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To intensify the knowledge and clarity the perception of the problems, a number of
books and periodicals were read to gather insights which were used by the researcher in
conceptualizing this study. Those which have been found relevant are hereby presented.
by the Department of Education Through DepEd Order No, 8, s. 2007, the Revised
Secondary level. These guidelines are hereby issued in order to rationalize the operation
and management of school canteens in the public elementary system and to ensure that
the school canteens shall help eliminate malnutrition among students and that the school
canteens shall serve as laboratory for home economics retails trade in the incidental
teaching of health and nutrition. Reporting and accounting of the proceeds from the
transparency and accountability. School canteens shall be of two types: (1) school-
managed canteens and (2) teachers cooperative-managed canteens. Both shall adhere
security measures.
Management
Adunna (2013) discussed that along the line of canteen management is the need
for an improvement system to boost not only sales but also the efficiency of its operations.
In addition to providing with nutritious and affordable foods, the canteen should be based
business. Like any business, it requires good management practices to be efficient and
successful. Effective canteen management requires that: everyone involved knows its
goals and objectives and is familiar with its policies canteen staff and committee develop
structured and enforced staff are adequately trained and supervised staff carry out
efficient stock management, accounting and financial procedures staff are familiar with
The study of DonJun (2013) emphasizes on the need to effectively manage the
Enchiverri (2011) studied the management of the school canteen in the Laguna
State Polytechnic University campuses. Based on the findings of this study, the following
conclusion where drawn: (1) Majority of the canteens were managed by private
individuals and found out that all canteen facilities and equipment were moderately
adequate; (2) food procurement was supervised by outside paid helpers; (3) canteen
managers ensured that the to be cooked was washed thoroughly and prepared
nutritiously; (4) majority of the canteens were implementing self-service in food serving;
(5) problems in the operation of the canteen include lack of personnel, lack of time in food
preparation, source of water supply and student’s preference for junk foods instead by
nutritious one.
Salik (2013) conducted a research on the canteen management in National high
schools in the Victoria district division of Laguna, school year 2011-2012. The aim of the
study was to make a system analysis of the canteen management of the said school. The
result revealed that efficient canteen management is necessary in order to provide food
of the lowest cost and highest nutritious value. Common problems met in the
management of the canteens were as follows: (1) lack of space to accommodate the
students; (2) helpers chores were given to the teachers in charge of managing the
canteen; (3) lack of full-time canteen manager; (4) the time allotted for cooking is very
limited; (5) the food being prepared is not enough for the customers; and finally the buyers
In the study conducted by Yumull et al (2010) presented during the 2010 research
forum on annual agency in-house review proceedings in the kalinga Apayao State
College, it was found out that the canteen needs further rehabilitation and assessment
must be done periodically to help the management improve its services. Thus, tools in
the assessment of the operational is proposed. Focused group discussions were done so
that stakeholders were involved in the process of making the tool. The principals and
canteen managers involve agreed to use the assessment tools in their respective schools.
The tool will help the canteen staff to assess their performance to be able to maintain or
improve their services in terms of food serving, maintenance of the canteen cleanliness
and manner of dealing with clients. It will also serve as guide to the manager in deciding
which meals must be served each day to satisfy the students’ need for nutritious food. It
was also identified that green leafy vegetables must be served as regular meals. The
study also revealed the following insights: 1) management of the canteen must delegated
to someone who is capable, qualified and honest person and 2) adequate facilities to
maintain the good services ate needed and enhanced efficiency of the canteen worker
The state government of Victoria (2016) said that school canteens and other
school food services are important educational resources. The school canteen should
reflect to educational goals of the school and support complements students learning.
The school canteen must influence the student to eat healthy food and nutritious. It is
stated that canteen should reflect the educational goal of the school, so this means that
if the school canteen is well managed the students will loved to buy your healthy and
nutritious food because of the good service. The ambiance also of the canteen must
attract the customer especially that they will serve for the student and maintain the
cleanliness so that it will keep the students healthy in terms of eating. The canteen should
also ensure that they offer a low cost item but fulfil the hunger of each student and the
Practices
Mendoza (2009) sanitation makes an important role in any food service institution.
The standard sanitation practices is important to be able to attain a better health of the
workers and most especially the customers because of that, the researchers focus on this
particular study and this will them a chance to be one of the leading food service
management as well as the customers. a matter of fact, before you operate a business
you well secure first a sanitation permit from the city hall. The canteen personnel must be
very careful in making the food and must know the proper sanitation and making sure that
the working place of food is always clean and knows the proper handling of the food.
in cafeteria style setting. The canteen is a place where food in an institutional level. Food
service is not a high priority of canteen. The goal is to provide food which meets nutritional
It was found that the staff of the school canteen did not properly utilize the canteen
facilities. Although canteen sold appropriate amount of foods as per the needs of
students, served food was not always fresh, newly cooked or prepared. It was concluded
that there was a need to provide proper training for canteen staff so that they would
improve their skills on the proper food handling, preparation, and selection; customer
satisfaction and quality management of the canteen. The food was found to be
repetitive and limited lacking the nutritional value needed by the students. Students
found canteen food quite expensive. It was recommended that the Heads of the
Teachers’ Cooperative supervise and monitor the activities of their canteen staff
emphasizing efficiency and effectively. Food items must be affordable yet nutritious so
that the students would be satisfied. A variety of food geared towards the total well-being
of the clients should be provided. Canteen staff should be given some kind of incentives
Ray (2011: 301) discussed the aim of the canteens in schools where they provide
a healthful variety of food and drinks, support classroom teaching of nutrition and health,
encourage the development of good eating habits, provide healthy and prompt services
business enterprise consider the special dietary needs of some students, and
demonstrates high standards in food safety and hygiene in relation to the preparation,
managing a school is by properly determining the product, price, promotion and place.
provided in every canteen for more convenient stay for those who will eat meals. This
problem has sprouted when canteens in most schools in Metro Manila offer services for
food but the facilities available are only of long tables two feet wide without chairs which
the respondents found to be unsuitable to eating heavy meals. These tables were built to
save space and maximize its use by making the clients a little inconvenient where they
would immediately leave after eating to give place to other customers. The idea of
better service the study further recommends to put up a lunchroom where clients would
only stay for eating of heavy meals and not for chatting to allow other customers to use
the facility. The lunchroom is an open area with a roof and tables and chairs are moveable
so that groups can be accommodated as well. The open space can also save electricity
consumption and would not encourage longer stay for customers, except if they wanted
to eat heavy meals. Another proposal is to have the lunchroom divided where one half
allows for staying for heavy meals while the other part will be for quick eating only.
According Sally Santacruz (2016) food storage is extremely important, the food
store that are waiting for use can be breeding grounds for bacteria if they are not properly
stored. Sealed containers should be used in keeping items and properly refrigerated
the college for the benefit of students and staff. The college canteen sells foods and drinks
that are healthful, nutritional and affordable. The canteen of college must always consider
the different needs of the students and also the cultures where they came from. Some
students and even other non-students clients might not eat beef. There are some of the
consideration that, no matter how good the services may be and hoe tasty and nutritious
the foods are, would make these foods unfit to the likes and choices of the students.
priority for growing children. School-age children require a balanced diet including 2,400
kcal per day. School-age children eat three meals a day and one or two nutritious snacks.
They need a protein rich food at breakfast to sustain the prolonged physical and mental
effort required at less by late morning and have decreased problem-solving ability.
Undernourished children become fatigued easily and face a greater risk of infection,
resulting in frequent absences in the school. This risk in their studies must be completed
by a better canteen ambiance and management which would derail them if not properly
executed. Innovations in canteens were suggested including having portable water for
better service and for better clients’ relation. Mostly it is not the not the ambience that is
considered by clients but the services that workers executing for the clients.
The study of Jamil (2013) focused on the assessment of the canteen in San Pedro
Relocation Center National High School with regard to its privatization in almost four
years. The study was conducted to assess the services and the benefits it can give the
school. Based on the study, the canteen, which was found to be effective in its service to
students and faculty. This was due to the fact that the concessionaries are subject to
further evaluation of the administration before their contract is to be renewed. This has
posted a healthy competition among the canteen concessionaries in which they have
perform best by offering good food of reasonable prices and offer good services.
Mauri and Minazzi (2010) highlighted that customer satisfaction is the result of
comparison between customer expectation and customer perception.in other words the
In the study conducted by Norman (2012) the employees of a service firm are
willing to help the customer and respond to their request as well as to inform customers
when service will be provided and then give prompt service. A firm is known to be
responsive when it communicates to its customer how long it would take to get the request
According to Arlen Maniguiz (2009) she said that the effectiveness of the canteen
management does not only reflect the quality of its food but also the quality of its service.
Quality service that characterized by being courteous, friendly, and democratic and fair,
in this statement it shows the characteristics that can satisfy the students when it comes
to services. The canteen must promote by proper communicating with the students and
motivate them to eat healthy and nutritious food, promoting in simple and positive for it is