Application of Cognitive Ergonomics in The Development of Mobile Application Guide in Admission and Registration at Cavite State University

APPLICATION OF COGNITIVE ERGONOMICS IN THE DEVELOPMENT OF
MOBILE APPLICATION GUIDE IN ADMISSION AND

REGISTRATION AT CAVITE STATE UNIVERSITY
Undergraduate Thesis
Submitted to the Faculty of the
College of Engineering and Information Technology
Cavite State University
Indang, Cavite
In partial fulfillment
of the requirements for the degree
Bachelor of Science in Industrial Engineering
RIANNE ALLYZA A. CONCEPCION

JUSMINE B. RIFE
MARIA VICTORIA A. TORRES
June 2019
ii
BIOGRAPHICAL DATA
The author, Rianne Allyza A. Concepcion, was born on October 29, 1997 in Alfonso,
Cavite. She is the eldest daughter of Ricky C. Concepcion and Analiza A. Concepcion.
Presently she is residing at 582 Luksuhin Ibaba, ALfonso, Cavite.
She obtained her elementary education at Pansin Elementary School in 2010 and her
secondary education at Lucsuhin National High School in 2014. For her tertiary education,
she enrolled at Cavite State University in the Bachelor of Science in Industrial Engineering
program.
She obtained her degree in June 2019.
iii
BIOGRAPHICAL DATA
The author, Jusmine B. Rife, was born on June 14, 1998 in Dasmariñas, Cavite.
She is the youngest, among two children, of Fermin Z. Rife and Juliet B. Rife. She is
presently residing at Blk 38 Lot 20 Tahanang Yaman Homes, Buenavista II, General Trias
City, Cavite.
She obtained her elementary education at Buenavista Elementary School in 2010
and her secondary education at Governor Ferrer Memorial National High School –
Buenavista Annex in 2014. For her tertiary education, she enrolled at Cavite State
University – Main Campus at Indang, Cavite in the Bachelor of Science in Industrial
Engineering. She has been an active member of Philippine Institute of Industrial Engineer-
Cavite State University Student Chapter (PIIE-CSC).
She obtained her degree in January 2020.
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BIOGRAPHICAL DATA
The author, Maria Victoria A. Torres, was born on September 9, 1997 in Sta.
Crus, Laguna. She is currently residing in General Trias City, Cavite. She is the youngest
child of Lotero G. Torres and Emma A. Torres.
She obtained her primary education at La Verdad Christian College until the third
grade and graduated at Liliw Elementary School in 2009. She obtained her secondary
education at Rizal Standard Academy in 2013. She enrolled at Southern Luzon State
University in 2014 in the Bachelor of Science in Industrial Engineering program. In 2015,
she transferred to Cavite State University – Main Campus to continue the program. She
has been an active member of Philippine Institute of Industrial Engineer- Cavite State
University Student Chapter (PIIE-CSC) since then.
She obtained her degree in June 2019.
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ACKNOWLEDGMENT
This study and accomplishment would not have been possible without the supervision
and help of several individuals who contributed and extended their valuable assistance in
the preparation and completion of this study:
Dr. Willie C. Buclatin, thesis adviser, for his guidance, support and valuable
suggestions throughout the study;
Mr. Aivar M. Lopez, technical critic, for the pieces of advice that he had given for the
betterment of the study;
Mr. Gerry M. Castillo, unit research coordinator, for providing them essential
information with regards to the study;
Mr. Philip Reyes, system developer, for dedicating his time to the development of the
system as well as for the knowledge that he had shared to the researchers;
The participants, for accommodating the researchers and for their active participation
in the study;
Their beloved parents, for their guidance, moral and financial support;
Their closest friends, Leif Erickson Eleazar, Ronniel Jade Armijo, Joyce Aquino,
Emerson Devilla and John Remar Pontino, for the immeasurable support from the
beginning until the end of the study and for proving that friendship has no boundaries;
BSIE 5-2, for the memories that they have shared within the past five years;
Most of all, to Almighty God, for all the blessings and guidance who made this study
possible;
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To all of them, this humble piece of work is whole heartedly dedicated.
RIANNE ALLYZA A. CONCEPCION
JUSMINE B. RIFE
MARIA VICTORIA A. TORRES
vii
ABSTRACT
CONCEPCION, RIANNE ALLYZA A.; RIFE, JUSMINE B.; and TORRES,

MARIA VICTORIA A., Application of Cognitive Ergonomics in the Development of
Mobile Application Guide in Admission and Registration at Cavite State University.
Bachelor of Science in Industrial Engineering. Cavite State University. Indang, Cavite.
June 2019. Adviser: Dr. Willie C. Buclatin.
Mobile application, by definition, is a computer program or software application
designed to run on mobile devices. Smartphones and tablets are the most common mobile
devices as it is widely used in this generation because it offers range of features and
advantages. Moreover, the process of admission, registration, and enrollment is the first
milestone in entering Cavite State University. It welcomes large volume of students and it
is inevitable to face challenges. With that, it had shown that unconsolidated information
about process procedures and requirements, and poor instructions about process location
had been the pivotal problems, thus, address through the proposed of design and
development of mobile application.
The research design and method used in the study were descriptive research and
Define-Measure-Analyze-Design-Verify (DMADV), respectively. Surveys, official
documents, and direct observations were used as sources of data. Number of participants
needed in the study was 391 and it was determined using the sampling technique: Stratified
Random Sampling and Slovin’s Formula.
Results of the study were provided to interpret the quantified problems projected
from the conducted survey. It was found out that there were problems encountered by the
students, namely: unconsolidated information about process procedures and requirements,
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poor instructions about process location, and unexposed process administrator. These were
grouped and analysed using Affinity Diagram principle and Pareto Analysis. Criteria used
to evaluate the application were the relevance, functionality, reliability, efficiency,
usability, portability, and user-friendliness. Overall, respondents rated the application as
excellent.
Finally, for the improvement of the mobile application, it was recommended to:
make the application interactive and provide additional features to highlight the crucial
steps, information, and or procedure to guide the students further; include a campus map
and apply the navigation system of Global Positioning System (GPS) in helping the
students cope with the struggle in locating areas within the campus; and apply future
technology to the development of mobile application as a guide.
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TABLE OF CONTENTS
Page
APPROVAL SHEET…………………………………………………................ ii
BIOGRAPHICAL DATA…………………………………………………........ iii
ACKNOWLEDGMENT……………………………………………………….. vi
ABSTRACT…………………………………………………………………..…. viii
LIST OF TABLES………………………………………………………….…... xii
LIST OF FIGURES………………………………………………………….…. xiii
LIST OF APPENDICES…………………………………………………….…. xviii
INTRODUCTION……………………………………………………………… 1
Statement of the Problem…………………………………………….…... 3
Objectives of the Study……………………………………………….….. 3
Significance of the Study………………………………………….……... 4
Scope and Limitations of the Study……………………………………… 5
Time and Place of the Study…………………………………..….……... 5
Definition of Terms………………………………………………….…… 5
Conceptual Framework……………………………………………….….. 6
REVIEW OF RELATED LITERATURES.................................….................. 9
METHODOLOGY……………………………………………………….…….. 30
Research Design…………………………………………………….……. 30
Research Method………………………………………………………… 30
Sources of Data……………………………………………………….….. 32
x
Participants of the Study………………………………….……………… 32
Sampling Technique…………………………...………………………… 32
Data Gathering Procedures……………………………………………..... 34
Statistical Treatment……………………………………………………... 35
RESULTS AND DISCUSSION………………………………………………... 36
36
A. Define Phase…………………………………………………………..
50
B. Measure Phase…………………………………………………………
58
C. Analyze Phase…………………………………………………………
60
D. Design Phase……………………………………………………….....
109
E. Verify Phase…………………………………………………………..
SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS……………. 114
Summary…………………………………………………………………. 114
Conclusion……………………………………………………………….. 117
Recommendations………………………………………………………... 118
REFERENCES…………………………………………………………………. 119
APPENDICES…………………………………………………………………... 122
xi
LIST OF TABLES
Table Page
1 Sample size per college………………………………………………... 34
Frequency table for problems categorized as lack of information

2
about process procedures and requirements …………………... 51
3 Frequency table for problems categorized as poor instructions

about process location…………................................................... 53
4 Frequency table for problems categorized as unexposed

process administrator…………………………………………….. 55
5 Summary of data for the categorized problems in the process

of admission, registration, and enrollment at
Cavite State University……………………………....................... 56
6 Comparison of the present and proposed process……………………….. 107
7 Descriptive level of mean……………………………..……………….... 110
8 Summary of evaluation results…………...……………………………… 112
xii
LIST OF FIGURES
Figure Page
1 Conceptual framework of the study…………….....………………….. 8
2 Flowchart of present system of admission for

new students…………………………………………………… 37
3 Flowchart of present system of admission for transfer students.….…...

38
second coursers………………………………………………... 39

foreign students………………………………………………... 40
6 Flowchart of present system of registration and enrolment

for new students ……...……………………………………...... 41
7 Flowchart of present system of registration and enrollment

for old students………………………………………………... 42

for transfer students………………………………………….... 43
9 Flowchart of present system of registration and enrollment for

shifting and returning students………………………………… 44

for foreign students……………………..…………………….. 45
11 Affinity diagram……………………………………………………..... 49
12 Frequency chart for unconsolidated information about

process procedures and requirements…………………………. 52
13 Frequency chart for poor instructions about

process location………………………………………………... 54
14 Frequency chart for unexposed process administrator...…..…………..

55
15 Pareto analysis chart for categorized problems……………………….. 57
xiii
16 Interrelationship diagraph……………………………………………... 58
17 Tree diagram………………………………………………………….. 59
18 Flowchart for the proposed system………………………………….... 61
19 Home page of the app………………………………………..……….. 62
20 Mandate of the campus………………………………………..……… 62
21 Mission and vision of Cavite State University……………….………. 63
22 Quality policy of the campus………………………………..………... 64
23 Core values of the campus……………………………………..……... 64
24 History of Cavite State University…………………………………..... 65
25 Contact and directory in Cavite State University - main

campus..………………………………………………………… 66
26 The search about…..………………………………………………….. 67
27 The main menu of the app…………….……………………………… 67
28 Programs offered in Cavite State University - main 68

campus…………………………………………………………
29 Graduate programs offered…………..……………………………….. 69
30 Undergraduate programs offered…………………………………….... 70
31 Non-degree programs offered…………………………………………. 70
32 Other non-degree programs offered………………………………….... 71
33 Student category for admission………………………………………... 72
34 Admission procedure for new student……………………...…………. 72
35 Admission procedure for transferee student…………………….......... 73
36 Admission procedure for transferee student from other

CvSU Campus………………………………………………... 74
xiv
37 Admission procedure for second coursers student……..………........... 75
38 Admission procedure for foreign student…..……………………….... 76
39 Student category for registration/enrollment procedure.…………….... 77
40 Registration/enrollment procedure for new student….………………... 77
41 Registration/enrollment procedure for old student………..………….. 78
42 Registration/enrollment procedure for transferee student..…………... 79
43 Registration/enrollment procedure of returnee/shiftee student.……… 80
44 Registration/enrollment procedure for foreign student..……………… 81
45 List of colleges………………………………………………………… 82
46 College of Agriculture, Forestry, Environment and Natural

Resources (CAFNR)…………………………………………... 82
47 Historical background of College of Agriculture, Forestry,

Environmental and Natural Resources (CAFNR)…………….. 83
48 Mission and goals of College of Agriculture, Forestry,

Environmental and Natural Resources (CAFNR)………….… 84
49 Undergraduate programs offered in the College of

Agriculture, Forestry, Environmental and Natural
Resources (CAFNR)…............................................................... 84
50 College of Arts and Science (CAS)……………………………............ 85
51 Historical background of College of Arts and Science (CAS)...……… 86
52 Mission and goals of College of Arts and Science (CAS)..…………... 86
53 Undergraduate programs offered in College of Arts and

Science (CAS)…......................................................................... 87
54 College of Criminal Justice (CCJ)...…...…………………………….... 88
55 Historical background of College of Criminal Justice (CCJ).………... 88
56 Values and goals of College of Criminal Justice (CCJ) ……...………. 89
xv
57 Undergraduate programs offered in College of Criminal
Justice (CCJ)………………………………………………...… 90
58 College of Education (CED)…….…………………..………………... 90
59 Historical background of College of Education (CED)………..……... 91
60 Goals of College of Education (CED) …….………………….……… 91
61 Courses offered in College of Education (CED)….…………….……. 92
62 College of Economics, Management and Development

Studies (CEMDS)……………………………………………... 92
63 Historical background of College of Economics,

Management and Development Studies (CEMDS)……..……. 93
64 Mission and objectives of College of Economics,

Management and Development Studies (CEMDS) …....…….. 94
65 Undergraduate programs offered in College

of Economics, Management and Development
Studies (CEMDS)…................................................................... 94
66 College of Engineering and Information Technology (CEIT)..……….. 95
67 Historical background of College of Engineering and

Information Technology (CEIT)…………...………………….. 96
68 Mission, vision and goals of College of Engineering and

Information Technology (CEIT)…...………………………….. 96
69 Undergraduate and non-degree programs offered in College of

Engineering and Information Technology (CEIT)……………. 97
70 College of Nursing (CON)……..…………………………………….... 98
71 Historical background of College of Nursing (CON)...……………….. 98
72 Mission, vision, and goals of College of Nursing (CON)………..…… 99
73 Undergraduate programs offered in College of Nursing (CON)..…..... 99
74 College of Sports, Physical Education and Recreation (CSPEAR).….. 100
xvi
75 Historical background of College of Sports, Physical
Education and Recreation (CSPEAR)………………….….….. 101
76 Mission and vision of College of Sports, Physical

Education and Recreation (CSPEAR) ………..…………….… 101
77 Undergraduate programs offered in College of Sports,

Physical Education and Recreation (CSPEAR)…….……….… 102
78 College of Veterinary Medicine and Biomedical 103

Sciences (CVMBS).……………………………………………
79 Historical background of College of Veterinary Medicine

and Biomedical Sciences (CVMBS)……...…………………… 103
80 Goals and objectives of College of Veterinary Medicine

and Biomedical Sciences (CVMBS)...………………….……... 104
81 Undergraduate programs offered in College of Veterinary

Medicine and Biomedical Sciences (CVMBS)………...……... 105
82 Office of the Graduate Studies/ Open Learning 105

College
(OGS/OLC)…………………………………………..
83 Historical background of Office of the Graduate

Studies/Open Learning College (OGS/OLC)..……………….. 106
84 Graduate programs offered in Office of the Graduate

Studies/Open Learning College (OGS/OLC)………………… 107
xvii
LIST OF APPENDICES
Appendix Page
1 Survey Questionnaire…...…...…………………………………….. 123
2 Evaluation Survey Questionnaire…..……………………………… 127
xviii
1
APPLICATION OF COGNITIVE ERGONOMICS IN THE DEVELOPMENT

OF MOBILE APPLICATION GUIDE IN ADMISSION AND
REGISTRATION AT CAVITE STATE UNIVERSITY
Rianne Allyza A. Concepcion

Jusmine B. Rife
Maria Victoria A. Torres
An undergraduate research manuscript submitted to the faculty of Department of Industrial

Engineering and Technology, College of Engineering and Information Technology, Cavite
State University – Main Campus, Indang, Cavite in partial fulfillment of the requirements
for the degree of Bachelor of Science in Industrial Engineering with Contribution No.
CEIT-2018-19-2-___. Prepared under the supervision of Dr. Willie C. Buclatin.
INTRODUCTION
The Cavite State University (CvSU), is a university in the province of Cavite in the
Philippines. Its 72-hectare (180-acre) main campus, known as the Don Severino de las Alas
Campus, is located in the Municipality of Indang, Cavite. Each of the students who wish
to enter the university undergoes the process of admission, registration and enrollment.
Admission, by definition, is the right or permission to enter which includes activities such
as entrance examination or interview, completion of requirements, and college evaluation.
Only qualified students can proceed to the registration process. Registration, as an
act of recording information on an official list, is the process where students could get
subjects and schedules to be encoded on the university’s database with respective service
fees during the semester. Lastly, enrollment is the process where a person is officially
registered and recognized as a student on a course or program of the university. These

2
students can be classified as old (previously enrolled on a course of the university), new
(high school graduate to enter college for the first time), transferee (previously enrolled in
a different university or college), or international students (students from a foreign
country).
In the modern world, most things have become modernized as a result of the advent
of internet and technology. Compared to past years, the people’s lives have been simplified
a lot. In the present generation, it is certainly true that mobile phones have become a boon
to many people. Based on The Statistics Portal, forecast share of the population that uses a
mobile phone in the Philippines is about 68.6%, it includes individuals of any age who own
at least one smartphone and use the smartphone(s) at least once per month. The best thing
about today’s mobile device is a mobile application. A mobile application, most commonly
referred to as an app, is a type of application software designed to run on a mobile device,
such as a smartphone or tablet. Mobile applications frequently serve to provide users with
similar services to those accessed on Personal Computers (PC). Apps are generally small,
individual software units with limited function.
Hence, as recognized as a public or government regulated university, Cavite State
University expects and welcomes large volume of students every start of semester that
makes it challenging to manage information dissemination about the process of admission,
registration, and enrollment. It is inevitable for an organization with large number of
members to have loss in translation in terms of information and/or communication.
Unsuccessful information dissemination about the process causes problems to the students.
For this reason, a guide that housed all information needed to complete the process was
proposed in this study to eliminate or reduce process confusion and difficulty that helped
3
students who wish to enter the university build their career from the start of their journey
in entering college. Furthermore, mobile application was selected to serve as the medium
of the guide since majority of students have an access to mobile devices. Having the guide
in form of mobile application makes the information available with students where ever
they go for as long as they have a mobile device with them.
Statement of the Problem
This study conducted to apply cognitive ergonomics in the development of mobile
application to guide all college students in the process of Admission, Registration, and
Enrollment at Cavite State University – Main Campus.
Specifically, it aimed to answer the following:
1. What are the problems encountered by students in the present system?
2. What are the student information needed in assessing their experience?
3. How to design and develop a mobile application for the students?
4. How to evaluate the results and implementation of mobile application to the
students?
Objectives of the Study
Generally, the study aimed to apply cognitive ergonomics in the development of
mobile application guide for all college students in the process of admission, registration,
and enrollment at Cavite State University that provides efficient procedure through
organized and convenient system of activities.
Specifically, the study aimed to:
1. assess the present system using Industrial Engineering tools and methods to
identify problems encountered by the students;

4
2. collect student information using data gathering tools, and to assess their
experience in the process of admission, registration, and enrollment at
Cavite State University;
3. design and develop a mobile application guide for all college students at the
Cavite State University; and
4. evaluate the results and implementation of mobile application guide to the
students in the process of admission, registration, and enrollment.
Significance of the Study
This study benefited the researcher for this enhanced their analytical skills and the
application of their knowledge in Industrial Engineering concepts and principles to the
development of mobile application guide for all college students in the process of
Admission, Registration, and Enrollment.
Also, the study benefited the students for this served as their guide in the process
of Admission, Registration, and Enrollment. They can save time, effort, and distance of
walking from place to place for this application was detailed, accurate, and updated about
the step-by-step process.
Moreover, this study was significant to the university/institution for this helped the
Admission, Registration, and Enrollment process to be more organized. The tasks of admin
and college registrar staffs lessened because this application provided all the details the
students needed. The recurrent appearance of students asking for the same questions and
instructions was eliminated or reduced.

5
In addition, the future researcher could utilize the results of this study for their
future research. This can serve as a baseline formation in conducting another topic research
in connection with this topic.
Scope and Limitations of the Study
This study focused on developing a mobile application guide in the process of
admission, registration, and enrollment using the Industrial Engineering tools, methods,
and principles for all the college students of Cavite State University. This application had
let the students to access the step-by-step procedure in admission, registration, and
enrollment process. The mobile application included the procedure, requirements, campus
and college overview, and such. This mobile application was detailed and updated for the
convenience of the students in the University.
Time and Place of the Study
This study conducted during the academic year of 2018 – 2019, from August 2018
to April 2019 at Cavite State University – Main Campus located at Barangay Bancod,
Indang, Cavite.
Definition of Terms
Terms used in the study were defined as follows:
Admission. It is the right or permission to enter which includes activities such as
entrance examination or interview, completion of requirements, and college evaluation.
Enrollment. It is the process where a person is officially registered and recognized as
a student on a course or program of the university.
International Students. These are students from a foreign country.
New Student. This refers to high school graduate to enter college for the first time.
6
Old Student. These are the students who are previously enrolled on a course of the
university.
Registration. It is the process where students could get subjects and schedules to be
encoded on the university’s database with respective service fees during the semester.
Smartphone. It is a mobile phone with highly advanced features. A typical
smartphone has a high-resolution touch screen display, wifi connectivity, web browsing
capabilities, and the ability to accept sophisticated applications. The majority of these
devices run on any of these popular mobile operating systems: Android, Symbian, iOS,
BlackBerry OS and Windows Mobile.
Transferee. It refers to students who are previously enrolled in a different university
or college.
University. It is an institution of higher learning providing facilities for teaching and
research and authorized to grant academic degrees. Specifically, one made up of an
undergraduate division which confers bachelor's degrees and a graduate division which
comprises a graduate school and professional schools each of which may confer master's
degrees and doctorates.
Conceptual Framework of the Study
The application of cognitive ergonomics in the development of mobile application
to guide the students in the process of admission, registration, and enrollment at Cavite
State University can be visualized in a framework shown on Figure 1. The framework
consists of input, process and output. The input includes the principles of Cognitive
Ergonomics, official process of Admission, Registration, and Enrollment from the Student
Manual for the sequence and requirements, college building pictures and background as a
7
brief overview of the location, and courses offered in Cavite State University – main
campus. Process includes analysis and evaluation of requirements from the data gathered,
the development of the system for the mobile application, and evaluation of the system
processed. Lastly, the output of this study is the mobile application for Cavite State
University’s Admission, Registration, and Enrollment information.
Figure 1. Conceptual framework of the study

8
REVIEW OF RELATED LITERATURE
The review of related literature chapter represents relevant studies, articles, and
reports on the uses and advantages of web-based mobile application, the nature and
description of the process of admission, registration, and enrollment in college, and the
utilization of web-based mobile application specially on the process of admission,
registration and enrollment in college. This literature review conveys the knowledge and
ideas established and the problems encountered on the subject matter to justify the research.
The Mobile Application: Overview, Uses and Advantages
Mobile application is a computer program that is designed to run on mobile devices
such as phones, tablet or watch. This mobile application is a software program that is
downloaded and accessed directly on mobile devices. Based on the recent report by Smith
(2018), there are 5 billion mobile phone users in 2017 and over 179 billion mobile
applications are downloaded each year which only shows that mobile development is
definitely one of the innovative and actively growing sector. The market of mobile
application is being dominated by Google applications, social media networks, and
different gaming applications. Mobile applications are also being in used by large
businesses for branding, improving customer relationship, direct marketing, and different
forms of advertisings. Small and medium are also following the mobile trend. An ultimate
effective mobile strategy includes not only mobile-friendly website. The development of
mobile application is driven by technology advancements which requires a vision to
businesses for the next few years.

9
Along with the vision of using mobile application in the future, understanding
factors to consider making sure it will be accepted by the respective end-user is important.
Koc, Turan, and Okursoy (2016) conducted a study about the usage and acceptance of a
mobile system of information in higher education. The aim of the study is to investigate
the usage and acceptance of the Mobile Education Information System of Sakarya
University, a platform of comprehensive information technology implemented and
developed by the Information Systems Department of Sakarya University. Data were
gathered from undergraduate students of the university through survey to evaluate the
“Mobile Services Acceptance Model” with the use of Structural Equation Model. Results
from 227 undergraduate students show that trust is an important factor for predicting the
intention to use, while the personal trait, ease of usage, and usefulness don’t have a value
on user intention to accept mobile education information system. The results in theoretical
framework also indicated a great external role of background and a positive strong bond
among ease of usage, usefulness, and trust to the intentions to use.
In the same manner, an intention to use a mobile application was also studied by
Kang (2014). The current study examined how task performance enhancement, easiness,
important others’ opinions, entertainment motivation, information seeking motivation, and
social connection motivation would predict use intention of mobile applications. Based on
a motivational communication theory and technology acceptance model, a web-based
survey was administered among mobile application users. The results of hypothesized
model testing show that easiness is the key factor influencing continuance intention of
mobile application use. In addition, this study reveals that mobile application users
consider human connection and social utility to be more important than entertainment in
10
creating task performance, easiness, social influence, and use intention. This study
combined motivations with technology adoption factors for mobile application use in an
integrated model. This theoretical attempt strengthened the explanatory power of the
technology adoption model for mobile application use. Mobile application vendors and
developers must consider the user friendliness of their applications and how many purposes
they satisfy.
Furthermore, users of mobile application had now increased due to the development
trend of internet. The users can link with mobile software stores through internet and
download all kinds of applications, which provided human beings with more diversified
information application forms and gradually changed people's living habits and operation
mode. It is indicated by research reports that growth rate of global smart phone in 2010 is
as high as 78.1%, showing that smart phone gradually becomes the mainstream in mobile
phone market. Smart phone has the function of installing applications, provides users with
more diversified mobile value-added services and will change the use habits in the future.
In respect of the use behavior, most users have use experience of more than five years.
They most often use built-in applications within the mobile phone, download applications
from mobile forums, usually use less than one hour in one day, and most often use
game/entertainment applications in their workplaces or schools. And the main motive that
mobile application users can obtain maximum gratification is “relaxing and relieving
stress” (Ho &Syu , 2010).
In particular, diversified mobile value-added service of a mobile application system
in a smart phone is the Mobile Market. Mobile market is becoming a popular method for
offering access to fresh vegetable and fruits in inadequately served communities. A study
11
was conducted in communities in North Carolina and its participants are primarily families
with lower-income and the ones located in areas with limited access to fresh fruits and
vegetables. The results of the study shown that there’s a potential to improve fruits and
vegetables consumption in the mentioned communities by addressing the convenience and
cost of its procurement and preparation (Leone et al., 2018).
Consequently, mobile application has many advantages in different forms. In form
of a web-based application, according to Desousa (2008), it has four core benefits. These
are the following: (1) Compatibility. Web based applications are far more compatible
across platforms than traditional installed software like web browsers; (2) Efficiency.
Everyone hates to deal with piles of paper unless they do not have any other alternatives.
The benefit of web-based solution makes services and information available from any web-
facilitated personal computer; (3) Security of live data. Normally in more complex systems
data sources. In web-based systems, these systems and processes can often be merged by
reducing the need to move the data around. Web-based applications also provide an
additional security by removing the need for the user to have access to the data and back
and servers; and (4) Cost Effective. Web-based applications can considerably lower the
costs because of reduced support and maintenance, lower requirements on the end user
system and simplified plans.
Specifically, mobile applications are of great advantage in the business perspective.
With over 5 billion mobile phone users and about 77% of the population of the world are
online (The International Telecommunication Union), consumers are easily caught with
this simple accessed product of technology. Walters (2018) identified three main
advantages of using a mobile application in business: advertising; volume of information;

12
and speed. Also, Blair (2018) defined 4 benefits of using a mobile application for a
business: provide more value to customers; build a stronger brand; connect better with
customers; and boost profits. Furthermore, Faldyn (2015) stated 5 advantages of creating
a mobile application for business: it boosts interest; it enhances engagement; it aids
promotion; it offers support; and it ensures ease.
In the field of learning, the rise of mobile application is advantageous. Jeng et al.,
(2010) said that with the advance of mobile technology, the issue of mobile learning has
been widely investigated in e-learning research. Many researches consider it is important
to integrate pedagogical and technical strengths of mobile technology into learning
environments. The study focuses on the investigation of add-on impact of mobile
applications in learning strategies. The surveyed results included recent researches in
context awareness, pedagogical strategy-enhanced learning scenarios, as well as
collaborative and socially networked mobile learning. Through this review study, essential
characteristics of mobile learning were identified and discussed. With the essential
characteristics, we emphasized on the add-on impact of mobile learning and elaborated
mobile learning model in learning strategies.
Moreover, Ventola (2014) proved the use of mobile devices by health care
professionals (HCPs) has transformed many aspects of clinical practice. Mobile devices
have become commonplace in health care settings, leading to rapid growth in the
development of medical software applications for these platforms. Numerous apps are now
available to assist HCPs with many important tasks, such as: information and time
management; health record maintenance and access; communications and consulting;
reference and information gathering; patient management and monitoring; clinical

13
decision-making; and medical education and training. Mobile devices and apps provide
many benefits for HCPs, perhaps most significantly increased access to point-of-care tools,
which has been shown to support better clinical decision-making and improved patient
outcomes.
In conclusion, mobile application is one of the successful products of the modern
technology. It covers wide range of uses and advantages that can help in making the life of
a user better by making the process of activities easier for them. This feature of mobile
application is the reason why it was selected to guide all college students in the process of
admission, registration, and enrollment.
The Admission, Registration, and Enrollment Process in College
Admission
The process of admission in college is exhausting for students, their own families,
and the admissions officials. Students select schools where they could be admitted,
rejected, or sometimes placed on a waiting list. They choose the school that accept them
then prepare their belongings before going off to college – leaving their parents and
emptying pockets for the purpose of getting higher education. Options for a new world is
available. Some students may focus on building their resumes for the next application
process in the future. Some may celebrate the freedom bestowed socially by the idea of for
the first time being on their own while others could be tormented with loneliness. Some
may find themselves focused temporarily to meet their goal of getting into college and
undecided of what to do next. Some may lose themselves studying, while others may feel
simply lost. The process of admissions with its absolute “yes or no” judgment is swiftly
seen as a beginning instead of an end (Bower et al 2016).

14
The “yes or no” conclusion of the process of admissions has no definite decisions
factors according to the report of Clinedinst and Koranteng (2017). As articulated in their
State of College Admission report of 2017, there is no certain plan or combination of
factors that will assure students’ admission to their preferred institution. Universities and
Colleges review number of aspects in the application of prospective students to determine
the one to admit. To add merit considerations of each student, entering composition of
freshmen and transferees are also considered to make sure that a diverse students’ group
with an array of academic and extracurricular activities will enhance the campus
experience. The significance of various factors in the admissions decision also differs
depending on a student’s standing as a freshman for the first-time, transferee, or
international student. Freshman for the first time and international students had the same
regards to top factors of admissions, while transfer students had considerably different top
factors. A characteristic of institution, such as size of enrollment and rate of acceptance,
impacts the significance of admission factors also.
Moreover, one of the college admission factors being considered is the aptitude test.
In the chapter “Achievement versus Aptitude in College Admissions”, Atkinson (2013)
wrote that in every year, millions of students from high school stake their own futures on
the widely used test of admissions in the U.S., the SAT I (Scholastic Aptitude Test). SAT
I has been long viewed as the standard to guarantee student quality and is considered as an
immense equalizer in higher education. This aptitude test focuses in the measurement of
verbal and mathematical intelligence that is independent from courses or curricula in high
school. Therefore, it is an important tool for correcting the outcome of grade inflation. It
also offers a way of discovering talented students who in another way may not meet
15
conventional admissions test especially students with high-potential from high schools
with low performance.
Similarly, another process of admission was introduced by Noel Baker. In a book
written by Duffy and Goldberg (2014), Noel Baker was noted as the director of Admissions
at Hiram College and he described three types of process of admission. (1) Open
Admission, this practice is for mass college application which grants students with
admission based on simply passing the stated minimum requirements. (2) Selective
Admission, the practice that amounts to less rejection of unqualified. And, (3) Competitive
Admission where the choice is based on highly qualified students. Although Baker believed
that institutions passed sequentially with these processes, college admission history in
study propose that the hierarchy is more complex and fluid, with schools moving to and
fro among categories. Such exercise seems to depend highly on socials trends and national
demographic, also based on policies and institutional priorities.
Challenges in higher education are not a surprise. And the problem in the process
of Admission is not an exception. According to Sriram (2015), Admissions in colleges and
universities has dramatically changed in the digital age. Innovation and learning are
integrated to enhance the experience of students and faculty. Here are some of the problems
every college experienced in the process of admission: (1) Manual admission process is
time-consuming, highly stressful and error prone because of its paper-based processes; (2)
The bottleneck in admission process; (3) Staff workload is heavy and resources are not
optimized well to find the best students; and (4) Having trouble maintaining academic
records, and tracking bills and financial information.

16
After introducing the reality in the process of college admissions and the different
factors being considered therein, a recent report had shown that there’s another problem
beyond that. The Philippine Star, a newspaper publication in the Philippines, reported the
recent situation with the admissions at University of the Philippines – Diliman Campus. A
crowd of students estimated to be about 10,000 lined up around the Admissions Office on
July 30, 2018. Some students had been reported waiting for 16 hours and some managed
to camp outside the campus in hope to be the first in line of admissions application.
Students were really tired and same even fainted for the long line up of applicants. This
phenomenon was compared to a mad scramble for survival in some doomsday movie. And
this commotion and confusion in the area was said to be due to no system in attending to
the applicants in the process of admissions.
Registration
With the growing and expanding Information Technology in the last decade, the
major focus has shifted from manual systems to computerized systems. The student course
registration process in colleges involve filling registration forms manually, getting it signed
by respective subject teachers, and then getting the documents acknowledged from the
concerned Advisors, College Deans and Accounts Officers respectively. Then, the
registration forms are submitted in the Administrative branch. Obviously, this process is
very laborious and time consuming. So, they proposed an online course registration system
to simplify the current manual procedure (Singh, Kaur, & Gupta, 2016).
Besides, other institutions embraced Information System as a new help in the
process of registration. Omambia, Ndiege & Wakoli (2010) determined that many of such
institutions in developing countries are still grappling with heavy manual processes and
17
majority of these services do not effectively meet the intended purposes. Moreover, the
adopted IS by such institutions in developing countries more often have failed to effectively
meet the unique individual needs of these institutions. The findings from this study
revealed that even though most users were satisfied with the services offered by Online
Registration System, a deeper consideration of the dimensions of quality services needed
to be improved and that involves support staff training, user communication and provision
of prompt services.
Considering the other effect of manual registration process, Shriner (2014)
discussed the impact of a late registration policy on students at a community college in
Texas. Their study revealed that the policy was detrimental to student success and should
be discontinued. There are still colleges, however, that continue the policy of late
registration, and this study examines the impact on student success at one community
college in Florida. The results reflect that students who register on or after the first day of
class are not as successful academically when compared to students who registered early.
With this, the student’s life is at stake.
Along with the problems in manual registration, Newman (2017) defined five
common errors in manual registration: (1) Prevent incomplete data while increasing parent
confident. Normally, a parent is handed a hefty paper packet which asks all the necessary
questions a school must ask in order to keep track and take care of a student. When a parent
fills this kind of information out on a paper, it is very easy for blanks to go unfilled, either
because the parent is resistant to answer or because human error permits them to skip over
a question; (2) Prevent illegible data while saving time for staff. Everybody’s handwriting
is different, and what is legible to one person is not always legible to another. In manual
18
process even if your paper registration packet is only 10 pages long, and you only have 500
students in one school, you’re still depending on your staff to manually enter 5000 pages
of information, and decipher 500 different kinds of handwriting; (3) Better control and
regulate the student data. Many staff were can’t expect such as issues in forgetting the
mailing addresses, contact information and transportation of a student; (4) Paper is
vulnerable - make your data safer. Paper is an incredible vulnerable substance. It can burn,
it can be torn, it can be turn to mush during a flood, and it can be stolen or misplaced; and
(5) Ensure that parents submit all the necessary documentation and eliminate appointments
with parents. Many documents have to be submitted to enroll a child for school before they
can actually attend school and be sorted into the correct classes.
Even post graduates taking up a Master’s degree are experiencing manual
registration process. Bais, Abdullah & Mohamed (2015) examined that the project
registration and management for those courses has been carried out manually. This method
imposes difficulty and not effective in the registration and monitoring process due to the
nature of the courses that involves time critical events and deliveries. Therefore, a better
project registration and management system needs to be developed. In that case, a better
registration process flow could be implemented to support the education of every student.
In line with these problems, College-Student-Answers.com (2011), reported
common registration problems in the universities. Most likely, they are facing: Pre-
requisite college registration errors, the class is full, academic probation, and major only
courses. Pre-requisite errors are just classes that need to be taken previously to the class
that they are trying to register for. In addition, every class has a capacity. Once it reaches
a certain capacity then the registration system doesn’t allow any more students to register
19
for the class. In other problems, the preceding outcome is that registration is time-
consuming and too much effort is exerted. Students came back and forth because of the
mentioned problems above.
Enrollment
One of the most tedious and costly processes during the school year is student
enrollment and registration. For school districts that are still using paper-based enrollment
system, this process is a prime candidate for becoming a computerized process. With an
online enrollment system, an administrator can get an accurate real time count of the
number of students enrolled by simply logging into an administrative portal. School
administrators can use this information to allocate teachers and other resources where they
are needed, resulting in an even and more controlled distribution of funds (Anderson,
2011).
Similarly, Adrian (2011) quoted a problem in the system of enrollment: “Lack of
enrollment system in schools can lead to chaos and troubles.” Students will be confused on
what they should do to be able to enroll. Enrollment is very useful in retrieving vital
information of the students. Without it can lead difficulty both for the administration of
school and student in enrollment processes. Many countries today, especially the
developing nations are challenged by the rapid technological changes.
In line with this, Borbe (2011) wrote that having a manual system the records of
every student that were not kept accordingly causes loss of important papers and
documents. The documents like form-137, birth certificates were kept by present teacher,
which has no assurance of safety keeping. And because of manual system sometimes
20
teachers can’t update some documents or information of every student, where some are
complaining when records are incorrect especially if someone needs the document.
Moreover, Scholastic Records (2018) identified factors of enrollment that incurs
problems in the study: “Challenges with Manual Enrollment”. Some of the factors that
complicate the manual process of enrollment are: (1) Time sensitive nature - as it requires
lot of time to handle the applications received from the manual admission process and
generate the results within the time constraints; (2) Need for co-ordination - need
coordination between the individuals as well as teams to keep the proper of the manual
admission; (3) Keeping it cost effective - traditional process is very laborious and it is
challenge to keep manual process cost effective; (4) Error Prone - being manual is
inherently error prone; (5) Extremely Slow - the various layers of checks and data feeding
involved, process needs several resources deployed to be efficient; (6) Tiring - students
have to stand in long queues and staff members also have to be on the field to manage
queues and help prospective students; (7) Eco-unfriendly - lot of paper work is required,
resources to store and archive the papers which is not cost effective as well as eco –
unfriendly; and (8) Accountability - difficult to hold people responsible.
Mobile application in Admission, Registration and Enrollment
The mobile application was selected for its notable core advantages that best fits
the process of admission, registration and enrollment. According to Pascual and Riceo,
(2008) a web-based enrollment system for Veritas Parochial School (VPS) was developed
to give the students efficient enrollment/registration and to avoid the hassles of waiting
long period of time in filling out forms, which sometimes become redundant, or to fall in
21
line and pay at the cashier which sometimes needs effort to wait and stand. Having the
Web-based Enrollment System for VPS that this system is a new style of enrollment, this
new type of system helps and offer each student new way for enrolling at VPS. By just
logging on to VPS website, the student can simply enroll and register subjects for their
school year. With this system, all the students of VTS are need to fill out some forms that
do not need a long period of time to accomplish compared in manual process. The system
automatically stores the records in the school database for future references. And the
student needs to go in their college registrar for the confirmation of the transaction
(payment of tuition fees) made by the students to verified. Also, students can check the
web site of their campus so he can verify his current account.
Similarly, Saayo et. al (2008) in his developed system “Network based automated
Enrollment and grading system for Morong National High School” elaborated that because
of the increasing number of students and their school having a manual process or system
in enrollment, such as processing the requirements of every student and paying fees or
tuition consumes a lot of time. And with the help of the system developed by them it
improved the process of enrollment and gives an efficient system for enrolling in Morong
National High School.
Furthermore, according to the work of Valina et. al (2009) entitled as “Network-
based student Permanent Record keeping and Enrollment System of Balian National High
School”, in this system it helps to decrease the time consume and the effort exerted by the
students and employees of the school. It is also made to store every information and records
of every student, provides comprehensive and accurate information about student body and
22
also improves data quality, reduce the administrative burden dramatically and provides
better services to both academic staff and students.
In similar manner, the mobile application usage in education is stated by Catharine
(2013) that a small percentage of most frequently used apps (10.4 percent), search engines,
online encyclopedias, and libraries are used by undergraduate students. The apps used most
often are familiar to them and allow mobile access to popular web sites available on
personal computers. Furthermore, a significant number (76 percent) of undergraduate
students also report that they use apps to find academic information. The type of app most
frequently used to find academic information is search engines.
In addition to the work of Catharine (2013), Chen & de Noyelles (2013) reported
that mobile technologies are playing an increasingly important role in college students'
academic lives. Devices such as smartphones, tablets, and e-book readers connect users to
the world instantly, heightening access to information and enabling interactivity with
others. Applications that run on these devices let users not only consume but also discover
and produce content.1 As such, they continue to transform how college students learn, as
well as influence their learning preferences, both within and outside the classroom. The
popularity of mobile technologies among college students is increasing dramatically.
Convenience, flexibility, engagement, and interactivity are all factors that make mobile
learning more attractive to students. With these trends in mind, it is not surprising the New
Media Consortium's 2013 Horizon Report predicted that mobile applications and tablet
computing will have a time-to-adoption of one year or less in higher education. Many
universities now use mobile technologies and create mobile-optimized versions of their
23
websites or build stand-alone applications that can be downloaded from mobile application
stores.
The Process and System of Design, Development and Evaluation of the Mobile
Application for Admission, Registration, and Enrollment
Design
Mobile Application guide is now a trend for the uprising technological world. With
that, Adebesi, Oluwatobi, and Adeola (2015) described a Mobile Application Based Course
Registration Platform (MABCRP) designed and implemented to facilitate the process of
students' course registration within a University system. This was designed to serve as an
alternative to web based and online course registration system being currently used by most
universities. This intends to bring course registration closer to the students who are vastly
great users of mobile devices. The developed mobile application will enable students to
automatically register expected courses per semester, view all registered courses and also
to add or delete registered courses. Result of user evaluation of the developed MABCRP
shows that it has a good usability in terms of usefulness and ease of use. The results also
indicate that the developed MABCRP is capable to help students register their academic
courses more easily without location being a barrier. Students are expected to login to the
Students’ Course Registration System (SCRS) via the developed mobile application while
the web administrator uses the web portal to manage the SCRS. The basic hardware and
software requirements required for the implementation of the system are discussed. The
hardware requirements for the mobile application included a minimum of 256KB of ROM
for the MIDP implementation; a minimum of 128KB of RAM for the Java runtime heap;
a minimum of 8KB of non-volatile writable memory for persistent data; a screen of at least
24
96×54 pixels; some capacity for input, either by keypad, keyboard, or touch screen and a
two-way network connection, possibly intermittent.
The software applications that are necessary for the developed SCRS are the following:
Windows Vista upwards, IIS web server for windows, ASP.NET WEB SERVICE, and
MSSQL (Microsoft SQL).
Furthermore, GoCanvas (2008) applications stated that the student enrollment
template app generates a secure PDF that is stored in the GoCanvas Cloud for your records
and can easily be integrated as part of student’s official transcripts. It can also serve as
enrollment verification at the registrar office during the registration office. The student
registration form provides a basic student enrollment template but it can be customized to
your school districts needs and requirements and document items such as placement test
scores, school year grade level, GPA and class grades, immunization records, financial aid
and assistance, tuition and fees, school attendance, courses completed. Birth certificate
documentation, proof of residency and the recording of sports physicals can be added
during the registration process. The key benefits of the app are this student registration app
is ideal for transfer students, graduate students and international students enrolling in
classes and activities at both public schools and private schools. Also, the Student
Enrollment Registration Form Mobile App can also be used as a withdrawal form and will
help academic advisors reduce dual enrollment in classes. Besides, GoCanvas will recoup
a huge chunk of the time your business is wasting with paper forms. Data collected
electronically is much easier to read. Required fields prevent users from skipping fields.
Electronic forms are much less susceptible to being lost or damaged.

25
Moreover, an article written by Hart (2015) introduced the new product of TargetX.
it says it will allow prospective higher education students to complete every facet of the
admissions process on their mobile devices. A company whose focus up to now has been
developing customer relationship management (CRM) systems for university admissions
offices has introduced what it says is the first mobile app that would allow prospective
students to complete all of the admissions process via their smartphones. "We reached out
to students, who are often overwhelmed during the application process," said TargetX CEO
Sasha Peterson. "What they really want is help and guidance available where they look
most often, their phone." This new mobile application allows the prospective students to
fill out all necessary forms on their smartphones, continually saves them and provides an
algorithm to give students estimates on how long the application process will take them.
"Every page, every interaction a student has is designed to be mobile," Peterson said. "This
means much more than just responsive design of the page, it means the click stream, the
size and placement of the buttons, everything." To admissions officers, the new app offers
access to real-time student data; the ability to build and customize application processes
without advanced knowledge of coding; and full integration with TargetX's Recruitment
CRM.
In like manner, Schoolmint (2014) provided a registration management for
universities. It aims to bring school registration process for new and returning students
online to improve efficiency and transparency. Ease the burden on parents with a
multilingual, mobile-friendly app that allows them to complete registration forms, packets,
and fees through their smartphones. For simplified registration, bring registration and re-
enrollment online to save countless hours assembling paper registration packets and
26
manually entering data. It’ll drastically reduce printing and mailing costs, gain visibility
into registration data, and improve families’ experience enrolling in schools. It is also
convenient for the family because parents submit all registration requirements and uploads
in minutes through a mobile-friendly app. No need to take time off work or re-enter the
same information again and again. Forms can even be set to a family’s preferred language.
Another one, it is easier for staff in the sense that registration forms can be routed through
the system based on the information parents enter. Automatic alerts are triggered when
registrations are complete, and reports show any forms or requirements that are missing.
This mobile application is designed for a process includes: registration packets and fees,
simplified re-enrollment, school calendar, transfer requests, year-round online forms, and
School Information System (SIS) Integration.
Development
In developing a system, according to Bernstein (2017), effective computer systems
must ensure a logical workflow, increase general efficiency and make it easier for
companies and other organization deliver a high-quality service and products. In
developing a system must take in consideration both the end user requirements and security
concerns.
Furthermore, on the post of Concordia University ( 2014), there are 5 phases of the
system development life cycle: (1) Requirements Analysis/Initiation Phase, in this phase
problem are identified and a plan is created; (2) Development/Acquisition Phase, this phase
defines and provide some elements, alternatives and design to get the desire end product
of a system; (3) Implementation Phase, in this phase physical design of the system takes
place; (4) Operation Maintenance Phase, a continual monitoring and updating of the system
27
to ensure it remains relevant and useful; and (5) Disposal Phase, the end of the cycle, when
the system in question is no longer useful, needed or relevant.
Subsequently, Agile development was introduced. Agile software development
refers to a group of software development methodologies based on iterative development,
where requirements and solutions evolve through collaboration between self-organizing
cross- functional teams. Agile methods or Agile processes generally promote a disciplined
project management process that encourages frequent inspection and adaptation, a
leadership philosophy that encourages teamwork, self-organization and accountability, a
set of engineering best practices intended to allow for rapid delivery of high-quality
software, and a business, approach that aligns development with customer needs and
company goals (CPRIME, 2014).
Evaluation
There are also factors in evaluating a system. According to Who (2011), a process
of evaluation focuses on the implementation process and attempts to determine how
successfully the project followed strategy laid out in the logic model. In evaluating a system
or the process, the process of evaluation must focus on first three segments of logic models
which are the inputs, activities and outputs, and how they work together. In additional, a
process evaluation creates a feedback loop by including routine assessment such as
documentation of resources, measurement of output indicators, and tracking of project
reach among the target population. Lastly, process evaluation allows evaluators and
program developer to pin point strength and weaknesses within the program design and
improve upon the program in future scale-up efforts.

28
Moreover, in the study of Ministry of Education (2011), the main objectives in
evaluating a system is, first, to understand the level of national coherence and the
consistency provision within a devolved system. Then assess the relative strength and
weaknesses of the sector to make a judgment about the effectiveness and efficiency of the
use of resources. After that the developer must monitor the change in system characteristics
and performance over time to assess consistency in the delivery of all subjects in the
national curriculum, and contribute information for reviewing high level policy settings,
specific policies and programs, and understanding the impact of system level policies and
programs.
29
METHODOLOGY
This chapter is the research strategy that describes methods that was used in the
study. Specifically, the objective of this chapter is to present a structure of the research
design, define the research method, identify sources of data, introduce the participants of
the study, state the sampling technique, explain the data gathering procedures, and express
the use of statistical treatment on the data gathered.
Research Design
Descriptive research was used to provide an accurate portrayal of the behavior and
norms of Cavite State University’s students and prospective students towards the process
of admission, registration, and enrollment. Through data analysis, this research design can
be used for statistical inference on targeted students because it gathers information that is
quantifiable. Requirements needed to develop an application as a guide for students were
determined through descriptive research design.
Research Method
To attain the purpose of the study, Define-Measure-Analyze-Design-Verify
(DMADV) method was used. This method is a Six Sigma framework and is very useful in
implementing a new strategy and initiative because of its thorough analysis, early
determination of success, and basis on data.
A. Define Phase
In the define phase, problems encountered by the students in the process of
admission, registration, and enrollment at Cavite State University were identified.
Identified problems were classified in order to determine the needs of the students based
30
on the collected information from preliminary questionnaire. Affinity Diagram was used
to classify problems.
B. Measure Phase
Measure phase included the classified problems from the define phase and it was
converted into quantitative data that represents the rating of respondents’ experience in the
process of admission, registration, and enrollment at Cavite State University. The objective
of measure phase was to translate needs of the students into metrics to measure the critical
aspect in the process of each activity.
C. Analyze Phase
Data measured was analyzed in this phase. Interrelationship diagraph and tree
diagrams was used to show the possible cause and effects of the problem so as to represent
better ways of organizing the process of admission, registration, and enrollment.
D. Design Phase
Design stage provided the design alternatives and the best possible design of the
mobile application was selected for the process of admission, registration, and enrollment
at Cavite State University. Procedures in developing the mobile application also included
and there was a trial and error process until the desired target and output for each feature
was be reached.
E. Verify Phase
The last stage of the method of research simulated the mobile application to verify
whether the students’ needs in the process of admission, registration, and enrollment are
being met. This phase also validated that the design and features of mobile application are
31
acceptable for the students. Verify stage also included a plan to ensure that the mobile
application is up-to-date and sustainable.
Sources of Data
Primary and internet sources are used in the gathering of data. The primary sources
included surveys, official documents, and direct observation. The questionnaire consisted
of the students’ demographic profile, and the students’ assessment from the experiences
during admission, registration, and enrollment process. Furthermore, secondary sources
such as books, articles, and journals which are related to development of mobile application
guide in the process of admission, registration, and enrollment are accumulated to indicate
the validity of the study.
Participants of the Study
Participants needed for this study are all students at Cavite State University –
Indang Campus. The total number of participants was based on the total number of students
enrolled at Cavite State University from the first semester of academic year: 2018-2019.
Finally, based on the summary of enrollment, from the 9 registered colleges of the main
campus, there are total of 16,243 students enrolled.
Sampling Technique
From the total number of enrolled students at Cavite State University, number of
participants of the study was determined using the Slovin’s Fomula and using the Stratified
Random Sampling. Slovin’s Formula was used to calculate the size of students needed to
be participants of the study in the given population of Cavite State University with 95%
level of confidence. Lastly, Stratified Random Sampling technique was used to determine
32
the number of students needed per each college. With the use of this sampling method, all
the participants were given a chance to be equally chosen and to be part of the study.
Slovin’s formula:
𝑁
𝑛= (1)
1+𝑁𝑒 2
where: n = number of samples

N = total population
e = margin of error
Using the formula to determine the number of students from Cavite State University to
participate in the study:
16,243
𝑛=
[1 + (16,243)(0.05)2 ]
𝑛 = 391
Therefore, 391 students were the needed respondents in the study.
Stratified Random Sampling:
𝑁
𝑛 = ( ℎ ) 𝑛ℎ (2)
𝑁
where: 𝑛ℎ = sample size for stratum h

𝑁ℎ = population size for stratum h
N = total population size
n = total sample size
Table 1 shows the total number of respondents per different college in Cavite State
University – Main Campus using stratified random sampling technique.

33
Table 1. Sample size per college

COLLEGE POPULATION SAMPLE
College of Agriculture, Forestry, Environment 952 23
& Natural Resources
College of Arts and Sciences 2219 53
College of Criminal Justice 723 17
College of Economics, Management 2960 71
& Development Studies
College of Education 2739 66
College of Engineering & Information Technology 4634 112
College of Nursing 1039 25
College of Sports, Physical Education & Recreation 602 15
College of Veterinary Medicine & Biomedical 375 9
Science
TOTAL 16243 391
*Source: Admin
Data Gathering Procedures
The survey questionnaire was one of the instruments used in gathering of data. The
survey form was divided into three different parts. The first part is the section for general
information, where it contained the profile of the respondents - name (optional), age,
gender, course and year standing. The next part is the initial questions where the
respondents were asked to rate their experience in the process of admission, registration
and enrollment. For the last part, it included the specific problems in the process mentioned
at Cavite State University - Main Campus to determine the problems encountered by the
students.
34
Another instrument used was interview. The researchers conducted an interview
with the Admin coordinator and OSA staff/coordinator regarding the process of admission,
registration and enrollment at Cavite State University. Inputs was carefully considered in
detailing the problem of the study and the interviewee was quoted and properly
acknowledged.
Statistical Treatment
These are the statistical formulas that was used in the analysis of the data gathered
to determine the relationship of the students and the present process of admission,
registration, and enrollment. Also, in determining the effectivity and usability of the
proposed mobile application guide for all college students in Cavite State University –
Indang Campus.
Mean Formula:
𝑓𝑥
𝑋= (3)
𝑛
where: f = frequency of observation

x = weight
n = total observation
Standard Deviation Formula:
1
𝑆 = √𝑁−1 ∑𝑁
𝑖=1(𝑋𝑖=1 − 𝑋)
2 (4)
where: S = standard deviation

𝑋̅ = mean of frequency distribution
𝑋𝑖 = total observation
N = number of observations
Percentage Formula:
𝑣𝑎𝑙𝑢𝑒
𝑃= × 100 (5)
𝑇𝑜𝑡𝑎𝑙 𝑣𝑎𝑙𝑢𝑒
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RESULTS AND DISCUSSION
This chapter provided the interpretation of results of the study. This also described
the analysis of data gathered from the respective participants of the study that served as the
evidence to support the conclusions and recommendations.
A. Define Phase
This phase described the data gathered from the survey. The survey questionnaire
was designed to identify problems being encountered by the students in the process of
admission, registration, and enrollment at Cavite State University – Main Campus, that’s
why this section was comprised of assessment of present system and identification of
problems encountered by the students which was aligned with the objectives of the study.
Assessment of Present System of Admission, Registration, and Enrollment at Cavite
State University
In order to visualize the present system of admission, registration, and enrollment
at Cavite State University, flowcharts were provided according to the students’
classification. For the process of admission, students were classified as new, transferee,
second coursers, and foreign. For registration and enrollment, students were classified as
new, old, transferee, shiftee or returnee, and foreign.
In Figure 2, present system of admission for new students was visualized in a
flowchart. Students were making decision whether or not they know the steps and
requirements in the process. If the students don’t know the information, they needed to
look for someone for assistance prior to preparing all requirements and proceeding to the
process.
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Figure 2. Flowchart of present system of admission for new students
The present system of admission for transfer students was presented in Figure 3.
Transfer students are those who came from a different university or satellite CvSu campus.
Steps and requirements differ from a new student but the same decision was present that
they need to look for assistance if they don’t know the information.
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Figure 3. Flowchart of present system of admission for transfer students

38
Students who wanted to take another course from the university are classified as
Second Coursers. Shown on the Figure 4 is the present flow of system for second coursers.
Steps are very similar with new students, however, differs greatly with the requirements.
If the student does not have the information about the steps and requirements, they would
also need to ask and look for assistance in order to proceed.
Figure 4. Flowchart of present system of admission for second coursers

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In Figure 5, present system of admission for foreign students was presented. These
students came from a school outside the country. Thus, steps and requirements are not the
same with the previous classified students. They had to undergo evaluation specially with
their requirements. These students had to ask and look for assistance from staff if the
information wasn’t made available to them.
Figure 5. Flowchart of present system of admission for foreign students

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Moreover, the flow of present system of registration and enrollment was provided
in a chart based on the classification of students. Figure 6 shows the present flow of system
of registration and enrollment for new students. In the present system, students needed to
look and ask for assistance if they don’t know the steps and requirements for registration.
The decision diamond for enrollment was concerned with the fees since they are paying
and non-paying students. Once steps and requirements completed, process was finished.
Figure 6. Flowchart of present system of registration and enrollment for new students
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Present system of registration and enrollment for old students was presented in
Figure 7. Old students don’t need to get certificate of admission unlike for the new students.
Old students can proceed to accomplishing pre-registration which is one of the registration
requirements to them, however, if this information was not available to their knowledge,
they needed to ask and look for assistance in order to proceed until the end of enrollment.
Figure 7. Flowchart of present system of registration and enrollment

for old students
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The present system of registration and enrollment for transfer students was
presented in Figure 8. Steps and requirements differed from the first two classification of
students because it is more like the combination of both. Transfer students needed to get
the certificate of admission also accomplish a pre-registration form. However, the decision
diamond still present because the information about the process was not always available
to all types of students.

for transfer students
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Figure 9 shows the present system of registration and enrollment for shiftee or
returnee. Shiftee are students who want to change course and returnee are those who did
not enroll previously. Process steps are the same with old students but differs highly with
the requirements they needed to settle. They still need to look and ask for assistance in
order to proceed if they don’t have the information about the steps and requirements.

for shifting and returning students
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Finally, present system of registration and enrollment for foreign student was
shown in Figure 10. This type of student needed to undergo critical step such as evaluation
of requirements. Similarly, if the information was not available to their knowledge, they
needed to ask and look for assistance in order to complete the process until enrollment.
Figure 10. Flowchart of present system of registration and

enrollment for foreign students
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Identification of Problems Encountered by the Students
Problems encountered by the students in the process of admission, registration, and
enrollment at Cavite State University – main campus was identified as interpreted from
preliminary survey questionnaire that was divided into three parts, namely: personal
information, system evaluation, and problem identification.
The personal information section of the survey questionnaire includes: Name
(optional), Course, Age, Sex, and Date. Collecting this information is relevant in assessing
the experience of the targeted participants of the study in the process of admission,
registration, and enrollment at Cavite State University.
The system evaluation section of the survey questionnaire provided pre-determined
problems experienced by the students in the process of admission, registration, and
enrollment at Cavite State University based on observations. Each problem was relative to
their experience which is rated: 5, for always; 4, for very frequently; 3, for occasionally; 2,
for rarely; and 1, for never.
Problems observed in the process of admission, registration, and enrollment at
Cavite State University were as listed:
1. Perceived difficult process due to unawareness about the procedure and
requirements. Students find the process difficult because they were not given
enough information and instruction about sequence of the process.
2. Unfamiliarity with the whereabouts of person-in-charge in each process. It was
part of the process that students need to look for a specific person in order to
complete an activity. However, they’re unable to know where to find them.

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3. Unfamiliarity with the person to look for in completing each process. There
were students who basically unable to recognize the person they need to look for in
completing an activity in the process.
4. Unfamiliarity with the direction of where to go in completing each process. In
terms of places inside the campus, students were unable to locate offices or colleges
that they need to go to.
5. Uncommunicated requirements needed in each process. Students encountered
problems in requirements because they don’t have the complete list as reference.
6. Unclear posted materials about the process. Posted process flow chart and
information chart about the process was neglected because it was not easy to
understand and it was not visually attractive.
7. Insufficient available online information. Online information was incomplete in
terms of guiding the students from the start of the process up to finish.
8. Neglected information desk function. Students were not familiar with the
information personnel responsible for the addressing inquiries. Also, not all
students know the area where information desk was located. Furthermore, the area
cannot be easily recognized as one.
9. Unnecessary transportation due to unfamiliarity with location of colleges
inside the campus. Students tend go back and forth the places inside the campus
in accomplishing activities needed in the process. Some don’t have an idea as to
what the place looks like and some just can’t easily identify the place.
10. Unnecessary delay and expenses caused by insufficient information about the
process and requirements. Due to insufficient information about the process and
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requirements, some students experienced to count days in order to complete the
activities which resulted to additional expense in food, transportation, and such.
Problem Identification
The problem identification section of the survey questionnaire included the
arrangement of the problems to the unnecessary activities students has to take or experience
in the process of admission, registration, and enrollment at Cavite State University. This
section also included spaces where students can specify other problems or activities, they
experienced that were not mentioned from the questionnaire. Latter part of this section
focused on the viewpoint of the participants, specifically if they agree with the proposed
application and if they will accept and use it as a guide.
Furthermore, reported problems were organized using Affinity Diagram shown
in Figure 11. These reported problems experienced by the students in the process of
admission, registration, and enrollment at Cavite State University – Main Campus were
grouped into three categories, namely: unconsolidated information about process
procedures and requirements, poor instructions about process location, and unexposed
process administrator. Unconsolidated information about process procedures and
requirements category included the perceived difficult process due to unawareness about
the procedure and requirements, uncommunicated requirements needed in each process,
unclear posted materials about the process, insufficient available online information, and
unnecessary delay and expenses caused by insufficient information about the process and
requirements. Moreover, poor instructions about process location category included the
unfamiliarity with the direction of where to go in completing each process, unnecessary
transportation due to unfamiliarity with location of colleges inside the campus, and
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neglected information desk function. Lastly, problems in unexposed process administrator
category included the unfamiliarity with the person to look for in completing each process,
and unfamiliarity with the whereabouts of person-in-charge in each process.
Figure 11. Affinity diagram

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Collection of Student Information using Data Gathering Tools
B. Measure Phase
This phase translates the problems identified from the Define Phase into significant
figures to quantify the data. Problems are presented in frequency, percentage, and
cumulative percent based on the data gathered from preliminary survey. Preliminary survey
was conducted through convenience sampling with 450 participants, thus, highest
frequency per each problem was 450.
Along with this, in order to understand the significance of the quantitative data of each
problem category further, Pareto Analysis was used. This statistical technique led to
refining the problems that produce significant overall effect. The result of this analysis was
used as the pivotal problem that needs to be solved with the most importance.
Assessment of Students’ Experience in the Process of Admission, Registration, and
Enrollment at Cavite State University
Problems categorized as unconsolidated information about process procedures and
requirements were presented in Table 2. Uncommunicated requirements needed in each
process with 441 responses had the most number of frequency, followed by insufficient
available online information with 436 responses, unnecessary delay and expenses caused
by insufficient information about the process and requirements with 433 responses was
ranked third on the list, perceived difficult process due to unawareness about process
procedure and requirements with 408 responses was listed on the forth rank, and lastly,
unclear posted materials about the process gained 400 responses.

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Table 2. Frequency table for problems categorized as lack of information about process
procedures and requirements
CUMULATIVE
PROBLEMS FREQUENCY PERCENTAGE
PERCENT
Perceived difficult process
due to unawareness about 408 19.26 19.26
process procedure and
requirements
Uncommunicated
requirements needed in each 441 20.82 40.08
process
Unclear posted materials 400 18.89
about the process 58.97
Insufficient available online 436 20.59
information 79.56
Unnecessary delay and
expenses caused by 20.44
433 100.00
insufficient information about
the process and requirements
TOTAL 2,118 100.00
A frequency chart for unconsolidated information about process procedures and
requirements was shown on Figure 12. This chart served as a reference for problem solving
because the gap between the problems clearly presented. Based on the pattern of the
number of responses, problems under process and requirements are relatively close to each
other, therefore, each of these problems must be addressed on problem solving process.
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Figure 12. Frequency chart for unconsolidated information about

process procedures and requirements
Moreover, problems categorized as poor instructions about process location were
presented in Table 3. Neglected information desk function gained the highest response with
361 numbers of frequency, unfamiliarity with the direction of where to in completing each
process with 342 was the next in line, and lastly, unnecessary transportation due to
unfamiliarity with location of colleges inside the campus marked with 333 numbers of
frequency.
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Table 3. Frequency table for problems categorized as poor instructions about process
location
CUMULATIVE
PERCENT
Unfamiliarity with the
direction of where to go in 342 33.01 33.01
completing each process
Neglected information desk 361 34.85 67.86
function
Unnecessary transportation
due to unfamiliarity with
333 32.14 100.00
location of colleges inside the
campus
TOTAL 1,036 100.00
Similar to the previous figure, Figure 13 represents the frequency chart for the
problems categorized as poor instructions about process location. Based on the percentage,
these problems occurred on relative trend, thus, these problems were treated significantly
during problem solving.

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Figure 13. Frequency chart for poor instructions about process location
Furthermore, in completion of the categories identified from the Define Phase,
problems under unexposed process administrator were presented on Table 4. This category
included two problems, namely: unfamiliarity with the whereabouts of person-in-charge in
each process with 336 responses, and unfamiliarity with the person to look for in
completing each process with 307 responses.
Table 4. Frequency table for problems categorized as unexposed process administrator

CUMULATIVE
PERCENT
Unfamiliarity with the
whereabouts of person-in- 336 52.26 52.26
charge in each process
Unfamiliarity with the person
to look for in completing 307 47.74 100.00
each process
TOTAL 643 100.00
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In line with the preceding figures, Figure 14 represents the frequency chart for
unexposed process administrator. The level of responses to the problems under this
category was incomparable with the previous categories, thus, this category was considered
insignificant during problem solving process.
Figure 14. Frequency chart for unexposed process administrator
Finally, after breaking down the number of responses of problems into respective
categories, Table 5 represents the summary of data for the categorized problems in the
process of admission, registration, and enrollment at Cavite State University. For a total of
3,797 participants responded either Occasionally, Very Frequently, or Always to each of
the problems listed during preliminary survey, 2,118 was classified in process and
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requirements. Problems under process location gained 1,036 responses and process
administrator was the least category as its problems numbered 643 from the responses.
Table 5. Summary of data for the categorized problems in the process of admission,
registration, and enrollment at Cavite State University
CUMULATIVE
PERCENT
Unconsolidated Information
about Process Procedures 2,118 55.78 55.78
and Requirements
Poor instruction about 1,036 27.28 83.07
Process Location
Unexposed Process 643 16.93 100.00
Administrator
TOTAL 3,797 100.00
Forthwith, to make it easier to analyze the summary of data for the categorized
problems, pareto analysis chart was shown in Figure 15 to provide a graphical
representation of the tabulated summary of data for the categorized problems in the process
of admission, registration, and enrollment at Cavite State University. Unconsolidated
Information about Process Procedures and Requirements and Poor Instruction about
Process Location marked the 83.07% of the total percentage, thus, these two categories
served as the reference for problem solving.

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Figure 15. Pareto analysis chart for categorized problems
C. Analyze Phase
The main problems were identified using the pareto analysis. As shown from the chart,
the cumulative percent of the first two categories exceeded the target percent. The 83.07
percent of the total frequency was contributed by unconsolidated information about process
and requirements, and poor instructions about process location, therefore, that mentioned
categories were considered in problem solving.
To further analyze the situation, an interrelationship diagraph was generated to present
the relationships of the problems to one another. It shows how each category of the problem
affects each other. Presented in Figure 16 is the interrelationship diagraph.

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Figure 16. Interrelationship diagraph
In Figure 16, it was shown that poor instructions about process location and unexposed
process administrator affected each other and they both affected the unconsolidated
information about process procedures and requirements. It only indicated that having
unawareness in where to go and unawareness to the person to look for in completing each
process for admission, registration and enrollment results to difficulty in knowing the step-
by-step process and requirements for admission, registration and enrollment. It means that
if one of those problems is present, the other problem will also arise and because both of
the problems are affecting the process and requirements, they should both be solved.
To be able to present the possible solutions for the problems encountered, a tree
diagram was used as shown in Figure 17. A tree diagram is a management tool that maps
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out the paths and tasks necessary to complete a specific project or reach a specified goal.
In this part, the three categories of problems were analyzed to provide solution and help
the students of Cavite State University - Main Campus to easily know the information
about admission, registration and enrollment process in the campus.
Figure 17. Tree diagram

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Design and Development of Mobile Application Guide to the Students
D. Design Phase
This phase generally discusses the function and features of the mobile application
guide for the process of admission, registration and enrollment in Cavite State University
- Main Campus. This mobile application guide was used to help incoming first year, old,
transferee, returnee, shiftee, second courser, and foreign student to easily access the
information about the requirements and procedures in admission, registration and
enrollment in Cavite State University - Main Campus.
The design of the mobile application was aligned to the general objective of the study
which is to develop a mobile application guide for all college students in the process of
admission, registration, and enrollment at Cavite State University that provides efficient
procedure through organized and convenient system of activities. Thus, as a proposed
solution to the problems encountered by the students, this application eliminates the non-
value adding activities students are taking in order to complete the major processes of the
university. As shown in Figure 18, this application will help the students transact smoothly,
not needing to ask questions to respective staff prior to completing the process. The only
decision diamond left was the one regarding the fees because it depends on each student’s
enrolled subjects.
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Figure 18. Flowchart for the proposed system
Parts and Features of Mobile Application
The mobile application was named ‘Cvsu Student Guide’, since it functions as a guide
to all students of CvSU. Parts and features of the mobile application are the following:
Home
In this section, home served as the front page of the application and it contains the link
of the official website of Cavite State University that you can easily access with the use of
internet. But if you don’t have internet, the mobile app can be still accessible and it is also
portable. In addition, “HOME” section contains the information about the campus which
are the mandate, mission and vision, quality policy, core values, history, and contact and
directory.
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Figure 19. Home page of the app
Mandate. In this part, the mandate or the rule of the university was stated. It was the
Section 2 of Republic Act No. 8468 “An Act Converting the Don Severino Agricultural
College in the Municipality of Indang, Province of Cavite into a State University, to be
Known as the Cavite State University”. Mandate refers to the authority given to an elected
group of people, such as a government, to perform an action.
Figure 20. Mandate of the campus

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Mission and Vision. In this part, the Mission and Vision of Cavite State University
was identified. Mission Statement defines the management’s objective. Vision Statement
describes the desired future position of the management.
Figure 21. Mission and vision of Cavite State University
Quality Policy. In this part, the quality policy of Cavite State University was
identified. Quality policy is a document developed by management to express the directive
of the top management with respect to quality.

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Figure 22. Quality policy of the campus
Core Values. In this part, the core values of Cavite State University were identified
such as the truth, excellence and service. Core values are the fundamentals belief of a
person or organization.
Figure 23. Core values of the campus

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History. In this part, the history of Cavite State University was stated. It tells the
development and progress that the campus has been through since it was founded.
Figure 24. History of Cavite State University
Contact and Directory. In this part, the name of the staff-in-charge, position of the staff
and, the contact number and email address of every executive office in the Cavite State
University - Main Campus was listed.

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Figure 25. Contact and directory in Cavite State University - main campus
Search About
Search about or the search box is a single line bar that allows users to easily navigate
the specific information that the users are looking for in the entire mobile application. With
the use of the search box it satisfies customer’s “I want now” attitude, helps the mobile
application more customer-centric and provides insight into usability issues.

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Figure 26. The search about
Main Menu
Main menu offers the best way to easily reach the other functions of the system.
By clicking the quick link of a selected function, the user will be then redirected to the
requested function such are programs offered, admission, registration/enrollment and
colleges.
Figure 27. The main menu of the app

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Programs Offered
In this part, there are several types of programs offered which categorized as
Graduate Studies, Undergraduate Programs and others. And you can easily click the
programs you want to know.
Figure 28. Programs offered in Cavite State University - main campus
Graduate Studies. Listed in this section are the courses offered in Graduate
Programs. Graduate students that are interested in taking up PhD and Masteral Degree can
locate and identify the programs in this part.

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Figure 29. Graduate programs offered
Undergraduate Program. In this section, the undergraduate programs offered in
Cavite State University – main campus were classified. This is helpful for the incoming
students for this section envisions the choices they need to consider before choosing any
courses. These courses require 4 or 5 years of studying before obtaining their chosen
degree.
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Figure 30. Undergraduate programs offered
Non-Degree Courses. The courses offered are available for the incoming first
year college students. It usually requires 2 years of attaining the degree or a ladderized
program – an option to continue the program for 4 years.
Figure 31. Non-degree programs offered

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Others. Cavite State University – Main Campus also offers a primary and
secondary education. It also accepts an application for an incoming senior high school
student.
Figure 32. Other non-degree programs offered
Admission
In this section, the step-by-step procedures for admission in every type of students
such as new, transferee, second coursers and foreign students were listed. Also, the students
can easily access the information about the requirements needed to bring in the admission.
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Figure 33. Student category for admission
New Student. This section is for the incoming first year student who wish to enter
the Cavite State University – main campus. The information included in this section were
the procedure of the admission, requirements, designated building, and some reminders.
Figure 34. Admission procedure for new student

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Transferee student
This section is divided into two categories: Transferee from different University
and Transferee from other CvSU Campus.
Transferee. Information provided in this section are obtainable by students who
are transferring from different University to Cavite State University. This section contains
information about step-by-step procedure, requirements needed to accomplish, assigned
building, and some friendly reminders.
Figure 35. Admission procedure for transferee student
Transferee from other CvSU campus. This section provides the information about
the detailed process of admission for transferee student from other campus. Also, it
included the requirements needed, the specified building, and few reminders.
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Figure 36. Admission procedure for transferee student from other CvSU Campus
Second Coursers student. For second coursers, the information listed in this
section are the procedure, requirement needed to be accomplished, designated building,
and a few helpful reminders.

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Figure 37. Admission procedure for second coursers student
Foreign student. You are classified as foreign student if you are not a Filipino
citizen. Mostly, they are from different country and planned to study in the Philippines. In
this case, foreign students are subjected to go to admission process before entering the
university. Information in this section are: step-by-step procedure, requirements needed to
bring and accomplish for admission procedure, designated building for every procedure,
and reminders.
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Figure 38. Admission procedure for foreign student
Registration/Enrollment
In this section, the step-by-step procedure for registration/enrollment of every type
of students such as new, transferee, shiftee, returnee and foreign students were listed. Also,
the students can easily access the information about the requirements needed to bring in
the admission.
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Figure 39. Student category for registration/enrollment procedure
New Student. The provided information in this section were the step-by-step
procedure of registration/enrollment for new students. Moreover, the requirements needed
to accomplish in every designated building were stated. Lastly, few reminders were needed
to keep in mind before finishing the procedure.
Figure 40. Registration/enrollment procedure for new student

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Old Student. The student whose continuing was classified as old student. Usually,
old students happen to be confused with the procedure of registration/enrollment, or totally
forgotten the procedure. With this application, it helps the student in the step-by-step
procedure of the registration/enrollment. In addition, the application provided the
requirements needed to accomplish, the designated building, and some reminders.
Figure 41. Registration/enrollment procedure for old student

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Transferee Student. Considering the transferee student’s cluelessness of the
registration/enrollment procedure, this section provided the information about the
procedure itself, requirements needed, assigned building, and reminders.
Figure 42. Registration/enrollment procedure for transferee student
Returnee/Shiftee Student. Returnee student is a student who did not finish its
study in his/her chosen degree, regardless whether it is intentionally or not, and decided to
come back and continue his/her study. While, shiftee student is a type of student who
shifted from a course to another course, whether it is related or unrelated courses, due to
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some circumstances or personal decision. They undergo in the registration/enrollment
procedure and required to accomplish some requirements. Requirements were listed in this
section, as well as the designated building, and few reminders to be mindful of.
Figure 43. Registration/enrollment procedure of returnee/shiftee student
Foreign Student. In this part, the step-by-step procedure and the requirements
needed for them to accomplish were provided. Furthermore, designated building to go to
for each procedure, and a short note/reminder were included.

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Figure 44. Registration/enrollment procedure for foreign student
Colleges
In this section, the colleges found in the Cavite State University - Main Campus
were listed. Also, it provides the information about each said colleges, its historical
background, college mission and vision, college goals and objectives, and the programs
offered by each college.

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Figure 45. List of colleges
College of Agriculture, Forestry, Environment and Natural Resources (CAFNR)
The information about the College of Agriculture, Forestry, Environment and
Natural Resources (CAFNR) such as the historical background, mission and goals, and the
programs offered in the college is included in this part.
Figure 46. College of Agriculture, Forestry, Environment and

Natural Resources (CAFNR)
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The historical background of the College of Agriculture, Forestry, Environment and
Natural Resources (CAFNR) was stated in this section. This section gives knowledge about
the origin and evolution of the mentioned college.
Figure 47. Historical background of College of Agriculture, Forestry,

Environmental and Natural Resources (CAFNR)
The mission and goals of the College of Agriculture, Forestry, Environmental and
Natural Resources (CAFNR) was shown in this section. It explains the objectives that the
college needed to achieve.

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Figure 48. Mission and goals of College of Agriculture, Forestry, Environment

and Natural Resources (CAFNR)
The programs offered by College of Agriculture, Forestry, Environmental and
Natural Resources (CAFNR) was listed in this section. Its purpose is to give reference to
every user about the courses that they can choose.
Figure 49. Undergraduate programs offered in the College of Agriculture, Forestry,

Environmental and Natural Resources (CAFNR)
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College of Arts and Science (CAS)
This section tells about the College of Arts and Science (CAS) historical
background, mission and goals, and the programs offered.
Figure 50. College of Arts and Science (CAS)
In this section the historical background of the College of Arts and Science (CAS)
was briefly stated. This section tells the progress of the college since it is started. It also
shows the achievements of the said college.

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Figure 51. Historical background of College of Arts and Science (CAS)
The College of Arts and Science (CAS) mission and goals was presented in this
section. It explains the perception and aims that the college wish to achieve. This part also
helps the users to be informed about the mission and goals of the college in case they
become part of it.
Figure 52. Mission and goals of College of Arts and Science (CAS)
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The programs offered of College of Arts and Science (CAS) was listed in this section.
The purpose of it is to give an idea to each user about the courses that they can include in
their choices.
Figure 53. Undergraduate programs offered in College of Arts and Science (CAS)
College of Criminal Justice (CCJ)
The information about the College of Criminal Justice (CCJ) such as the historical
background, values and goals, and the programs offered in the college is included in this
part.
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Figure 54. College of Criminal Justice (CCJ)
In this section it presents the historical background of the College of Criminal
Justice (CCJ). It tells the development and progress of the college from the beginning.
Figure 55. Historical background of College of Criminal Justice (CCJ)

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The values and goals of the College of Criminal Justice (CCJ) was included in
this section. Values are the traits that the students and members of the college needed to
perform. While the goals are the objectives that the college wish to accomplish.
Figure 56. Values and goals of College of Criminal Justice (CCJ)
In this section the programs offered by the College of Criminal Justice (CCJ) was
listed. The purpose of it is to guide the users about the courses that they can take inside the
said college.
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Figure 57. Undergraduate programs offered in College of Criminal Justice (CCJ)
College of Education (CED)
This part is where the historical background, goals and programs offered in College of
Education (CED) can be found.
Figure 58. College of Education (CED)

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This section expounds the historical background of the College of Education (CED).
It briefly tells the development that the college undergone through the years.
Figure 59. Historical background of College of Education (CED)
In this section the goals of the College of Education (CED) was shown. The purpose
of this part is to explain to the users the objectives that the mentioned college is aiming.
Figure 60. Goals of College of Education (CED)

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This section covers the list of programs that the College of Education (CED) offers.
Figure 61. Courses offered in College of Education (CED)
College of Economics Management and Development Studies (CEMDS)

The historical background, mission and objectives, and programs offered in the
College of Economics Management and Development Studies (CEMDS) can be found in
this part.
Figure 62. College of Economics, Management and Development Studies (CEMDS)

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In this section the historical background College of Economics, Management and
Development Studies (CEMDS) was stated. This portion shows the changes, evolution and
achievements of the college through the years.
Figure 63. Historical background of College of Economics, Management

and Development Studies (CEMDS)
The mission and objectives of the College of Economics, Management and
Development Studies (CEMDS) was included in this section. The purpose of this section
is to inform each user about the aims of this college.

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Figure 64. Mission and objectives of College of Economics, Management and

Development Studies (CEMDS)
The programs offered by the College of Economics, Management and Development
Studies (CEMDS) were displayed in this section to give possible choices to the user for the
courses that they can take.
Figure 65. Undergraduate programs offered in College of Economics,

Management and Development Studies (CEMDS)
94
College of Engineering and Information Technology (CEIT)
The historical background, mission, vision, and goals, and programs offered of College
of Engineering and Information Technology (CEIT) can be found in this part.
Figure 66. College of Engineering and Information Technology (CEIT)
The historical background of College of Engineering and Information Technology
(CEIT) was stated in this section. This section gives information about the growth of the
college.
95
Figure 67. Historical background of College of Engineering

and Information Technology (CEIT)
This section includes the vision, mission and goals of the College of Engineering and
Information Technology (CEIT). The purpose of this section is to informed every user
especially the student in this college about their college vision, mission and goals.
Figure 68. Mission, vision and goals of College of Engineering

and Information Technology (CEIT)
96
The programs offered in the College of Engineering and Information Technology
(CEIT) were listed in this section. It was used to give reference to every user for them to
decide the course that they can choose when they want to be a part of this college.
Figure 69. Undergraduate and non-degree programs offered in College of

Engineering and Information Technology (CEIT)
College of Nursing (CON)
The College of Nursing (CON) historical background, mission, vision and goals, and
programs offered were included in this part.

97
Figure 70. College of Nursing (CON)
The historical background of the College of Nursing (CON) was briefly stated in this
section. It tells the important events, development and the achievements of the college. Its
purpose is for the users to be aware about the origin of the college.
Figure 71. Historical background of College of Nursing (CON)

98
The vision, mission and goals of College of Nursing (CON) was defined in this section.
The purpose of this section is to discuss the perception and objectives of the said colleges
to the users especially to those students who will be a part of it.
Figure 72. Mission, vision, and goals of College of Nursing (CON)
This section presents the programs offered by the College of Nursing (CON). It gives
idea to each user about the courses that they can take in the said college.
Figure 73. Undergraduate programs offered in College of Nursing (CON)

99
College of Sports, Physical Education and Recreation (CSPEAR)
The historical background, mission and vision, and program offered of the College of
Sports, Physical Education and Recreation (CSPEAR) can be found in this part.
Figure 74. College of Sports, Physical Education and Recreation (CSPEAR)
The historical background of College of Sports, Physical Education and Recreation
(CSPEAR) was stated in this section. It gives information about the development of the
college since it was founded.

100
Figure 75. Historical background of College of Sports, Physical

Education and Recreation (CSPEAR)
In this section, the vision and mission of College of Sports, Physical Education and
Recreation (CSPEAR) was shown. It aims to educate the users about the aspirations and
goals of the college.
Figure 76. Mission and vision of College of Sports, Physical

101
The complete course list of College of Sports, Physical Education and Recreation
(CSPEAR) was included in this section as reference for users.
Figure 77. Undergraduate programs offered in College of Sports, Physical

College of Veterinary Medicine and Biomedical Sciences (CVMBS)
The historical background, goals and objectives, and program offered of the College
of Veterinary Medicine and Biomedical Sciences (CVMBS) can be found in this part.
102
Figure 78. College of Veterinary Medicine and Biomedical Sciences (CVMBS)
This section shows the historical background of College of Veterinary Medicine and
Biomedical Sciences (CVMBS). It gives idea about the origin, progress and
accomplishment of the said college.
Figure 79. Historical background of College of Veterinary Medicine

and Biomedical Sciences (CVMBS)
103
The goals and objectives of College of Veterinary Medicine and Biomedical
Sciences (CVMBS) was included in this section. It helps the users to be aware about the
desired outcome of the college.
Figure 80. Goals and objectives of College of Veterinary Medicine

and Biomedical Sciences (CVMBS)
This section shows the program offered by College of Veterinary Medicine and
Biomedical Sciences (CVMBS).

104
Figure 81. Undergraduate programs offered in College of Veterinary

Medicine and Biomedical Sciences (CVMBS)
Office of the Graduate Studies/ Open Learning College
In this part the historical background and the program offered in Office of the Graduate
Studies/ Open Learning College can be found in this part.
Figure 82. Office of the Graduate Studies/ Open Learning College (OGS/OLC)
105
The historical background of the Office of the Graduate Studies/ Open Learning
College was stated in this section. This part also tells the progress and development that
they have been through since the Office of the Graduate Studies was founded.
Figure 83. Historical background of Office of the Graduate

Studies/ Open Learning College (OGS/OLC)
In this section the programs offered by the Office of the Graduate Studies/ Open
Learning College was listed. Its purpose is for the users to be aware about the available
graduate degree courses in the said college.

106
Figure 84. Graduate programs offered in Office of the Graduate

Studies/Open Learning College (OGS/OLC)
Comparison of the present and proposed process
In order to see the differences between the present system and the proposed system, a
table of comparison was prepared. Here, the changes applied to the proposed system were
stated as well as the possible benefits of applying it. Shown in Table 6 was the comparison
of the present and proposed system.
Table 6. Comparison of the present and proposed process

PROCESS PRESENT SYSTEM PROPOSED SYSTEM
Admission There is a possibility that the With the use of the mobile
students didn’t know the requirements application the student can easily
and step-by-step procedure of know the requirements and
admission. procedures in admission.
They need to look for admin staff or The students can prepare the
information desk for them to know the requirements in advance.
details of information that they need. 
107
Table. 6. Continued….
The students can easily proceed to
the next process.
Registration There is a possibility that the hey can easily access

students are not aware in the information that can help them to
requirements and step-by-step accomplish the admission,
procedure of registration.  registration and enrollment process
easily. 
Students look for registrar They proceed to the next process

staff to ask for the requirements without hassle and saves energy,
needed and process of and resources.
registration.
There is a chance that the They can easily identify the next
students are not informed with process and requirements with ease. 
the next process, the
requirements needed, and the
location of the next process.
The students ask the admin The locations are indicated in the
staff about the fees they needed mobile application guide. 
to pay before stamping their
registration form with
“registered”.
Since fees are not indicated in the

mobile application the user still
required to go ask the admin staff
about the fees needs to be pay.
108
Evaluation of the Results and Implementation of Mobile Application Guide to
the Students
E. Verify Phase
The verify phase, the last phase in Define-Measure-Analyze-Design-Verify
(DMADV) method, was about verifying if the developed application meets the needs of
the users. In this phase, the developed mobile application was introduced to the selected
students of Cavite State University. They were also allowed to explore and use the
application. Then, they proceeded to evaluation. The evaluation focused on the relevance,
functionality, reliability, efficiency, usability, portability, and user-friendliness of the
mobile application. The respondents rated the statements using a likert scale (5 for strongly
agree; 4 for agree; 3 for neither agree nor disagree; 2 for disagree; 1 for strongly disagree).
After accomplishing the evaluation, the responses were consolidated and analyzed.
The analyzed data (include the frequency, percentage, cumulative percentage as well as the
mean and standard deviation) were subject to interpretation.
To be able to interpret the mean, another scale was used that serve as a guide. The
scale was obtained using the computation of class intervals provided that the highest
possible mean was five (5) while the lowest rate was one (1).
109
Table 7. Descriptive level of mean

MEAN DESCRIPTIVE LEVEL
4.20-5.00 Excellent
3.40-4.19 Good
2.60-3.39 Satisfactory
1.80-2.59 Unsatisfactory
1.00-1.79 Poor
Evaluation of Mobile Application Guide for the College Students of Cavite State
University- main campus
Relevance is the quality of being directly connected with and important to something
else. To know the relevance of something is to know why it matters or how it is important.
It can be used for assessing, and predicting to which the application satisfies the user. As
shown in the Table 7, having a mean result of 4.73 it implies that the mobile application
relevance is excellent. It indicates that the app provided information that will benefit each
student and can be as a guide for the process of admission, registration and enrollment in
the campus.
Functionality is defined as the quality of being useful, practical, and right for which
something was made. The functions are those that suit expressed or suggested needs. The
usefulness trademark permits the generation decisions about how well application gives
desired functions. These includes the conciseness of the information provided in the
application, accessibility, accuracy, precision of the information, and safety of the users.
As shown in the same table, having a mean result of 4.56 it indicates that the functionality
of the mobile app is excellent and the information in the app is clear, concise and
informative to the users.

110
Reliability describe the capability of the system to continue its service provision under
defined conditions for defined periods of time. Also, it is the quality of being trustworthy
or of performing consistently well. One of the bases is it should open and run smoothly
without delays and interruptions. As shown in the below, having a mean result of 4.52 it
indicates that the mobile application information reliability is excellent that the system uses
reliable standard equipment, widely available and applicable to the variety of uses and
users.
Efficiency is concerned with the system resources used when providing the required
functionality. Likewise, it is the good use of time and energy in a way that does not waste
any. The amount of memory, network, and other related information of the device provides
a good sign of this characteristic. As shown in the summary of evaluation results, having a
mean result of 4.61 it shows that the efficiency of the mobile application is excellent that
the function of the application operates in a reasonable response time and the purpose of
the application was achieved.
Usability is the ease of use and learnability of a program, application, or software. It
is the extent to which a product can be used by users to achieve goals with effectiveness,
efficiency and satisfaction in a specified context of use. The usability characteristic allows
drawing of conclusions about how well application can be understood, learned, used and
liked by the user. As shown in the table below, having a mean result of 4.67 it indicates
that the usability of the mobile app is excellent and the mobile application is intelligibility,
learnability, operability, consistent and useful for every student.

111
Portability refers to the ability of an application to move across environments, not just
across platforms. In here, portability is described as how the application able to be carry
somewhere with the use of a device/smartphone. As shown in the table below, having a
mean result of 4.55 it indicates that the mobile application portability is excellent and it
only required minimal effort in installing the application and was compatible to most
smartphones that the students used.
User-friendly describes a software interface that is easy to use. It is "friendly" to the
user, meaning it is not difficult to learn or understand. While "user-friendly" is a subjective
term, that has several common attributes found in user-friendly interfaces which are:
simple, clean, intuitive, and reliable. As shown in the Table 8, having a mean result of 4.60
it indicates that the mobile application user-friendliness is excellent and the information is
understandable, the language is non-discriminatory and content is free from race, ethnic,
gender, age and other stereotypes.
Table 8. Summary of evaluation results
STANDARD
INDICATORS MEAN INTERPRETATION
DEVIATION
Relevance 4.73 0.5 Excellent

Functionality 4.56 0.61 Excellent
Reliability 4.52 0.65 Excellent
Efficiency 4.61 0.58 Excellent
Usability 4.67 0.55 Excellent
Portability 4.55 0.64 Excellent
User-friendliness 4.6 0.59 Excellent
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Sustainability Management Systems
As seen in our society, people dwell with social, environmental, or personal issues.
With that, an arising approach was introduced to improve the quality of living. The world
is not an exemption to this. At this point of time, the society is at its aim of promoting
efficient environment. As much as possible, wastes must be eliminated. In connection to
this, the goal of developing the mobile application guide is to reduce waste of time,
resources, and money.
Sustainable management is needed because it is an important part of the ability to
successfully maintain the quality of life on our planet. Sustainable management can be
applied to all aspects of our lives. It is said that some spend most of their time developing
sustainability plans – only to have their effectiveness fall short of expectations because of
inadequate implementation. The following are the actions to take for sustainability of the
implementation of this system:
- Educate the students on how to navigate the mobile application guide;
- Explain the relevance and the objective of this mobile application to the students;
- Provide strategies for continuous improvement on the developed mobile
application guide in the process of admission, registration, and enrollment;
- Develop and conduct a mobile application guide evaluation;
- Train the employees to navigate the system; and
- Allocate necessary funds in order to provision the system.

113
SUMMARY, CONCLUSION AND RECOMMENDATION
Summary
The research entitled “Development of Mobile Application Guide for All College
Students in the Process of Admission, Registration, and Enrollment at Cavite State
University” was conducted for the purpose of assessing the present system of the processes
and the experience of the students in the process of admission, registration, and enrollment,
to design and develop a mobile application guide for the students, and to evaluate the results
and implement the use of mobile application guide for the students. Using the Slovin’s
formula, 391 students from Cavite State University were determined to be the participant
of the study. The study was conducted during the academic year of 2018-2019, from
August 2018 to April 2019. Descriptive research was utilized to gather quantifiable
information. The survey questionnaire and interview were the instruments used to gather
data. Moreover, Define-Measure-Analyze-Design-Verify (DMADV) method was used to
attain the purpose of the study.
In the assessment of the present system of admission, registration and enrollment, and
identification of problems encountered by the students of Cavite State University – main
campus, the results were interpreted and analyzed for it served as the evidence to support
the conclusion and recommendations. The administration office of the University was
interviewed to gather data regarding the present process of admission, registration, and
enrollment at Cavite State University – main campus. Then, the flowcharts were used to
envision the present admission, registration, and enrollment process in Cavite State
University. With this, the problems were able to spot easily. This phase also presented the
114
data gathered from the survey questionnaire. The survey was classified into three
categories: Personal Information, System Evaluation, and Problem Identification.
Problems observed in the process of Admission, Registration, and Enrollment was
identified. The problems found were categorized into three using an Affinity Diagram. The
three categories were unconsolidated information about process procedures and
requirements, poor instructions about process location, and unexposed process
administrator. An affinity diagram was presented to visualize and to determine easily the
problems.
The assessment of the experience of the college students in the process of admission,
registration, and enrollment covered the translation of the problems identified into
significant figures to quantify the data. The problem categories were used in Pareto
analysis. This led to further refining the problems that produce significant overall effect.
The tool was used to identify the problem that needs to be solved with the most importance.
To further analyze the situation, an interrelationship diagram was utilized. It proves that
the problems affect each other. On the other hand, tree diagram was presented to find the
possible solution to the problem categories. Each problem categories provided a set of
possible solutions to further generate a resolution to the problems encountered and to even
incorporate these solutions to improve the present system.
The design of the system focused on the function and the features of the mobile
application that aimed to help the incoming first year, old, transferee, returnee, shiftee,
second courser, and foreign student to easily access the information regarding the process
of admission, registration, and enrollment. It made sure that the system would be capable
of allowing relevance, functionality, reliability, efficiency, usability, portability, and user-

115
friendliness. Proposed system flow chart was presented to more visualize the improvement
of the system.
As for evaluation, 100 participants were asked to criticize and explore the mobile
application, and to give a truthful feedback to the mobile application guide. In terms of
relevance, the attributes listed in this section were said to be excellent.
Meanwhile, the functionality of the mobile application guide was said to provide
information clearly, easy to find, had accurate and correct data, modules were
interconnected with each other, precise in its results, did not interfere with the user’s
security. It was interpreted as excellent.
The mobile application was excellent in its reliability. It is reliable in its normal use,
bug-free, and used as standard equipment.
The aforementioned mobile application was topped in its efficiency feature. It
achieved its purpose, the function of the application operated in a reasonable response time,
and lastly, it helped user to achieve its goal.
In usability feature, the intelligibility, learnability, operability, consistency, and
usefulness of the mobile application had an excellent remark.
Speaking of portability, the mobile application was excellent in this feature. The effort
to install the application was minimal and it was usable and accessible on many
smartphones.
116
At last, its user-friendliness regarding the information provided was understandable,
language is non-discriminatory, and content is free from grammatical errors and spelling,
was excellent.
Conclusion
In the final analysis, the developed mobile application as a guide to all college students
in the process of admission, registration, and enrollment at Cavite State University is
indeed relevant in completing each process because in particular, during the development
of the mobile application, the following was established:
1. Problems encountered by the students in the present system were unconsolidated
information about process procedures and requirements, poor instructions about
process location, and unexposed process administrator. These were classified using
Industrial Engineering tools and techniques, namely: Affinity Diagram, Frequency
Chart, and Pareto Analysis Chart.
2. The student information was collected through survey method and it was translated
into data that served as a reference in assessing their experience in the process of
admission, registration, and enrollment at Cavite State University.
3. The mobile application was designed and developed to guide the students in
completing each process that mainly focused on addressing the problem with
process and requirements, and process location.
4. Lastly, the mobile application was evaluated by the respondents of the study and
the result of the responses fall under excellent, which means that the application
was successful in addressing the problem with the process.

117
Recommendations
To leverage the opportunity that technological advancement offers in the advocacy to
guide the students in building career with Cavite State University, it is recommended to:
1. make the application interactive and provide additional features to highlight the
crucial steps, information, and or procedure to guide the students further;
2. include a campus map and apply the navigation system of Global Positioning
System (GPS) in helping the students cope with the struggle in locating areas within
the campus; and
3. apply future technology to the development of mobile application as a guide.

118
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APPENDICES
122
Appendix 1
Survey Questionnaire
123
124
125
126
Appendix 2
Evaluation Survey Questionnaire
127
128

Application of Cognitive Ergonomics in The Development of Mobile Application Guide in Admission and Registration at Cavite State University

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APPLICATION OF COGNITIVE ERGONOMICS IN THE DEVELOPMENT OF

MOBILE APPLICATION GUIDE IN ADMISSION AND

RIANNE ALLYZA A. CONCEPCION

Presently she is residing at 582 Luksuhin Ibaba, ALfonso, Cavite.

She obtained her degree in June 2019.

She obtained her elementary education at Buenavista Elementary School in 2010

University – Main Campus at Indang, Cavite in the Bachelor of Science in Industrial

Cavite State University Student Chapter (PIIE-CSC).

She obtained her degree in January 2020.

child of Lotero G. Torres and Emma A. Torres.

University in 2014 in the Bachelor of Science in Industrial Engineering program. In 2015,

University Student Chapter (PIIE-CSC) since then.

She obtained her degree in June 2019.

the preparation and completion of this study:

suggestions throughout the study;

betterment of the study;

information with regards to the study;

RIANNE ALLYZA A. CONCEPCION

MARIA VICTORIA A. TORRES

CONCEPCION, RIANNE ALLYZA A.; RIFE, JUSMINE B.; and TORRES,

Mobile application, by definition, is a computer program or software application

development of mobile application.

Define-Measure-Analyze-Design-Verify (DMADV), respectively. Surveys, official

Random Sampling and Slovin’s Formula.

students, namely: unconsolidated information about process procedures and requirements,

to evaluate the application were the relevance, functionality, reliability, efficiency,

usability, portability, and user-friendliness. Overall, respondents rated the application as

technology to the development of mobile application as a guide.

BIOGRAPHICAL DATA…………………………………………………........ iii

LIST OF TABLES………………………………………………………….…... xii

LIST OF FIGURES………………………………………………………….…. xiii

LIST OF APPENDICES…………………………………………………….…. xviii

Statement of the Problem…………………………………………….…... 3

Objectives of the Study……………………………………………….….. 3

Significance of the Study………………………………………….……... 4

Scope and Limitations of the Study……………………………………… 5

Time and Place of the Study…………………………………..….……... 5

REVIEW OF RELATED LITERATURES.................................….................. 9

Data Gathering Procedures……………………………………………..... 34

RESULTS AND DISCUSSION………………………………………………... 36

1 Sample size per college………………………………………………... 34

Frequency table for problems categorized as lack of information

3 Frequency table for problems categorized as poor instructions

4 Frequency table for problems categorized as unexposed

5 Summary of data for the categorized problems in the process

6 Comparison of the present and proposed process……………………….. 107

7 Descriptive level of mean……………………………..……………….... 110

8 Summary of evaluation results…………...……………………………… 112

1 Conceptual framework of the study…………….....………………….. 8

2 Flowchart of present system of admission for

3 Flowchart of present system of admission for transfer students.….…...

5 Flowchart of present system of admission for

6 Flowchart of present system of registration and enrolment

7 Flowchart of present system of registration and enrollment

8 Flowchart of present system of registration and enrollment

9 Flowchart of present system of registration and enrollment for

10 Flowchart of present system of registration and enrollment

12 Frequency chart for unconsolidated information about

13 Frequency chart for poor instructions about

14 Frequency chart for unexposed process administrator...…..…………..

18 Flowchart for the proposed system………………………………….... 61

19 Home page of the app………………………………………..……….. 62

20 Mandate of the campus………………………………………..……… 62