FREDELINO NAZARENO CEREZO JR

______________________________________________________________

Experienced Human Resources  (046) 527 - 9118

Specialist with a demonstrated history of  +63926-087-3763
working in the internet industry. Skilled in
Microsoft office, Sales, Management,  fredncerezo@gmail.com
Leadership, and Strategic Planning. Strong
operations professional with a Bachelor of  149 Timalan Concepcion
Science in Business Administration focused in Naic, Cavite, 4110 Philippines
Human Resource Development Management
from Polytechnic University of the Philippines in linkedin.com/in/fredelino-
– Maragondon Branch. nazareno-cerezo-b8078a103

EDUCATION COMPETENCIES
Bachelor of Science in Business Administration LEADERSHIP
Major in HRDM The ability to establish a team effort that promotes working
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES towards a common goal.
MARAGONDON BRANCH PROJECT MANAGEMENT
2013 – 2017 Can bring together all aspects of a project, such as resources or
planning, that are needed to complete it efficiently and in a
Bachelor of Science in Nursing (Undergraduate) timely manner.
MANILA TYTANA COLLEGE
INTERPERSONAL AWARENESS
(formerly MANILA DOCTORS COLLEGE)
The ability to have and show empathy to others. Listens well
2007 – 2010
and responds in a non-threatening way.
Batch Salutatorian COMPUTER COMPETENCY
HOLY NAZARENE CHRISTIAN SCHOOL Experienced in Microsoft Office Application, skilled in computer
2003 – 2007 operation, knowledgeable in basic configuration and
troubleshooting of computer system.
Batch 1st Honorable Mention FLEXIBILITY
TIMALAN ELEMENTARY SCHOOL Ability to adapt to changes while keeping focus on goals and
1997 - 2003 apply knowledge to new circumstances.

CERTIFICATION
April 6, 2014 – CIVIL SERVICE EXAMINATION (PROFESSIONAL) Examinee #: 198694
Dasmarinas, Cavite Rate: 80.13
WORK EXPERIENCES
FLEET MANAGER
Mober Technology PTE. Inc January 2019 – August 2019
➢Constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training
and effectively retaining partner drivers on the platform;
➢Actively moderate, leverage, incentify and rule the driver community to shape the best service quality to users and the
best worth for drivers;
➢Identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues;
➢Constantly track the efficiency of the Fleet team and the service quality provided to the network and deploy
corrective/improvement actions.
PEOPLE OPERATIONS ASSOCIATE
Lalamove Philippines August 2018 – December 2018
Assists the People Operations Manager in:
➢Maintaining, updating, and ensuring accuracy of all HR records, systems, user guides and internal policies.
➢Coordinating company events such as team building and Christmas party as well as other regular and ad hoc events.
➢Providing backup support to Recruiting as needed
➢Assisting in all round office administration including but not limited to procurement of office equipment and supplies,
filing, office equipment maintenance, stationeries and pantry’s supplies etc.
SENIOR CUSTOMER HAPPINESS ASSOCIATE
Lalamove Philippines August 2017 – July 2018
➢Manage day-to-day activity of the CH Team specifically on performance management on an Agent level;
➢Improve Customer happiness experience both clients and drivers, create engaged customers and facilitate organic growth;
➢Monitor quality of the team through the quality platform established and keeping accurate records and documents
customer service actions and discussions;
➢Manage escalation requests from clients, users and drivers;
➢Coaching and Development of the level 1 Associates;
➢Endorsing of pending cases to the Supervisor and aligning it with the proper department;
➢Provide day-end report of the things that happened during the whole shift and maintain orderly workflow according to
priorities.
HUMAN RESOURCE INTERN
Embassy of the United States of America - Manila May 2016 – July 2016
➢Manages e-filing and other job application files;
➢Printing and Initial Screening of job applications;
➢Data entry of personal information into the applicant database;
➢Creating Official Personnel Files of new hires;
➢Employee Records Management;
➢Answering of phone calls and providing information on job vacancies;
➢Preparing regret letters for unsuccessful applicants;
➢Assisting the recruitment staff with the scheduling of pre-employment examinations and conducting the tests;
➢Assisting other HR staff with their routine work and special projects.
MARKETING DEPARTMENT INTERN
Cebu Pacific Air March 2015 – July 2015
➢Make sure that everything is properly organized for the convenience of the whole team.
➢Check e-mails for any sponsorship request and forward to corresponding staff to review the requests.
➢Send regret mails to unapproved sponsorship request.
➢Monitor the stocks and availability of pull-up banners, die cuts, die planes, giveaways and supplies.
➢Sending data through fax machine, routing of documents to different department, sending and receiving packages to
cargo from different station of the airlines all over the country.
➢Preparing and sending giveaways package for different events.
➢Ensure that the flights of the guests and approved sponsorships were booked accordingly.
STAFF / ENCODER
Holy Nazarene Christian School June 2012 – March 2013
➢Strictly comply and perform very well with the tasks given in accordance to its school policies and procedures.
➢Give an accurate and even complete data that is necessary to the needs of the organization.
➢Provide assistance to one’s superior by encoding the right information or data needed.
➢Encode the necessary data give a complete, accurate and organized manner that is important to the needs of the
administrators and students.
CUSTOMER SERVICE REPRESENTATIVE
MCTB Access Inc. August 2011 – April 2012
➢Place outbound follow-up calls regarding the application of the customer.
➢Answer questions about the loan application, the company, and issues with account for the customer.
➢Assist customers with their application process.
➢ Meet the daily quota for every shift.

CHARACTER REFERENCES
DR. AGNES Y. GONZAGA DR. CARMELITA C. CAULI MR. ALMAN A. COLLANTES
Head, Academic Programs Area Coordinator, JPMAP HR Assistant – Recruitment
PUP – Maragondon Branch PUP – Maragondon Branch U.S. Embassy – Manila
aygonzaga@gmail.com Carmelita_cauli@yahoo.com.ph CollantesAA@state.gov
+63977-802-7584 +63956-165-1552 +63926-662-2019