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46-690, Bharath Singh Nagar,

Quthbullapur, Hyderabad 500054


6304434450
pavani1gaddam@gmail.com

Pavani Gaddam

SUMMARY
High-energy project lead, successful in building and motivating dynamic teams to achieve client and
business objectives. Skilled at cultivating a company culture in which staff members feel comfortable voicing
questions and concerns as well as contributing new ideas that drive company growth. Customer service
expert seeking a long-term position as a Customer Relationship Officer. Seeking to use my knowledge and
experience to help create a flawless customer service department.

EXPERIENCE

DXC Technology, Hyderabad— Professional 1, Service Delivery Coordinator.


August 2018 - PRESENT

*Managed full project life cycle for clients and ensured top quality deliveries.
*Coordinated with development and quality assurance teams to maintain schedules.
*Maintained customer loyalty to guarantee continued business growth.
*Exceptional abilities in asset reporting management and tools.
*Strong abilities in developing internal procedures and policies
*Outstanding skill in achieving business plan financial and operational goals.
*Resolved project scheduling and product issues in a timely manner.
*Good skills in MS Excel Outlook, PowerPoint and Word

Precision Infomatic (M) Pvt Ltd, Hyderabad — Associate Service Delivery Coordinator (Contract
employee in DXC)
June 2016 - August 2018

*Knowledge of hardware asset management processes including knowledge of hardware maintenance, from
acquisition through disposal
*Excellent organizational skills, ability to manage and direct multiple projects simultaneously and meet
deadlines within close time constraints
*Developing workflows to automate manual processes and work with ServiceNow to implement

Sukhra Information Technology Pvt Ltd, Hyderabad— Customer Support Coordinator


June 2016 - March 2015

*Manage Incident/Service Request recording, classification, investigation, resolution & closure.


*Responsible for managing the successful resolution of Incidents/Service Requests within defined SLAs. This
includes the escalation, communication, management and monitoring of all Incidents & Service Requests.
*Expert in communicating with stakeholders and providing accurate information regarding the on- going
projects, risks and initiatives.
Atria Convergence Technologies Pvt Ltd, Hyderabad—Enterprise Support Coordinator.
May 2012 - March 2015

*To implement, maintenance and monitoring all corporate network clouds and network equipment which is
most necessary to run an accurate , reliable & Timelines LAN/WAN Technology *Static, DHCP, PPPOE, public
ip & private ip configuration in different vendor routers *Configuring different type of routers based on users
request

AWARDS

* January 2019 - Awarded Certificate of Appreciation for the excellent performance in Asset Management
process in DXC Technologies.

*March 2018 - Awarded Certificate of Appreciation for the excellent performance in Asset Management
process in DXC Technologies.

KEY SKILL
 Expert in MS office
 Client Management
 ITIL Process
 Team Leading.

PERSONALITY TRAITS
 Self-confident & Quick learner
 Positive Attitude & Flexible
 Strong communication & Interpersonal skills
 Effective team player

EDUCATION

GOVT POLYTECHNIC MASAB TANK, Hyderabad— Diploma in Electronics & Communications


June 2009 - May 2012

Vivekananda Vidyaniketan High School, Hyderabad— Board of Secondary School Education


March 2008 - April 2009

LANGUAGES

English, Telugu, English.

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