Академический Документы
Профессиональный Документы
Культура Документы
VingCard VISIONLINE
Version 1.12.0
Table of contents
1. ABOUT VISIONLINE............................................................................................................. 5
1.1 AUTOMATIC ONLINE OPERATIONS .................................................................................................................................. 5
1.2 TO START THE SOFTWARE .............................................................................................................................................. 5
1.3 GENERAL ABOUT THE VISIONLINE SOFTWARE (VERSION 1.12.0) ............................................................................... 6
1.4 BACKUP OF DATABASE................................................................................................................................................... 7
1.4.1 Backup to folder, USB memory, diskette etc......................................................................................................... 7
1.4.2 Database administration ......................................................................................................................................... 8
1.4.3 Restore from folder, USB memory, diskette etc .................................................................................................... 8
1.5 HOUSEKEEPING .............................................................................................................................................................. 9
1.6 EXPORT A DATABASE FOR SUPPORT ............................................................................................................................... 9
2. CARDS ............................................................................................................................... 10
2.1 GENERAL ABOUT CARDS .............................................................................................................................................. 10
2.1.1 To verify a card .................................................................................................................................................... 11
2.1.1.1 To extend the expiration time of a card......................................................................................................... 11
2.1.1.2 To view the counter status on a card ............................................................................................................. 12
2.1.1.3 To verify tracks 1 and 2 ................................................................................................................................ 12
2.1.2 To discard a card .................................................................................................................................................. 13
2.1.3 Card receipts ........................................................................................................................................................ 13
2.1.4 To prevent invalid staff card usage ...................................................................................................................... 13
2.2 ACCESS CARDS............................................................................................................................................................. 14
2.2.1 Guest card ............................................................................................................................................................ 15
2.2.1.1 Group check-in.............................................................................................................................................. 15
2.2.2 Joiner card............................................................................................................................................................ 16
2.2.3 Suite card ............................................................................................................................................................. 16
2.2.4 Joiner suite card ................................................................................................................................................... 17
2.2.5 Guest card advanced ............................................................................................................................................ 17
2.2.6 Future arrival card................................................................................................................................................ 18
2.2.7 Future arrival suite card ....................................................................................................................................... 18
2.2.8 One time card ....................................................................................................................................................... 19
2.2.9 Meeting room card ............................................................................................................................................... 20
2.2.10 Staff card ............................................................................................................................................................ 21
2.2.11 Emergency card.................................................................................................................................................. 22
2.2.12 Power down card................................................................................................................................................ 23
2.2.13 Vision construction card .................................................................................................................................... 23
2.2.14 To limit the guest card issuing ........................................................................................................................... 23
2.3 FUNCTION CARDS ......................................................................................................................................................... 24
2.3.1 Cancel card........................................................................................................................................................... 24
2.3.2 Clearance card...................................................................................................................................................... 25
2.3.3 Stand open card.................................................................................................................................................... 25
2.3.4 Revoke passage card ............................................................................................................................................ 26
2.3.5 Privacy card ......................................................................................................................................................... 26
2.3.6 Blocking card ....................................................................................................................................................... 27
2.3.7 Read-out card ....................................................................................................................................................... 28
2.3.8 Read-out card advanced ....................................................................................................................................... 29
2.3.9 Reporting card...................................................................................................................................................... 30
2.3.10 Operator card ..................................................................................................................................................... 31
3. LISTS ................................................................................................................................. 32
3.1 GENERAL ABOUT LISTS ................................................................................................................................................ 32
3.2 CARDS ......................................................................................................................................................................... 33
3.3 USERS .......................................................................................................................................................................... 34
3.4 USER GROUPS............................................................................................................................................................... 36
3.5 DOORS ......................................................................................................................................................................... 37
3.5.1 Online commands for a door................................................................................................................................ 38
3.6 DOOR AREAS ................................................................................................................................................................ 39
3.7 CALENDAR ................................................................................................................................................................... 39
3.8 TIME SCHEDULES ......................................................................................................................................................... 39
3.9 OPERATORS ................................................................................................................................................................. 39
3.10 OPERATOR TEMPLATES .............................................................................................................................................. 41
3.11 COUNTERS ................................................................................................................................................................. 41
3.12 DEVICES..................................................................................................................................................................... 41
In the hotel locking system VingCard VISIONLINE, the locks are standalone and battery powered; all information is
stored and carried on the cards.
The keyword is security; the use of time limited cards that can be cancelled if they are being improperly used ensures that
unauthorized access will not take place. There is also the possibility to keep records of the transactions in the lock to see
who entered and when.
An electronic locking system is installed to raise the security at the hotel and to make the hotel routines easier. The flexibility
of the system makes it perfect for all types of hotels - the system can be configured to meet every hotel’s demands.
Each VISIONLINE system has its unique system identity that ensures that no locks at your property can be opened with
a card from another property. The system identity is contained in the database and is not known to anybody - not even
to VingCard. It is therefore necessary that you assure that the following items are securely stored in case there is a hardware
error on your system that includes loss of all backups.
Backup of the database (see section 1.4 for details) - this has to be a backup made after setting the system ID
System-ID card; see Setup manual VingCard VISIONLINE for information about this card
If these items are stored in a secure way, it will be possible to recover the system after a hardware error that includes loss
of all backups.
Each staff member who is a cardholder is a user - persons with cards to unlock doors as well as operators with cards to use
the VISIONLINE software. See 3.3Users for more information.
Everyone who uses the VISIONLINE software is an operator. Every operator belongs to an operator template that defines
the operator’s authority in the system. To log on to VISIONLINE, the operator must have an operator card, a user ID and
a password. From the beginning, only the operator system manager is included in the system. At first start of the system,
the system manager does not have any operator card but instead enters a license code. See Setup manual VingCard
VISIONLINE for more information about first start of the system. See 3.9 Operators for more information about operators.
Before starting to use the software, items such as user groups, doors, time schedules etc must be set up. These operations are
described in Setup manual VingCard VISIONLINE. The setup operations are normally made once, but changes can naturally
be made at any time later on. There are however some exceptions, e.g. group authority and blocking groups; once they have
been set up, they cannot be changed.
Note: Several software options are available; see chapter 8 Options for brief descriptions. Each option also has a separate
option instruction with more detailed information; these documents are listed in Appendix G: Read more. That appendix
also lists other documents that are referred to from this manual.
Note: Some information is shown as alerts at logon, e.g. if backup has not been done for a specified number of days or if
certain card types are about to expire. The alerts are presented in a wizard-like dialog. The logon alerts are also shown if
File/Show logon alerts is chosen.
The navigation window has three tabs; the Cards tab, the Lists tab and the Reports
tab. All cards, lists and reports available for the user’s level of authority are shown
here. Double click on a card, list or report to move on, or mark the wanted function
and press Enter.
The Online tab is only shown if an online option has been set. The different choices
under the Online tab are described in chapter 5 Online.
There are different ways of navigating in the software: the menu bar, the tool bar and
the navigation window. Furthermore, it is often possible to reach one specific dialog in
many different ways. The name of the open dialog is always displayed in the title bar.
Several dialogs can be open at the same time; only one can be active at a time though.
For more information and tips about working in Windows, please see Appendices A:
Keyboard and Dialog and B: Tips on how to work in Windows.
Note: If no windows are open in the software, the context menu to the right is shown
if pressing Shift+F10 or right-clicking.
Note: After the first backup to diskette or folder, a warning will by default be shown at logon if backup has not been done
for 7 days. If desired, the number of days can be changed at Tools/Options/System/Database backup; enter the
desired number of days and click OK.
The number of days to keep events, cards and – if applicable – completed alarms are system parameters which can be
modified under Tools/Options/System/Housekeeping.
Note: If no housekeeping has been run for 7 days (or any other time defined under Tools/Options/System/
Housekeeping), a warning will be shown at logon. You will also be asked whether you want to start housekeeping or not.
This enables a property with problems to export the current database and send it to Technical support without having to
reveal the system ID. This enhances security as it ensures that not even the staff at Technical support can issue cards for
any lock on the property.
Note: All cards except for magnetic cards must be purchased from VingCard.
Note: The icons in the navigation window show whether a card is a magnetic/Ultralight/1k card, a smart/4k/CryptoRF
card or if it can be either.
Note: For security reasons, the operator must enter his password for each card that is to be issued. If this setting should
for some reason be changed, follow the steps regarding Tools/Options/System/Security in Setup manual
VingCard VISIONLINE.
Note: Some card encoders can be used for automatic update of certain card types. See Installation instruction Auto-update
and validation option for further information.
Guests and joiners with access to the same guest room belong to the same “party”. A new guest card will always cancel the
previous party in the lock; the old guest cards are marked as “overridden” in the database and will no longer have access to
the room. All guest cards have got override numbers which are sequential, i.e. a later issued guest card has got a higher
override number than an earlier issued guest card for the same room.
Other card statuses which can appear in the card list; see 3.2 Cards for more information about card list search filters etc:
• valid
• overridden
• not issued
• cancelled; see 2.3.1 Cancel card for details
• expired
• overwritten; if a card has been overwritten with new information, the old card information is still shown in the
card list as for a separate card
• discarded; if a card should not be used anymore at all, it can be discarded (see 2.1.2 To discard a card for details)
For all encoder types (except for the manual magnetic card encoder,
MCE), the cards are read before they are encoded - if a valid card is
presented at the encoder, a dialog alerts the operator.
Fields that are connected are highlighted with color when the
marker is in one of them. When the No. of days value is changed,
the Expiration time will change automatically and vice versa.
Most cards in the system have an expiration time that is possible to
change. Put the marker in the field and enter the new expiration
time; both time and date can be changed in this way. The expiration
time on power down cards, emergency cards and system-ID cards
(and the optional local code cards; see Installation instruction Local
codes option for hotel systems) is unlimited and cannot be changed.
In card dialogs with treeview for the doors, e.g. the Staff card
dialog as in the example to the right, a range of doors in the same
door area can in the treeview be marked in one operation.
For information on how to set up a counter, see Setup manual VingCard VISIONLINE.
Note: Please note the difference between discarding and cancelling a card. Cancelling is used for cards that are lost while
discarding is used for cards that are physically damaged. A cancelled card can if found be re-encoded and used again, while
a discarded card should not be used anymore at all. See 2.3.1 Cancel card for details about cancelling of cards.
To discard a card:
1. Double click on Cards under the Lists tab in the navigation window.
2. Click OK to get the entire card list, or enter an appropriate search filter and click OK.
3. Mark the concerned card in the card list and click Discard.
1. Double click on Cards under the Lists tab in the navigation window.
2. At Status in the Cards - Search filter dialog, choose ‘Discarded’ and click OK.
Some fields on the card receipts are mandatory (such as the cardholder’s name and the card type) while other fields are
optional. The margins of the receipts can also be modified. See Setup manual VingCard VISIONLINE (section To modify
settings under Tools/Options) for details about modifying the settings for receipts.
Note: If the template card is not applicable, click the in the info bar to ignore the template card.
The access cards are found both in the navigation window and in
the menu Cards. VISIONLINE has a very user-friendly interface.
It keeps track of the rooms that are occupied, i.e. where a valid
guest card already exists. If a new guest-related access card is
made to an occupied room, a dialog alerts the operator.
Note: The guest card cannot give access to staff doors. If a guest needs access to meeting rooms etc, a guest advanced card
can be issued; see 2.2.5 Guest card advanced for details. It is also possible to set up the meeting rooms etc as common rooms
(see Setup manual VingCard VISIONLINE for door setup) or to issue a meeting room card for the concerned guest (see 2.2.9
Meeting room card for details).
Note: The joiner card will be cancelled in the lock when a guest card issued at a later time is presented at the lock.
Note: A valid future arrival card, i.e. whose check-in time but not expiration time has passed, will cancel a valid guest
card or a used power down card. A new guest card will cancel a valid future arrival card.
Note: A valid future arrival suite card, i.e. whose check-in time but not expiration time has passed, will cancel a valid
guest card or a used power down card. A new guest card will cancel a valid future arrival suite card.
Note: If group access is used in the system, meeting room cards can have badge numbers. The badge numbers are shown in
the card list. See the section about group access in Setup manual VingCard VISIONLINE.
Note: If a meeting room card is verified, the title bar will show if the card has a pending auto-update. There will be also
be an info bar from which the card template can be loaded or ignored; see section 2.1.4 for more information.
Note: If group access is used in the system, staff cards can have badge numbers. The badge numbers are shown in the card
list. See the section about group access in Setup manual VingCard VISIONLINE.
Note: If blocking groups are enabled in the system, the tooltip on the user group field will show the blocking group. See
Setup manual VingCard VISIONLINE for more information about blocking groups.
Note: If the Auto-update and validation option is used in the system and auto-validation is enabled, the tooltip on the
expiration time field will for a verified staff card show the validation expiration time. To enable auto-validation, mark
“Encoded or re-encoded (auto-update) cards will automatically be validated” at Tools/Options/Validation. See
Installation instruction Auto-update and validation option for more information about the option.
Note: If a staff card is verified, the title bar will show if the card has a pending auto-update. There will be also be an info
bar from which the card template can be loaded or ignored; see section 2.1.4 for more information.
Note: The emergency cards have to be issued at the installation. If needed, extra emergency cards can be issued later on.
It is however important to be careful about the emergency cards and to keep them in a safe place when they are not in use.
There are two kinds of emergency openings; regular and stand open. These are system parameters set up by the
distributor. The parameter cannot be changed at the hotel. The regular opening means that the lock will be open during its
opening time and then lock. The emergency stand open means that the lock is opened when the emergency card is first
presented. The emergency card must be presented a second time to lock it again.
The system settings report will show what kind of emergency opening you have at the hotel; see 4.3 System settings.
Note: Inform the fire department about the locking system and the emergency cards! Local regulations must be followed.
Note: Only one power down card may be handed out per room, since additional power down cards for the same room
will override the previous ones in the lock. This applies even if the first issued power down card has not been used in
the lock yet.
Note: A power down card will cancel a valid guest card and a valid future arrival card. A new guest card or future arrival
card will then cancel the used power down card.
Note: If one or more power down cards have been used, make a list of the room numbers and issue new power down
cards to replace the used ones as soon as the system is back in operation. Always keep the power down cards in a safe
place when they are not in use.
Note: Events that are shown in the Read Events from Card dialog can be marked and copied to the clipboard
using Ctrl+C.
Note: No. of days regards the card’s validity, not the validity of the function.
Note: No. of days regards the card’s validity, not the validity of the function.
Note: If a user group - e.g. for managers - shall have access even when the lock is set in privacy, the group must be set up
to ignore privacy. See the section about user groups in Setup manual VingCard VISIONLINE for more information.
Note: For online doors, no blocking card is needed; instead an online command can be used. See sections 5.2 Block
and 5.3 Unblock. The online blocking and unblocking commands require the Online advanced option; see section 8.15
for details.
The lock is set in blocking mode the first time the blocking card is presented at the lock; depending on lock model there is
a long green LED flash and/or a short beep. The second time the blocking card is presented at the lock, the lock is reset to
normal mode again; depending on lock model there are two short green LED flashes and/or a short beep.
Note: No. of days regards the card’s validity, not the validity of the function.
Note: If a blocking card is verified, the title bar will show if the card has a pending auto-update. There will be also be an
info bar from which the card template can be loaded or ignored; see section 2.1.4 for more information.
Once the information is retrieved from the lock, it can be transferred to the VingCard PC:
1. Click on the icon Read events from card (or press F7) or Read parameters from card (or press F8)
depending on what kind of read-out card it is, and present the card in the encoder.
2. In the dialog which appears, click Read card to see the fetched events. The events/parameters can only be fetched
from the card once and then they are erased from the card. They can however be read out from the
lock again.
Note: The dialog Read events from card shows some fields from the card list: card status, issue time, expiration
time, start time and cancel time.
3. If you want to show the
properties of a card: mark the
card in the Read events
from card dialog, right click
and choose Show card. The
card dialog will be shown.
4. If you want to show more
information about the events
for a card, right click on the
card in the Read events
from card dialog and choose
Track card. The event list for
the card will be shown.
5. If you want to show more detailed information for a card, right click on the card in the Read events from card
dialog and choose Go to card list. The card will be shown in the card list.
Note: Events that are shown in the Read events from card dialog can be marked and copied to the clipboard
using Ctrl+C.
Note: Parameters that are shown in the Read parameters from card dialog can be marked and copied to the clipboard
using Ctrl+C.
Present the card at a lock to make a read-out; there is (depending on lock model) a yellow continuous LED and/or a ticking
sound while the information is being transferred. Wait for a short green LED flash and/or a chirp sound before retracting
the card, or the operation will not be successful. One Read-out card advanced can be used in several locks. When the card
is full, three short red LED flashes and/or three beeps will alert the user.
Once the information is retrieved from the lock, it can be transferred to the VingCard PC:
1. Click on the icon Read events from card (or press F7) and present the card at the encoder.
2. In the dialog which appears, click Read card to see the fetched events. The events can only be fetched
from the card once and then they are erased from the card. They can however be read out from the lock again.
Note: The dialog Read events from card shows some fields from the card list: card status, issue time, expiration
time, start time and cancel time.
3. If you want to show the
properties of a card: mark the
card in the Read events
from card dialog, right click
and choose Show card. The
card dialog will be shown.
4. If you want to show more
information about the events
for a card, right click on the
card in the Read events
from card dialog and choose
Track card. The event list for
the card will be shown.
5. If you want to show more detailed information for a card, right click on the card in the Read events from card
dialog and choose Go to card list. The card will be shown in the card list.
Note: Events that are shown in the Read events from card dialog can be marked and copied to the clipboard
using Ctrl+C.
1. Go to Tools/Options/Report types.
2. Expand 'Report Event 1' etc by clicking the
plus sign. Follow the instructions at Tools/
Options/Report types to rename the
desired report types.
3. If applicable, check the reports that should
automatically be sent through PMS.
4. Click OK. The list can be completed at any time.
If the operator cards are of smart card type, they can also be used in the HCU. Once the system ID has been set in the HCU,
an operator card is needed to access the HCU. At Tools/Operator template X-reference, it can be defined whether an
operator card shall give access to the HCU or not: choose the Options tab, mark “Operator card will also access HCU”
and click OK.
Note: The operator card cannot be used in the locks; it is only used to determine an operator’s level of authority in the
software and (for smart cards) in the HCU. It is however possible for an operator to use his staff card as an operator card as
well - see 3.9 Operators for details.
All lists can be printed; either on paper, if a printer is connected, or to a file. The database
will be too big if all cards and events are stored for too long; therefore, printing to file is
an option for customers who want to store the different lists. If printed to a file, it is
saved as an xls-file and can be processed in Microsoft Excel.
In the folder where VISIONLINE has been installed, there is also a separate program
(ImportExport.exe) with which you can export data to an xls-file and also import
user data to the VISIONLINE database. Contact your distributor for further information.
When you select Print in a list dialog, you will get the options Print to file, Print with
additional note, Print and Selection only. Even if no additional note is chosen, all
printed lists will have a note with type of list and time of printing. On the last page of a
printed list, you will always find a note about the total number of rows in the list.
Note: When adding new data, click Save to save the data and keep the text in the fields,
click New to save the data and empty the fields. When no more data is to be added, click
Close to return to the list.
It is often possible to add descriptions when adding new data. The descriptions can be anything you want; their function is
only to make the operation of the system easier.
To see the dialog where data was added, click Properties. To make changes in the data, make the changes and click Update.
By right clicking in some of the lists, it is possible to copy an existing record and give it a new name. This can for example
be used for operator templates and user groups. The button alternatives are also shown when right clicking on a record in
the list.
In some lists, there are additional alternatives when right clicking on a record in the list; see the different list sections for
further information.
Note: The right click menu in a list can also be reached by marking the applicable item in the list and pressing Shift+F10.
Please see Appendix B: Tips on how to work in Windows for some tips on how to sort and process lists.
Note: If a card has been saved for auto-update, the column ‘Saved’ (which is found when scrolling to the right end of the
card list) will show when the saving took place.
Note: If a card is no longer found in the database due to a restore (see section 1.4.3), the card will at verification be added
to the database. In this case, there will not be any card holder; instead the card list will say ‘Auto-Added’ for the card. By
right-clicking on the card in the card list and choosing Assign card holder, the dialog Users <Cards> will be shown.
Mark the applicable card holder and click Select.
3.3 Users
Each staff member who is a cardholder is a user - persons with cards to unlock doors as well as operators with cards to use
the VISIONLINE software.
Note: Each user must belong to a user group. The user groups can be added while adding the users, but for a better
overview all user groups can be set up in advance. See Setup manual VingCard VISIONLINE for more information about
setting up user groups.
Note: The user list has a column ‘Created by’ (scroll to the right) which shows the user ID of the operator that issued
the card.
To add/modify a user:
button
is pressed, the client will ask the Active Directory server
for last name, first name, e-mail and cell phone.
3. The user must belong to a user group; should there not be
a suitable one, make a new user group by clicking the
button.
4. If the user should have access to any keypad units, enter
a PIN code (unless it has been set up to be randomized
for new users) and confirm it. To set
up PIN randomization: go to Tools/Options/
System/PIN, mark "Randomize PIN when
adding new users" and click OK.
Note: If blocking groups are enabled in the system (see section about blocking groups in Setup manual VingCard
VISIONLINE), the tooltip on the user group field will show the blocking group.
1. Choose an option in the Search in combo box and type the first letters or digits in the Search for field. If nothing
is chosen at Search in, the search will automatically be done in the User ID field; just start typing the first
characters of the search word.
If an employee changes department within the hotel, this should be reflected in the VISIONLINE software.
To modify the user group of a user, follow the steps below:
If there is a reorganization of
working groups etc, this might
lead to the removal of one or
more user groups from the
system. If you try to remove
a user group which is not empty,
you will get the message to
the right. If you try to remove
several user groups which are
not empty, you can either skip
a group and go to the next
group that is marked, or
abort the entire operation.
For detailed information about setup of user groups, group access and blocking groups, see Setup manual
VingCard VISIONLINE.
For detailed information about the auto-blocking option, see Installation instruction Auto-blocking option.
Note: The door list has a column ‘Last initialized’ which shows the time for last initiation; scroll to the right in the door list
to find it.
Note: The door list e.g. shows what firmware version that is used in each door. The column ‘Firmware’ is found by
scrolling to the right in the list.
Note: If any of the options Auto-update and validation or Local codes is enabled, the door list will have a column
‘Keypad’ showing what doors that have a keypad. The column ‘Keypad’ is found by scrolling to the right in the list.
1. Choose an option in the Search in combo box and type the first letters or digits in the Search for field. If
nothing is chosen at Search in, the search will automatically be done in the Door field; just start typing the
first characters of the search word.
Clear stand open – the stand open (unlocked) mode in the door will be revoked
and the door will go back to normal mode again, i.e. card and/or code will be required to open it.
Set revoke passage – this is used if a door with passage time schedule must be locked for a while.
Clear revoke passage – this is used to set the passage time schedule in the door again.
Emergency open (normally performed by the distributor; else the Safety option, see 8.21, and the Online advanced
option are required) – the door will be set in emergency stand open mode, i.e. be unlocked until it is emergency closed.
The time when emergency open was set will be shown in the door list.
Emergency close (requires the Online advanced option) – the door will be emergency closed, i.e. the emergency open
will be revoked and the door will go back to normal mode again, i.e. card and/or code will be required to open it.
Checkout – the override number in the door will increase, so that none of the guest cards (guest, joiner, suite, joiner
suite, guest advanced and future arrival) that have been valid in the room will be able to enter anymore. However, if
a grace time has been set up at Tools/Options/Online/Miscellaneous, the cards will be able to enter during the
grace time.
Mark as temporarily offline (requires the Online advanced option) – the door will be offline until an event comes from
the door.
Show blocked groups (requires the Online advanced option) – this alternative will show
• user groups (or blocking groups) that have been blocked with the blocking command; see 5.2 Block
• user groups (or blocking groups) that have been automatically blocked when the guest checked in; this requires that the
option Auto-blocking in rented rooms is set, see Installation instruction Auto-blocking option for more information
Notify on first entry (requires the Communication option and the Online advanced option) – it is possible to notify one or
more users the first time the valid guest card is used in the door after the function Notify on first entry was set. See
Installation instruction Communication option for more information.
Notify on checkout - if the Communication option is used, and also an online option is used, it is possible to notify one or
more users about a certain checkout. See Installation instruction Communication option for more information.
3.7 Calendar
All days that are set up as a certain day type are shown in the calendar list. The reason for assigning a date to a day type is
that the time schedules can work in another way during that particular date. Each day type can be assigned several different
dates. Date s for daylight saving time and standard time can be automatically generated. For setup of the calendar, see Setup
manual VingCard VISIONLINE.
3.9 Operators
All operators of the system must be set up in the operator list. To define who the operators are, they are first set up as users
and assigned to a user group. Then, to define what level of authority they have, they are assigned to operator templates. For
setup of users, see 3.3 Users. For setup of user groups and operator templates, see Setup manual VingCard VISIONLINE.
From the beginning, only the operator system manager is included in the VISIONLINE system. The system manager can
by default perform all operations in the system (except for those on distributor level).
To add/modify an operator:
Note: When setting up a new operator, the operator card can be
encoded at the same time; see below.
1. Choose an option in the Search in combo box and type the first letters or digits in the Search for field. If nothing
is chosen at Search in, the search will automatically be done in the User ID field; just start typing the first
characters of the search word.
A certain operator template can for some operations have a higher authority than other templates, but for other operations
have a lower authority. For setup of operator templates, see Setup manual VingCard VISIONLINE.
3.11 Counters
Guest advanced cards and staff cards can for some door types have counters. A card can have more than one counter –
however, if two or more counters are assigned to one door, they work at different times according to a time schedule.
For setup of counters, see Setup manual VingCard VISIONLINE.
3.12 Devices
The device list shows everything connected to the VingCard PC. There are some predefined device types in the
VISIONLINE software, such as encoders, service device host, HCU and PMS. An example of when new devices must be
added to the device list is if a service device, HCU, PMS device or more encoders than the predefined ones should be used
with the system. For setup of devices, see Setup manual VingCard VISIONLINE.
The ‘Runtime’ mode shows all alarms that are right now
triggered in the system; requires that the alarm types have
been marked at Tools/Enable/disable alarms. By default,
all alarm types except for those related to report types, too many
guest cards, invalid staff card usage and no door activity are
marked. If any changes should be made: mark/unmark the
applicable check boxes at Tools/Enable/disable alarms,
click Update and Close.
Further specified:
Note: Assigning alarms requires the Communication option; see Installation instruction Communication option
for details.
1. Mark the alarm and click Assign. The Users <Alarms> dialog will be shown. Only persons for whom
e-mail address and/or cell phone number have been set up in the User details dialog will be included.
2. Mark the concerned person and click Select. If the person has been set up with both e-mail address and cell
phone number in the User Details dialog, you will get a question about what media to use; e-mail, SMS or both.
3. If needed, an alarm can be reassigned to another user. The assignment history can be viewed in each alarm’s
Properties dialog.
If an alarm is related to a certain door, all events for that door can be shown:
1. Right click on the alarm and choose Show events.
If an alarm is related to a certain card, all events for that card can be shown:
1. Right click on the alarm and choose Track card.
3.16 Endnodes
The endnode list contains ZigBee endnodes in the system. See User manual Online option for more information about the
endnode list.
Note: Endnodes in thermostats are not shown in the list.
3.17 Routers
The router list contains all ZigBee routers in the system. See User manual Online option for more information about the
router list.
3.18 Gateways
The gateway list contains all ZigBee gateways in the system. See User manual Online option for more information about
the gateway list.
All printed reports will have a note with type of list and time of printing.
On the last page of a printed report, you will always find a note about the total
number of rows in the list.
When a read-out card or any other smart/4k/CryptoRF card is read in the encoder, the log on the card is stored in the event
report. There are two different kinds of logs; Lock Logs show read-outs from locks and Moving Logs show at what doors
the cards have been presented.
Events from Moving Log are removed once they get older than the user defined limit. Events from Lock Log are removed
when the read-out gets older than the user defined limit.
Different search filters can be applied on the event report. The search filters are:
User: here you can enter user ID, last name, first name
and user group.
Events: with this filter you can pick out a specific event,
or certain types of events. The main types
are Access, Alert, Attempt, Lock Event, Error,
Report Cards and Status Changed. Within each main
type, there are event sub groups which can be divided
further into specific events. In the section
about event search filters in Setup manual VingCard
VISIONLINE, you will find a list of the different sub
groups and specific events. Note as above that also a
specific event can be chosen as search filter.
To look at an event report (please find some specific examples after the general description):
Double click on Events in
the navigation window.
1. Enter a search filter
under any of the
choices User,
Events, Cards,
Units, Door and
Miscellaneous
before pressing the
Enter key or
clicking OK. It is
also possible to
reload a previous
search filter: press
the Load… button in the Events - Search Filters dialog, browse to the desired file, mark it and click Open.
If you want to save a search filter for future searches: press the Save… button, browse to where you want to save
the file, give it a name and click Save. If you save the filter in the Custom Reports folder in the VISIONLINE
installation folder, in the public documents folder or in the documents folder, the filter will be available under
Custom in the Reports tab.
Note: At least one of the following requirements must be met when entering search filters:
- a door is selected
- one or two event sub groups are selected
- a single registration number is selected.
Note: The event report is not complete unless read-outs are transferred to the PC on a regular basis.
Note: For card related events, the registration number of the concerned card is shown in the event report.
Note: By right-clicking on the event ‘Error, no access to this room’ and choosing Add room to card, the concerned
room will be added to the card.
4.2 Read-outs
All the Lock Logs that have been read out are stored in the database. If there is any need to view each read-out separately,
they can be viewed from the database. The housekeeping function (see 1.5 Housekeeping for details) keeps the list size
limited by removing read-outs that are older than a user defined number of days. In the read-out report you see the door
names and, for each door, the time when the read-out was made.
The event report can be refreshed when new events are added. When a new event has arrived, a * appears in the dialog
caption and the Refresh button is enabled.
Note: Events that are shown in the Read-outs report can be marked and copied to the clipboard using Ctrl+C.
Note: If an online option is used with the system, events from the online locks are automatically transferred to
VISIONLINE. For non-online locks, all events must be transferred via a read-out card or read-out card advanced
on a regular basis, see 2.3.7 Read-out card and 2.3.8 Read-out card advanced for details.
Among the doors in the list is the main guest room. In this way you can more easily determine e.g. why a guest card can
access the room.
To look at a read-out:
1. If you want to show the properties of a card: mark the card, right click and choose Show card.
This is a quick way to find out what room a card was made for if the message “error no access” shows up.
2. If you want to show all events for a card, right click on the card and choose Track card.
3. For card-related events, the alternative Go to card list is available in the right-click menu.
By choosing this for an event, the concerned card will be shown in the card list.
Note: To appear as custom reports, the card filters and event filters must be saved in one of the following locations:
Note: The online commands emergency close, block and unblock are only shown if the
Online advanced option has been set.
Note: Some online commands are performed from the card list or from the door list;
see sections 3.2 Cards and 3.5.1 Online commands for a door for detailed information.
For setup of an online ZigBee system, see User manual Online option.
The following online commands can by default be performed by the system manager
but no other operator templates:
• emergency close
• block
• unblock
• move/extend card
1. Go to Tools/Operator template
X-reference.
2. Choose the Online tab.
Note: ‘Allow emergency close’,
‘Allow stand open/close’ and ‘Allow
block/unblock’ are only shown if the
Online advanced option has been set.
3. Mark the desired online function in
the left part of the dialog. Mark the
desired operator template(s) in the
right part of the dialog and click OK.
5.2 Block
One or more user groups can be blocked from some or all online doors.
• to a new guest room door which will then accept the guest card(s) from the first room, and if applicable also for an
extended time.
OR
• to the current guest room door which will then accept the guest card(s) for an extended time.
Note: Any online foyer doors and/or online guest entrances associated with the new guest room will automatically be
added to the guest card that has been moved online.
Note: No more than ten cards can be moved from one room at a time. Both rooms – the one you are moving from and the
one you are moving to – must be set up as online doors. The limitation of ten cards is also applicable if the cards are still
valid for the same room but are given an extended validity.
Note: When a card has been moved to another room, or when the validity for the card has been extended, the registration
number of the card will be logged in the event report.
button
next to the Check-out time field and mark a date in the calendar. The chosen date will appear at Check-out
time; the number of nights will change accordingly.
7. Click Execute.
8. If the current room has not been set up as an online room, you will get a message about this; see picture at step 8
under To move card(s) to another room.
9. If the current room is offline, you will get a message about this; see picture at step 9 under To move card(s) to
another room.
10. When a card has been successfully extended, you will get a message about this; see picture at step 11 under
To move card(s) to another room.
The RFID lock alerts the card holder about its status with different LED signals.
The mag/smart lock alerts the card holder about its status with different LED signals and sounds.
See Appendix D for more detailed information about LEDs and sounds.
6.1 Dead-bolting
The lock can be dead-bolted from the inside, blocking all cards except for the emergency card. If the family function is
activated, guest cards within one party will open the dead-bolt; see 6.2 Family function. When a staff card is presented at
the lock, three very short yellow LED flashes and/or a tick sound (depending on lock model) alerts the person about the
lock being dead-bolted. When a guest card is presented at a dead-bolted lock, the lock gives no LED or sound signal.
Throwing and releasing the dead-bolt are events that are stored in the lock, if performed with more than one minute apart.
6.4 On/off
The on/off function can be seen as a kind of card stand open. All doors can be set up to allow on/off cards. See section
about on/off in Setup manual VingCard VISIONLINE for setup information.
The ACE, DCE and MCE that are used together with the VISIONLINE system encode low coercivity magnetic cards. The
DCE also encodes smart cards, see 7.4 Dual card encoder - DCE.
Note: In addition to the encoders mentioned below, there is the Open Card printer which requires an option. An Open
Card printer can be connected directly to VISIONLINE for printing/encoding magnetic cards; printing also requires the
PMS Plus option. See Installation instruction Open Card printer option for further information.
The ACE also has a keyboard, which enables some settings to be made in the encoder. Press Setup and insert the operator
card that was delivered with the encoder. The different setup options are:
Press Enter to make a choice and Esc to cancel a given command or exit. Press the arrows to increase/decrease values
and to move around in the setup menu.
It is possible to verify a guest card without giving the command from the software; press Enter on the encoder and insert
the card in the reader. The display will show main room number and expiration time.
The card has been encoded when the card-encoding dialog disappears from the screen.
The DCE also has a keyboard, which enables some settings to be made in the encoder. Press Setup and insert the operator
card that was delivered with the encoder. The different setup options are:
Press Enter to make a choice and Esc to cancel a given command or exit. Press the arrows to increase/decrease values
and to move around in the setup menu.
It is possible to verify a guest card without giving the command from the software; press Enter on the encoder and insert
the card in the reader. The display will show main room number and expiration time.
A green LED is lit as long as the encoder is connected. While a card is being read or encoded, a red flickering light is
shown. When a card is to be encoded, a card-encoding dialog with information is shown. The card must remain in the
encoder until the card-encoding dialog disappears from the screen. Another sign that the card is ready is that the Make
card button is activated.
Note: Each option which can be turned on and off, e.g. the Online option, has an expiration time which is shown in the
system settings report; see section 4.3.
8.1 Anti-passback
With the Anti-passback option, cards that are used in one entrance lock to an anti-passback zone, e.g. a garage or a gym,
are temporarily blocked in all entrance locks to the same anti-passback zone. When such a card is used in an exit lock to
the concerned anti-passback zone, the temporary block is revoked. It is possible to have several entrance locks and exit
locks to the same anti-passback zone.
Note: The Anti-passback option requires that the lock is online, preferably via Ethernet; this requires the Online via cable
(RS-485) option. It also requires a special lock firmware.
Example: To avoid renovation in rooms where guests are staying, the blocking group ‘Carpenters’ can be auto-blocked.
For more information about auto-blocking, see Installation instruction Auto-blocking option. For more information about
blocking groups, see Setup manual VingCard VISIONLINE.
If desired, auto-updated cards can automatically also be validated. Another way to validate cards is that the cardholder enters
a PIN code e.g. once a day at a certain validation lock, such as the main entrance. When the card has been validated, it will be
able to access all concerned doors according to the access pattern that is set up for the user. When the validation time has
passed, the card must be validated again.
See Installation instruction Auto-update and validation option for further information.
8.4 Cameras
A camera can be connected to VISIONLINE. By mounting a camera near e.g. the front or back entrance, you can in
the VISIONLINE software supervise the area by looking at the camera view. If the camera is connected to an electric
striking plate, the door can also be opened from the VISIONLINE software. The insignal comes e.g. from a door-bell
or motion detector.
8.5 Communication
Users who have been set up with e-mail address and/or cell phone number in the VISIONLINE software can be notified by
e-mail and/or SMS e.g. when alarms occur, when a certain guest is checked out (also requires an online option) or when a
specific guest card is used for the first time (also requires the Online advanced option). If e-mail is used, entire reports can
also be sent. See Installation instruction Communication option for further information.
8.8 Escape/return
The escape/return function allows the user to re-enter a room without card or code, in case of fire etc, during a defined time
or for an infinite time after the door is closed. Only access events where PIN code has been used will be shown in the event
report. See Installation instruction Escape/return option for further information.
8.12 IR5
Inncom can be used for infrared communication with guest doors. Daily operations when the IR5 option has been set are
described in this manual; see sections 3.2 Cards, 3.5.1 Online commands for a door and 5 Online. For more information
about the option, see Installation instruction IR5 (Inncom) option.
8.14 Loyalty
VIP guests can be sent a card (if RFID is applicable it can also be a tag etc) in advance, and when the guest arrives in the
hotel the guest does not have to wait at the front desk. The guest can instead encode the card/tag etc directly at the room lock
or at an auto-update encoder, depending on what loyalty option that is applicable. The different loyalty options are described
in more detail below.
The function Add card to room can also be used if the guest should change from one online room to another without
needing to go to the reception. The card can be added to any online guest room in the hotel. See Installation instruction
Loyalty option – Add card to room for more information about the option.
8.14 f NFC
If the guest has an NFC telephone (near field communication), this can be used for check-in directly at the room lock in the
hotel. This also requires the PMS Plus option. The NFC option can be used without PMS if also the loyalty option Hotel
chains (see 8.14e) is used. See Installation instruction Loyalty option – NFC for more information about the option.
8.15 Online
Radio frequency (RF) communication with doors can be used. Daily operations when the online operation has been set are
described in this manual; see sections 3.2 Cards, 3.5.1 Online commands for a door and 5 Online. For setup of RF items
and for SysMon operations, see User manual Online option. Some online functions require the Online advanced option,
see 8.16.
8.20 POS/Track 2
Reading track 2 is applicable when using VISIONLINE together with a POS system. If the POS/track 2 option is used, all
magnetic guest cards can have track 2 data included on the cards.
8.21 Safety
If online emergency opening should be available for other operators than distributor, the Safety option is used. The Online
advanced option is also required. With the Safety option, the command Emergency open is available in the Online tab of
the navigation window and also in the right-click menu for online doors in the door list. An emergency opened door will
be set in emergency stand open mode, i.e. be unlocked until it is online emergency closed; see 5.1 Emergency close. The
time when emergency open was set will be shown in the door list.
Lists:
Sort the contents of a column Click the column header
Sort in reversed order Click the column header once more
Sort within the above sorting Hold down Ctrl and click on another column header
Make the left header of two column headers the Double click on the joint between the two
required size column headers
Make a column broader or narrower Click and drag on the right joint of the column
Expand all columns in a list (the columns will be as Click Ctrl and Numerical + at the same time
wide as the widest item in each column)
Move a column Click and drag on the header
Select all rows in a list Ctrl+A
Select more than one row in a list Hold down Ctrl and click on the different rows
Select an interval in a list Click on the first row, hold down Shift and click on
the last row of the interval
Add, remove or view properties Right click in the current list (in some lists it is also
possible to copy an existing record, give it a new
name and update it)
Dialogs:
Move focus Tab
Move the other way Shift+Tab
Check or uncheck boxes Spacebar
Move the radio button focus Arrow keys
Move in a list box, combo box or tree view Arrow keys
Icons
Open Navigation Window
Exit VISIONLINE
Symbols
Below is a description of the different symbols and the sounds that they represent:
this symbol represents the three tick sound, three very short ticks come together to a “frrrrt”
֠ this symbol represents a beep (there are different kinds of beeps - long, short and high-pitched)
this symbol represents a “chirp”, a number of sounds with different tones put together, reminds you of a
bird’s call
this symbol represents a “tick” sound
Different combinations of the LEDs and sounds can appear, and mean different things.
6 LED: Two short GREEN flashes Sound: ֠֠ (deactivate function; short beep)
the second time a function card is presented at a lock, the function is deactivated
(stand open, blocking, privacy)
Note: There are two possible sounds for an emergency opening. Which one you get depends on whether you
have regular emergency opening or emergency stand open. Emergency stand open means that the door has to
be locked by an emergency card once it has been opened by one.
Ultralight/1k/4k/CryptoRF cards
The card should be held in close proximity to the lock. When the door unlocks, there will be a short green LED
flash. The door will automatically lock again unless the on/off function is activated.
Card handling
The smart/4k/CryptoRF card must be treated with care and VingCard recommends keeping it in a protective
pocket when not in use. Store the card in a safe way where it cannot be bent. For smart cards, also avoid
exposing the card to water, dirt or direct sunlight.
Blocking cards will block one or more user groups from certain relays (see the section To block a user group
from an elevator reader relay in this appendix for details).
Stand open cards will set one or more relays in stand open mode (see the section To set an elevator reader relay
in stand open mode in this appendix for details).
One time cards will not have the one-time-function in the elevator reader, but function as ordinary access cards until
they expire.
Note: Emergency cards will activate all outputs connected to the elevator reader.
Restaurants etc. which should be accessed by all guests can be set up as common rooms in the VISIONLINE software.
Common rooms are all doors that have been set up to be of type ‘Guest Common’ or ‘PMS Common’ – see the section
about door setup in Setup manual VingCard VISIONLINE.
Note: The common rooms that are assigned to an output will only give access to Ultralight/1k cards (elevator
reader VISIONLINE RFID) or magnetic cards (elevator reader VISIONLINE mag/smart). For guest advanced cards,
which are always smart/4k/CryptoRF cards, it is however possible to choose access to any rooms in the hotel.
button
next to the Expiration time field
and mark a date in the calendar (or
enter a date manually). The chosen
date will appear at Expiration time;
the number of days will change accordingly.
4. At Block User groups, check the user group(s) you want to block.
Note: All groups except for the ones that are unchecked will be blocked - also user groups that are added
to the system after the blocking mode has been set in the lock(s). It is not possible to block the user group to
which the card holder belongs.
5. At Doors, check the relays from which you want to block the user group(s) - in this example 2nd Floor
Relay and 3rd Floor Relay. Click on the plus sign in front of a door area to expand the area.
6. Click Make Card.
7. Present a card at the encoder.
Present the card at the elevator reader. Depending on reader model, there will be a long green LED flash and/or a
short beep signal. The concerned relays will be blocked. The relays will be set in blocking mode when the blocking
card is first presented, and be reset again when the blocking card is presented a second time.
Note: The No. of days regards the card’s validity, not the validity of the function.
button;
double click on a name or mark
the name and click Select.
3. Choose the expiration time of the card:
enter the number of days for which the
card shall be valid, or mark the
button
next to the Expiration time field
and mark a date in the calendar (or enter a
date manually). The chosen date will appear at Expiration time; the number of days will
change accordingly.
4. For elevator reader relays, only the default type “Until next use” is applicable at “Function”.
5. At Doors, check the relay(s) you want to set in stand open mode; in this example 2nd Floor Relay.
Click the plus sign in front of a door area to expand the area.
6. Click Make Card.
7. Present a card at the encoder.
Present the card at the elevator reader. Depending on reader model, there will be a long green LED flash and/or a
short beep signal. The concerned relays will be set in stand open mode. The relays will be set in stand open mode
when the stand open card is first presented, and be reset again when the stand open card is presented a second time.
Note: The No. of days regards the card’s validity, not the validity of the function.
VingCard Elsafe – P.O. Box 511 – 1522 Moss – Norway – Phone: +47 69 24 50 00
info@vcegroup.com | www.vingcardelsafe.com
Provider of: VingCard Locks & Systems | Elsafe Safes | Orion EMS | PolarBar Minibars
Specifications may change without notice