FREQUENTLY ASKED QUESTIONS & ANSWERS

ABOUT PMTRACK ERP

ASHISH KHURANA
Director- Customer Success
August 19, 2019
Production planning systems have been present in manufacturing operations for over two decades but they were
paper based, today we are taking on ERPs that runs on multiple devices (PCs, mobiles and tabs). Nowadays ERP
solution is an indispensable tool for company's competitiveness and an integral part of managing the business. The
success of the implementation is attributable to its numerous benefits such as traceability, authenticity of data,
usability and accessibility. ERP will enhance productivity and provide high-quality reliable data for decision support.
And below we provide questions and their answers that will help you to broaden your knowledge on ERP and shed
light on its application in Small-Medium Enterprises such as your’s.

1.
Q: What is PMTrack ERP?
A: PMTrack ERP (enterprise resource planning system) is a comprehensive
business software that enables a mid-sized manufacturing company to use
complex and integrated applications in order to manage a production shop. It
integrates many processes within an organization like sales, purchase, stores,
planning, manufacturing, sub-contracting and Quality etc.

Objective is to get optimum utilization of all available resources: Money, Men,

Machines, Material and Methods

2.
Q: What special benefits can PMTrack ERP system bring to my Production Shop?
A: PMTrack ERP applications guarantee is that it takes care of the following problems:

 Wrong Stock Reports

o Unknown OEE of Shop Floor
 OTD or OTIF not as per Schedule
o Make or Buy Decisions
 Under-Utilization of Plant Capacity
o Access to Enterprise Data
 Guesswork in Cost Calculations
o Cost of Poor Quality
 Lack of Proper Planning

It results in heightened competitiveness, business relationships raised to a new height, ensures easy access to the
current data and the provision of exhaustive information. Moreover, it helps a company to adapt to the fast-paced
market environment, customers' unstable demands be future ready.

FAQs on PMTrack ERP Page 1

3.
Q: How does PMTrack ERP affect employees?
A: PMTrack ERP doesn’t add to the work but enables workers to stay flexible and within reach. The supervisors can
benefit from manifold possibilities ERP application offers both in the workplace and out of the office. Company’s
managers have unimpeded access to necessary information, such as order history, purchasing details, and other
specifications.

4.
Q: How can PMTrack ERP add to information processing?
A: PMTrack ERP greatly simplifies information processing as it allows to enter and alter data via a mobile device
from any place an employee is currently situated. In addition, PMTrack ERP advances the process of scheduling
and controlling inventories. Plus, it enables workers to update and manage their timesheets.

5.
Q: How are ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) different?
A: ERP is company-oriented as this software controls all departments of a company. When a small-scale business
grows into a large-scale one it gets way harder to keep all the running processes under control. This solution
manages heaps of information about customers, finance, shipping, manufacturing, payments, human resource, etc.

As opposed to ERP, CRM is customer-oriented. CRM is mainly centered on marketing and sales departments and
takes care of its representation in the market. Thus, CRM deals with information about existing and potential
customers and establishes relationships with them. So CRM is focused on tracing customer history, order details
and data, and comprehending customers' demands.

6.
Q: How does supply chain benefit from PMTrack ERP solution?
A: Production employees can be immediately warned about running issues or possible troubles. This can be
incomplete execution of order, insufficient amount of the required products in stock or failed equipment. PMTrack
ERP solution keeps company's staff informed and they are always ready to take prompt actions. Having ERP
access on their devices, production and operation workers can introduce changes into the implementation of this or
that order.

7.
Q: What applications can ERP offer to Production Shops like us?
A: Being on the cutting-edge of innovation and technology ERP presents a wide range of 24x7 applications which
can be accessed from any device: such as Material Resource Planning, Inventory, Sub-contracting, E-Signatures for
approvals, Customer Relationship Management, Labeling and tracking WIP, Maintenance schedule,
minimum/maximum stock levels.

8.
Q: What modules does ERP solution typically consist of?
A: ERP solution usually combines all principal business processes, thus enabling company's personnel to constantly
access up-to-the-minute information from all functional departments. ERP software typically consists of modules
such as Financial Management, Supply Chain Management, Manufacturing Resource Planning, Human Resource
Management, and Customer Relationship Management.

9.
Q: What does statistics say about companies that have already introduced (any) ERP into their business?
A: A recent survey revealed that companies that have already adopted ERP technologies have undergone up to a
25% improvement in productivity, 5% wastage elimination and up to 24% improvement in operational efficiency.

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10.
Q: What fields of production are most suitable for using PMTrack ERP on tablets?
A: Tablets with installed PMTrack ERP are being used in following 3 ways:

1. Information Access. Managers often need to update mobile status or check product details on the spot (just in
time). Thus, there are situations when company's personnel need immediate and exact information.
2. Stores department is where employees have been using portable bar code readers a lot, and tablet computers
with PMTrack ERP can be of extra help for them in making quick and adequate decisions.
3. Traceability. PMTrack ERP installed on tablets can prove useful for complete traceability, as frequent check-ins
are usually wanted during the manufacturing process.

11.
Q: Do personally owned mobile devices reduce IT training?
A: Yes. Many employees feel at ease using their own smartphones and they are very resourceful when it comes to
adoption of new features and functions. So when a company allows to connect handheld devices to corporate
database, it can not only significantly reduce IT support costs but also provide greater user satisfaction.

12.
Q: How to adopt a PMTrack ERP system without any interruption to the business process?
A: Proper planning is the driving force of smooth transition to PMTrack ERP it can happen in 45 days for each site.
Management should have a clear conception of business issues as well as determine efficient distribution of duties
during the implementation phase.

13.
Q: What is the right way to teach staff about using ERP systems?
A: Again, proper planning can provide successful implementation of PMTrack ERP, helping to avoid unfavorable
situations. Employees can be trained on-site or remotely, and most people learn on their own. The best way in our
experience is learning by doing.

14.
Q: Can any company benefit from PMTrack ERP system regardless of its scope of activity?
A: Yes. For example, when we are talking about auto component production or pharmaceutical sector it is essential
to make it possible for the employees to have access to the general data about the clients, order history, credit
situation. As far as the manufacturing sector is concerned, PMTrack ERP enables managers to be in the online
mode with the workers in the shop floor and send their reports in the system directly. As for some other industry,
PMTrack ERP is needed to have unobstructed access to business critical data, quality processes control and to
modify information whenever needed.

15.
Q: Is the process of data entering and following information processing trustworthy?
A: Certainly. All the processes are 100% secure, tracked and controlled with user rights. The transferred information
is necessarily coded and in order to have access (edit rights) to the database users undergo proper authentication.

16.
Q: Can PMTrack ERP reduce the risk of error during data entry?
A: Taking into consideration that all administrative processes are automatically controlled, there is a chance to save
time and money, and to reduce the risk of error when entering information in the ERP database.

17.
Q: What is the most appealing benefit of using PMTrack ERP?
A: One of the most appealing benefits for the users is to dispose and update information from the ERP database or
link them to other accounting application (such as Tally) in real time. In addition, managers can have unhampered
direct communication with employees under their authority and exercise continuous control of their activities.

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18.
Q: Why do I need PMTrack ERP?
A: There are several reasons why PMTrack ERP is an indispensable condition for a company on its way to success:

 Boost in productivity
 Increase in sales
 Customer satisfaction
 Round-the-clock access to ERP database
 Cost reduction
 No need in introducing changes in the current Accounting solution
 Immediate response to customer requests
 Available product catalogs and inventory
 Anytime access to long-term information.

19.
Q: What are the main characteristics of PMTrack ERP solution for me as an Owner?
A: Here are the major characteristics of PMTrack ERP solution:

1. Dash-borads in the form of a graph

2. Easy-to-use search engine with information on finger-tips
3. Trustworthy information so avoid guess work
4. Online monitoring of changes in schedule
5. Checking on account activity before making calls or heading for meetings.

20.
Q: What information about a company is needed before implementing PMTrack ERP?
A: To implement PMTrack ERP software it is important to apprehend company's business needs, business policy
and custom requirements. Among others it's vital to understand:

 Industry standards and information needs in your company

 Corporate infrastructure and IT systems & processes for
 Production and Quality
 Supply chain management
 Departments/divisions and users
 Current ERP/Accounting system
 Business critical needs/BCP requirements.
 Customization needed for Go-Live and
 Long-term support needs and AMC

Cloud9 Technologies, Pune

Ashish Khurana
+91 886 005 0157
ashish@cloud9technologies.in

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