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SOP 06-611
Date: 09/04/04
14/04/04
15/04/04
23/04/04 27/04/04
0 19/02/04 B. Wibowo Ph Avisse J. Susanto M. Najib Ph Jahan First Issue Rev no Date
Owned by Checked by Approved by Authorized by Comments
TOTAL E&P INDONESIE
Table of Contents
1 2 3 4 5
Purpose ...........................................................................
.......................................... ...... 4
Scope..............................................................................
......................................... ........ 4
References ........................................................................
.......................................... .... 4
Definitions .......................................................................
.......................................... ....... 4
Responsibilities ..................................................................
.......................................... .... 5 5.1 Catering
Contractor ........................................................................
.............................. 5 5.2 Catering
Supervisor ........................................................................
............................. 5 5.3 General Services (Balikpapan &
Field)........................................................................5 5.4
DKA/MED ...........................................................................
........................................ .. 5 5.5 Site Manager/
RSES ..............................................................................
...................... 6 5.6 DCS /
CTC ...............................................................................
.................................. .. 6 6 Food
Management.........................................................................
.................................. 6 6.1 Raw Food
Purchasing ........................................................................
.......................... 6 6.2 Incoming Food
Receiving..........................................................................
................... 6 6.2.1 Incoming Dry
Goods .............................................................................
................ 7 6.2.2 Incoming Chilled
Goods .............................................................................
........... 7 6.2.3 Incoming Frozen
Goods..............................................................................
.......... 7 6.3 Food
Storing............................................................................
.................................. ... 7 6.3.1 Dry
Storage ...........................................................................
................................ 7 6.3.2 Chilled
Storage ...........................................................................
.......................... 7 6.3.3 Frozen
Storage ...........................................................................
.......................... 7 6.4 Food
Preparation .......................................................................
.................................. 8 6.5 Food
Cooking ...........................................................................
.................................... 8 6.6 Food
Serving ...........................................................................
................................... .. 8 6.6.1 Warm and Cool Food
Serving............................................................................
... 8 6.6.2 Hot Food
Serving ...........................................................................
....................... 8 6.7 Cooked Food
Transporting ......................................................................
.................... 8 6.8 Left- over
Food ..............................................................................
............................. .. 9 6.9 Food
Sampling ..........................................................................
................................... 9 7 Cleaning and
Sanitation.........................................................................
.......................... 9 7.1 Building
Structure. ........................................................................
................................ 9 7.2 Food Contact
Surface ...........................................................................
....................... 9 7.3
Equipment .........................................................................
........................................ ... 9 7.4 Hand Contact
Surface ...........................................................................
..................... 10 8 Personal
Hygiene ...........................................................................
............................... 10 9 Pest
Control ...........................................................................
..................................... ... 11 9.1 Preventing Access and Denying
Harborage ..............................................................11 9.2
Destruction .......................................................................
........................................ .. 11 10 Waste
Disposal ..........................................................................
.................................... 12 11 Potable
Water .............................................................................
................................. .. 12 12 Medical Check
up ................................................................................
.......................... 12 13 Training and
Education .........................................................................
......................... 12 14
Inspection ........................................................................
......................................... ..... 13 Appendices: - Appendix 1:
Hygiene and SanitationInspection Checklist - Appendix 2: Hygiene and
SanitationFollow up Form - Appendix 3: Cold Chain Temperature Monitoring Form
SOP 06-611 Safe Catering Service.doc
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PURPOSE
This Standard Operating Procedure (SOP) provides a practical guideline and the best
practices for processing safely any kind of food, in order to avoid food-borne
illnesses. It is the reason why "safe" is pr eferred to "healthy".
SCOPE
This SOP applies to all Catering Companies under the control of TOTAL E&P INDONESIE
(TI), which means that these health requirements are extended to the food
facilities of any Contractors working for TI and usin g their own catering
facilities.
REFERENCES
DEFINITIONS
Chilled Storage: includes the storage of some vegetables and fruits,dairy products.
Control: - to manage the conditions of an operation to maintain compliance with
established criteria, - the state where correct procedures are being applied and
criteria are being met Catering Service Contractor: a contractor, which provides TI
personnel with food services, based on a contract terms relationship. Cooked Food
Transporting: a transport for contained cooked food, such as meal box, for
personnel working at GTS, processplant, wells etc.,
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Dry Storage: includes the storage of dried food (e.g. cereals, seasonings), canned
and bottle drink and food. Food Handler: all personnel working directly with food
and food utensils from food preparation up to food serving. Frozen Storage: storage
of frozen meat, chicken, fish, ice cream, etc. Safe Food: food without harmful
contaminants (biological, physical and chemical) that could cause food-borne
illnesses to consumers.
RESPONSIBILITIES 5.1
-
CATERING CONTRACTOR
Adopt and implement the food proc essing requirements as stated in this SOP. Train
all food-handler personnel prior executing the contrac t and up-date annually.
Perform six-monthly medical check-up for all food handlers.
5.2
-
CATERING SUPERVISOR
Perform on the spot checking and delivery necessary corrective actions (e.g.
correct work-practice advice) all the times Ensure that all steps of food process
are under control. Accompany medical personnel in p erforming hygiene insp ection.
Follow up the findings of weekly hygiene and sa nitation inspection. Check all food
handlers and report the ill perso nnel to doctor on daily basis. Keep all necessary
doc uments. Inform clinic whenever the incoming food arrives.
5.3
-
5.4
-
DKA/MED
Conduct regular hygiene and sanitation inspection and give recommendation based on
the findings. Monitor weekly the cold chain temperatures. Check incoming food and
decide whether the incoming food is suitable to be accepted or not. Up-date the
progress of action of the recommendations. Examine, treat and issue medical
certificate for any food handler who is sick. Check the results of regular medical
check up of food handlers and take necessary action based on the result. Perform
potable water sampling on monthly basis or when ever necessary.
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5.5
-
5.6
-
DCS / CTC
Adopt the requirements stated in this SOP during processing any contract term
related to catering service.
FOOD MANAGEMENT
The opportunities for food contamination in a catering operation are numerous. Many
foodborne illnesses are caused by improperly food handling, p reparation or
storage. In general, there are five stages in f ood processing: - raw food
purchasing, - food storage, - food preparation, - food cooking, - food serving. At
every stages of food processing, sources of food-borne illnesses can occur. In
order to prevent from these kinds of illness, controls are necessary at any step of
food processing.
6.1
-
6.2
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Contingency plan for food stock shall be set up to anticipate the case of incoming
food rejection. 6.2.1 INCOMING DRY GOODS Packaging must be intact. Can container
shall not be dented, bulged, leaked, rusted. Expiry date shall be available and n
ot yet expired.
6.2.2 INCOMING CHILLED GOODS Packaging must be intact. Expiry date shall be
available and n ot yet expired. Temperature shall be 0 °C to - 10°C.
6.2.3 INCOMING FROZEN GOODS Packaging shall be int act and absence of large ice
crystals. Expiry date shall be available and n ot expired yet. Ideal temperature
shall be - 18 °C or less. When the temperature is at above - 18 °C, foods will be
accepted if they are still in frozen state (hard felt by hand pressing) and there
are no damaged signs (intact package, valid label).
While unloading, move the chilled and frozen food to storage as soon as possible
(e.g. within 10 minutes) to avoid the thawing process.
6.3
FOOD STORING
6.3.1 DRY STORAGE Storage temperature at 25° C, maximum. All foods to be date
marked and us e First-In-First-Out (FIFO) rotation. All foods to be covered and
separa ted by types. Packaging to be intact without any visible forei gn matter.
Storage area to be pest -proofed. Storage area to be in a dry and clean condition.
6.3.3 FROZEN STORAGE Store temperature at - 18°C or below except during defrosting
period. Arrange foods to allow for effective air circulation.
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All food covered. Storage area to be cle an. All foods to be date marked and us e
First-In-First-Out (FIFO) rotation.
6.4
-
FOOD PREPARATION
Fruits and vegetables to be washed thoroughly with potable running water or
solution of water with 0.02% Calcium Permanganate. Maximum duration for thawed and
chilled food held above 4°C (out of refrigerator) is 2 hours. Frozen foods to be
adequately thawed under: - chiller, - cool running water in waterproof package. Use
clean utensils and cutting boards to avoid cross contamination.
6.5
-
FOOD COOKING
Food cooking shall be performed by well traine d, authorized cook. Cook the food
thoroughly. Well done cooking is in dicated by: - the core temperature s howing
above 75°C, or - visual check indicates: - soups, sauces, etc. boil for at least 5
minutes, - meat is brown inside, - poultry juices dry out, - fish flakes easily
when poked with a fork, - shrimp simmered three to five minutes or untilthe shells
turn red.
6.6
-
FOOD SERVING
Containers to be clean and sanitized. Containers to be covered. 6.6.1 WARM AND COOL
FOOD SERVING Serving time for food at ambient temperature is 2-4 hours. Cooling at
< 4°C or re-heating at > 75°C for food immediately after 4-hour stay at room
temperature. Discard all foods if they stay at ambient for 6 h ours.
6.7
-
Use clean insulated containers to reduce heat loss. Keep above 60°C for hot foods.
Keep at 4°C or below for cold foods. Discard food if: - hot food is kept at a
temperature below 60°C formore than 4 hours,
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cold food is kept at a temperature above 4°C for more than 4 hours.
6.8
-
6.9
FOOD SAMPLING
7.1
-
BUILDING STRUCTURE.
Floor to be cleaned on a daily basis and as required. Wall, windows and ceilings to
be cleaned weekly or as required.
7.2
Work table, sink and waste disposal to be cleaned after use or as required.
7.3
-
EQUIPMENT
Utensils, cutting boards, knives, and other cooking utensils to be cleaned after
use. Dish-washing machine shall rinse the eating and drinking utensils for not less
than 10 seconds with detergent-water solution at a temperature not less then 60° C
and then air dry. Don’t dry with frequent-used cloth.
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7.4
PERSONAL HYGIENE
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any other unhygienic practice. moisten hands with water, apply soap or detergent,
work up a lather beyond the wrist, rub hands together for at least 20 s econds (use
a nail brush when necessary) rinse off soap or detergent, dry hands with paper
towel or hot air dryer – do not wipe hands with uniform or cloths.
PEST CONTROL
Pest may contaminate food and cause food-borne illness. A pest control program
should be developed to eliminate pests and prevent pests from infesting the food
premises. An effective pest control program should be able to prevent access, deny
harborage and eradicate any pests present.
9.1
-
Seal all gaps around fittings or in w alls or floors. Keep the doors to the o
utside closed at all times. Fit windows open directly into food preparation areas
with screens (with apertures of 2 mm square or less) to keep insects out. Cover
ventilation ducts and floor drains. Store and remove garbage properly and
regularly. Keep garbage covered. Inspect frequently (e.g. weekly) for sign of pes
ts, both outside and insi de. Check incoming foods and suppli es for sign of pests.
Store food and suppli es properly: - cover them properly, - store them at least 15
cm off the floor and 15 cm awa y from walls, Apply First-In-First-Out system.
Remove cardboards, n ewspaper, etc. that may attract and harbor pests. Clean up
spillage of foo d immediately. Keep toilets clean and sanitized. Keep garbage in
seale d plastic bags and inside tightly covered refuse bins.
9.2
-
DESTRUCTION
Use chemical, physical or biological means, e.g. rodent or insect traps, where
there are sign of pests. Use an electric insect killer to capture and kill flying
insects. Avoid spraying insecticide over food preparation surfaces. Hire a
professional pest control company.
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10 WASTE DISPOSAL
Waste can be regarded as any item of food, ingredients, packaging materials, etc.
which are not suitable for further use and are intended to be disposed of. Waste
should be controlled carefully since it presents a risk of contamination of foods:
- waste shall be disposed of and segregated in the dedicated waste disposal bins, -
a defined area is to be allocated for the storage of waste pending disposal, - when
food waste is removed from food preparation rooms pending disposal, it must be
placed in a tightly covered waste storage bin, - waste disposal and storage bins
are to be: - placed in order to be positioned conveniently to staff and operations,
- clearly distinguishable from other storage bins, - emptied when full or on a
regular basis, - cleaned daily.
11 DRINKING WATER
Drinking water must be tested monthly by a laboratory, or as required. If the
result is unsatisfactory especially in regard with positive bacteria, the water
required for all food processing must be firstly boiled or taken from bottled
drinking water until the quality of the tap water is satisfactory. See Appendix 5:
Drinking water standard value. See Appendix 6: Procedure how to sample water for
bacteria test.
12 MEDICAL CHECK UP
Refer to SOP 06-610 Medical Check-up & Fitn ess to Work, where relevant items are
listed. All food handlers shall be medically checked up at least every 6 months. If
the check-up re- sults indicate unfit for working as food handler, the unfit
personnel must seek remedial treatment (at Catering Service Contractor’s expense).
The unfit person nel may resume working after the health problem is decla red clear
by site doctor.
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14 INSPECTION
Inspection shall be conducted on weekly and monthly basis by medical personnel
accompanied by General Services, Catering Service Contractor and Safety &
Environment representatives. In general the inspections include hygiene and
sanitation, cold chain temperature monitoring and incoming food insp ections. The
formats used for r eporting are on the following appendixes: - Appendix 1: Hygiene
and SanitationInspection Checklist - Appendix 2: Hygiene and SanitationFollow up -
Appendix 3: Incoming Food Inspecti on Format - Appendix 4: Temperature Monitoring
Format
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No 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Items
Yes No
Remarks
1 2 3 4 5 6 1 2 3 4
A. PERSONAL HYGIENE Are food handlers free of contagious diseases? Is there a food
handler with cut or wound? Are the food handlers wearing clean clothes? Are the
food handlers wearing proper uniform? Are male food-handlers with short hair and
female food-handlers with tied-long hair? Are the male food-handlers with long
beard and long mustache? Are the food-handlers fingers’ nails long and dirty Are
the food-handlers wearing accessories (ring, earring, brace- let, wrist watch)? Are
the food handlers wearing safety shoes? Are the food handlers smoking inside
workplace while they are working? Area hand-washing facilities available close to
food handlers? Do the food handlers wash their hands before starting working? Do
the food handlers wash their hands correctly (as per proce- dure)? Do the food
handlers have an unhygienic / bad habit such as picking nose and ear, touching
hair, spitting everywhere? B. FOOD HANDLING Are the food handlers wearing hand
gloves when working with and/or touching food stuff? Are the food handlers using a
different chopping pad for food stuff? Are wooden utensils used for handling food
stuff? Is the food being placed directly on the floor? Are the fruits and
vegetables properly washed before being con- sumed? Are the frozen raw-foods thawed
properly before being cooked? C. FOOD STORE Dry store temperature should be 20-25
ºC Is FIFO (First In First Out) system applied? Are all food stuffs stored in the
dry store in a good order? Are stored food stuff separated with chemical stuff?
SOP 06-611 Safe Catering Service.doc
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No 5 6 7
Items
Yes No
Remarks
Is canned food stuff intact (not dented, not leak and not rusty)? Is stored food
stuff not yet expired? Is chiller temperature for easy perishable food See
temperature monitoring (meat, cooked food, prepared food) shall be 4º C at maximum,
whereas chiller for fresh fruit and vegetables, between 4ºC and 10ºC? 8 Is a
different chiller used to store different food stuff? 9 Are cooked food and raw
food stored in different chiller? 10 Is food stored in chiller, covered? See
temperature 11 Is freezer temperature -18º C at maximum?
monitoring
12 Are meat, chicken and fish stored in different chillers? 13 Is food stored in
the freezer covered or packed? 14 Is there some food stuff found spoiled or
damaged? D. SANITATION 1 Are floor, wall and ceiling clean? 2 Are drainage system
and its retainer clean? 3 Are food and drinking utensils (dishes, spoon, fork, and
glasses) clean and in good order? 4 Are kitchen utensils (stove, deep fryer, oven,
pan, drying pan, rice cooker) clean? 5 Are unused or spare kitchen utensils clean
and stored in a good order? 7 Is dry store clean and in a good order? 8 Is
refrigerator clean? (Its c ompartment, ceiling, door, rack)? 9 Is freezer clean
(its floor, wall, ceiling and rack)? 10 Is rag towel clean? 11 Is cleaning tool or
cleaning towel sufficient? 12 Are cooking equipment & food stuff cleaned in
different basins? 13 Is soap available in every hand-washing facility? 14 Are food
stuff & chemical stuff stored in different places? 15 Is a waste bin with trash bag
available? E. PEST CONTROL 1 Is any insect found in the kitchen? 2 Is there Insect
dirt /dropping in the kitchen/dry store? Is any in- sect dropping found in the
kitchen / dry store? 3 Do you find any evidence of rat (e.g. dropping, nesting
area, path, a hole, etc.) 4 Is insect killer or pest t rapper available?
Signature: _______________________
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No
(1)
: Date of Inspection
__ / __ / __ __ / __ / __ __ / __ / __ __ / __ / __ __ / __ / __ __ / __ / __
Note: Standard range: - All chiller (except for vegetables & fruit) : < 4°C -
Chiller for fruits and vegetables : 4°C < - < 10°C - Freezer : < - 18°C
SOP 06-611 Safe Catering Service.doc
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2.
3.
4. Food
Cold Chain Temperature - Freezer shall be at least - 18°C - Chiller shall be 0°C to
10°C Dry Food - Good container / packaging - Date of arrival - Expiry date Fruits
and Vegetables - Fresh - Clean - Sign of damage Meat, Chicken, Other Frozen - Date
of arrival: - Good container: - Expiry date: Fish - Bulged, transparent eyes - Red
gills Crab - Live crab Shrimp - Fresh -
5.
SOP 06-611 Safe Catering Service.doc
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ANALYSIS RESULT
mg/L -
PtCo NTU -
15 5
Air Temperature 1000 ms/Cm 6.5 - 8.5 CO2 KMnO4 Cl2 Cl2 28 5 -
mg/L
CO3--- HCO3- -
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2. Sampling Procedure Disinfect the faucet by flaming the faucet spout for five
seconds with a cigarette lighter. Run the cool water in a steady stream for five
minutes. Grasp the container ne ar the bottom Carefully open the cont ainer and
hold the outsi de of the cap Don’t touch the inside of the bottle and the cup Fill
the container to the neck or indicated fill line.(100 ml is the minimum). Ensure
that the water stream is maintaining a c onstant flow Do not over fill the
container Do not allow the contai ner or the cap to touch the faucet or tap Cover
the container wi th the cap as soon as p ossible Seal the container properly Turn
of the water Label with sample name, location,time and date using wate rproof ink.
Send to a laboratory inside cold box within six hours.
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