Section 6 : Chapter 2

Service Customer Service Order Provisioning

Reconciliation Reconciliation Reconciliation Reconciliation

Reconciliation of customer status across the organization

Network Service Customer Service Order Provisioning
Reconcili- Reconcili- Reconcili- Reconcili-
Reconcili-
ation ation ation ation
ation
Screens Screens Screens Screens
Screens

Network Mediation Billing IN Roaming Interconnect Collection Dunning Order ...Other

Data Data Data Data Data Data Data Data Data Data
Storage Storage Storage Storage Storage Storage Storage Storage Storage Storage

Inter- Col-
Network Mediation Billing IN Roaming Dunning Order ... Other
connect lections
Extraction Extraction Extraction Extraction Extraction Extraction Mgmt. Extr.
Extraction Extraction Extr.

Network Med- Billing IN Roaming Inter- Col- Dunning Order ...Other

Mgmt. iation Mgmt.
System System System connect lections System System
System
System System System System

Figure 6.2.8 Reconciliation systems design

About COTS Applications

This book has demonstrated how this architectural approach can be
applied to “building our own” revenue assurance solution. But some
companies identify compelling reasons to consider commercial-off-
the-shelf (COTS) solutions.

Clearly, there are situations when COTS revenue assurance applica-

tions provide some clear advantages to the business user.

The application can sometimes be implemented more quickly than a

custom solution, the software vendor’s expertise can almost always
be leveraged to help the entire organization, and the solution can
provide some structure against which the revenue assurance orga-
nization can react.

The architecture this book has promoted supports the integration of

COTS and the building of custom solutions.

The important concept to remember about revenue assurance and

COTS is that no vendors can provide end-to-end, complete revenue
assurance solutions. Telco revenue assurance is far too complex and
diverse for that to be possible.

eXcellence in Telecommunications 345