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Pavani Gaddam
SUMMARY
High-energy project lead, successful in building and motivating dynamic teams to achieve client and
business objectives. Skilled at cultivating a company culture in which staff members feel comfortable voicing
questions and concerns as well as contributing new ideas that drive company growth. Customer service
expert seeking a long-term position as a Customer Relationship Officer. Seeking to use my knowledge and
experience to help create a flawless customer service department.
EXPERIENCE
*Managed full project life cycle for clients and ensured top quality deliveries.
*Coordinated with development and quality assurance teams to maintain schedules.
*Maintained customer loyalty to guarantee continued business growth.
*Exceptional abilities in asset reporting management and tools.
*Strong abilities in developing internal procedures and policies
*Outstanding skill in achieving business plan financial and operational goals.
*Resolved project scheduling and product issues in a timely manner.
*Good skills in MS Excel Outlook, PowerPoint and Word
Precision Infomatic (M) Pvt Ltd, Hyderabad — Associate Service Delivery Coordinator (Contract
employee in DXC)
June 2016 - August 2018
*Knowledge of hardware asset management processes including knowledge of hardware maintenance, from
acquisition through disposal
*Excellent organizational skills, ability to manage and direct multiple projects simultaneously and meet
deadlines within close time constraints
*Developing workflows to automate manual processes and work with ServiceNow to implement
*To implement, maintenance and monitoring all corporate network clouds and network equipment which is
most necessary to run an accurate , reliable & Timelines LAN/WAN Technology *Static, DHCP, PPPOE, public
ip & private ip configuration in different vendor routers *Configuring different type of routers based on users
request
AWARDS
* January 2019 - Awarded Certificate of Appreciation for the excellent performance in Asset Management
process in DXC Technologies.
*March 2018 - Awarded Certificate of Appreciation for the excellent performance in Asset Management
process in DXC Technologies.
KEY SKILL
Expert in MS office
Client Management
ITIL Process
Team Leading.
PERSONALITY TRAITS
Self-confident & Quick learner
Positive Attitude & Flexible
Strong communication & Interpersonal skills
Effective team player
EDUCATION
LANGUAGES