Present
Billing Specialist & Home Health Coordinator
Responsible for verifying patient insurance and properly scanning documentation into client record; requesting referrals
from healthcare providers; case management and reconciliation; scheduling therapy appointments and reception coverage
when needed.

Key Accomplishments:
 Assigned home health position upon third week of hire
 Maintain client confidentiality across both professional settings
 Liaison between professional office, senior residential facilities and home health

Every Child’s Hope (ECH)

December 2004 – January 2019
Assistant Principal and Admissions Coordinator
Responsible for conducting educational data research to assist Director of Education (DOE) and teachers with developing
annual individual educational plans for students; Work with social workers and parents on admission for incoming students;
Schedule parent, teacher and student meetings for purpose of development and behavioral plan reviews and assessments;
Manage expenses for professional travel, conferences, onsite trainings and employee reimbursements; Develop and
manage school and agency-wide announcements and communications; Assisted Director of Education with administrative
functions related to teacher classroom support; Oversee building support functions (i.e. maintenance, transportation,
stabilization); Assist with annual staff review process which manages performance and merit increases.

Key Accomplishments:
 Developed and maintained an alert system for required trainings
 Developed expense and budget reporting for DOE and administrative leaders
 Developed and maintaining systemic filing system for student and administrative records
 Established team building initiatives and professional development opportunities

Planet Fitness
July 2015 – August 2016
Shanna Belt Page 2
Client Service Representative
Completed facility walkthroughs for potential new clients; Provided an in depth review of fitness center, membership options
and benefits; Completed weekly inventory and sales reports for management team; Identified and completed product and
club promotion sales based on customer’s fitness needs; Completed front desk customer service functions including
answering an average of 50 incoming direct customer calls; Served as subject matter expert on customer inquiries for facility
and amenity information; Assisted sales, marketing and administrative teams with various daily needs, including out of stock
product location based on customer request.

Key Accomplishments:
 Assisted management team with internal marketing opportunities through visual display
 Helped grow fitness center clientele by 10% to 15% of annual enrollment
 Helped build positive customer relationships through elevated customer service experience

EDUCATION
Purdue University Global November 2017 – October 2019
Bachelor of Health Science, Health and Wellness
 Coursework in Health Science, Business Management

National Academy of Sports Medicine August 2018 - Present

Certified Fitness Instruction, Personal Trainer
 National Academy of Sports Medicine (NASM) Certificate
 Coursework in Kinesiology, Health and Wellness

St. Louis Community College August 2010 – May 2017

Associate of Applied Science, Human Services
 3.5 GPA
 Member of National Honor Society